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 * Mission
 * Benefits
   Show submenu for Benefits
    * Boost customer loyalty
    * Maximize profits
    * Promote circular shopping

 * Platform
   Show submenu for Platform
    * Return & Exchange
      Digital and automated returns, exchanges and claims
    * Repair
      Sustainable repairs and warranty claims
    * Reuse
      Sustainable reuse
    * Recourse
      Efficient supplier claims management

 * Cases
   Show submenu for Cases
    * Frank Dandy
    * Cervera
    * Salling Group
    * Fyndiq
    * Ideal of Sweden

 * Partners
 * Resources
   Show submenu for Resources
    * Blog
    * Press
    * State of Repairs 2024
    * State of Returns and Circular Shopping 2024
    * Free ROI assessment
    * Pricing

 * Book a demo
 * Log in

EN
 * EN
 * SV

 * Book a demo


TRANSFORMING RETURNS INTO REVENUE

Empower e-commerce brands and retailers to drive sustainable growth through
circular commerce.
 * Boost customer loyalty
 * Maximize profits
 * Promote circular shopping




ALREADY TRUSTED BY INDUSTRY-LEADING E-COMMERCE BRANDS AND RETAILERS

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 * Read cases


WE TAKE CARE OF THE CUSTOMER JOURNEY AFTER A PURCHASE 

Experience a unified solution tailored for e-commerce brands and retailers,
offering total control and transparency throughout the post-purchase journey.
Achieve swift ROI with every return while prioritizing efficiency and
sustainability at every stage.

 * Digital and automated returns, exchanges and claims
 * Sustainable repairs and warranty claims
 * Sustainable reuse
 * Efficient supplier claims management



WE KNOW THAT ONE-SIZE-FITS-ALL ISN’T TRUE!

That’s why we provide tailored solutions for brands of all sizes.


ANY MARKET

We make it easy to scale with a global network of partners.


ANY PLATFORM

Efficient workflow management with seamless partner integrations.


ANY CARRIER

Connect your carriers to Reclaimit and provide flexible returns with our TA
platform.


ANY CHANNEL

Sustainable returns, just as easy online, in-store, and on various marketplaces.

 * Our partners


TURN UNHAPPY CUSTOMERS INTO LOYAL FANS

Increase customer loyalty with a branded digital return portal on your website
where customers can easily register returns, exchanges, and claims or be offered
vouchers for their next purchase. With real-time updates throughout the entire
return process, faster refunds, and digital QR codes, you make the post-purchase
journey as smooth as the purchase journey.
 * Boost customer loyalty




BOOST PROFITS WITH SEAMLESS AUTOMATION

Save time and money by eliminating 90% of previous manual customer support tasks
with cost-saving automation. With a user-friendly tool, you can customize the
entire post-purchase process to your needs using rule-based workflows.
 * Maximize profits




PROMOTE SUSTAINABLE CIRCULAR COMMERCE 

Encourage customers to engage in circular shopping to promote sustainability and
a circular economy. Instead of discarding products, extend their life cycle
through repairs and reuse, minimizing your carbon footprint.
 * Promote circular shopping


The cooperation with Reclaimit to implement a digital solution for post-purchase
processes has worked very well. As we build long-term relationships with
partners that we believe in, the choice of Reclaimit has been confirmed many
times. Reclaimit contributes with excellent knowledge and has, throughout the
project, contributed to a successful go-live. We look forward to continued
collaboration to further develop our processes and influence the development of
an already good service.
Torbjörn Ungvall
CIO/CTO
Reclaimit has exceeded our expectations from the very first moment. The
onboarding process was straightforward and well structured and created an
immediate sense of trust. The solution-oriented approach that permeated every
step of the process made us feel well taken care of from day one.
Sara Sidenbladh
CEO and Owner
Our customer service is thrilled to have new tools that enable us to assist our
customers faster and more efficiently. Gone are the days of long response times
and intermediaries. We can now handle cases more efficiently, allowing our
customer service team to focus on delivering a truly world-class service.
Alexandra Persson
E-Commerce & Customer Service Manager
The move to Reclaimit has allowed us at Fyndiq to reduce our customer service
expenses while simultaneously increasing both customer satisfaction and the
satisfaction of our sellers. This became possible because we could shift many
interactions from our customer service staff to the sellers on our platform.
Christopher Rehn
Head of Customer Relations
Our internal KPIs have improved regarding the time to process a return in the
warehouse and the overall workload for our customer service. A significant
portion of all returns is handled automatically by the customer, after a return
expert approves the returned product. This means less stress and significantly
less manual workaround returns. This has allowed us to focus more on development
to make our processes smoother.
Louise Kvist
CEO Assistant and Head of Customer Service
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LATEST NEWS

 * Blog
 * Press

 * All resources

Blog
2024-09-05

Turn unhappy customers into loyal fans - 5 key tips! 

Blog
2024-05-15

5 strategies for winning Gen Z customers with circular shopping

 

Blog
2024-05-06

7 out of 10 have returned a product - 5 tips for sustainable returns

Press
2024-09-10

Nine out of ten young people want to repair instead of replacing with new 

Press
2023-10-25

Funding success for Reclaimit: 30 million SEK to fuel Nordic expansion in
circular shopping

Press
2024-03-07
Three out of four have abandoned a retailer after dissatisfaction with the
return process

A unique all-in-one post-purchase customer experience platform.

 * Book a demo

COMPANY

 * About us
 * Sustainability
 * Partners
 * Price
 * Career
 * Privacy Policy

PLATFORM

 * Return
 * Repair
 * Reuse
 * Recourse
 * How it works

RESOURCES

 * Blog
 * News
 * Free ROI assessment
 * Press

 * 
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   Contact us
 * 
   Servicegatan 1, Piteå
 * 
   Lilla Bantorget 11, Stockholm