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      <label class="rs-form-label" for="headerSearchInput">What are you looking for?</label>
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        <a class="rs-entrypoint" href="/en/homepage/mobile/roaming.html"><i aria-hidden="true" class="icon-International icon-lh rs-entrypoint-icon"></i><span class="rs-entrypoint-title">Travelling abroad</span><span aria-hidden="true" class="rs-entrypoint-arrow"></span> </a>
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RATES MOBILE SUBSCRIPTIONS - FROM BELGIUM AND FROM ABROAD





Good news : the contents of your subscription (call minutes, SMS and mobile
Internet) are valid throughout the Zone EU. When your subscription is fully
used, you pay the same prices as in Belgium.

OUTGOING CALLS

From Belgium to a Belgian number

Discount on your subscription, national rate thereafter.

From Belgium to a number in the EU zone

International rates

From an EU country to a Belgian number

Discount on your subscription, national rate thereafter.

From an EU Zone country to an EU Zone number

Discount on your subscription, national rate thereafter.

From outside the EU zone

See below for rates by country.



INCOMING CALLS

Calls received in Belgium and the Zone EU are completely free!

Calls received in a country outside the Zone EU are subject to a charge. Consult
the rates that apply by country below:


ALL OUR RATES IN DETAIL

Travelling abroad
Call Abroad

As of the transfer to Proximus' IT systems, new rates for international calls
from Belgium and roaming outside the Zone EU are in effect. They may lead to
maximum price reductions and increases ranging from :

 * International calls from Belgium to mobile and fixed: from €0.25/min to +
   €1.2/min, + €1.05/SMS and + €0.1/MMS
 * Roaming outside the EU zone: incoming calls from €7.59 to + €0.41/min,
   outgoing calls from - €3.83 to + €3.17/min, mobile data from - €9.95 to +
   €11.5/MB, outgoing SMS + €0.20/SMS, incoming and outgoing MMS - €0.96/MMS.
   Andorra and San Marino will be included in the EU tariff zone.

Please find the detailed list below :

 * Roaming-and-international-price-changes_EN.pdf


TRAVELING OUTSIDE THE ZONE EU WITH PEACE OF MIND

NO UNPLEASANT SURPRISES ON YOUR BILL THANKS TO DEACTIVATED DATA OUTSIDE THE ZONE
EU

From 01/01/2023, we block all data usage outside the Zone EU to avoid the risk
of overcharging. To unblock them, don't panic: text "yes roam" for free to 1994.




FURTHER INFORMATION ON CALL CHARGES TO AND FROM ABROAD

General conditions

The per-call rate is charged per minute. Calls are charged per second after the
first minute. The rate per SMS is charged per SMS. The rate for mobile Internet
(via 4G, 3G, EDGE or GPRS) is expressed per MB but charged per KB in Belgium and
when roaming. The rate per MMS is charged per MMS. Received and outgoing calls
to satellites (EMSAT,Inmarsat, Iridium, Thuraya) (+870, +871, +872, +873, +874,
+881, +882) are charged at €10 per minute in Belgium and while roaming.

In accordance with European Roaming Regulation 6532/21, the following provisions
apply:

Abroad, the price for calls and SMS to VAS (Value Added Service) numbers is the
price applicable to local users. Use of the same VAS numbers by a roaming user
is always subject to a charge, even for services advertised as free.

VAS numbers are numbers that provide access to a service (game, matchmaking,
content editing, information, doctors on call, etc.). The operator charges for
the services, which can vary widely, on top of the cost of the call or text
message.

In principle, roaming customers within the European Union enjoy the same tariff
conditions in the visited country as in Belgium, without additional charges.

However, this does not apply if the roaming customer makes calls or sends text
messages to VAS numbers in the visited country or to Belgian, European or
international VAS numbers. In this case, Scarlet will charge the customer, even
for services advertised as free, because Scarlet owes the operator of the
visited country a charge for routing the call or SMS to the VAS number.

When Roaming services are available in the European Union, the quality of
service in that country may differ from the quality of service in Belgium due to
various local factors related to the technologies available in the visited
country, such as the rollout of the latest technology, local network coverage,
available speed, latency, as well as other external local factors such as
topography, etc. If the Customer experiences problems regarding the quality of
service during Roaming in the European Union, compared to what was contractually
agreed, he can contact Customer Service. Outside the European Union, reasons
other than those mentioned in the first paragraph may affect the quality of the
Roaming Service. For the purposes of this article, "European Union" means the 26
countries, excluding Belgium, which are officially part of the European Union,
Iceland, Liechtenstein and Norway, to the exclusion of any other country.

List of countries by Zone

Zone EU: Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,
Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal,
Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Zone 1: Afghanistan, Albania, Algeria, American Samoa, Anguilla, Antarctica,
Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension, Australia,
Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin,
Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin
Islands, Brunei, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman
Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, Cook
Islands, Costa Rica, Democratic Republic of the Congo, Diego Garcia, Dominica,
Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Faroe
Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland,
Grenada, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras,
Hong Kong, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Ivory Coast,
Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait,
Kyrgyzstan, Laos, Lesotho, Liberia, Macao, Macedonia, Madagascar, Malawi,
Malaysia, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia,
Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar,
Namibia, Nauru, Nepal, Netherlands Antilles, New Zealand, Nicaragua, Niger,
Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Pakistan,
Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto
Rico, Qatar, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia,
Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Serbia, Seychelles,
Sierra Leone, Singapore, South Africa, South Sudan, Sri Lanka, Sudan, Suriname,
Swaziland, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau,
Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu,
Uganda, Ukraine, United Arab Emirates, United States of America, United States
Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna
Islands, Western Samoa, Yemen, Zambia

Exclusion Zone: Angola, Bhutan, Burundi, Comoros, Cuba, Guantanamo, Djibouti,
Equatorial Guinea, Ethiopia, Falkland Islands, Globalstar/Iridium, Guam,
Inmarsat (SNAC), International Networks, Lebanon, Libya, Maldives, New
Caledonia, Oman, Saint Pierre and Miquelon, Sao Tome and Principe, Solomon
Islands, Somalia, Syria, TDR, Turkmenistan, UPT, Venezuela, Zimbabwe




DO YOU HAVE A QUESTION?

ASK ONE OF OUR ADVISORS. MAKE YOUR CHOICE:

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DO YOU HAVE A QUESTION?


ASK ONE OF OUR ADVISORS. MAKE YOUR CHOICE:




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Scarlet is a trademark of Proximus SA of public right. Scarlet installs cookies
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interests. Partners with whom Scarlet collaborates can also install advertising
cookies via the Scarlet websites in order to show you advertisements that may be
relevant to you on other websites and social media. Please note that if you
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