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CHECK OUT OUR NEW SPEAKER LINE UP!

29 - 30 November 2023 | ExCeL London


2023 AGENDA IS NOW LIVE!

29 - 30 November 2023 | ExCeL London


CHECK OUT THE SEMINAR PROGRAMME!

29 - 30 November 2023 | ExCeL London

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CUSTOMER EXPECTATIONS ARE CHANGING, AS BUSINESSES SEEK THE LATEST CUSTOMER
EXPERIENCE TECHNOLOGY.

Call & Contact Centre Expo showcases the latest and most effective technologies,
strategies and advancements to call and contact centre professionals and those
in IT, general management, HR, marketing and operations, who are looking to
excel in customer engagement.

Discover the latest trends shaping the future of call and contact centres in our
unique educational programme with expert seminars and panel debates, live demos
of the latest technology, as well as industry leading companies equipped with
the industry’s finest solution led products and services.

REGISTER FREE TODAY!


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LEADING EXHIBITORS

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3500+


PROFESSIONALS

WHY ATTEND


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SEMINAR SESSIONS

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SPEAKERS

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VIP LOUNGE

Providing unparalleled networking opportunities for call and contact centre
professionals, the VIP Lounge is the perfect platform to obtain invaluable new
business contacts, connect with leading figureheads and explore new ideas across
the industry.

SEE MORE

NETWORKING AREA

The networking area offers the industry’s leading lights the chance to engage
with, and learn from, like-minded professionals, to develop their professional
knowledge, pass on their industry insight, and cultivate invaluable new business
contacts.

CHECK IT OUT

HOSTED BUYER SCHEME

The VIP & Hosted Buyer Programme allows you to directly put your message,
solutions, and products across to leading decision makers and buyers from
top UK Contact Centres. 

I'M INTERESTED

STAY AHEAD & SIGN UP TO CX CONNECT NEWSLETTER!

CLICK HERE TO SUBSCRIBE!

HEAR WHAT OTHERS HAD TO SAY!

 * "This was a thoroughly excellent event in every way. It offered a really
   inspiring set of product and technology demonstrations, mixed with great
   seminars. The event was also expertly run - great lay out, the right balance
   of exhibitors to visitors and seminars. Staff were helpful, processes
   efficient and the mood friendly. Would recommend unreservedly to anyone in
   the CX, tech or CCaaS space."
   Market & Innovation Lead
   TelXL Limited
 * "Great opportunity to learn about the art of the possible with new
   technologies and hear about how other organisations are tackling changes in
   customer expectations. Would recommend!"
   Head of Customer Service
   Education and Skills Funding Agency
 * "I can recommend attending at CC Expo. Great networking opportunities, great
   chance to keep up with the trends and to learn what vendors have to offer.
   Apart from that, great location and surrounding. Apart from serious talks, a
   lot of fun activities and gadgets. I'd be happy to come back!"
   Senior CX Specialist
   LOT Polish Airlines
 * "This was a well run and organised Expo, which struck a good balance between
   informative seminars and access to suppliers. Supplier representatives were
   on the whole very knowledgeable, and I've come away from the Expo much better
   informed than I arrived."
   Senior Engineer
   University of Oxford
 * "A great way to learn about the latest trends in technology available to
   deliver an excellent customer experience. Excellent seminars from industry
   experts sharing real-life scenarios and experiences to bring it all to life."
   Head of continual improvement and quality assurance
   Daisy Communications Ltd
 * "Having not attended the expo before I decided to really throw myself in to
   every aspect of the two days. The talks were informative and provoking, the
   exhibitors were keen to talk about not just their product but the wider
   industry too. A great event all round!"
   Head of Marketing
   EC Outsourcing
 * "This was the first time I attended the show and I was very impressed with
   the quality of vendors available and the variety of seminar topics. I
   gathered valuable knowledge and insight and made some excellent networking
   contacts too. I will definitely be returning to the next one."
   Head of Infrastructure
   Acas
 * "A fantastic event that was ram-packed with useful seminars & thought
   provoking speeches. There was lots of opportunity to network with industry
   specialists & the whole atmosphere was extremely welcoming. Great job!"
   Business Development Manager
   Omningage
 * "The Call & Contact Centre Expo is a great event that allows us all to share
   best practice, learn new technologies and focus the end of the day on the
   following - streamlining and doing our organisations purpose to the best of
   our abilities."
   Channel Sales Manager
   Orbit Energy
 * "I had a really great time at the Contact Centre Expo. Being able to see some
   of the people we have been conversing with digitally throughout the pandemic
   was a joy. I managed to see some amazing innovation and learnt a lot from the
   panels. A brilliant day and will definitely be attending again."
   Business Improvement and Systems Lead
   Mountain Warehouse
 * "An excellent event to discover new ideas & technologies as well as meeting
   up with current suppliers and fantastic networking opportunities."
   Head of Customer Service
   SPY ALARMS GROUP LTD
 * "As a first-timer and just after a pandemic, this was a great experience and
   very well-managed. It was an awesome opportunity to really get a feel of what
   is going on in the industry right now and I came away with a headful of ideas
   and a handful of contacts to add to my network. A very useful experience!"
   Product Manager
   Awaken Intelligence
 * "We were looking to discuss our recruitment assessment tool with people in
   the Call Centre for their reaction. It reinforced our opinion that there is a
   real need for it which is invaluable in our strategic planning."
   Business Development Manager
   Simucall Ltd

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ABOUT

ROAR B2B is a visionary events company that puts people at the centre of today’s
most topical, growing and engaged industry sectors. With offices in London and
Bristol, we’re dedicated to delivering sustainable sector-leading events which
bring people together to build content, customer-centric community and
conversation.

CONTACT

For more information please don't hesitate to get in touch.

Telephone: (+44) 0208 126 4604

Marketing:
marketing@callandcontactcentreexpo.co.uk

Sales:  enquiries@callandcontactcentreexpo.co.uk

ORGANISED BY

ROAR ME Ltd, company registered in the United Kingdom, with registered number
09642504. A ROAR B2B Limited Company.

ROAR B2B Limited, First Floor, 115 Southwark Bridge Road, London, SE1 0AX

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