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home > healthcare for business > privacy policy


FOR BUSINESS PRIVACY POLICY

Benenden Health provides healthcare and wellbeing services to other businesses
as well as directly to individuals. This Privacy Notice applies only to
individuals we contact in the course of marketing our products and services to
other businesses. 

This privacy notice tells you what to expect when Benenden Health collects,
uses, retains and discloses your personal information. Personal information is
information that (on its own or together with other information) identifies you
and is about you. This notice was last updated in November 2022.


WHO WE ARE 

‘Benenden Health’ and ‘Benenden’ are trading names of The Benenden Healthcare
Society Ltd.

When we refer to Benenden Health or to Benenden (or to ‘we’, ‘us’, or ‘our’), we
mean The Benenden Healthcare Society Ltd which is registered at Holgate Park
Drive, York, YO26 4GG.


OUR COMMITMENT TO YOUR PRIVACY

Benenden Health recognises the importance of protecting personal and
confidential information in all that we do. We take care to meet our legal
duties, and we put in place all reasonable technical, security and procedural
controls required to protect your personal information for the whole of its
life, in whatever format we hold that information in.


HOW THE LAW PROTECTS YOU

Your privacy is protected by law, which says that we can use your personal
information only if we have a proper reason to do so. This includes sharing it
outside of Benenden Health. The reasons why we may process your personal
information are:

 * To fulfil a contract we have with you;
 * When it is our legal duty;
 * When it is in our legitimate interest; or
 * When you consent to it.

A legitimate interest is when we have a business or commercial reason to use
your information, but this must not unfairly go against your rights or freedoms.
If we rely on our legitimate interest, we will tell you what that is.

Below is a list of the ways that we may use your personal information, and which
of the reasons we rely on to do so. This is also where we tell you what our
legitimate interests are.

WHAT WE USE YOUR PERSONAL INFORMATION FOR OUR REASON(S) FOR PROCESSING OUR
LEGITIMATE INTERESTS (WHERE APPLICABLE)
 * To develop and carry out marketing activities
 * To conduct analysis and research activities to improve and develop our
   products and services
 * To analyse the reaction to our advertising activity (including website
   activity)

 * Our legitimate interests
 * Your consent

 * Understanding which of our products and services may interest you and telling
   you about them
 * Defining audiences to market our products to
 * Recording your consent when we need it to contact you

 * To detect, investigate, report and seek to prevent financial crime
 * To manage risk for us and our members or customers
 * To comply with regulations that apply to us
 * To run our business in an efficient and proper way. This includes managing
   our financial position, business capability, planning, communications,
   corporate governance and audit

 * Our legal duty
 * Our legitimate interests

 * Developing and improving how we deal with financial crime
 * Complying with regulations that apply to us
 * Being efficient about how we fulfil our legal and contractual duties

 


WHAT TYPES OF PERSONAL INFORMATION DO WE HANDLE?

We process personal information to enable us to run Benenden Health, to support
the provision of services to members and customers, to maintain our own accounts
and to promote our services.

The types of personal information we use include:

 * Personal details (such as names, addresses, telephone numbers, dates of
   birth);
 * Details of how you use our website, and where you have accessed it from;
 * Details of when you contact us and when we contact you (including voice
   recordings of telephone calls and copies of written communications such as
   emails or letters);
 * Contact details (such as names, roles, telephone numbers and email addresses)
   of business contacts.


WHERE WE COLLECT PERSONAL INFORMATION FROM

We may collect your personal information from the following sources:

Personal information you give to us:

 * When you contact us (for example by phone, email or letter);

Personal information gathered from our website www.benenden.co.uk:

 * When you use or access our website (please see www.benenden.co.uk/cookies for
   further information)

Personal information from third parties that we work with:

 * Details obtained from social media;
 * Details obtained from cookies on third party websites (please see
   www.benenden.co.uk/cookies for further information)
 * Supply of licensed business data from providers of B2B marketing campaign and
   lead generation data.
 * We use providers of business contact details to obtain the details of
   individuals who may be interested in providing our products or services to
   their employees.
 * Details obtained from events such as trade fairs, or from enquiries made
   directly to us through our website.


WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We may share your personal information between Benenden Healthcare Society Ltd,
Benenden Charitable Trust, and Benenden Wellbeing Ltd for these reasons:

 * Developing, testing, researching and improving products and services;
 * Marketing products and services we believe may be appropriate to you;
 * Legal and regulatory compliance;
 * Preventing or detecting financial crime;
 * Complaints handling; or
 * Improving customer service.

In the usual course of our business, we may use other third party organisations
known as ‘data processors’ under data protection law to support the essential
delivery of our services. These organisations process your personal information
on our behalf. 

These types of organisations are:

 * Mailing, email, SMS messaging, and/or print fulfilment organisations (to
   enable us to communicate with you efficiently);
 * Providers of business services such as auditors, consultants, solicitors
   and/or insurers (to enable us to run Benenden efficiently);
 * Providers of records management services such as secure disposal suppliers,
   and IT storage providers (to enable us to secure data efficiently);
 * Providers of IT systems or services (to enable us to run Benenden
   efficiently);
 * Market researchers (to help us to improve the services we offer);
 * Providers of information management services (to help us learn about our
   customers);
 * Companies you ask us to share your personal information with (upon request).

When we share your information with our approved third party providers, our
contractual relationship with them prevents them from using your information for
any other purpose outside of our instructions to them. They may use their own
third party data processors, but are always required to meet the same legal
requirements as Benenden does.

Benenden Health will never sell your information, or share it with external
companies for their own marketing purposes.


SENDING PERSONAL INFORMATION OUTSIDE OF THE EEA

Data protection law holds all countries in the European Economic Area (‘EEA’) to
the same high standards. If we transfer information outside of the EEA, we will
make sure that it is protected to these standards.

We will only send your personal information to countries outside of the EEA to:

 * Follow your instructions
 * Comply with a legal duty, or
 * Work with other third-party organisations (as detailed above) who we use to
   help provide our services to you

We will always use one or more of these safeguards:

 * Transfer it to a non-EEA country with privacy laws that give the same
   protection as the EEA
 * Make use of Model Clause Contracts or binging corporate rules, where
   suitable, to facilitate the transfer of personal and special category data
   between ourselves and an international organisation.


HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We may keep your business contact information for up to 7 years, to enable us to
respond to questions or complaints and to maintain records according to legal
requirements and documented business need.


YOUR RIGHTS

In order to exercise your rights under data protection law, we will need to
verify your identity for your security. 

You can contact us by emailing data.protection@benenden.co.uk, writing to Data
Protection Officer, The Benenden Healthcare Society, Holgate Park Drive, York,
YO26 4GG or telephoning Member Services on 0800 414 8100.

Your right of access - You can request a copy of your personal information.  

Letting us know if your personal information needs updating - You have the right
to ask us to rectify any information we hold on you that you think is wrong, out
of date or incomplete. 

If you want us to erase your personal information - You have the right to
request that we erase your personal information in certain circumstances. 

If you want us to restrict processing – You have the right to restrict the
processing of your information in certain circumstances. 

If you object to processing – You have the right to object to the processing of
your personal information in certain circumstances.

Obtaining your personal information in a portable format - You have the right to
get copies of your personal information transferred to another organisation or
to you in certain circumstances. 


YOUR RIGHT TO COMPLAIN

If you are not satisfied with our response or believe that we are not processing
your personal information in accordance with the law, you can complain to the
Information Commissioner’s Office (ICO) by emailing casework@ico.org.uk or
telephoning 0303 123 1113. Additional contact methods are detailed on their
website: https://ico.org.uk/global/contact-us. 


CHANGES TO THIS PRIVACY NOTICE

We regularly review our privacy notice. We will publish any updates on the
Benenden website and inform members and customers of any changes within our
regular communications. You can request a copy of our privacy notice by us using
the details above.


HOW TO CONTACT OUR DATA PROTECTION OFFICER

If you have any questions about this privacy notice or our processing of
information, if you wish to raise a complaint on how we have handled your
personal information, or if you wish to exercise any of the rights set out in
this privacy notice, please contact our Data Protection Officer by emailing
data.protection@benenden.co.uk or writing to: Data Protection Officer, The
Benenden Healthcare Society, Holgate Park Drive, York, YO26 4GG.
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