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https://www.8x8.com/products/contact-center
Submission: On November 12 via manual from US — Scanned from US
Submission: On November 12 via manual from US — Scanned from US
Form analysis 1 forms found in the DOM
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Skip to main content Search Login My ServicesExpressJitsi as a Service8x8 Connect8x8 Work for Web Support Watch Demo Sales: 1-866-879-8647 Products Platform -------------------------------------------------------------------------------- The 8x8 Experience Communications Platform™ Integrated contact center, voice, video, chat, and embeddable communications. See Overview Plans and Pricing What's New Capabilities -------------------------------------------------------------------------------- Business Phone Video Conferencing Team Chat Contact Center 8x8 EngageNew! APIs: SMS, Voice, Video, Chat Apps -------------------------------------------------------------------------------- Integrations Microsoft Teams Devices & Accessories Download The App Try a Demo -------------------------------------------------------------------------------- 8x8 Work 8x8 Agent Workspace 8x8 Frontdesk Learn about moving to the cloud with 8x8 Solutions By Need -------------------------------------------------------------------------------- Business Continuity Planning Cloud Migration Collaboration & Mobility Customer Experience Enhancement Marketing & Demand Generation Microsoft Teams Integration Office Communications Sales and Customer Service Security & Authentication By Industry -------------------------------------------------------------------------------- Education Government Manufacturing Retail Financial Services Healthcare Professional Services Transportation Learn about the solution certified 8x8 Contact Center for Microsoft Teams Pricing Resources Resource Kits -------------------------------------------------------------------------------- Explore curated content: resources, guides, and webinars. Migrate to the Cloud All Resources -------------------------------------------------------------------------------- Product Datasheets Webinars & Events Reports & White Papers Customer Stories -------------------------------------------------------------------------------- International Calling Rates Service Status Check All Utilities -------------------------------------------------------------------------------- Product Training 8x8 Customer Community Blog Professional Services Why 8x8 Trust Security Compliance Reliability Global Reach Analytics & AI Sustainability Careers Partners Elevate Partner Program Technology Partner Ecosystem Find a Partner Request Quote CONTACT CENTER A complete, secure cloud contact center solution that makes it easy to collaborate with agents and improve customer experiences. Watch VideoTake Tour RELIABLE, EASY, AND SECURE Ensure productivity for all agents with a platform-wide, 99.999% uptime SLA and a unified toolset that eliminates app confusion. ENGAGING AND COLLABORATIVE Boost agent and employee engagement, collaboration, and operational effectiveness for customer success. CUSTOMER-CENTRIC Design better experiences with support for all interaction channels and proactive, AI-powered self-service. ADAPTIVE ANALYTICS Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement. REDEFINING METRICS FOR CX SUCCESS The latest posts delivered to your inbox. Explore more DELIGHT CUSTOMERS WITH EASY, PERSONALIZED SELF-SERVICE EXPERIENCES. Create positive first impressions that deliver results. With instant access to engaging, AI-powered conversations across both voice and digital channels, customers can effectively help themselves and get quicker resolutions without agent involvement. View Intelligent Customer Assistant CONNECT FASTER AND ANSWER BETTER WITH OMNICHANNEL ROUTING. Stay ahead of changing customer expectations by intelligently delivering live service across voice and a complete array of digital channels with proactive service options. View Omnichannel Routing INCREASE PERFORMANCE WITH PURPOSE-BUILT, COMPOSABLE WORKSPACES DESIGNED FOR AGENTS AND SUPERVISORS Intuitive, design-led applications focused on the unique requirements of every contact center role. These workflow-driven interfaces consolidate the tools and information necessary to provide the ultimate customer experience into a single powerful UI. View Agent Workspace View Supervisor Workspace GAIN INSIGHTS AND COMPLETE VISIBILITY THROUGH FIRST-RATE ANALYTICS. Customizable reports minimize the effort required to manage and monitor your contact center. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities, and customer behavior that can impact the overall experience. View Contact Center Analytics DRIVE RESULTS WITH WORKFORCE ENGAGEMENT MANAGEMENT. Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results. View Workforce Engagement Management INTEGRATE YOUR WAY RAPID INTEGRATIONS AND ENDLESS POSSIBILITIES THROUGH 8X8 DYNAMIC INTEGRATION FRAMEWORK. FEATURES FOR EVERYONE INBOUND/OUTBOUND Effortlessly route and handle all inbound and outbound customer interactions. IVR Dialer Agent Workspace DIGITAL Easily connect with customers across their channel of choice. Digital Channels Proactive Outreach Payment Processing SELF-SERVICE & AUTOMATION/AI Greet customers with intelligent solutions that improve every experience. Intelligent Customer Assistant Intelligent IVR INTEGRATIONS Ensure endless integration possibilities for enhanced EX & CX. Native CRM CRM Team Messaging APIs REPORTING & ANALYTICS Keep a pulse on every facet of your business. Supervisor Workspace Contact Center Analytics Customer Experience Analytics Surveys WORKFORCE ENGAGEMENT MANAGEMENT Activate agent potential with intelligent insights. Workforce Management Quality Management / Coaching Speech & Text Analytics Call & Screen Recording Download Datasheet UNMATCHED SUPPORT AND QUALITY 99.999% UPTIME SLA, GUARANTEED Our network is backed by the first, platform-wide uptime SLA across UCaaS and CCaaS. 24/7/365 GLOBAL SUPPORT Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone. 35 GLOBAL LOCATIONS/REGIONS 35 public and private data center locations provide reliability, quality of service, and local data residency. SECURE AND COMPLIANT More organizations choose 8x8 to support their compliance standards and initiatives. 8X8 PLATFORM FEATURE HIGHLIGHTS FALL 2024 Discover the latest innovations across the 8x8 platform portfolio. See what’s new with our Fall 2024 update! See What's New 2023 Gartner Magic Quadrant for Contact Center as a Service Forrester Total Economic Impact/8x8 Contact Center X Series Solutions Overview PLANS & PRICING Call center solutions are available in standalone plans, or as part of a communications suite. BUSINESS COMMUNICATIONS Voice. Video. Chat. ADD CONTACT CENTER Contact Center. Voice. Video. Chat. X6 VOICE CONTACT CENTER Contact Sales Skills-based routing, IVR, call recording CRM Reporting & analytics, CX journey mapping X7 ONE INTERFACE FOR VOICE AND DIGITAL INTERACTIONS Contact Sales Everything in X6, plus: Multi-channel support for social media, chat, email, and SMS Co-browsing X8 ADVANCED CONTACT CENTER WITH QM AND INTERACTION ANALYTICS Contact Sales Everything in X7, plus: Quality management Speech and text analytics "I'm an 8x8 fan because it reduces the work that my staff has to do on a day-to-day basis." BRIAN HIMSTEDT CIO and VP of Technology & Business Analytics, The Kansas City RoyalsRead full case study "8x8’s usability has been very, very enjoyable. We can make quick adjustments to the call flows or audio prompts in about 30 seconds and deploy them instantly." THOMAS ROCHARZ Director of Contact Centers, Cape AirRead full case study "With 8x8, we can see exactly how our agent team is performing, coach people as needed, and better allocate our resources based on call volume. This has helped us really improve our level of customer service." MONTY MERZA Director of Analytics, Supply Side USARead full case study "It feels really good to have people compliment my IT team on a big change we’ve made." MATT COX IT Manager, Custom Glass SolutionsRead full case study "We imagined what the contact center of the future would look like. And it became clear that 8x8 was the hands-down leader in this area." ALAN WEBB Director of Business Technology and Information Systems, Shaw TrustRead full case study Request a Quote Name Business Email Phone Company Number of Employees Country Primary Interest By checking this box, you are opting in to receive future communications from 8x8. Request a Quote Get your fast, no-obligation quote now 1-866-879-8647 -------------------------------------------------------------------------------- Chat with an 8x8 Expert Chat with Sales Schedule a Meeting or Demo -------------------------------------------------------------------------------- Need product help? Go to Support Download the App Select Region USA AustraliaCanadaIrelandNew ZealandUnited Kingdom Product 8x8 Platform OverviewBusiness PhoneContact CenterVideo ConferencingTeam ChatAPIsIntegrationsMicrosoft Teams Why 8x8 OverviewTrustSecurityComplianceReliabilityGlobal ReachAnalytics & AISustainability Resources All ResourcesCustomer StoriesReports & White PapersWebinars & EventsProduct DatasheetsService StatusUtilities8x8 UniversityBecome an 8x8 Ambassador8x8 Customer Community Company About UsContact UsLeadership TeamInvestor RelationsPress ReleasesMedia KitCareers Quick Links BlogWhat's NewPlans & Pricing8x8 for Microsoft TeamsDevicesPartnersDevelopers Privacy PoliciesTerms & ConditionsModern Slavery StatementAccessibilityCookie PolicyPrivacy Preferences Copyright 2024 8x8, Inc. All rights reserved.