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Submitted URL: https://info.ujet.cx/e/986641/asset-wfm-google-cloud-webinar/m6b3j/2084156715?h=o-AYFQ1wOdOyr3WzIC1g_0MiYntMr6Fdn5ZXk...
Effective URL: https://ujet.cx/resources/webinars/workforce-management-wbn-lp?utm_source=nurture&utm_medium=email&cls=MKTG&clp=...
Submission: On May 03 via manual from DK — Scanned from DK

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Text Content

UJET & Google Cloud Launch Intelligent Workforce Management to Power Future of
Employee and Customer Experience: Learn More!


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Reimagining CX with Google Cloud: Workforce Management (WFM)


REIMAGINING CX WITH GOOGLE CLOUD: WORKFORCE MANAGEMENT (WFM)

Join this exclusive upcoming webinar that is the third and final of a three-part
series: Reimagining CX with Google Cloud: Workforce Management  (WFM)

Learn about the recent announcements of Google Cloud Contact Center AI Platforms
native Workforce Management (WFM) tool and additional partnerships to offer
customer choice. In this webinar we will cover the value WFM brings, including:
anticipating customer demand, optimizing staffing, and managing a hybrid
workforce.

WHEN: Wednesday, May 3rd from 11:00 - 11:30am ET

SPEAKERS: 

Amit Kumar, CCAI Platform Product Manager, Google Cloud

Leslie Blanke, SVP, Strat Ops, UJET

MODERATOR: Sheila McGee-Smith, founder and principal analyst at McGee-Smith
Analytics


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