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Memorial Hermann has access to Wellthy Community! Explore Community.

FOR MEMORIAL HERMANN EMPLOYEES


A DEDICATED CARE PROFESSIONAL TO SUPPORT YOU AND THOSE YOU LOVE

Wellthy provides personalized support to help you tackle the logistical and
administrative tasks of caring for the ones you love, including yourself.

GET STARTED WATCH OUR VIDEO




HOW IT WORKS


Wellthy is transforming family care through personalized care support that you
can control from an online dashboard.
1

Sign up

You can choose to use your personal or work email when signing up. However,
you’ll need your employee ID to verify your eligibility.
2

Get matched

We’ll match you to a dedicated care professional, based on your needs.
3

Stay connected online

Our Care Dashboard keeps you organized with all your info in one place.



NOVEMBER IS NATIONAL FAMILY CAREGIVERS MONTH

Whether you’re caring for someone, are cared for, or simply want to help raise
awareness as a caregiver ally — join us in uplifting caregiver voices this
month. We’ve prepared a toolkit with resources and tools to help you get
started. Check it out and learn more below. 


JOIN THE CONVERSATION


WE KNOW THE INS AND OUTS OF THE SYSTEM, SO YOU DON'T HAVE TO.

Caring for each other is one of the most important and fundamental things we do
as humans. So why has it gotten so complicated? Whether it’s care for you, your
spouse, your children, your parents, or a member of your chosen family, Wellthy
is here to help.  

Health Conditions

Special Needs

Aging

Mental Health

Veterans Support

Financial Hardship

Childcare Support

ALL SERVICES

CARE STORY


BEATING THE ODDS

Lisa was taking great care of her father, Joe, and made sure he got to dialysis
three times a week. But after a while, it got hard to balance managing her dad's
health with her busy work schedule. With the help of a care professional, Lisa
and her parents were able to get the compassionate, expert financial advice they
needed, and all in Cantonese, her parents' native language. As a team, they
evaluated insurance options through Medi-Cal and Health SF, and applied for
low-income housing. The waitlist was 4-5 years for an apartment, but with
Wellthy's help, Lisa's parents won the housing lottery and were in their new
home by the year's end.

MORE STORIES


TOP 5 BENEFITS OF PERSONALIZED CARE SUPPORT


1

A skilled care professional dedicated to you

Your care professional knows your story beginning to end. They’ll guide your
whole family through a care plan, advocate for your loved one and moderate those
tricky conversations.
2

Guidance from experts who know the care industry

Wellthy Care Coordinators know their way around the system — from healthcare to
insurance and beyond.
3

Family meetings, simplified

Keep siblings, friends, even neighbors in the loop and on board with care with
streamlined communication — one email thread, one moderator, one voice of
reason.
4

Fast help with urgent tasks, or support for the long run

Speak with a care professional right away to get help with an urgent task, or
set up your dashboard for continued ongoing support.
5

Everything you need, all in one place

Your Care Dashboard keeps everything safe and accessible. Keep all your
contacts, organize tasks, and store important documents.


LESS LABOR, MORE LOVE



For you or someone you love

Whether it’s a tough diagnosis, ongoing condition, depression, or addiction, we
can help you or anyone you love find the care support needed.

For your children

We can help find specialists for kids with special needs, navigate the complex
world of coverage and benefits, and help your family make the best decisions for
your child’s care and education.

For your parents

We can help with coordinating daily tasks like filling prescriptions to the
bigger ones like moving to a facility and end-of-life preparations.


CARE DASHBOARD



Wellthy’s modern platform and app keeps appointments, contacts, tasks,
conversations, and documents in one place for you and your family.

Care Plan
Start a Care Project to get assigned a dedicated Care Coordinator, and they will
help formulate a plan.
Messaging
Communicate directly with your dedicated care professional anytime you need
them.
Shared Calendar & Documents
Share appointments and schedules with an unlimited number of your family members
and friends.
Medications & Contacts
Manage all of your medications, doctors, and contacts in one place.


TESTIMONIAL


SOLVING TIME-SENSITIVE ISSUES AMID A SON’S UNIQUE DIAGNOSIS




YOU HAVE ACCESS TO WELLTHY COMMUNITY

Wellthy Community is a private, peer-to-peer social platform for family
caregivers to find support, share experiences and spread knowledge across a
range of care topics. Start exploring Wellthy Community now!

EXPLORE COMMUNITY



FAQS




 * DO I NEED ANY OTHER INFORMATION TO SIGN-UP?
   
   
   
   You can choose to use your personal or work email when signing up. However,
   you’ll need your employee ID to verify your eligibility. 
   
   You'll also answer a few questions about who you're caring for: their name,
   location, conditions, and the top priorities. The more specific you are, the
   more accurate our Care Coordinator matching algorithm will be! There is a
   green bar at the top that tracks your progress. Please be sure not to leave
   the flow until you're all set up, or you may need to wait longer to get a
   matched Coordinator and we can begin assisting you.


 * HOW DOES WELLTHY WORK?
   
   
   
   With Wellthy, families get assigned a dedicated Care Coordinator (think:
   personal healthcare project manager) who:
   
    * Schedules appointments
      
    * Refills prescriptions
    * Handles prior authorizations
    * Sources and vets in-home aides or nannies/babysitters
    * Handles a move into a care facility
    * Contests insurance bills
    * And much more
      
   
   Especially for families managing complex care, they will save time, money,
   and stress by getting Wellthy's expert Care Coordinator to help.


 * WHAT ARE SOME USE CASES FOR THE SERVICE?
   
   
   Here are some examples of families we're helping:
    * Evaluating and recommending babysitting resources or nanny agencies
    * Locating support groups for spouse with a cancer diagnosis
    * Tracking down in-home or on-site childcare and learning solutions
    * Vetting in-network specialists for a child with autism
    * Evaluating in-patient facilities for a sibling with mental health concerns
    * Identifying resources to keep kids engaged, challenged, social and
      physically active
    * Navigating virtual learning options for children
    * Hiring in-home care for in-laws with multiple conditions including MS,
      Alzheimer's, heart disease
    * Setting up specialist appointments after a new diagnosis


 * IS THERE A CAP ON TIME A CARE COORDINATOR WILL SPEND HELPING A FAMILY?
   
   
   There is no maximum on the time we'll spend to ensure a family is supported!
   
   
    


 * IS INFORMATION CONFIDENTIAL?
   
   
   
   We take privacy very seriously. With consent, a Care Coordinator may share
   information with doctors, family, caregivers, or other providers in order to
   arrange care. Care Coordinators only share family information if it's in
   their best interest.


 * ARE THERE OUT-OF-POCKET COSTS?
   
   
   
   Wellthy's fees are fully covered by your employer. Sometimes there are
   additional fees when we set up services and professionals (i.e.
   transportation, an in-home aide) that are not covered by insurance. We will
   always provide transparent information and options when there are
   out-of-pocket fees involved.


 * WHY WELLTHY?
   
   
   
   We believe that there is a silent, massive caregiving crisis impacting
   families, companies, and our country. This is caused by a confluence of
   factors—we have a large aging population, these people will live longer with
   more chronic conditions than ever before, families live apart from one
   another, and our healthcare and eldercare systems are the most complex,
   opaque, and expensive in history. The result for families is that managing
   complex care ends up being enormously stressful and overwhelming. We want to
   make it easier!


 * WHAT FAMILY MEMBERS ARE COVERED?
   
   
   
   You can use Wellthy to help with parents, in-laws, children, spouses, and
   siblings. We will dive in and help out regardless of the relationship as long
   as it is a close enough relationship that care needs are impacting you.


 * WHAT ARE MY RESPONSIBILITIES?
   
   
   
   We ask that you’re responsive and respectful of our Care Coordinators and
   their time. We want to do the best we can to support your family, but
   sometimes this requires us to gather additional information and guidance from
   you. The more helpful you can be to us, the more help we can provide!


 * HOW CAN I MAKE SURE MY ACCOUNT IS SECURE?
   
   
   
   Add an extra layer of security to your account by turning on 2-Step
   verification in Account Settings. With this enabled, you'll sign into Wellthy
   using something you know (your password) and something you have (a code from
   the authenticator app on your phone).


 * WHAT CONDITIONS CAN WELLTHY HELP WITH?
   
   
   
   Any and all! We let doctors and specialists focus on treating conditions. We
   help with everything else, including assisting with the administration and
   logistics (resources, service providers, billing, appointments). We work
   closely with you, so we can be there every step of the way.


 * WHAT WILL A WELLTHY CARE COORDINATOR DO FOR A FAMILY?
   
   
   Wellthy's Care Coordinators are skilled and trained to help families navigate
   and manage all aspects of care. Just like enlisting a financial planner to
   help with your investments or a wedding planner to manage your special day,
   families should seek expert assistance to help guide them through major care
   decisions and events. Care Coordinators will put together a game plan and
   then get things done.


 * WHERE IS WELLTHY AVAILABLE?
   
   
   
   Wellthy is available in the United States, including U.S. territories. Both
   you and your loved ones must reside in these locations to have access to the
   service and platform.


 * WHAT IS THE BACKGROUND OF A WELLTHY CARE COORDINATOR?
   
   
   
   Wellthy's Care Coordinators are mostly social workers by background, and in
   many cases, have been or are caregivers themselves. They have previously
   worked at hospitals, insurance companies, and in other clinical settings.
   Most importantly, they are passionate about working with families to ease
   their care burdens. We carefully screen and vet all candidates before
   certifying someone as a Care Coordinator.


RESOURCES & EVENTS




SUPPORTING YOUR OR A LOVED ONE'S MENTAL HEALTH

On Demand · 45 minutes

Not only has the COVID-19 pandemic brought on a physical health crisis, but a
mental health crisis as well. Individuals around the globe are trying to find a
new sense of normalcy and balance work with personal life, all while keeping
themselves and their families safe — a huge mental toll.

Join this webinar to hear from Wellthy Care Coordinators about tips for
supporting your, or your loved one’s, mental health.


A FAMILY'S GUIDE TO AUTISM CAREGIVING

On Demand · 45 minutes

In honor of Autism Acceptance Month in the US, we want to shed light on the
challenges posed on Autistic individuals and their families, break down stigmas
that are associated with the condition, and share resources and tactical advice
for family members who care for a loved one with Autism.

In this webinar, we’ll share some tips to keep in mind when receiving an Autism
Spectrum Disorder diagnosis and discuss care systems and services that are
available to support those with ASD, as well as their families.


MEDICARE VS. MEDICAID: UNDERSTANDING THE DIFFERENCES

On Demand · 45 minutes

Navigating health insurance options in the US can be confusing, especially for
Medicare and Medicaid. By understanding the differences between the two
government-run programs, you can ensure that you’re weighing options
appropriately and choose the best health plan for yourself or a loved one.

Join the webinar where Wellthy care experts will discuss what to consider when
enrolling in the plans, how costs and services vary, and how Wellthy can help.


BEYOND A WILL: WHAT TO KNOW ABOUT ESTATE PLANNING

On Demand · 45 minutes

Though it can feel daunting, estate planning saves families from an overwhelming
amount of legal questions, decisions, and complications in the wake of a loved
one’s passing. Like any preparation related to caregiving, it’s never too early
to start estate planning.

Join our webinar where Wellthy care experts will discuss what to consider when
starting out with estate planning activities, legal terms and concepts to be
familiar with when doing so, and how Wellthy can support in the process.


WHEN ROLES ARE REVERSED: CARING FOR AN AGING PARENT

On Demand · 45 minutes

Being faced with the realization that it’s time to provide care for a parent can
be a difficult adjustment. Whether it’s a gradual process from noticing slight
changes in abilities or behavior, or the result of a sudden event, aging affects
families in different ways. That being said, the importance of preparation
remains true for every family.

Join our webinar where Wellthy care experts will discuss tips for families on
how to prepare and adjust to caring for an aging parent, and how Wellthy can
help.


HELP AT HOME: FINDING IN-HOME CARE THAT FITS YOUR FAMILY’S NEEDS

On Demand · 45 minutes

Whether you have an aging parent or another family member who lives on their own
and needs special assistance, finding in-home care so your loved one can remain
in a familiar setting is often preferred to moving them into a living facility.

But many questions come into play when hiring an aide to come into a loved one’s
home. Wellthy’s team of care experts can help you vet in-home aides, explore
payment options, and guide your family in making the right choice.


NATIONAL FAMILY CAREGIVERS MONTH 2021 EVENT SERIES

On Demand · 45 minutes

In honor of National Family Caregivers Month in November, Wellthy hosted a
series of virtual events to raise awareness for, give thanks to, and support
family members who dedicate their time to caring for loved ones.


TAKING A BREAK: A CAREGIVER’S GUIDE TO RESPITE CARE

On Demand · 45 minutes

Supporting the care of an ill or aging loved one can be extremely rewarding, but
it’s an around the clock job that takes a mental, emotional, and physical toll
over time. This is why it’s crucial for family caregivers to take advantage of
respite care services, or short-term aid, to relieve the mounting stress that
comes with caregiving.

During this webinar, we’ll review what kinds of services are offered in respite
care, how to recognize when you may be in need of some relief, as well as how
Wellthy’s care team can support you in creating a caregiver respite plan.


A PLACE CALLED HOME: EXPLORING HOUSING OPTIONS FOR OLDER ADULTS

On Demand · 45 minutes

It can seem like there are endless housing options for aging adults, so when it
comes to finding the right home for your loved one the decision can feel
daunting. The level of care, medical conditions, location, insurance coverage,
and cost all play an important role when weighing options. By assessing these
factors and having a basic understanding of the different types of homes that
are out there, you can ensure your loved one lands in the right place and lives
a fulfilling and healthy life as they get older.

During this webinar, we’ll review potential housing options for aging adults,
walk through what to consider when comparing them, and most importantly, share
tips on how to choose a living situation that’s right for your loved one.


WHAT’S NEW WITH MEDICARE

On Demand · 45 minutes

With healthcare costs rising each year, understanding the annual changes to
Medicare plans is no easy task. The government-run healthcare program is a great
solution for many age 65+ or with certain disabilities, but it’s important to
reevaluate coverage elections ahead of the open enrollment period to determine
the best and most cost-effective option for you or your loved one. Wellthy is
here to help you find the right resources around Medicare’s annual changes,
understand the nuances, and ultimately make the right decision for you or your
family.


SCAM ALERT: PROTECTING YOUR LOVED ONES FROM FINANCIAL ABUSE

On Demand · 60 minutes

Older individuals are increasingly becoming the target of financial scams and
elder fraud. Proactively learning about the most common elder fraud scams, and
taking steps to protect yourself and your loved ones from financial abuse will
serve as the first line of defense to prevent falling victim to it, or stop a
scam in progress. Initiating conversations with your loved ones about financial
scams can be a tricky conversation to navigate, but Wellthy is here to help.

During this webinar, we will review common elder fraud scams - from internet and
telephone fraud, sneaky billing practices, to even friends and family fraud.
Join us while we discuss tips and strategies that will protect your loved ones
and yourself, and what to do next if you do fall victim to a financial scam.


ALZHEIMER’S AND DEMENTIA CAREGIVING

On Demand · 45 minutes

When caring for a loved one with Alzheimer’s, dementia, or any other brain
disorder, family caregivers are faced with a unique set of challenges like
handling memory loss, confusion, and safety concerns. Navigating care options
and planning for the long-term can feel overwhelming, especially as these
conditions progress and change over time, but there are resources and support
systems that can help. Join our workshop to learn more about Alzheimer’s and
dementia care and how Wellthy can support your family.


BUILDING RESILIENCE WHILE CAREGIVING

On Demand · 45 minutes

Caring for your loved ones is an incredible act of love and commitment, and yet
it comes with a variety of hurdles and can lead to feelings of exhaustion,
compassion fatigue, and caregiver burnout.  Thinking of your own needs may be
difficult as a caregiver, but it’s important for your wellbeing and capacity to
care. In honor of Mental Health Awareness Month in May, this webinar will serve
to provide strategies and practices you can integrate into your daily life to
build resilience as a caregiver.


CARING FOR A LOVED ONE WITH AUTISM

On Demand · 45 minutes

Caring for someone with a special need may come with unique and intersectional
needs. The care system can feel like a maze, and navigating the countless
administrative and logistical tasks that go into supporting those with special
needs can stress and overwhelm the best of us. In honor of Autism Awareness
Month, we will be discussion the special needs landscape and available care
support systems and services to support a loved one with autism.


AGING IN PLACE

On Demand · 45 minutes

Many individuals wish to age within their own home instead of moving to a
facility that provides assisted living. There are varying considerations to
think through when aging gracefully in the home. From ensuring the home is safe
and accessible for tackling daily personal care and household chores, to
managing the financial responsibilities of maintaining a home. Join our workshop
to learn more about aging in place and how Wellthy can support.


PREPARING TO CARE

On Demand · 45 minutes

Caregiving journeys can often bring families together; however, this collective
experience can also lead to potential relationship strains. The demands of
caregiving may surface unresolved tensions or bring about new friction—which can
interfere with providing the greatest quality care for their loved one. So how
can families come together in caregiving? Tune into the session to find out.


CAREGIVING FROM AFAR

On Demand · 45 minutes

Caregiving always has its challenges, whether in-person or not. In this
unprecedented era of long-distance support, many caregivers are unsure how to
provide aid to loved ones. Join Wellthy’s care experts to learn strategies for
communicating best with your family, how you can be there for support even from
afar, and how Wellthy can help you along the way.


FAMILY DYNAMICS AND CAREGIVING

On Demand · 45 minutes

Caregiving journeys can often bring families together; however, this collective
experience can also lead to potential relationship strains. The demands of
caregiving may surface unresolved tensions or bring about new friction—which can
interfere with providing the greatest quality care for their loved one. So how
can families come together in caregiving? Tune into the session to find out.


CAREGIVING DURING THE HOLIDAYS

On Demand · 45 minutes

Between decorating the house, organizing gatherings, and finding the perfect
gifts, the holidays can be a lot to manage on top of caregiving demands. This
year may be even more challenging, as we’re incredibly mindful of the health and
safety of our loved ones. During this session, we cover a few strategies to
reset expectations for the holidays and discuss steps towards ensuring the
health and happiness of your loved ones.


CARING FOR A LOVED ONE STRUGGLING WITH SUBSTANCE ABUSE

On Demand · 45 minutes

Over the last decade, there has been a rise in mental health concerns
surrounding heightened anxiety and depression levels in people from all walks of
life. In an effort to cope with difficult and perhaps unfamiliar emotions, some
individuals may turn to alcohol and prescription/non prescription drugs for
relief, opening the doors to potential substance abuse. Considered to be a
chronic condition, addiction is never easy to navigate alone or as a family
caregiver. It’s important to be cognisant of this condition and the ways it can
be managed in a safe, productive manner.


IN-HOME SAFETY WORKSHOP

On Demand · 45 minutes

Keeping your loved ones safe is more important than ever, especially as many
families may decide to keep their aging loved one in their own home versus a
living facility. There are many benefits to aging in place like maintaining
independence and living in a familiar setting, but there are also safety
considerations families may need to address. With some careful planning and home
modifications, you can take action to ensure those you love are remaining safe
in the home.


OVERCOMING RESISTANCE: HOW TO HAVE TOUGH CONVERSATIONS WITH AGING LOVED ONES

On Demand · 45 minutes

Facing resistance when caring for an aging loved one can make caregiving
responsibilities all the more challenging. Join our workshop to learn more about
overcoming resistance during caregiving conversations and how we can support.


END-OF-LIFE CAREGIVING WORKSHOP

On Demand · 60 minutes

Caring for the ones you love is challenging at any stage, and most families find
the final phases to be particularly stressful. Join our workshop to learn about
end-of-life caregiving from a Wellthy Care Coordinator.


MEDICARE AND MEDICAID: IS YOUR LOVED ONE COVERED?

On Demand · 45 minutes

What’s the difference between Medicare and Medicaid? Who falls under Medicare
and who falls under Medicaid? If you’re not familiar, join us to learn the
differences between each program and how they can help save money on your
family’s healthcare costs.


WELLTHY WORKSHOP WITH ANNE BASTING, PHD

On Demand · 60 minutes

Anne Basting, PhD has pioneered a creative approach in how we interact with our
older loved ones, especially those living with Alzheimer’s or dementia. Join our
workshop to learn more about ’creative care’ and how to apply in caregiving
practices.


THE ROAD TO PARENTCARE

On Demand · 30 minutes

When it comes to caring for an older parent, many families don’t have a plan
until faced with a crisis. Listen in to learn how we can prepare your family for
parentcare, from that first conversation, to creating a proper plan.


> “BEFORE I LEARNED OF WELLTHY, I WAS ON THE VERGE OF CONSIDERING A LEAVE OF
> ABSENCE FROM WORK TO FOCUS ON THE ITEMS NEEDED FOR MY FAMILY. IN A VERY SHORT
> TIME, THAT ALL CHANGED.”

Deborah
on caring for her family


RELIEF IS NEAR



Start your Care Project and talk to us about how we can help.

GET STARTED

Guidance from experts who know the care industry.




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