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PRIVACY POLICY
May 10, 2023
Versión en Español: https://www.iheartradio.com/legal/privacy-es
iHeartMedia, Inc. and our affiliates and subsidiaries (collectively
"iHeartMedia", "we", "us", or "our") are committed to maintaining your
confidence and trust as it relates to the privacy of your information. This
Privacy Policy describes how we collect, protect, share and use your
information, both offline and online, including as part of our websites,
interactive features, and Apps (collectively, "Platforms"), and your rights and
choices in connection your information. If you are an employee, contractor, or
job applicant, your personal information collected in those contexts will be
subject to a separate privacy notice that we provide to you where and when
appropriate.
QUICK GUIDE TO CONTENTS
1. WHAT INFORMATION WE COLLECT
2. HOW WE USE INFORMATION
3. WE COLLECT INFORMATION FROM VARIOUS SOURCES
4. WE SHARE INFORMATION WITH OTHERS
5. SESSION REPLAY TECHNOLOGY
6. YOUR CHOICES
7. YOUR PRIVACY RIGHTS
8. ADDITIONAL CALIFORNIA PRIVACY DISCLOSURES
9. PERSONAL INFORMATION RETENTION
10. CHILDREN
11. SECURITY OF YOUR INFORMATION
12. OTHER SITES
13. UNITED STATES ONLY
14. CHANGES
15. CONTACT US
1. WHAT INFORMATION WE COLLECT
We (and the vendors we hire to perform business functions on our behalf) and
third parties who have integrated their technologies into our platforms and
services may collect, receive, and develop several categories of personal
information about you depending on the nature of your interactions with us:
Identifiers: We may collect your name, e-mail address, telephone number, mobile
phone number, mailing address, date of birth, social media account handles or
usernames, and iHeartMedia account usernames and passwords. You may create a
personal iHeartRadio Code by enabling this feature through the settings in the
Apps; the iHeartRadio Code is connected to a unique identifier that ties back to
your iHeartRadio account and the information associated with your account. We
may collect your digital signature in certain circumstances.
Demographic and Protected Classification Information: We may collect your zip
code, age, gender, language preferences, marital status, and political
affiliation. Some of this is considered sensitive personal information, as
described more fully below.
Purchase and Preference Information: We may collect information about the
artists, stations, podcasts, playlists, and genres you are interested in;
content you purchase, access, or download; records of your transactions and
subscription purchases; and records of contests you enter.
Internet Browser, Usage, and Device Information: We use tracking tools like
cookies and pixels to automatically collect information about your interactions
with our Platforms, such as your IP address and other unique identifiers for the
computer, mobile device, tablet or other device you use to connect ("Device"),
including the hardware model and mobile network information. We collect
information about your use of the Platforms, including your browser type;
operating system; activations; listening times; what areas of the Platforms you
access and for how long; search terms you enter; how long you stay on a page;
which hyperlinks and content or advertisements you click on; which songs,
playlists, audiovisual content and other iHeartMedia users you interact with;
and the page served and preceding page views. If you use our Apps, we may also
look at how often you use the Apps and where you downloaded it. We may collect
information about your views, clicks, and interactions with our digital content
and advertisements (both on and off the Platforms), as well as our promotional
emails. If you create an account using your credentials from a third-party
social media site, we will have access to certain information from that site, as
described further below.
Location Information: If you choose to turn on your Bluetooth, Wi-Fi or other
geolocation functionality when you use the Apps, subject to your consent, we
will collect general location information about your Device when you access or
use the Platforms (but not your precise geolocation within the ranges defined by
applicable laws unless we obtain a separate consent from you).
Voice Data: If you enable voice control features for one of our products on your
device, we will collect audio recordings and transcripts of what you say when
you interact with one of our voice features. For example, you may be able to use
your voice to interact with select audio advertisements or to search, select,
and listen to music. For more information, see our Voice Data FAQ.
Professional Information: If you interact with us on behalf of business
customers, vendors, or other companies, in addition to other information
described in this notice, we may also collect items like your job title, office
location, compensation or payments, and engagement history with us.
Audio, Electronic, and Visual Information: If you choose to submit voice
recordings, photos or videos to the Platform, we will collect that information.
Sensitive Personal Information: We may collect your social security number if
you are the winner of a promotion or contest. We will collect your payment card
details when you make a purchase. In addition to the above, if you interact with
us on behalf of business customers, vendors, or other companies, we may also
collect your driver’s license number, background check information, and social
security number if relevant to our relationship with you.
Inferences: Using the other pieces of personal information collected about you,
we draw inferences about you, reflecting what we believe to be your interests,
characteristics, predispositions, and attitudes.
2. HOW WE USE INFORMATION
We may use personal information (including sensitive personal information) for
the following purposes:
* To respond to your questions and requests;
* To provide customer service;
* To provide you with access to certain areas and features of the Platforms,
such as your favorite stations, your musical preferences, voice control
functionality, songs you have listened to, shared playlists and your
interaction with other users;
* To communicate with you about your account and activities on the Platforms,
such as changes to any iHeartMedia policy;
* To administer the Platforms; help diagnose problems with our servers; and
facilitate site navigation;
* To conduct Platform analytics and operations and to analyze trends;
* To provide and administer contests, events, and other promotions;
* For market research;
* To improve the Platforms and keep our Platforms fresh and interesting to our
visitors;
* To track the effectiveness of our advertising (such as measuring how many
people view or click an ad) and for advertising attribution, analytics and
reporting;
* To personalize your iHeartMedia experience, such as:
* To curate and suggest songs and other content that match your interests; this
may include suggesting personalized or localized radio stations, or providing
specific features on the Platforms; and
* To serve or display ads and offers (both on and off the Platforms) that are
more likely to be relevant to you; these may be for our own products and
services, or for products and services offered by our partners and other
brands or advertisers (who may pay us to show you such content);
* To send you (either directly or through one of our partners) marketing and
promotional messages;
* To pay artists and record labels for tracks you hear;
* To associate you with your account or activities on social networking sites
and, if you so choose, to enable interaction and data sharing between your
activities on the Platforms and your activities on such social networking
sites;
* For security and safety purposes, such as protecting against cyber threats;
protecting our rights and the rights of our customers and subscribers;
detecting, investigating, or preventing fraud and other illegal activities;
and responding to legal and regulatory compliance obligations;
* To comply with our license obligations;
* To verify your identity;
In the case of business contacts, to administer and manage our relationship with
you and your employer (such as record keeping, payments, communicating with you,
tracking outcomes, and verifying your eligibility and suitability).
For other lawful purposes disclosed at the time we collect your information or
otherwise with your consent.
3. WE COLLECT INFORMATION FROM VARIOUS SOURCES
Directly from you: We collect personal information directly from you when you
use the Platforms, for example to register to create an account, update your
information, sign up for a subscription, use certain features, complete a
profile, tell us about your preferences, access or download content, purchase
items or enter into promotions, post content to the Platforms, refer others to
the Platforms, interact with us via third party applications or social media
sites, request customer support, or otherwise communicate with us. We collect
personal information when you create an iHeartRadio Code. If you are a business
contact, we also collect personal information directly from you when we
communicate with you, onboard you, or provide/receive products or services
to/from you.
Automatically from your devices: We, as well as advertisers and/or service
providers, may use a variety of tracking tools and technologies that
automatically or passively collect information like browser/usage/device
information and location information any time you visit or interact with the
Platforms, our emails, and our advertising and content on other websites and
platforms.
From our vendors and service providers: We receive personal information about
you from our vendors and service providers we hire to help us run our business,
including those companies that host, protect, or operate our Platforms; analyze
data; collect debts for us; provide customer service; send emails for us;
process payments; conduct surveys; fulfill orders; run our promotional
activities and contests; or provide marketing, analytics, and advertising
services.
From our business partners and data providers: We receive personal information
about you from our business partners, including those businesses with whom we
offer joint or co-branded promotions, or who advertise on the Platforms. We may
also get personal information from advertising networks and search information
providers.
From social media: If you create an account using your credentials from a social
media site, we will have access to certain information from that site. Services
like Facebook Connect give you the option to post information about your
activities on our Platforms to your profile page to share with others within
your network. In addition, we may receive information about you if other users
of a social media application or website give us access to their profiles and
you are one of their "connections" or if information about you is otherwise
accessible through your "connections'" web page, profile page, or similar page
on a social networking or other third party website or interactive service.
From other users: Other users may decide to provide us with your personal
information (such as Identifiers) so that we may invite you to join iHeartMedia
or so that we may facilitate communication between users of the Platforms. If
you are a business contact, we also collect information from other individuals
within your organization or from referring parties at different organizations.
From our affiliates: We may get personal information from our affiliates,
subsidiaries, and other companies under common control and ownership with
iHeartMedia, including, but not limited to, the companies listed at
https://www.iheartmedia.com/Other-Businesses.
We combine information: When we get information from other sources, we may
combine that with information we already have. We may combine information that
we have collected offline with information we collect online or through the
Platforms. We may also aggregate your information with other consumers’
information to understand preferences and trends within your peer group over
time.
4. WE SHARE INFORMATION WITH OTHERS
We may share personal information (including sensitive personal information) as
described below:
With our affiliates: We may share personal information with our affiliates,
subsidiaries, and other companies under common control and ownership with
iHeartMedia, including, but not limited to, the companies listed at
https://www.iheartmedia.com/Other-Businesses.
With our vendors and service providers: We may share personal information with
vendors and service providers we hire to help us run our business, including
those companies that host, protect, or operate our Platforms; analyze data;
provide customer service, send emails for us; process payments; conduct surveys;
fulfill orders; run our promotional activities and contests; or provide
marketing, analytics, and advertising services.
With our business partners, rights holders, advertisers, and advertising
companies: We may share or make available personal information with or to our
sponsors, partners, advertisers, advertising networks, advertising servers, and
analytics companies or other third parties in connection with our and their
marketing, promotional, and other offers, as well as product information. These
third parties may use your personal information for their own advertising,
analytics, planning, market research, or other business purposes. We may also
share your information with the rights holders that license content to
iHeartMedia to stream on the Platforms (e.g., artists or record labels). If you
connect your iHeartMedia account to a third party application or social media
platform, iHeartMedia may automatically share your personal information with
that service, and such information may be attributed to your account on the
third party platform and published on such service. Likewise, if you log into a
third party application with your iHeartMedia account, that third party
application may have access to certain information such as your iHeartMedia
playlists and activity. Some transfers of your personal information to these
other companies may be viewed as a “sale” under certain state laws.
With other users: iHeartMedia is a social service that offers many ways to find,
enjoy, and share content. Your name and/or username, profile picture, who you
follow, your followers, and your iHeartMedia user profile are publicly available
to other subscribers. Your activity on the Platform (e.g., music you listen to,
music you share), playlists created or followed, and content you post to the
Platform are made publicly available by default and can be accessed by users who
follow you or view your iHeartMedia profile and will also be displayed publicly
in third-party search engine results and may appear together with other public
profile information, such as your playlists, picture and name and/or username.
This information is made public by default, but you can limit this sharing as
described in the "Your Choices" section below.
Business transfers: As we continue to develop our business, we may sell or
purchase assets. If another entity acquires us or all or substantially all of
our assets, or assets related to the Platforms, your information may be
disclosed to such entity as part of the due diligence process and may be
transferred to such entity as one of the transferred assets. Also, if any
bankruptcy or reorganization proceeding is brought by or against us, all such
information may be considered an asset of ours and as such may be sold or
transferred to third parties.
With SDK Partners: We may make available personal information to third party
technology companies whose software development kits (SDKs) or application
programming interfaces (APIs) are embedded into our mobile apps.
For legal compliance: We may share personal information with third parties to
comply with a legal obligation; when we believe in good faith that the law
requires it; at the request of governmental authorities conducting an
investigation; to verify or enforce our Terms of Use or other applicable
policies; to respond to an emergency; or otherwise to protect the rights,
property, safety, or security of other parties, visitors to our Platforms, or
the public.
Other disclosures: We may share personal information for other reasons we may
describe to you from time to time as permitted by law, such as in response to
your selection to share a playlist with other users on the Platform.
Non-personal information: We may share information that has been de-identified
or aggregated such that it does not identify or relate to you, with other
parties for any purpose. This may include aggregated user statistics about the
Platforms or aggregated demographic information about our users.
5. SESSION REPLAY TECHNOLOGY
We use session recording and replay technology to observe your mouse movements,
scrolling, and clicks on our websites and mobile apps. We use these tracking
tools for support and analytics purposes, and to better understand how people
engage with our sites and apps. This information is often collected and
processed by our service providers who we have engaged to analyze this
information on our behalf. By using our websites and mobile apps, you consent
to our (or our service provider’s) collection, use, and retention of this
information using session replay technology.
6. YOUR CHOICES
Cookies:
To learn how you can reject or delete cookies from us or other companies, please
refer to your browser's help menu. If you disable or opt out of receiving
cookies, please be aware that some features and services on our Platform may not
work properly because we may not be able to recognize and associate you with
your account(s). In addition, the offers we provide when you visit us may not be
as relevant to you or tailored to your interests.
To learn how to change your device identifier or mobile advertising ID, please
refer to your device's help menu or other instructions.
Our Platforms may include Nielsen's proprietary measurement software which may
allow you to contribute to market research. If you would like to opt-out of
participating, please go to
https://priv-policy.imrworldwide.com/priv/browser/cookie-policy-us-en.html?optout=1.
Interest-Based Advertising:
When you use the Platforms, we, our service providers, and advertising partners
may place cookies and similar tracking technologies on your computer or Device
in order to collect information about your online web-browsing activities over
time and across different websites and online services or mobile applications,
in order to serve you ads or other content personalized to your interests. This
form of advertising is referred to as Interest Based Advertising (“IBA”). In
order to personalize these ads or content, we or our advertising partners or
service providers may connect and/or share personal information about you either
to data you provided to us or to browser/usage/device information and location
information collected about you.
You can opt out of being tracked online for IBA purposes by going to
https://optout.aboutads.info or https://optout.networkadvertising.org, or by
disabling advertising cookies by clicking the “Do Not Sell or Share my Personal
Information” link in the footer of this webpage. You can opt out of being
tracked for IBA purposes on mobile apps by going to
https://youradchoices.com/appchoices. Another way to opt out of IBA is by
clicking on the Advertising Options Icon featured on certain iHeartMedia ads on
third-party websites. When clicked it (1) describes the collection and uses of
data gathered at the relevant party website and (2) provides a way for you to
opt out of data collection and use by the other parties listed for the purposes
of IBA.
Choices you make are device-specific and browser-specific. If you use different
browsers on your computer, or multiple computers and Devices, you will need to
opt out of IBA from each browser on each of the computers and Devices that you
use. Please note that even if you opt out of IBA, you may still receive
advertisements from us; they just won't be customized based on your web-browsing
activities on third-party websites. Please also note that if you opt-out of IBA,
we may still track your visits to the Platforms for our own analytics,
operations and security purposes.
To opt-out of the sharing of your personal information with LiveRamp, please
click go to https://optout.liveramp.com/opt_out.
Do Not Track:
Some browsers have a “Do Not Track” feature that lets you tell websites that you
do not want to have your online activities tracked. These features are not yet
uniform, and our systems are not configured to recognize Do Not Track headers or
signals from some or all browsers.
Marketing Communications:
If you don’t want to receive promotional communications from us, such as offers,
newsletters, advertising e-mails, or other marketing communications, you can
unsubscribe by following the removal instructions in the communication that you
receive (such as clicking the “UNSUBSCRIBE” or similar link within the email).
Please note that if you opt out of receiving promotional communications, we may
still send you non-promotional communications, such as those about your account
or our ongoing business relations.
Location Information:
We may infer your general location using your IP address. We will not collect
more precise location information without your prior consent. You can stop the
collection of general location information at any time by going to the setting
feature on your Device and changing your preferences. If you do so, certain
features of our Apps may no longer function as intended. You also may also
uninstall or remove our Apps from your Device.
Voice Data:
Voice control features will only be enabled if you affirmatively activate voice
controls by giving us access to the microphone on your device. You can disable
our access to your voice data by turning off our access to your microphone on
your device at any time by using the operating system settings on your device or
by muting your microphone. See our Voice Data FAQ for more information.
Push Notifications:
If you use our Apps, we may send you push notifications from time to time. If
you no longer wish to receive push notifications, you can turn them off at the
device level in your App settings.
7. YOUR PRIVACY RIGHTS
Where provided for by applicable privacy laws, you may be entitled to exercise
some or all of the rights described below with respect to your personal
information:
Access / Right to Know: You have the right to confirm whether we process
personal information about you and to request that we disclose to you the
following: (i) the categories of personal information that we have collected
about you (including sensitive personal information); (ii) the categories of
sources from which we have collected personal information about you; (iii) the
business or commercial purpose for collecting or selling your personal
information; (iv) the categories of personal information that we have sold about
you and the categories of outside parties to whom the personal information was
sold; (v) the categories of personal information that we have disclosed about
you for our business purposes and the categories of suppliers to whom the
personal information was disclosed; (vi) a portable copy of the specific pieces
of personal information that we have collected about you; and (vii) information
about the logic involved in any automated decision-making processes used by
iHeartMedia (if applicable), as well as a description of the likely outcome of
the process with respect to you.
Deletion: You can request that we delete the personal information that we
maintain about you, subject to certain exceptions.
Do Not Sell My Personal Information or Share my Personal Information for
Behavioral Advertising: You can opt-out of the sale of your personal information
and the sharing of your personal information for cross-context behavioral
advertising by clicking the “Do Not Sell or Share My Personal Information” link
in the footer of this webpage. If you would like to opt out of cookie-based
tracking for advertising purposes (which could be a “sale” or “sharing” under
applicable law), you will need to update your cookie preferences on this webpage
or through the “Do Not Sell or Share My Personal Information” link in the footer
of this page. Your cookie selections are specific to the device, website, and
browser you are using. Your selections are deleted whenever you clear your
cookies or browser’s cache.
Correct or Update my Personal Information: You have the right to request that we
correct, update, or modify the personal information we maintain about you. If
you have an account, you can also update your profile information any time by
visiting the account settings page within your account.
Opt-out of Automated Decision-Making: You have the right to request to opt-out
of any profiling or automated decision-making, to the extent we engage in those
processing activities.
Limit the Use of my Sensitive Personal Information: In relation to the sensitive
personal information identified in Section 1 above, you may be able to request
that we limit our use and sharing of such information to those purposes
specified under applicable privacy laws. Note that we only use and share your
sensitive personal information for the purpose of providing our goods,
subscriptions, and services that you’ve requested or purchased, maintaining the
quality of our services and Platform, or protecting our services and Platform
against illegal activity.
You will not to be discriminated against for exercising these rights. We will
not deny you any products or services, nor charge you different prices, in
retaliation for exercising your privacy rights.
We may deny certain requests, or fulfill a request only in part, based on our
legal rights and obligations. For example, we may retain personal information as
permitted by law, such as for tax or other record keeping purposes, to maintain
an active account, and to process transactions and facilitate customer requests.
As noted earlier, if you are an employee, contractor, or job applicant, your
rights with respect to your personal information collected in those contexts
will be described in a separate privacy notice that we provide to you where and
when appropriate.
Eligible individuals can request to exercise these rights by any of the methods
set forth below:
https://iheartmedia.sharepoint.com/sites/events/SitePages/iHeartRadio%20Events.aspx
online by completing one of our webforms
via toll-free phone at 1-800-317-8708
We will take reasonable steps to verify your identity prior to responding to
your requests. The verification steps will vary depending on the sensitivity of
the personal information and whether you have an account with us.
You may designate an authorized agent to make a request on your behalf. When
submitting the request, please ensure the authorized agent identifies
himself/herself/itself as an authorized agent.
8. ADDITIONAL CALIFORNIA PRIVACY DISCLOSURES
For purposes of California law, please note the following:
We collect and use the following categories of personal information for the
business and commercial purposes described in this Privacy Policy: identifiers;
personal information categories listed in Cal. Civ. Code § 1798.80(e);
characteristics of protected classifications under California or federal law;
commercial information; audio (voice) information and visual information;
internet or other electronic network activity information; geolocation data;
professional information; sensitive personal information; and inferences.
We use the above described categories of personal information for our business
and commercial purposes described in Section 2 above.
We collect these categories of personal information from the following
categories of sources, as more fully described in Section 3 above: directly from
you; automatically from your devices; from our service providers; from social
media; from our business partners; from other users; and from our corporate
affiliates, subsidiaries, and/or parents.
We disclose each of the foregoing categories of personal information to our
affiliates, service providers, business partners, advertisers who advertise on
our Platform, advertising networks, data analytics providers, social networks,
other Platform users, with entities for legal compliance purposes, and with
potential acquirers of parts of our business. See Section 4 above for more
details.
We may “sell” or “share” the following categories of personal information:
identifiers; personal information categories listed in Cal. Civ. Code §
1798.80(e); commercial information; Internet or other electronic network
activity; geolocation data; and inferences. We sell and share this personal
information with advertisers, advertising networks, and social networks. We do
not knowingly sell or share the personal information of consumers under 16 years
of age.
We do not use or disclose sensitive personal information for purposes other than
those specified under applicable California privacy regulations.
iHeartRadio metrics for 2022 regarding California rights requests:
Requests to Know:
Received: 32
Complied with in whole or in part: 16
Denied: 16
Mean number of days to substantively respond: 7
Requests to Delete:
Received: 218
Complied with in whole or in part: 195
Denied: 23
Mean number of days to substantively respond: 10
Requests to Opt-Out of Sales:
Received: 373
Complied with in whole or in part: 345
Denied: 28
Mean number of days to substantively respond: 4
9. PERSONAL INFORMATION RETENTION
We will only retain your personal information (including your sensitive personal
information) for as long as is reasonably necessary for the purpose for which
the information was collected, or as legally required. We will not hold or
process your personal information for any longer than we are legally permitted
to. The criteria used to determine the appropriate retention period includes:
Regulatory requirements that we are subject to, including laws and regulations
related to tax, employment, accounting, and securities
Whether a legal claim might be brought against us, for which the information
would be relevant
The necessity of the information to provide our services to our customers
The types and sensitivity of personal information being processed
10. CHILDREN
The Platform is not directed to children under 13. We do not knowingly collect,
use or disclose personal information from anyone under 13 years of age. If we
determine upon collection that a user is under this age, we will not use or
maintain his/her personal information without the parent/guardian's consent. If
we become aware that we have unknowingly collected personal information from a
child under the age of 13, we will make reasonable efforts to delete such
information from our records.
11. SECURITY OF YOUR INFORMATION
We use certain reasonable security measures designed to help protect your
personal information. However, no electronic data transmission or storage of
information can be guaranteed to be 100% secure. Please note that we cannot
ensure or warrant the security of any information you transmit to us, and you
use the Platforms and provide us with your information at your own risk.
12. OTHER SITES
The Platforms may contain links to other sites that we do not own or operate.
This includes links from service providers, advertisers, sponsors and/or
partners that may use our logo(s) as part of a co-branding or co-marketing
agreement. We do not control, recommend or endorse, and are not responsible for,
these sites or their content, products, services or privacy policies or
practices. These other websites may send their own cookies to your Device, they
may independently collect data or solicit personal Information, and may or may
not have their own published privacy policies. You should also independently
assess the authenticity of any site which appears or claims that it is one of
our Platforms (including those linked to through an email or social networking
page).
The Platforms may make available chat rooms, forums, message boards, and news
groups. Remember that any information that you disclose in these areas becomes
public information and is not subject to the provisions of this Privacy Policy.
13. UNITED STATES ONLY
The Platforms are governed by and operated in, and in accordance with the laws
of, the United States, and are intended only for the enjoyment of residents of
the United States. iHeartMedia makes no representation that the Platforms are
governed by or operated in accordance with the laws of any other nation.
14. CHANGES
Any changes we may make to our Privacy Policy will be posted on this page and/or
communicated to you in other ways if required by law. Please check back
frequently to see any updates or changes to our Privacy Policy. If you do not
agree or consent to these updates or changes, do not continue to use the
Platform.
15. CONTACT US
If you have any questions or concerns about this Privacy Policy, the practices
of the Platforms, or your experiences with the Platforms, please contact us at:
iHeartMedia, Inc.
Attn: Privacy
20880 Stone Oak Pkwy
San Antonio, TX 78258
E-Mail: privacy@iheartmedia.com
Last Updated: April 25, 2023
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