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WEBSITE
TERMS OF USE

IMPORTANT NOTICE: THESE WEBSITE TERMS OF USE ARE SUBJECT TO BINDING ARBITRATION
AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN THE ARBITRATION
AND CLASS ACTION WAIVER SECTION BELOW.

 * PRICING
   
   Minimum $29.99/month services agreement required in conjunction with minimum
   $599.99 equipment purchase. Equipment may be financed subject to a separate
   agreement with one of Vivint’s third-party financing partners. $49 to $199
   installation fee applies. Financing eligibility and terms subject to credit
   approval by the applicable financing partner. Month-to-month service
   agreement available when equipment is purchased upfront. Additional equipment
   may be purchased and financed. Financing options require monthly services
   agreement coterminous with third-party equipment financing agreement (for
   example $29.99/month for 60 months = total services cost $1,799.40). System
   supports up to six cameras subject to sufficient WiFi speeds. Without a
   Vivint services plan, product and system functionality is limited (including
   loss of connectivity via the Vivint Smart Home app). Monthly $1.48 cellular
   network maintenance fee applies. Speak to a Vivint representative at the
   phone number in this offer for complete equipment, services, and package
   details, including pricing and financing details. Offer not available in all
   states or provinces. Taxes and local permit fees may apply. New Vivint
   Customers only.
   
    
   
   ACCEPTANCE OF THE TERMS OF USE
   
   These terms of use are entered into by and between you and Vivint, Inc.
   (“Vivint”). The following terms and conditions, together with any documents
   they expressly incorporate by reference (collectively, these "Terms of Use"),
   govern your access to and use of www.vivint.com, https://shop.vivint.com/,
   and any subdomains hosted thereunder (collectively, the “Website(s)”),
   including any content, functionality and services offered on or through the
   Website(s), whether you access them as a guest or a registered user.
   
   Please read the Terms of Use carefully before you start using the Website(s).
   By using the Website(s), you accept and agree to be bound and abide by these
   Terms of Use and our Privacy Policy, found at
   https://www.vivint.com/legal/privacy-policy, incorporated herein by
   reference. If you do not want to agree to these Terms of Use or the Privacy
   Policy, you must not access or use the Website(s).
   
   This Website(s) are offered and available to users who are 18 years of age or
   older. By using the Website(s), you represent and warrant that you are of
   legal age to form a binding contract with Vivint and meet the foregoing
   eligibility requirements. If you do not meet all of these requirements, you
   must not access or use the Website(s).
   
    
   
   USE LICENSE
   
   Permission is granted to temporarily download one copy of the materials
   (information or software) on Vivint, Inc. or Vivint Louisiana LLC.'s websites
   for personal, non-commercial transitory viewing only. This is the grant of a
   license, not a transfer of title, and under this license you may not:
   
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display
       (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on
       Vivint, Inc. or Vivint Louisiana LLC.'s websites;
    4. remove any copyright or other proprietary notations from the materials;
       or
    5. transfer the materials to another person or "mirror" the materials on any
       other server.
   
   This license shall automatically terminate if you violate any of these
   restrictions and may be terminated by Vivint at any time. Upon terminating
   your viewing of these materials or upon the termination of this license, you
   must destroy any downloaded materials in your possession whether in
   electronic or printed format.
   
    
   
   DISCLAIMER
   
   The materials on Vivint's websites are provided "as is." Vivint makes no
   warranties, expressed or implied, and hereby disclaims and negates all other
   warranties, including without limitation, implied warranties or conditions of
   merchantability, fitness for a particular purpose, or non-infringement of
   intellectual property or other violation of rights. Further, Vivint does not
   warrant or make any representations concerning the accuracy, likely results,
   or reliability of the use of the materials on its Internet web site or
   otherwise relating to such materials or on any sites linked to this site.
   
    
   
   LIMITATIONS
   
   In no event shall Vivint or its suppliers be liable for any damages
   (including, without limitation, damages for loss of data or profit, or due to
   business interruption) arising out of the use or inability to use the
   materials on Vivint's Internet site, even if Vivint or a Vivint authorized
   representative has been notified orally or in writing of the possibility of
   such damage. Because some jurisdictions do not allow limitations on implied
   warranties, or limitations of liability for consequential or incidental
   damages, these limitations may not apply to you.
   
    
   
   REVISIONS AND ERRATA
   
   The materials appearing on Vivint website could include technical,
   typographical, or photographic errors. Vivint does not warrant that any of
   the materials on its website are accurate, complete, or current. Vivint may
   make changes to the materials contained on its website at any time, without
   notice. Vivint does not, however, make any commitment to update the
   materials.
   
    
   
   LINKS
   
   Vivint has not reviewed all of the sites linked to its website and is not
   responsible for the contents of any such linked site. The inclusion of any
   link does not imply endorsement by Vivint of the site. Use of any such linked
   website is at the user's own risk.
   
    
   
   SITE TERMS OF USE MODIFICATIONS
   
   Vivint may revise these terms of use for its website at any time without
   notice. By using this website you are agreeing to be bound by the then
   current version of these Terms and Conditions of Use.
   
    
   
   GOVERNING LAW
   
   Any claim relating to Vivint, Inc.'s website shall be governed by the laws of
   the State of Utah without regard to its conflict of law provisions.
   
   Any claim relating to Vivint Louisiana's website shall be governed by the
   laws of the State of Louisiana without regard to its conflict of law
   provisions.
   
    
   
   ADDITIONAL TERMS
   
   If you have existing security equipment in your home, such equipment may or
   may not be compatible with Vivint’s equipment and may be incorporated into
   the new Vivint system in some instances. Where system configurations may vary
   widely, for a completely customized price quote contact a Vivint
   representative at 855-792-7787.
   
   Vivint equipment comes with a Vivint Service Plan. In summary, Vivint’s
   Service Plan covers all defective equipment for as long as you are a paying
   customer with Vivint. While defective equipment will be covered while you are
   a customer with us, after the first 120 days after installation, you will be
   responsible for a visit charge at our then-prevailing rate for service, plus
   any applicable taxes. The Service Plan covers defective equipment and normal
   wear and tear and excludes abuse, neglect, and acts of God.
   
   Certain terms and restrictions apply. See your Agreement for complete details
   regarding the Service Plan.
   
   Usage of Google Maps within the Vivint.SmartHome mobile app binds users by
   the Google Maps/Google Earth Additional Terms of Service (including
   the Google Privacy Policy).
   
   † Over 1.3 million customers, based on data through the end of March 2018.
   
   Vivint may contact its customers in a variety of ways including sending SMS
   service notifications to the number they provided. Message and data rates may
   apply.
   
   You may receive an SMS message with one of the following phone numbers listed
   below. For best customer service, please use the phone number provided in
   your SMS message.
   
   Account Maintenance:
   855.634.4266
   
   Installation Appointments:
   855.737.3595
   855.273.8527
   
   Service Appointments:
   855.881.3392
   877.873.9879
   800.318.1970
   
   Technical Support:
   855.272.5029

 * VIVINT REFERRAL PROGRAM TERMS AND CONDITIONS
   
   These terms and conditions apply to the Vivint Referral Program (“Program”)
   from Vivint. By referring a customer (“Referring Customer”), being referred
   and activating service (“Referred Customer”), or otherwise participating
   under the Program, the Referring Customer and Referred Customer, agree to
   these terms.
   
   1. Rewards:
   
   Under the Program, eligible Referring Customers and Referred Customers
   satisfying all Program eligibility criteria shall each receive a reward
   (“Reward”). The type and amount of the Reward shall be determined by Vivint
   and is subject to change at Vivint's sole discretion. Effective March 15,
   2014, the Reward under the Program is a $50 account credit for both the
   referring customer and referred customer.
   
   2. Eligibility:
   
   Rewards for Referring Customers only are available to Vivint Home automation
   and security customers located in serviceable areas with accounts in good
   standing, for the activation of new home automation or security services in
   the home of a Referred Customer and any required right of rescission period
   has expired. Services are subject to change by Vivint.
   
   3. Reward Requirements:
   
   In order for the Referring Customer and Referred Customer to receive a
   Reward, the Referring Customer must refer another qualified individual for
   the Service and the referred customer must:
   
    1. Referred customer must sign up for any Vivint package at minimum
       $50.99/month for 48 or 60 (48 months in CA and WI). Activation fees vary
       by package. Satisfactory credit history and home ownership required.
       Sales tax and local permit fees may apply. Services not available in all
       areas. All services in Louisiana performed by Vivint Louisiana License #
       F1819. See Vivint license numbers here.
    2. Not have been a Vivint Home Service customer within 120 days of the date
       of referral;
    3. Activate Service under Vivint’s standard customer agreement within the
       promotion period of the referral; and
    4. Any applicable Right of Rescission period has expired.
   
    
   
   4. Limits & Expiration:
   
   The total value of rewards per customer is unlimited. Various Rewards may be
   offered from time to time at the sole discretion of the Vivint. Offer not
   transferable or redeemable for cash and is good for account credit only.
   
   5. Referral Message Limits:
   
   Referring Customers are welcomed to send unlimited social media and email
   messages, but shall be limited in the number of texts messages sent to 50.
   Any Referring Customers found to be sending mass texts or texts to
   individuals with whom he/she has no personal relationship will be
   disqualified from the Program and will not receive any Rewards.
   
   6. Privacy and Information:
   
   By participating in the Program the Referring Customer and Referred Customer
   agree that Vivint may provide their information (such as first and last name
   and installation date) to the Referring Customer, Referred Customer, and
   others, including third party providers for purposes of administration of the
   Program.
   
   7. General Provisions:
   
   If multiple referrals for the same person are received only one Reward,
   subject to these terms, will be provided for the referral first received by
   Vivint, as determined by Vivint.
   
   Rewards may not be combined with other offers or promotions.
   
   This offer is intended for Vivint customers to refer their friends and family
   to Vivint as new customers, and should not be generally advertised or
   marketed in any commercial manner. Commercial accounts/customers not eligible
   for the Program.
   
   Program participation is limited to Vivint residential customers with
   accounts in good standing. Property owners, sales agents, managers,
   leasing/rental agents, and landlords, or their respective agents, employees
   or contractors, of apartments, townhouses, condominiums or other types of
   multiple dwelling units are not eligible to participate in the Program or
   receive any Rewards, discounts or other promotional offers under the Program
   or for referring a customer who rents, purchases or otherwise obtains a unit
   owned, managed, leased and/or maintained by such person.
   
   Vivint reserves the right to change Rewards and eligibility criteria under
   the Program, and to alter, modify, suspend or terminate the Program at any
   time upon notice, which notice may be provided through the Site, mail, e-mail
   or such other methods as determined by Vivint in its sole discretion. Terms
   subject to change.
   
   Compliance with Laws; Prohibited Activities. You agree to abide by all
   applicable local, state, and federal laws, regulations, statutes, rules and
   ordinances, in connection with your use of this Site. Without limiting the
   foregoing, you shall not use this Site to: (a) send unsolicited or
   unauthorized advertising, promotional materials, junk mail, spam, chain
   letters, pyramid schemes, or any other form of duplicative or unsolicited
   messages, whether commercial or otherwise; (b) harvest, collect, gather or
   assemble information or data regarding other users, including e-mail
   addresses; (c) transmit or post unlawful, harassing, bigoted, racist,
   hateful, libelous, abusive, tortious, defamatory, threatening, harmful,
   invasive of another's privacy, vulgar, obscene or otherwise objectionable
   material of any kind or nature or which is harmful to minors in any way; (d)
   transmit or post any material that may infringe the intellectual property
   rights or other rights of third parties, including trademark, trade secret,
   copyright or right of publicity; (e) transmit or post any material that
   contains software viruses or other harmful or deleterious computer code,
   files or programs such as Trojan horses, worms, time bombs and cancelbots;
   (f) interfere with or disrupt servers or networks connected to this Site or
   violate the regulations, policies or procedures of such networks; (g) attempt
   to gain unauthorized access to this Site or computer systems or networks
   connected to this Site through password mining or any other means; or (h)
   harass or interfere with another Amplifinity user's use and enjoyment of this
   Site. In addition, you agree not to use any device, software, or routine,
   including but not limited to any viruses, worms, time bombs, to interfere or
   attempt to interfere with the proper working of this Site or any Service, or
   to intercept any system, data or personal information from this Site, nor
   will you take any action that imposes an unreasonable or disproportionately
   large load on this Site's infrastructure.
   
   FTC 16 CFR Part 255 Compliance
   You comply with the Federal Trade Commission's 16 CFR Part 255 "Guides
   Concerning the Use of Endorsements and Testimonials in Advertising".
   Accordingly, if you make any post on any social network (such as Facebook,
   Twitter, Instagram, Pinterest, or LinkedIn) as a part of this Program, you
   must include, and not delete, any disclosure that the Program website
   automatically creates for the post you are making. In the event that no such
   disclosure is automatically generated for your social network, you must, at a
   minimum include either "This is a paid endorsement" or "#paidad" in any
   social network posts you make as a part of this program. You are responsible
   for ensuring that your posts on any social network comply with the terms of
   use of the site, and any other applicable laws, statutes, and regulations.
   
    
   
   SMS TERMS AND CONDITIONS
   
   This SMS Terms and Conditions page describes Vivint’s Vivint FlexPay Alerts
   program.
   
   Vivint FlexPay Alerts
   By providing a mobile phone number and verbally consenting to receive
   messages from Vivint, you will be enrolled to receive Vivint FlexPay Alerts
   messages. Subscribers will receive two (2) text messages per attempt to
   qualify for financing. Reply STOP to stop receiving messages, and HELP for
   help. Message and data rates may apply.
   
   HELP Information
   For more info, text HELP for help related to Vivint’s Vivint FlexPay Alerts
   program, or call 800-216-5232 or contact customersupport@vivint.com to
   communicate with a customer service representative.
   
   Carriers Supported
   Vivint text message alerts are compatible with a variety of mobile carriers
   including. but not limited to, Alltel, AT&T, Boost. Cricket Wireless,
   MetroPCS , Sprint, T-Mobile, Verizon Wireless, Virgin Mobile, and U.S.
   Cellular. Other regional and smaller carriers are also supported. To
   participate, the recipient’s phone needs to be text messaging-enabled. Vivint
   strives to ensure that everyone can participate, but depending on your
   carrier, plan, and phone, Vivint cannot guarantee it will work for you.
   T-Mobile is not liable for delayed or undelivered messages. Additionally,
   neither Vivint nor any mobile carrier other than T-Mobile will be liable for
   delayed or undelivered messages.
   
   Privacy Policy
   Vivint respects your right to privacy. You can view our privacy policy here.
   
    
   
   ARBITRATION AND CLASS ACTION WAIVER
   
   PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING
   YOUR RIGHT TO FILE A LAWSUIT IN COURT.
   
   By agreeing to these Terms, you agree to resolve any and all disputes with
   Vivint as follows:
   
   Binding Arbitration: All claims or disputes arising out of or relating to
   these Terms (including the Terms’ or Privacy Policy’s formation, performance,
   and breach), the parties’ relationship with each other, and/or your use of
   our Website(s) shall be finally settled by binding arbitration administered
   by JAMS in accordance with the JAMS Streamlined Arbitration Procedure Rules
   for claims that do not exceed $250,000 and the JAMS Comprehensive Arbitration
   Rules and Procedures for claims exceeding $250,000 in effect at the time the
   arbitration is initiated, excluding any rules or procedures governing or
   permitting class actions. The arbitrator shall be empowered to grant whatever
   relief would be available in a court under law or in equity. The arbitrator’s
   award shall be written and shall be binding on the parties and may be entered
   as a judgment in any court of competent jurisdiction. To start an
   arbitration, you must do the following: (a) write a Demand for Arbitration
   that includes a description of the claim and the amount of damages you seek
   to recover (you may find a copy of a Demand for Arbitration at
   www.jamsadr.com); (b) send three copies of the Demand for Arbitration, plus
   the appropriate filing fee, to JAMS, 620 Eighth Ave. NY Times Building 34th
   Floor New York, NY 10018 USA; and (c) send one copy of the Demand for
   Arbitration to Vivint at Vivint, Inc., 4931 N. 300 W., Provo, UT 84604,
   Attention: Legal Department.
   
   Class Action Waiver: you and Vivint (collectively, the “parties”) agree that
   the resolution of any disputes between the parties shall be conducted in
   their individual capacities only and not as a class action or other
   representative action, and the parties expressly waive their right to file a
   class action or seek relief on a class basis. YOU AND VIVINT AGREE THAT EACH
   MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY,
   AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR
   REPRESENTATIVE PROCEEDING, COLLECTIVE ACTION, PRIVATE ATTORNEY-GENERAL
   ACTION, OR IN ANY PROCEEDING IN WHICH YOU OR VIVINT ACTS OR PROPOSES TO ACT
   IN A REPRESENTATIVE CAPACITY. YOU AND VIVINT FURTHER AGREE THAT NO
   ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH
   ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF YOU,
   VIVINT, AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEEDING.

*Offer Details

Qualifying system purchase requires minimum $599.99 equipment purchase,
professional installation and applicable services agreement. Click here for
monthly service plan prices. DIY system purchases and reactivations of
previously-installed systems not eligible for offer. Offer not available in all
states or provinces. Equipment purchase may be financed separately subject to an
agreement with one of Vivint’s third-party financing partners. Monthly $1.48
cellular network maintenance fee applies. Taxes and local permit fees may apply.
New Vivint Customers only.

Third-Party Financing Options Available

Financing eligibility and terms subject to credit approval by one of Vivint’s
third-party financing partners. Qualified customers may finance equipment
purchase at 0% APR for up to 60 months. Month-to-month service agreement
available when equipment is purchased upfront.

Vivint Systems & Services

System supports up to six cameras subject to sufficient WiFi speeds. Without a
Vivint services plan, product and system functionality is limited (including
loss of remote connectivity). Speak to a Vivint representative at the phone
number in this offer for complete equipment, services, and package details,
including pricing and financing details. Products and services in Louisiana
provided by Vivint Louisiana Commercial Certificate #58280. See Vivint license
numbers here.



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Copyright © 2023 Vivint, Inc. All rights reserved.

Do not sell or share my personal information. Limit the use of my sensitive
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