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Home AI and ML watsonx Assistant

A VISUAL CHATBOT BUILDER FOR EVERYONE

Build your chatbot today; no coding skills required
Start free trial Book a live demo


Design complex conversational experiences within minutes

IBM watsonx Assistant for conversational AI offers an intuitive visual builder
experience for users designed to optimize the process for building
conversational flows, accelerate authoring experiences, and empower business
users to develop and deploy powerful AI assistants at scale.

The watsonx Assistant Visual Builder simplifies the chatbot creation process
with:

 * Re-usable components for seamless and quick chatbot creation reducing
   duplicative work.
 * Pre-built templates and integrations that allow you to create and customize
   user actions that address common customer requests, such as pay your bill, in
   a few simple steps.
 * Drag-and-drop tooling that allows users to re-prioritize steps within an
   action with a click of a mouse.
 * Powerful generative AI capabilities available out-of-the-box and powered by
   IBM watsonx.

101 Demo Design your first chatbot conversation. Take our demo

See the pricing options for your watsonx Assistant subscription




BENEFITS

Launch a chatbot with no coding skills

Building chatbots has never been easier. Train with only a few questions or use
our chatbot templates today.

 

Deliver the right response with confidence

Our disambiguation feature prompts for clarification if your user’s request
isn’t clear, ensuring that your chatbot communicates with accuracy.

Go beyond intent-based dialogue

Our seamless integrations and extensions enable users to complete different
tasks within our interface easily.

Reduce errors with preview mode

You can preview the conversation as your users will experience it — with
advanced debugging capabilities to fix problems quickly.

 

 

Scale your support teams for better experiences

Reusable components enable businesses to create consistent customer experiences
across the globe in a fraction of the time.

 

Enable rapid iteration with easy-to-use interfaces

Our low-code and no-code capabilities promote agile workflows, encouraging
dialogue experimentation for the ideal support experience.

 


FEATURES

Assist users in achieving their goals Tailor conversations for your users’
needs. Take the self-guided tour

--------------------------------------------------------------------------------

Show Take users through processes with guided prompts. Book a live demo
Do Automate specific tasks within the chat interface. Get started today

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ENHANCE YOUR ASSISTANT TODAY.

Get started with one-click integrations.  Learn more Search existing content

Find up-to-date answers in any existing content, from knowledge bases to
websites, with Watson Discovery.

Cross-channel automation

Easily connect your chatbot platform to existing live agent tools to route
customers to the right people in real time.

Handoff to live agents

Deploy anywhere your customers communicate with your business, including web,
app, phone or messaging channels.


INDUSTRIES

  Banking Streamline the payments user experience by enabling account holders to
pay all or parts of their bill. AI power speeds bank services

--------------------------------------------------------------------------------

  Healthcare Support medical providers by offering easier access to contact
information and appointment bookings. AI power aids patient care

--------------------------------------------------------------------------------

  Insurance Educate policyholders with better pathways to policy and claims
information to ensure timely reimbursement. AI power sets a new standard for
insurance
We found watsonx Assistant to be easy to use and very scalable. The interface
allows anyone to create a chatbot, while also enabling our developers to
leverage the full power of Watson. Joan Francy CEO AdMed Read the blog post


FREQUENTLY ASKED QUESTIONS

According to G2 Crowd, IDC, and Gartner, IBM’s watsonx Assistant is one of the
best chatbot builders in the space with leading natural language processing
(NLP) and integration capabilities.

Our enhanced intent detection model is faster and more accurate than our
previous ones, combining traditional machine learning, transfer learning and
deep learning techniques in a cohesive model that is highly responsive at run
time. Based on a study (link resides outside ibm.com), this model is also more
accurate than IBM’s main competitors, outperforming Google Dialogflow by 5.6
percentage points and Microsoft LUIS by 14.7 percentage points.

Not only does our model surpass the competition, but IBM’s watsonx Assistant
makes it incredibly easy to get started with a host of resources, such as
templates, one-click integrations, guided tutorials, SMEs and more. IBM watsonx
Assistant adapts to the needs of the customer.

Yes, watsonx Assistant has available webhooks and APIs to enable you to export
chat logs for analysis, allowing your teams to optimize your chatbot for
customer outcomes. Connect in one click with systems like Salesforce, Zendesk,
Intercom, and more. Alternatively, you can create your own extension with our
Open API specifications.

Check out our documentation to find a tutorial on how to create your first
chatbot using watsonx Assistant’s visual chatbot builder.

Yes, you can deliver an omnichannel experience to your customers, deploying to
apps, such as Facebook Messenger, Intercom, Slack, SMS with Twilio, WhatsApp,
Hubspot, Wordpress, and more. Our seamless integrations can route customers to
your telephony and interactive voice response (IVR) systems when they need them.

Yes, you can use watsonx Assistant action templates to build your first chatbot
today. They are pre-built, customizable chatbot templates, which create chatbots
quickly and easily. Action templates automate chatbot creation by identifying
common user cases, such as support ticket requests or answers to frequently
asked questions (FAQs). See the prebuilt templates documentation to get started.

Customer care is the most common chatbot use case. Chatbots are helpful to both
product- and service-based companies looking to provide a superior user
experience by to answering customer questions, guiding customers through simple
troubleshooting, and connecting customers to the resources they need.

They are also often used by sales teams looking for a tool to support lead
generation. Chatbots can quickly validate potential leads based on the questions
they ask, then pass them on to sales representatives to close the deal.

Chatbots can even be used in e-commerce by acting as a digital sales clerk, akin
to what customers would experience at a small business shop. E-commerce chatbots
can provide a personalized shopping experience that converts passive website
visitors into engaged prospects.

Take the next step

Ready to build your AI chatbots with greater ease?
See what watsonx Assistant can do when you schedule a personal demonstration
with a product specialist or take a self-guided tour.


Start free trial Book a demo
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