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Freshdesk

Freshdesk products
Support DeskA comprehensive helpdesk for exceptional customer service
Contact CenterAn intuitive, all-in-one contact center solution for customer
service
Omnichannel SuiteDelight your customers with effortless omnichannel service
Customer SuccessProtect revenue, increase lifetime value, and strengthen
relationships

FeaturesIntegrationsWhat's New


FRESHDESK

Scale support experiences without scaling costs

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TRUSTED BY 60,000+ BUSINESSES



INTUITIVE AND CONTEXTUAL SUPPORT

Empower your support teams to deliver timely and consistent support at any scale

FRESHDESK


HANDLE ANY AND EVERY CUSTOMER ISSUE WITH EASE

Freshdesk helps you get everything you need to quickly resolve small issues, or
effectively manage complex resolutions that span different teams and time.
Whether it's managing tickets, automating workflows, or engaging with customers
in real-time, Freshdesk provides the tools and flexibility to meet the evolving
demands of modern customer service.

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FRESHCHAT


SCALING SUPPORT WITH BOTS AND MESSAGING CHANNELS?

Freshchat lets you service customers on modern messaging channels like WhatsApp,
SMS, social, and more. And easily deploy AI-driven bots across those same
channels for effortless self-service.

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CONTACT CENTER


CONVERSATIONS MADE EASY WITH BUILT-IN TELEPHONY

Make it easy for your agents to provide exceptional service on voice with an
intuitive, all-in-one contact center solution.

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CUSTOMER SUCCESS


ACCELERATE CUSTOMER GROWTH AND RETENTION

Provide full visibility into customer health metrics with proactive workflows
for onboarding, renewals, and more.

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WHY CUSTOMERS LOVE FRESHDESK

I’m responsible for our chat platform and channel service strategy. The reason
why we moved to Freshworks was for the APIs so that we can be our own chat
client. I really enjoyed the collaboration.

Eric BompasProduct Manager, Klarna
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When a customer calls or emails or reaches out over social or Messenger, we can
actually see what they've done and our people can refer to it. The customer
feels as if we know them.

Mirjam Van Den BergChief Customer Care Officer, Travix
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Freshdesk has scaled with us. What I love most is that I don't need an
administrator to maintain it. Ticket automation, screen-share through the chat,
customized portals for different segments of our users—all those things are
really helping us bring response times down.

Kris SundbergVP of Customer Success, Restaurant365
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