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AU: 1300 85 66 96 NZ: 0800 85 66 96

TALK TO AN EXPERT

 * ABOUT
 * SOLUTIONS
    * Cloud Contact Centre and Telephony
      * Freshdesk Contact Centre
      * Genesys Cloud CX
      * Synergy Fusion
      * Spoke Phone
      * Twilo Flex
    * CRM
      * Freshdesk Messaging
      * Freshmarketer
      * Freshsales
      * Synergy Messaging
      * Synergy Outbound Dialler
    * Helpdesk and ITSM
      * Freshdesk Omnichannel
      * Freshservice
    * Analytics & Employee Engagement
      * Datagamz
    * Headsets
    * Conferencing

 * SERVICES
    * System Integration and App Development
    * Consulting and Professional Services
    * Managed Services

 * PARTNERS
 * RESOURCES
    * Blog & News
    * Customer Stories
    * Events & Webinars

 * CONTACT

 * ABOUT


 * SOLUTIONS
   
   
   * CLOUD CONTACT CENTRE AND TELEPHONY
     
     * Freshdesk Contact Centre
     * Genesys Cloud CX
     * Synergy Fusion
     * Spoke Phone
     * Twilo Flex
   
   
   * CRM
     
     * Freshdesk Messaging
     * Freshmarketer
     * Freshsales
     * Synergy Messaging
     * Synergy Outbound Dialler
   
   
   * HELPDESK AND ITSM
     
     * Freshdesk Omnichannel
     * Freshservice
   
   
   * ANALYTICS & EMPLOYEE ENGAGEMENT
     
     * Datagamz
   * Headsets
   * Conferencing
 * SERVICES
   * System Integration and App Development
   * Consulting and Professional Services
   * Managed Services
 * PARTNERS
 * RESOURCES
   * Blog & News
   * Customer Stories
   * Events & Webinars
 * CONTACT

 * 
 * 
 * 
 * 
 * 
 * 


ACHIEVE A CONSISTENT CUSTOMER EXPERIENCE.




EVERY INTERACTION, EVERY CHANNEL, EVERY TIME.



Synergy Enterprise Solutions has been at the forefront of designing and managing
customer experience applications and architecture since 1999.

 

Our team of consultants, engineers, developers and salespeople are highly
experienced in all aspects of contact centre and customer relationship
management technology.

 

We provide fit-for-purpose, best-practice technology solutions from simple
implementations to large-scale complex deployments, consultancy and custom
developments to help solve your business challenges.


Talk to our Experts





OUR SOLUTIONS AND SERVICES



CLOUD CONTACT CENTRE & TELEPHONY



Synergy Fusion powered by Twilio Flex, Genesys Cloud CX and Freshdesk Contact
Centre are powerful, customisable omni-channel contact centre and telephony
solutions to streamline your customer communications.



CUSTOMER RELATIONSHIP MANAGEMENT



Freshsales, Freshmarketer, Freshdesk Messaging, Synergy Messaging and Outbound
Dialler solutions strive to exceed your customers’ expectations, with contextual
and relevant conversations to maximise satisfaction and retention.



HELPDESK & IT SERVICE MANAGEMENT



Freshdesk Omnichannel is an easy-to-use helpdesk solution that handles
conversations from multiple channels to deliver exceptional customer support.
Freshservice is an intelligent ITSM tool with powerful automation to increase
agent efficiency.



CONVERSATIONAL ARTIFICIAL INTELLIGENCE



Kore.ai helps enterprises automate business voice and digital interactions that
deliver extraordinary experiences for your customers, contact centre agents and
employees worldwide.



ANALYTICS & EMPLOYEE ENGAGEMENT



Datagamz is a sophisticated Analytics and Gamification platform designed to help
contact centres see and understand data to drive employee engagement and enhance
customer experience.



HEADSETS & CONFERENCING



Jabra integrated headsets and video conferencing solutions enable your teams to
work comfortably, collaborate more productively and improve customer experiences
on-premise or remote.



SYSTEMS INTEGRATION & APP DEVELOPMENT



Boost your organisation’s productivity, efficiency and competitiveness while
reducing operational costs and security issues by bringing stand-alone
sub-systems together as one functional system.



CONSULTING & PROFESSIONAL SERVICES



Our highly skilled consultants and professional services team have extensive
technical knowledge and decades of hands-on experience consulting on a broad
range of tech solutions to help solve your business challenges.



MANAGED SERVICES



Our industry-leading managed services are tailored to meet the needs of your
business. We can help with business hours cover on a bespoke application and
24x7x365 support on mission-critical systems.





“





Ian and the Synergy team were instrumental in delivering an intelligent bespoke
CX solution that has helped us achieve a ‘next level’ customer roadside
assistance experience. Now Digicall Assist is uniquely placed in the industry to
deliver innovative brand differentiation for our clients based on their
individual needs. It has been a game changer.



MICHAEL CURTIN
CEO, DIGICALL ASSIST


READ STORY



“





Thanks to the collaborative efforts of the teams at Synergy Enterprise Solutions
and Oxfam and the functional flexibility that Synergy Fusion provided, the
transition to working from home occurred seamlessly for our support services
team. It’s made a big difference to the way we work.



NANDINI GUYAROY
SUPPORTER SERVICES TEAM LEADER


READ STORY



“





Synergy understood the not-for-profit space and related budget considerations
really well. They had a secure, robust solution that could adapt and grow with
our business. On top of that, they showed a genuine interest in building a
partnership. It made the decision to partner with them easy.



JOSHUA ELLIS
HEAD OF VIRTUAL SERVICE AND TECHNOLOGY, RELATIONSHIPS AUSTRALIA QUEENSLAND


READ STORY



TALK TO US.



OUR EXPERTS CAN HELP YOU FIND THE RIGHT SOLUTION FOR YOUR BUSINESS.


Talk to an Expert

We’re here to help you delight your customers and empower your teams by
optimising the management of your omni-channel communication solutions.

 

Our highly experienced and accredited team design and deliver customised,
best-practice technology solutions to help solve your business challenges.




CONTACT

Head Office
Level 19, 135 King Street
Sydney, NSW 2000 Australia

 

Local Offices
Level 4, 287 Lonsdale Street
Melbourne, VIC 3000 Australia

 

Level 10, 19 Como Street
Takapuna, Auckland 0622 New Zealand



1300 85 66 96 (AU)

0800 85 66 96 (NZ)



SOLUTIONS

Freshdesk Contact Centre
Freshdesk Messaging
Freshdesk Omnichannel
Freshservice
Genesys Cloud CX
Jabra Conferencing
Jabra Headsets
Synergy Fusion/Twilio Flex
Synergy Messaging
Synergy Outbound Dialler

SERVICES

Systems Integration and App Development
Consulting and Professional Services
Managed Services



RESOURCES

CX Technology Audit
Messaging Solutions
Outbound Dialler Solutions
Synergy Fusion
Terms and Conditions Australia | New Zealand

 

© Synergy Enterprise Solutions Pty Ltd | ABN 17 619 932 133 | Synergy Enterprise
Solutions Limited |  NZBN 9429052167706 | Privacy Policy



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