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This website uses cookies. These cookies are used to collect information about
how you interact with CyberVista's website in order to best serve your needs. To
find out more about the cookies we use, see our Privacy Policy.

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 * Training for Individuals

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 * Solutions
   * Why CyberVista?
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CASE STUDY


UPSKILLING 400+ SYSTEM ENGINEERS FOR PALO ALTO NETWORKS



THE CHALLENGE




Palo Alto Networks (PANW) is an American multinational cybersecurity company
with over 7,500 employees globally, recognized for its innovative cyber security
platform that protects over 65,000 enterprise customers and billions of users.
Of the 7,500+ employees, a large percentage is represented by System Engineers. 

System Engineers (SEs) are at the intersection of technical products experts and
trusted advisors throughout the sales journey. They work with the sales teams to
provide guidance and technical support in order to cultivate trust with
prospects and clients. Ultimately, SEs need to understand the challenges of
their prospective clients in order to connect and empathize with their struggles
and articulate an effective solution.

Given the diversity and geographically-dispersed workforce of over 400 SEs that
spans the US, Europe, Middle East, and APAC, Palo Alto Networks needed a
flexible solution. Moreover, due to the intricate nature of Palo Alto Networks’
systems, content needed to be relevant to SE responsibilities and the Palo Alto
Network framework. Meaning, they wanted a hybrid solution that would combine the
training of both the vendor and Palo Alto curriculum.

Palo Alto Networks sought a comprehensive and fundamental training program to
establish a base level of cybersecurity competency for the SE team that would
bring credibility and authenticity into all sales processes, in addition to
accessibility to accommodate their global workforce. Leadership was wary of
expensive boot camp-style solutions, thus seeking a new and efficient way to
train their teams.





ORGANIZATION

Palo Alto Networks




YEAR

2018 – Present





SERVICES

Workforce Development
Custom Training Configuration
Knowledge Assessment
On-Demand Video
Practical Labs


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CYBERVISTA IS PROUD TO BE AN OFFICIAL PALO ALTO NETWORKS TRAINING PARTNER AND
SPONSOR FOR THEIR ANNUAL SE SUMMIT SINCE 2018.





CASE STUDY

THE SOLUTION



The CyberVista and Palo Alto Networks leadership team first needed to establish
a benchmark for performance targets. This was determined by delivering a
diagnostic assessment based on the top-performing SEs’ relevant knowledge and
skills. The remaining engineers were then assessed against the benchmark to
calibrate a customized, live online, and hands-on training path for the
collective:

 * Top Performer Analysis (TPA): By delivering a diagnostic assessment to SE top
   performers, CyberVista was able to create benchmark performance targets that
   informed Palo Alto Networks leadership of optimal content configuration and
   created goals for the entire SE group.



 * Group Diagnostic Assessment: Once a knowledge baseline was established, the
   same diagnostic assessment was delivered to the broader population of SEs.
   Results of the group diagnostics were formative, meaning that both the
   individual SEs who completed the assessment and the Palo Alto Networks
   managers were able to see strengths and weaknesses reporting by individual
   and by general category.







CYBERVISTA HAS BEEN AN EXCELLENT EDUCATION PARTNER. IN THIS CASE, THE TERM
‘PARTNER’ IS MEANINGFUL AND NOT AN ALTERNATIVE FOR ‘VENDOR.’


Chris Bridge, Palo Alto Networks







NOW THERE’S A TOOL TO ASSESS TEAM SKILLS AND MAP TRAINING TO EMPLOYEES’ NEEDS.


NICE Workforce Diagnostic




CASE STUDY

THE RESULTS



CyberVista deployed a multi-modality, hybrid solution of CyberVista and Palo
Alto Networks curriculum based on a proprietary content library featuring
instructional and hands-on content, delivered in both live online and on-demand
formats.

400 SEs spread throughout North America, the Middle East, Europe, and APAC went
through the program. To accommodate for time zone differences, CyberVista
conducted live online training with a 9am ET and 9pm ET cohort, delivered in
four groups in eight-week intervals, at three hours at a time.

After the first year, Palo Alto Networks was able to successfully baseline all
team members to the desired knowledge level. Over the course of eight weeks of
live online instruction, the average score between the initial diagnostic exam
versus the final completed at the end of the course, increased by 15.9 percent.

Palo Alto Networks SE employees found substantial benefits from CyberVista’s
program, enabling them to be more aware of the cybersecurity landscape and to
better empathize and connect with their clients by knowing better their
challenges.





WANT TO LEARN MORE?


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Cost Savings of 75% on SOC Training for Fortune 100 Retail Company

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Resources
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Copyright © CyberVista 2021

 * Solutions
   * Why CyberVista?
     * Diagnostics-First Approach
     * Use Cases
     * Our Methodology
     * Content Treemap
     * Professional Services
     * Workforce Framework for Cybersecurity
   * Role-Based Training
     * Executive Leadership
     * IT Security EssentialsNEW
     * Cloud Security
     * Health IT
     * Incident Responders
     * SOC Analysts
   * Certification Preparation
     * Certifications for Teams
     * Certifications for Individuals
     * (ISC)² CISSP
     * (ISC)² HCISPP
     * CompTIA Security+
     * EC-Council CEH
     * ISACA CISM
 * Resources
   * Blog
   * Case Studies
   * Whitepapers
   * Webinars
   * Press Releases
   * Government
     * Workforce Framework for Cybersecurity
     * Cybersecurity DoDD 8570 and DoDD 8140
     * Cybersecurity Training
     * Cybersecurity Maturity Model Certification
 * About CyberVista
   * Mission
   * Our Story
   * Leadership
   * Partners
   * CareersAPPLY NOW
   * CyberVista vs. Other Providers
 * Connect with Sales

 * Solutions
   * Why CyberVista?
     * Diagnostics-First Approach
     * Use Cases
     * Our Methodology
     * Content Treemap
     * Professional Services
     * Workforce Framework for Cybersecurity
   * Role-Based Training
     * Executive Leadership
     * IT Security EssentialsNEW
     * Cloud Security
     * Health IT
     * Incident Responders
     * SOC Analysts
   * Certification Preparation
     * Certifications for Teams
     * Certifications for Individuals
     * (ISC)² CISSP
     * (ISC)² HCISPP
     * CompTIA Security+
     * EC-Council CEH
     * ISACA CISM
 * Resources
   * Blog
   * Case Studies
   * Whitepapers
   * Webinars
   * Press Releases
   * Government
     * Workforce Framework for Cybersecurity
     * Cybersecurity DoDD 8570 and DoDD 8140
     * Cybersecurity Training
     * Cybersecurity Maturity Model Certification
 * About CyberVista
   * Mission
   * Our Story
   * Leadership
   * Partners
   * CareersAPPLY NOW
   * CyberVista vs. Other Providers
 * Connect with Sales

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