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We've just announced our $10.5M Series A. Read more about it here.
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THE CX TEAM’S DATA ALLY TO BECOMING A TOP BUSINESS REVENUE DRIVER 

Lang supercharges your existing systems, so that your headcount grows 5x slower
than your support volumes. Our data platform surfaces granular insights for
accurate auto-tagging and high ROI automation. 


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Lang.ai is both HIPAA and SOC2 compliant.

For E-CommerceFor Financial ServicesFor Food ServicesFor Digital Healthcare


HELP DESK + LANG = 🚀

Choosing the right Help Desk Software can be tough, but Lang makes it a breeze
on Day 1 no matter which direction you go.

Get started in minutes

ZENDESK



SALESFORCE



INTERCOM



KUSTOMER



DIXA



FRESHWORKS


Learn how Lang can integrate with any Help Desk Software


MAKE YOUR AGENTS MORE EFFICIENT

With better categorized support interactions, you can automate manual agent
tasks like routing, triage, and prioritization cutting average time to ticket
resolution.




DRIVE CUSTOMER RETENTION WITH MORE NUANCED INSIGHTS

Every company is sitting on a trove of customer interaction data. Lang helps you
define your own unique CX categories to capture and structure more data than
previously possible. Easily generate insights from your data that drive customer
retention and surface revenue opportunities.





AUTO-TAG AND CATEGORIZE INCOMING SUPPORT TICKETS IN REAL TIME

With your own data language, Lang will help you auto-tag and categorize customer
interactions to find new patterns in your data. Easily configure automations
based on these insights with  integrations into key CX systems.





GET STARTED IN A WEEK. WE ONLY NEED 2H OF YOUR TIME


1. CONNECT

Integrate all of your customer support systems in seconds.


2. CATEGORIZE


Visually group concepts that our AI surfaces from your data to build your own
custom categories or tags.


3. AUTOMATE

Effortlessly configure automations based on your own unique categories.


4. SCALE

Easily refine and maintain your categories and automations with intelligent tech
that identifies new categories as they arise.


Read more about our technology

TONY RIOS


CUSTOMER & PRODUCT OPERATIONS LEAD, RAMP


“When we onboarded Lang, we were a team of 2 support agents, including myself,
and just setting up our Zendesk instance to our needs. While we’ve scaled the
business massively over the past year, we're always thinking through how we
scale operationally without throwing more people at the problem. Lang is able to
handle many of the most time-consuming tasks like tagging, routing to the right
team of agents and handing playbooks to our agents. We even have leaders from
our Product team leveraging Lang regularly to understand what customers are
saying about our beta launches and use that to ship our next iterations faster.”


BEN SEGAL


DIRECTOR OF CX, PAIR EYEWEAR


Lang.ai is just so nimble and has so much potential once you start using it. Out
of the box, it took us two days to make automated tagging 15% more reliable than
a previous platform that we had had in production for 2 years, with the added
benefit that now all of our teams can tap into and exploit our support data.
The marketing team has built workflows to understand key customer moments, our
data and analytics team is super excited about having all these new tags in
Snowflake and it’s crazy how easy it is to use. We have now promoted a person
from our quality control team to work in Lang.ai full-time and she is super
excited to be one of the first in their community of Citizen NLP Builders.


ALBERTO IRIARTE


STRATEGY AND BIG DATA PROJECT LEAD IN THE OFFICE OF THE CDO, CAIXABANK


Lang.ai has an impressive product that we saw early on could be used as an
intelligence layer on top of all our free-text data to create our classification
models. The fact that they have such an accessible UI that our CX team loved was
a great signal for us to buy it from the office of the CDO so that every
business area can leverage it.

We’re also excited about how we’ve been working closely with the team on their
governance roadmap as their goal of making NLP accessible is proving that the
amount of users and projects can grow quickly








WORK WITH US


Join our team of passionate people, develop your skills in a creative
environment and build with us in our mission to make AI simple and accessible to
all.

Check out the open positions

How much can you save with Lang.ai?



HOW MANY SUPPORT TICKETS DO YOU RECEIVE MONTHLY?


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1200
processes automated
500
agent hours saved
32000 $
cost saved
* Calculations based on...


REDUCE YOUR SUPPORT VOLUME AND EMPOWER YOUR AGENTS


See how you can start using Lang in minutes

Watch Demo

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