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FEDERAL ASSISTANCE FOR MAUI
This is a difficult time for our community, and we are here to help. President
Biden has approved a disaster declaration that authorizes federal relief for
individuals and businesses impacted by the Maui fires. Additional assistance
for the state and counties to help with response and recovery was also
authorized for both Maui and Hawai‘i Island.
Information on the programs available to those impacted on Maui and how to apply
is below. Please share these resources widely and encourage your friends and
family who may have been affected to apply. We will continue to update this
page as new information becomes available.
FEMA DISASTER ASSISTANCE
FEMA Disaster Recovery Centers
To apply for FEMA disaster assistance in person, visit the FEMA Disaster
Recovery Center:
* LĀHAINĀ: Lāhainā Civic Center Gymnasium
* 1840 Honoapiʻilani Highway, Lāhainā , HI 96761
* Hours: Monday - Friday 8:00am - 4:00pm, Saturday 8:00am - 2:00pm. Closed
Sundays.
Those applying for assistance can speak to FEMA specialists, get assistance
registering for disaster assistance, get in touch with voluntary organizations,
and have access to other federal and state resources.
Please have the following information available when you apply:
* A phone number and a reliable alternate in case FEMA needs to call you back;
* Address of the damaged property;
* Social Security number;
* Bank account information or direct deposit information;
* Insurance information (if you have insurance);
* Brief description of damages (if known);
* A mailing address (mail for Lāhainā residents is currently being held at the
Wailuku Post Office);
* Pen and paper to write down your registration number.
FEMA officials also advise that impacted individuals begin their insurance
claims ASAP.
Government disaster assistance only covers basic needs and usually will not
compensate you for your entire loss. If you have insurance, the government may
help pay for basic needs not covered under your insurance policy.
SMALL BUSINESSES
For a PDF copy of this guide, click here.
HELP AVAILABLE TO YOUR SMALL BUSINESS
If your small business has been affected by the wildfires, there are several
forms of assistance that may be available to you. These include disaster loans
from the Small Business Administration (SBA), contracting opportunities with the
recovery effort, unemployment benefits for your employees, and payments from
your insurance provider.
SBA PHYSICAL DISASTER LOANS
If your business or your home has suffered physical damage from the fires and is
located in Maui County. The deadline to apply for SBA physical damage loans has
been extended to January 25, 2024.
Small Business Administration (SBA) loans may be available to businesses to
repair or replace disaster-damaged property, inventory, and supplies or meet
their necessary financial obligations. Disaster loans help restore businesses to
pre-disaster conditions, and, in some cases, protect from future disasters.
They cannot be used to expand or upgrade businesses and cannot exceed the
verified uninsured disaster loss. Homeowners and renters may also be eligible
for SBA loans to repair or replace disaster-related damages to homes or personal
property.
If you sustained physical damage to your business of any size, you may be
eligible for up to $2 million in Business Physical Disaster Loans for the repair
or replacement of real estate, inventories, machinery, equipment and all other
physical losses.
If you are a homeowner or renter, FEMA may refer you to the SBA to apply for
low-interest loans to replace or repair disaster-damaged real estate and
personal property including automobiles.
SBA ECONOMIC INJURY LOANS (EIDL)
If your business has not experienced physical damage, but has suffered economic
losses as a result of the fires and is located in Maui, Hawai‘i, Honolulu,
Kaua‘i, or Kalawao Counties. The deadline to apply for EIDL is May 10, 2024.
Small businesses, small agricultural businesses, and nonprofits that have not
experienced physical damage but have sustained significant economic losses as a
result of the fires may be eligible for up to $2 million in Economic Injury
Disaster Loans to meet necessary financial obligations.
HOW TO APPLY FOR SBA LOANS
To apply for any SBA loan, you must first register with FEMA at
www.DisasterAssistance.gov. After registering with FEMA, businesses and
homeowners who would like to apply for SBA loans should visit
DisasterLoanAssistance.sba.gov. More information is available at
DisasterLoanAssistance.sba.gov. Questions should be directed to SBA’s Customer
Service Center via email at FOCWAssistance@sba.gov or phone at 800-659-2955,
Mondays through Sundays from 4 am to 4 pm.
You can also get in-person help applying for these loans at SBA's Business
Recovery Centers, located at:
* LĀHAINĀ: Maui Resorts Rentals, 30 Halawai Drive, Lāhainā, HI 96761
* KĪHEI: Maui Research Technology Center, 590 Lipoa Parkway, Building A, Suite
119 Conference Room, Kīhei, HI 96753
* O‘AHU: Hawai‘i Foreign - Trade Zone No. 9, 521 Ala Moana Blvd, Suite #201,
Pier 2, Honolulu, HI 96813
* KAPA‘A: Kaua‘i Federal Credit Union's new community space in Kapa‘a (former
Otsuka Furniture building), 1624 Kuhio Highway, Kapa‘a, HI 96746
You can also get in-person help applying for these loans at FEMA Disaster
Recovery Centers, located at:
* LĀHAINĀ: Lāhainā Civic Center, 1840 Honoapiilani Hwy, Lāhainā, Hawai‘i 96761
HOW YOUR SMALL BUSINESS CAN HELP WITH THE RECOVERY
Your small business may be able to contract with the government to assist in the
recovery efforts.
* FEMA posts contracting opportunities on www.sam.gov and
https://www.unisonglobal.com/product-suites/acquisition/marketplace/. If your
business is minority, women, or Native Hawaiian-owned, you may qualify for
special assistance intended to help small disadvantaged businesses win
federal contracts. Read more here.
* The State of Hawai‘i consolidates bidding opportunities for contracts with
the State and its municipalities on its HANDS website,
https://hands.ehawaii.gov/hands/opportunities. You can also register your
business so that state agencies can find
you: https://hands.ehawaii.gov/hands/smallbusiness.
* For counseling on accessing contracting government contracting opportunities,
contact the Hawai‘i Procurement Technical Assistance Center.
UNEMPLOYMENT BENEFITS
If your employees have lost their jobs or had their jobs interrupted due to the
fires, please direct them to huiclaims.hawaii.gov or have them call 808-984-8400
to apply for unemployment insurance benefits. You should also visit
huiclaims.hawaii.gov or call 808-984-8400 if you are self-employed and are
unable to work or have had your work interrupted because of the fires.
Additional unemployment benefits related to the disaster are provided by the
federal government for those individuals who do not qualify for the state’s
unemployment insurance program. For more information on the federal Disaster
Unemployment Assistance program, including benefit levels, click here.
CONTACT YOUR INSURANCE PROVIDER
Remember to contact your insurance carrier and start the claims process as soon
as possible if you have suffered property or inventory losses because of the
fires. You cannot receive the money you are owed by insurance until you begin
the claims process.
* Make a list of any inventory that has been damaged or destroyed. Make this
list as soon as possible, add as much detail and include as much as you
can—you may lower your insurance payout by leaving items off.
* Take photographs of damage to structures or inventory if able. This will help
you provide a comprehensive list to your insurance provider.
* Find out how much time you have to file a claim under your insurance policy.
If you do not have a copy of your policy, ask your carrier to send one to
you.
* If you believe your insurance carrier is refusing to pay you what you are
owed under your policy, contact the Hawaii Insurance Division and request to
speak to an investigator. You may be advised to pursue mediation or file a
formal complaint.
UNEMPLOYMENT BENEFITS
For a PDF copy of this guide, click here.
The Disaster Unemployment Assistance (DUA) program temporarily supplements
standard unemployment insurance (UI) for workers unemployed as a direct result
of a disaster. DUA is run directly by the State of Hawai‘i Department of Labor
and Industrial Relations (DLIR) using federal funds, and is meant to help
individuals who would not otherwise qualify for UI obtain financial support.
Workers who have lost their jobs or are unable to work due to the disaster
should file unemployment claims with DLIR as soon as possible to begin receiving
benefits.
ELIGIBILITY
Most workers will be covered by the state’s unemployment insurance program. For
workers who do not qualify for that program, DUA is generally available. This
includes any unemployed or self-employed individual who lived, worked, or were
scheduled to work in the disaster area, and due to the disaster, they:
* • No longer have a job or a place to work;
* Cannot reach the place of work;
* Cannot work due to damage to the place of work; or
* Cannot work because of an injury caused by the disaster.
An individual who becomes the head of their household and is looking for work
because the former head of household died as a result of the disaster may also
qualify for DUA benefits.
BENEFITS
Your weekly benefit amount is calculated by dividing the wages in the highest
quarter of your base period (the first 4 of the last 5 completed calendar
quarters) by 21, up to a maximum of $763 per week. The minimum benefit for
individuals eligible for DUA is $227 per week. There is no minimum benefit for
standard UI.
If you are partially unemployed, your weekly benefit amount is calculated the
same as the above by using the amount of reduced income you are currently
receiving.
Please ask DLIR if you have questions regarding your weekly benefit amount.
DURATION OF BENEFITS
For standard UI, individuals are initially eligible for 26 weeks of assistance
starting from the week you lost your job.
For DUA, individuals are only eligible for 26 weeks after the date of disaster
was declared by President Biden. So, DUA payments will be available until
February 11, 2024.
HOW CAN I FILE A CLAIM?
To apply for UI, please visit labor.hawaii.gov/ui or call at (833) 901-2272.
For individuals on Maui, call (808) 984-8400 or visit the Maui UI Office at 54
South High St., Rm 201 in Wailuku.
MORE INFORMATION
For more information, please visit https://labor.hawaii.gov/ui/.
HEALTH RESOURCES
ACCESSING HEALTHCARE
For a PDF copy of this guide, click here.
WHERE TO SEEK CARE IF YOUR CLINIC WAS DAMAGED DURING THE DISASTER
* Kaiser Permanente’s Lāhainā clinic: Kaiser members in need of a same-day or
urgent care appointment can contact the Maui Lani Medical Office or Wailuku
Medical Office at (833) 833-3333.
* Malama I Ke Ola Lāhainā satellite clinic: Patients can contact Malama I Ke
Ola’s main clinic in Wailuku for more information at (808) 871-7772 during
normal business hours. Business hours are 7:30 a.m. – 7:00 p.m. Monday
through Thursday, 9:00 a.m. – 5:00 p.m. on Friday, and 8:45 a.m. – 12:00 p.m.
on Saturday.
* Maui Medical Group’s Lāhainā Clinic: Patients can call (808) 249-8080 to
schedule or reschedule an appointment.
MOBILE MEDICAL CARE
Kaiser Permanente is now providing free medical services to members and
non-members the Royal Lāhainā Resort from 9 a.m. – 4 p.m., Monday through
Friday. Non-U.S. citizens are able to access this medical assistance. For the
most up-to-date information, visit Kaiser Permanente’s website here.
* Services: first aid, wound care, pediatric care, a dispensing pharmacy, and
vaccinations, including flu shots. Ob-Gyn services will be available every
Friday. Laboratory services are available until 3:30 p.m.
* Kā‘anapali Circulator Shuttle offers free transportation between the hotels
and the mobile health vehicles located at the Royal Lāhainā Resort.
* As of Saturday, September 23, services are no longer being provided at Napili
Park or the Hyatt Regency Lāhainā.
The Lahaina Comprehensive Health Center is providing general medical care,
prescription refills, and mental health services at Akoakoa Place. Appointments
are recommended. Medicare, Medicaid, and most major insurance plans are
accepted, with the exception of Kaiser, Humana, and TRICARE. Non-U.S. citizens
are able to access this medical assistance. For more information, please call
(808) 871-7772 for medical services and (808) 495-5113 for behavioral health
services. For the most up-to-date information, click here.
* Clinic hours of operation: Monday – Friday, 9 a.m. – 4p.m.
* Adult Medicine: Monday – Friday, 9 a.m. – 4 p.m.
* Pediatrics: Monday 9 a.m. – 4 p.m.
* Integrated Health: Tuesday 9 a.m. – 4 p.m.
* Dental Care: Wednesday 9 a.m. – 4 p.m.
* Behavioral Health Services: Monday – Sunday, 9 a.m. – 4 p.m.
* Walk-ins are welcome for behavioral health services. Insurance is accepted
but not required.
Minit Medical is providing urgent care at two locations: Lahaina Urgent Care and
Physical Therapy at 2580 Kekaa Drive, Suite 111 and Lahaina Gateway Center. To
make an appointment, please call (808) 667-6161.
* Hours of operation for Lahaina Urgent Care and Physical Therapy: Monday –
Saturday 8 a.m. – 6 p.m. Sunday 8 a.m. – 4 p.m.
DIALYSIS
If you have end-stage renal disease and need information for accessing
treatment, you can call the Kidney Care Emergency Response Network hotline at
(800) 232-3773.
PRESCRIPTIONS
Emergency Prescription Assistance Program (EPAP): If you are uninsured and your
prescriptions or medical equipment was lost and/or damaged in the wildfires, you
can request a free 30-day supply for certain prescription medications, vaccines,
and medical equipment at any EPAP-participating pharmacy until October 16,
2023.
To be eligible, you must: 1) live in Maui county; and 2) have no form of
prescription insurance. First, enroll by calling the EPAP hotline at (855)
793-7470. Next, you will have to provide the pharmacy with one of the following:
* A prescription from a licensed health care practitioner;
* A current prescription bottle;
* A prescription phoned in by a licensed health care provider; OR
* Proof of an existing prescription
You can find participating pharmacies across Maui County below. Please call
ahead to confirm participation.
* Longs Drug Store – 70 E Kaahumanu Ave, Kahului | (808) 877-0068
* Longs Drug Store – 275 W Kaahumanu Ave, Kahului | (808) 871-6268
* Longs Drug Store – 100 Hookele St, Kahului | (808) 873-0571
* Walmart – 101 Pakaula St, Kahului | (808) 871-7012
* Walgreens – 10 E Kamehameha Ave, Kahului | (808) 872-3301
* Costco – 540 Haleakala Hwy, Kahului | (808) 871-8755
* Maui Clinic Pharmacy – 53 S Puunene Ave, Kahului | (808) 877-6222
* Longs Drug Store – 1215 S Kihei Rd Ste B, Kihei | (808) 879-2033
* Safeway – 277 Piikea Ave, Kihei | (808) 891-9130
* Wailea Pharmacy – 34 Wailea Gateway Pl Ste 103, Wailea | (808) 879-0123
* Times Honokowai Pharmacy – 3350 Lower Honoapiilani Rd, Lahaina | (808)
661-8008
* Longs Drug Store – 55 Kiopaa Pl, Makawao | (808) 573-9300
* Makawao Town Pharmacy – 1120 Makawao Ave, Makawao | (808) 573-1055
* Longs Drug Store – 135 Kehalani Village Dr, Wailuku | (808) 242-5606
* Walgreens – 700 Waiale Rd, Wailuku | (808) 872-9742
* Safeway – 58 Maui Lani Pkwy, Wailuku | (808) 243-3527
* Wailuku Professional Pharmacy – 1900 Main St Ste 3, Wailuku | (808) 249-2113
HMSA and AlohaCare are allowing early refills of maintenance medications for
members on all islands. If you are an HMSA member, you must have refills
available on your prescription. You must call HMSA’s Customer Care line for
approval at one of the following phone numbers:
* Medicare Part D: (855) 479-3659
* HMSA QUEST Integration: (855) 479-3656
* HMSA members who get their health insurance from their employer or buy it on
their own: (855) 298-2491
If you are an AlohaCare member, you can ask your nearest pharmacy for an early
refill override, call (877) 973-0712, or email or text memberhelp@alohacare.org.
HIV AND HARM REDUCTION SERVICES
* HIV & PrEP emergency medication refills are available through Maui AIDS
Foundation. If you need your HIV or PrEP medications, please text or call
Bryan Chin 808-269-1643 to discuss emergency refills.
* Naloxone and overdose prevention supplies: Please call (808) 242-4900 or
visit 1935 Main Street, Wailuku for more information.
* Harm reduction supplies: Please contact Hawai‘i Health and Harm Reduction at
(808) 264-1982 on weekdays from 8 a.m. – 3 p.m. for more information.
* Opioid use treatment telehealth appointments: Please visit
https://www.hhhrc.org/buprenorphine or call (808) 521-2437 weekdays from 9
a.m. – 4 p.m.
For additional information, follow Hawai‘i Health & Harm Reduction on Instagram
or contact the Maui AIDS Foundation at (808) 242-4900 or
https://www.mauiaids.org/about-5-3.
ALCOHOLICS ANONYMOUS (AA)
Please call the Maui AA Central Office at (808) 244-9673 for the most up-to-date
information on AA meetings. Phone calls are answered 24/7.
AL-ANON FAMILY GROUPS HAWAI‘I
In-person and virtual Al-Anon/Alateen meetings are available across Maui. For
more information and to view the schedule, please call (808) 242-0296 or click
here.
NARCOTICS ANONYMOUS (NA)
All Lahaina-based NA meetings are currently closed. All other NA meetings on
Maui are unaffected and available. Please call the Maui Helpline at (808)
214-1239 for the current status of meetings.
MEDICARE BENEFICIARIES’ DURABLE MEDICAL EQUIPMENT
If you have Medicare and lost or realized damage to your durable medical
equipment, prosthetics, orthotics, or other medical supplies, you are entitled
to receive replacements. Contact 1-800-MEDICARE (1-800-633-4227) for assistance.
MEDICAL TRANSPORTATION
* AlohaCare is offering its members on Maui several free transportation
services. To arrange transportation services, call AlohaCare at (877)
973-0712, or email or text memberhelp@alohacare.org.
* Ground transportation and one-way airline/ferry fare is covered if you and
your household are displaced and want to relocate to a Neighbor Island,
where friends or family can assist you.
* Rides to/from pharmacies, shelters, and medical appointments, etc.
* Ride to/from the Family Assistance Center in Kahului for DNA testing.
* HMSA is arranging travel accommodations to Oahu for HMSA members who need
care they are unable to obtain on Maui due to disaster. You can call the HMSA
Customer Relations number on the back of your membership card or (800)
776-4672.
* The MEO Human Services system provides rides for low-income and rural
residents, seniors, youth, persons with disabilities and those living outside
the paratransit service area without charge to doctor’s appointments,
dialysis, youth centers after school, employment and other destinations.
Human Services buses run 6 a.m. to 8 p.m. Monday to Saturday depending on
destination and type of service.
* You can register here at this link.
* You must make a reservation by calling (808) 977-7651.
DOMESTIC VIOLENCE SERVICES
* Women Helping Women: For shelter and assistance with protection orders,
please call their 24-hour hotline at (808) 579-9581. The ReVive Boutique is
providing clothes and other essential supplies at 65 W. Kaahumanu Ave #32,
Kahului. For more information, please call (808) 495-0067 or visit their
Facebook page.
* Child & Family Service: To receive domestic violence advocacy services,
please call the Maui office at (808) 877-6888. For more information on
available services, please click here.
* Parents and Children Together (PACT): For assistance with safety planning,
weekly support groups, and counseling, please call (808) 243-7001. For more
information about the Maui Family Peace Center at 270 Hookahi St, Suite 201,
Wailuku, please click here.
VOLUNTEER MEDICAL SERVICES
If you are a health care provider interested in helping, you can visit the
Department of Health’s website to sign up here.
INFORMATION FOR PROVIDERS
Health care providers who need flexibilities specific to the effects of fires
can submit a request to the Centers for Medicare and Medicaid Services here.
Under Governor Green’s Fifth Emergency Proclamation relating to the fires:
* Health care facilities and professionals engaging in emergency response are
immune from civil liability during the proclamation period, except for
willful misconduct, gross negligence, or recklessness.
* Pharmacists are able to refill prescriptions for up to a 30-day supply for
people directly impacted by the wildfires, even when the pharmacist is unable
to obtain refill authorization from the prescriber.
MENTAL HEALTH RESOURCES
For a PDF copy of this guide, click here.
If you or someone you know is struggling as a result of the disaster, you are
not alone.
IN-PERSON COUNSELING SERVICES
* Department of Health Maui Community Behavioral Health Clinics: Offering adult
and youth mental health services for those experiencing emotional or
psychological distress. Services include resource guidance, supportive
counseling, medication management, psychiatric services, outpatient substance
use disorder services, and wellness support groups. For more information,
please click here.
* Lāhainā Clinic
* Location: Akoakoa Place, below the Lāhainā Civic Center
* Hours: Monday – Sunday, 9 a.m. – 4 p.m.
* Phone: (808) 495-5113
* Email: mauiwellness@doh.hawaii.gov
* Wailuku Clinic
* Location: 121 Mahalani Street
* Hours: Monday – Friday, 7:45 a.m. – 4:30 p.m.
* Phone: (808) 984-2150
* Email: mauiwellness@doh.hawaii.gov
* Kaiser Permanente & Queen’s Health Systems: Providing free behavioral health
services to members and non-members. All locations are open Monday through
Friday, 9 a.m. – 4 p.m. at the Royal Lāhainā Hotel from 9 a.m. – 4 p.m.,
Monday through Friday. The Kaanapali Circulator Shuttle offers free
transportation between the hotels and the mobile health vehicles located at
the Royal Lāhainā Resort.
* Maui Behavioral Health Resources: Counselors are available to support those
experiencing mental health distress. For more information, please call (808)
249-2121, or visit https://mbhr.org/.
TELEHEALTH SERVICES
* HMSA: Offering free counseling services 24/7 for those experiencing mental
distress or in need of assistance with food, housing, and other essential
needs. To receive services, call (800) 580-6934. You do not need to be an
HMSA member to participate.
* Hawai‘i UTelehealth: Free confidential crisis counseling services are
available via telehealth to everyone, with a focus on older adults, Native
Hawaiian, Pacific Islander and rural communities. For more information,
please call (808) 375-2745, email utele@hawaii.edu, or visit
https://hawaiiutelehealth.org/. To request an interpreter, please call (808)
375-2745.
* Mana Mental Health: Offering free counseling sessions for individuals who are
pregnant or postpartum. To receive services, call (971) 251-2081, email
kalena@manamentalhealth.com, or book an appointment here.
HOTLINES
* Hawai‘i CARES 988: To speak to a local crisis counselor 24/7, please call
(808) 832-3100, (800) 753-6879 or call/text/chat with 988.
* Disaster Distress Hotline: Call or text the Disaster Distress Hotline at
(800) 989-5990 any time of day to access crisis counseling and support. If
you require support in American Sign Language (ASL), you can call via a
videophone-enabled device or click the “ASL Now” link at:
https://www.samhsa.gov/find-help/disaster-distress-helpline.
* Kaiser Permanente: Offering free, confidential emotional support. To speak to
a counselor, call (808) 446-6676, Monday through Friday from 9 a.m. – 5 p.m.
SUPPORT GROUPS
* Online: Free online support group meetings will be held Saturdays at 10 a.m.
* In-person: NAMI Maui Strong Support Group meetings will be held on Saturday,
October 21 at 2 p.m at the Napili Kai Beach Resort in the Pili Aloha Room. No
registration required. Please check-in at the front desk.
* Location: 5900 Lower Honoapiilani Road
EMPLOYEE ASSISTANCE PROGRAMS
Check with your employer whether they offer an Employee Assistance Program
(EAP), which may be designed to help employees address psychological
stressors–among other services. EAPs often provide individual assessments,
short-term counseling, and referrals to treatment.
GUIDES FOR COPING AFTER A DISASTER
Taking Care of Your Emotional Health after a Disaster: Tips are available here
in your preferred language: English, Chinese, Korean, Spanish, Tagalog,
Vietnamese
FIRST RESPONDERS
Our first responders have been on the frontlines to contain the wildfires and
help those in need. If you are a first responder, resources are available to
support your mental health during this disaster.
* Zoom Support: Maui Strong is hosting a 24/7 Zoom space for first responders,
front line staff, volunteers, and any others who have been involved in caring
for those affected by the fires to connect and talk story. To enter the chat
room, click this link. (password: 12345)
* First Responders and Disaster Responders Resource Portal: Tip sheets, online
trainings, and other resources for first responders about specific stressors,
identifying signs of stress, and coping tips. To view these resources, please
click here.
* A Guide to Managing Stress for Disaster Responders and First Responders:
Information about the signs and symptoms of stress and strategies to cope
during a disaster response. To view this guide, please click here.
CHILDREN
Natural disasters can deeply affect children’s emotional, social, and mental
health and well-being.
* Hawai‘i Department of Education: Mental health resources are available to
affected students, including free counseling sessions with Hazel Health.
Services are available Monday through Friday between 7 a.m. – 7 p.m. To
receive these services, visit HDOE’s website.
* Children and Disasters Resource Center: Information on how children and
teenagers may experience disasters, common reactions, and coping tips. To
view these resources, please click here.
* Helping Children Cope with Disaster: Suggestions for parents, caregivers, and
other adults on how to help children recover from a disaster. Visit the
following links to access the resource in your preferred language: English,
Chinese, Korean, Spanish, Tagalog, Vietnamese.
HEALTH INSURANCE RESOURCES
For a PDF copy of this guide, click here.
PUBLIC HEALTH EMERGENCY
The U.S. Department of Health and Human Services declared a public health
emergency in the State of Hawai‘i effective August 8, 2023. This declaration may
help you access health benefits and services. This website will be updated as
more information becomes available.
ENROLLING IN HEALTH INSURANCE
* Enrolling in Med-QUEST: Due to the public health emergency, the State of
Hawai‘i has the flexibility to change how it administers the Med-QUEST
program, such as increasing eligibility for Medicaid coverage and making it
simpler to enroll. If you lost your job or suffered loss of income, you may
be eligible for health insurance. For more information, please visit:
https://medical.mybenefits.hawaii.gov/
* Med-QUEST has paused all terminations and eligibility renewals for Maui
County residents through May 2024.
* Purchasing Insurance on the Health Insurance Marketplace:
* If you lost your health insurance and do not qualify for Med-QUEST, you may
be eligible for a Special Enrollment Period on the Health Insurance
Marketplace. To learn more and enroll visit:
https://www.healthcare.gov/screener/
* If you had experienced a qualifying event (i.e., loss of other coverage,
birth of child, marriage) before the fires, but were unable to enroll in
new health insurance due to the disaster, you may qualify for an
“Exceptional Circumstance Special Enrollment Period” (SEP).
* You will have to attest that you lived in Maui County during the disaster
and that the disaster prevented you from completing enrollment in health
coverage.
* You will have up to 60 days from the end of the disaster period to select
new health care coverage.
* To request an Exceptional Circumstance SEP, you can call the Marketplace
Call Center at (800) 318-2596 or TTY at (855)-889-4325.
MEDICARE SAVINGS PROGRAM
If you suffered an income loss and need help paying for your Medicare premiums,
you may be eligible for Medicare Savings Programs. For more information, you can
call (808) 524-3370.
MAIL PICKUP FOR LĀHAINĀ RESIDENTS
The Lāhainā Main Post Office, located at 1760 Honoapiʻilani Highway, has
reopened with retail services.
Carriers from the Lāhainā Main Post Office have resumed mail delivery to
addresses that are accessible and at which homes and mail receptacles are still
standing. Mail delivery to customers with PO Boxes has also resumed.
Mail can be picked up from the dutch door in the lobby of the Lāhainā Main Post
Office, Monday through Saturday, 10:00am to 5:00pm by:
* Customers with street delivery who reside in currently inaccessible areas
* Customers whose homes or mail receptacles are no longer standing
* PO Box customers of the Lāhainā Downtown Post Office
Customers picking up their mail over the counter are reminded that a photo ID is
necessary for mail pick-up.
Lāhainā residents who lost their homes or Lāhainā Downtown Post Office PO Boxes
may be eligible for a temporary free PO Box through February 2024. Qualifying
residents may request their free PO Box at any Maui post office. The post
offices with the largest available inventories of PO Boxes are the Lāhainā Main
Post Office and the Kahului Post Office. To ensure that these free PO Boxes are
taken only by Lāhainā residents who lost their homes or PO Boxes, requestors
will be asked to provide a photo identification and proof of their Lāhainā
residence. This offer is limited to one free PO Box per affected Lāhainā
household.
Displaced customers who would like to redirect their mail to new addresses are
encouraged to submit their USPS Change of Address (COA) requests as soon as
possible. COA requests can be submitted online or at a local post office.
Lāhainā customers can call the USPS Maui wildfire impact information line at
808-423-6000 to hear a recording providing the latest service updates.
VETERANS
For a PDF copy of this guide, click here.
If you need help determining where to go for care or have questions about the
Department of Veterans Affairs (VA) resources available to you, please call the
VA Pacific Islands Health Care System (VAPIHCS) line at 1-800-214-1306. For
mental health care, call 808-433-0660. For VA social services, call
808-873-3689.
The VA has staff on the ground to help Veterans access resources in Lāhainā.
VAPIHCS is updating their Facebook page with locations and additional
information daily at: https://www.facebook.com/VAPacificIslands/.
The VA Maui Community Based Outpatient Clinic (CBOC) remains open at 203
Ho'ohana Street, Kahului, from 7:30 A.M. to 4:00 P.M. Monday-Friday The clinic’s
phone number is 808-871-2454. The clinic is providing medication refills,
showers, food and water, toiletries, and clothing. Veterans can access urgently
needed prescription medications through the clinic and can coordinate
prescription pickup for routine medications through the clinic or through
calling 808-873-3680. A social worker is also onsite.
The Maui Vet Center remains open for Veterans, active duty service members, and
their families in need of counseling services after experiencing the stressors
associated with the recent fires at 157 Ma’a St, Kahului, from 7:30 A.M. to 4:00
P.M. Monday-Friday. The center phone number is 808-242-8557. In addition to
available counseling services, two staff members from the Veterans Benefits
Administration (VBA) are onsite to help Veterans with needs such as home loss,
access to financial support, life insurance and other benefits.
BENEFIT PAYMENTS
If a Veteran or beneficiary does not/cannot receive a benefits payment due to
the fires and indicates financial hardship, the contact center agents must
request a one-time special payment address where a replacement payment can be
sent.
* This can be a direct deposit account (into which VA can issue an electronic
funds transfer (EFT)/direct deposit payment) or a mailing address where you
can receive mail. Affected ZIP Codes where post offices are closed can be
found at this link, the USPS updates this information routinely.
* If a bank account is provided, include the routing number, account number,
type of account (checking or savings), name of bank and name of individual on
the account (the beneficiary or otherwise).
* The VBA can issue a same-day EFT payment to affected Veterans. To do this,
the Veteran needs to enroll in direct deposit.
* If a Veteran does not have a bank account into which they can receive direct
deposit, VA has established the Veterans Benefits Banking Program (VBBP) to
give Veterans and beneficiaries access to military-friendly banks and credit
unions they might not otherwise be able to access due to lack of awareness,
individual credit history, and/or legal history. Veterans can find more
information about VBBP here.
* If Veterans call the VA, they can change their address or switch to direct
deposit over the phone.
INSURANCE
* VA offers Instant Loan Approval online and expedited same day processing for
policy loans when Veterans contact the Call Center at 1-800-669-8477.
* In addition, VA can expedite same-day processing and approval of the
following policy actions:
* Withdrawals from dividend credit and deposit accounts;
* Extension of premium payment grace period; o Extension of reinstatement
deadlines; and
* Processing of death claims.
* The Office of Servicemembers' Group Life Insurance (OSGLI) is following
disaster alerts that are issued by each state department of insurance in the
event of natural disaster. These alerts generally provide a moratorium on
lapsing or extension of premium payments. Veterans may call OSGLI at
1-800-419-1473.
EDUCATION
* If your school is temporarily closed, the VA will consider your attendance as
continuous, and your benefits will not be affected.
* Students using Chapter 33 (Post-9/11 GI Bill) or Chapter 35 (Survivors and
Dependents Educational Assistance Program): As long as the enrollment was
submitted prior to the recent disaster, no further action is necessary to
continue to receive benefits.
* Students Using Chapter 30 or 1606 (Montgomery GI Bill) should continue to
verify their attendance until further notice as if the school did not close.
Doing so will ensure that benefits are not affected. Students may verify
their attendance, using the WAVE website or by calling 1-877-VACERT.
* Students using Chapter 33 who are currently required to verify enrollment
(students attend Non-College Degrees (NCD) programs in receipt of Monthly
Housing Allowance (MHA) or kickers should likewise continue to verify their
attendance until further notice as if the school did not close to ensure that
benefits are not affected.
* Please contact the VA Education Call Center at 1-888-442-4551 (Monday –
Friday, 7 a.m. to 6 p.m. CST) for any questions about your GI Bill benefits.
You can also use Ask VA.
* If your school remains open, but you are unable to attend (i.e., if you had
to relocate as a result of the natural disaster), VA is unable to continue GI
Bill benefit payments. When you are no longer pursuing classes, your school
must report the termination to VA as soon as possible.
PERSONAL DOCUMENTS AND IDENTIFICATION
For a PDF copy of this guide, click here.
You can apply for a replacement driver’s license or State ID Card in the
following ways:
1. Call the Division of Motor Vehicles and Licensing Call Center at (808)
270-7363, open Monday – Friday from 8 A.M. to 4 P.M., and provide the type
of ID you are requesting, your full legal name and date of birth.
2. Email DMV@mauicounty.gov and provide the type of ID you are requesting, your
full legal name and date of birth.
3. Walk-In: Maui DMV locations open for walk-ins:
* Lāhainā Satellite Office: 335 Keawe Street, Suite 209, Lāhainā, HI 96761
* Monday – Friday from 9 A.M. to 2 P.M.
* Duplicates will be reissued at no charge with the cardholder’s principal
address that is on record.
* No other transactions or services will be offered until office data and
various system infrastructure are restored.
* Updates on the Lāhainā Satellite Office can be found on Maui County’s
Instagram account.
For more information see the Legal Aid Hawai‘i website which includes guides on
document replacement and on applying for vital records, the Hawai‘i Department
of Transportation Q&A on driver’s licenses, the Maui DMV wait times, or call the
Division of Motor Vehicles & Licensing at (808) 270-7363.
The Hawai‘i State Bar Association is also providing a free legal hotline
at (888) 533-2773 to provide legal assistance regarding document replacement,
insurance claims, landlord-tenant matters, and other issues. The hotline is
available 9 A.M. to 5 P.M. on Tuesday, Wednesday or Thursday, August 15 - 17 and
August 22 - 24.
SOCIAL SECURITY CARD
You can get a replacement Social Security card by applying online here, calling
1-800-772-1213 Monday through Friday, from 1 A.M. to 1 P.M. HST, or by visiting
the local Social Security Office at 2200 Main St, Suite 125 in Wailuku, open
Monday through Friday 8:30 A.M. to 3:30 P.M. If you are not on Maui, you can
find your local Social Security office here.
Before visiting your social security office, you can also fill out the
Application for a Social Security card online here.
BIRTH, MARRIAGE/CIVIL UNION, AND DEATH CERTIFICATES
You can receive a replacement of these vital records certificates in two ways:
1. Online here.
2. Mail-In:
Download and complete these forms, which can be typed and then printed:
* Download Request For Certified Copy of Birth Record
* Download Request For Certified Copy of Civil Union or Marriage Record
Mail to:
State Department of Health
Office of Health Status Monitoring
Issuance/Vital Statistics Section
P.O. Box 3378
Honolulu, HI 96801
Include a copy of a government-issued ID (such as a State Driver’s License,
State ID, or Passport) with your request. If you don’t have an ID, a
grandparent, parent, child, sibling, aunt, uncle, or cousin can use a copy of
their government ID from Hawai‘i. If their ID is not from Hawai‘i, submit
additional documents to verify the relationship. The fee for an affected
individual’s first copy of a birth or marriage certificate will be waived with a
FEMA disaster assistance ID number or a Lāhainā residential address.
For more information, call the Maui Vital Records hotline at 808-586-4602 Monday
– Friday from 7:45 A.M. to 4:30 P.M. or email DOH.MauiVR@doh.hawaii.gov.
PASSPORTS
The U.S. Department of State granted a fee waiver for people who lost their U.S.
passport book or passport card as a result of the wildfires. You can find more
information about replacing passports here.
LIFE-OR-DEATH EMERGENCIES
If you need to travel in the next 3 business days because your immediate family
member outside of the United States has died, is dying (hospice care), or has a
life-threatening illness or injury, you must call to see if you are eligible for
this service. You can learn more and find the most relevant call
information here.
URGENT PASSPORTS
If you are traveling abroad in 14 days or need a foreign visa within the next 28
days, you may submit your passport replacement application in person, without an
appointment, at the Honolulu Passport Agency. The Agency is located at Prince
Jonah Kuhio Kalanianaole Federal Building, 300 Ala Moana Blvd., Suite I-330,
Honolulu, HI 96850. You can learn more here. For additional information, you
can call the National Passport Information Center at 1-877-487-2778 (TTY
1-888-874-7793).
ROUTINE AND EXPEDITED PASSPORTS
If you are not traveling abroad in the next 14 days or need a foreign visa in
the next 28 days, you should apply for a routine or expedited passport.
Expedited passports require an additional $60 fee and will be processed in 7-9
weeks. Routine passports likely will take 10-13 weeks to be processed at this
time.You will need to submit a Replacement Passport Form (Form DS-5504), a Lost
and Stolen Passport Form (DS-64), and a new passport picture. On Section 2 of
the Lost and Stolen Passport Form, you should include:
* The name or description of the disaster that caused your loss (Hawai‘i
Wildfires)
* The address of the residence where the loss occurred
* The approximate date when the loss occurred
* Certification that replacement passport fees will not be reimbursed by other
sources, such as a homeowner's insurance policy
For a Routine Passport, you will need to mail your application to:
National Passport Processing Center
Post Office Box 90107
Philadelphia, PA 19190-0107
For an Expedited Passport, you will need to mail your application with a check
(personal, certified, cashier’s, travelers) or money order (U.S. Postal,
international, currency exchange) with the applicant's full name and date of
birth printed on the front and payable to "U.S. Department of State." Please
write "Expedite" on the outer envelope when mailing. Mail to:
National Passport Processing Center
Post Office Box 90907
Philadelphia, PA 19190-0907
MEDICARE CARD
You can get a replacement Medicare card from Social Security in three ways:
1. Online by using your personal my Social Security account (note: you can do
this even if you don't yet receive Social Security benefits). If you don’t
already have a personal Social Security account, you can create one. Once
you’re logged in, select the "Replace your Medicare card” link under the
Medicare Enrollment Detail section. Then select “Mail my replacement
Medicare Card.” Your Medicare card will arrive in the mail in about 30 days
at the address on file with Social Security. If your home was impacted by
the wildfires, be sure to update your mailing address that’s in your
personal Social Security account.
2. By phone:
* Call Social Security at 1-800-772-1213 (TTY 1-800-325-0778), Monday
through Friday, from 1 A.M. to 1 P.M. HST.
3. In person:
* Visit your local Social Security office.
You can also print an official copy of your card from your secure Medicare
account or call 1-800-MEDICARE (1-800-633-4227). TTY users can call
1-877-486-2048.
MEDICAID ID CARD
You can receive a replacement Medicaid ID card by calling the Med-QUEST Customer
Services Call Center for Neighbor Islands at 1-800-316 – 8005 or the Maui
Med-QUEST Eligibility Branch at 1-808- 243-5780. TTY users can call 711.
PROPERTY DEED
If the deed to your property was recorded in 1992 or later, you can receive a
copy of your deed from the state Board of Conveyances online at BOC Online
Document Access. Search by the first and last name of the grantor (prior
property owner) and grantee (recipient of the property). Copies can be
downloaded at a fee of $1 per page.
For documents recorded within the past 60 days, mail a written request using
this form to the Bureau of Conveyances, P.O. Box 2867, Honolulu, HI 96803. You
must include the check number used to pay for the deed recording fees.
If your deed was recorded before 1992, you can receive a copy of your deed in
two ways:
1. In person in Honolulu: 8:15AM – 4:15PM every business day at the Kalanimoku
Building, 1151 Punchbowl St. #120, Honolulu, HI 96813.
2. By a written request that includes:
* Requestor’s contact information;
* The document number (book and page) of the document along with any other
information like the grantor, the grantee, the type of document;
* To find the document number, search records here at the County property
assessment website.
* Note if you would like your document Certified (indicating it is a
guaranteed copy from the Bureau of Conveyances);
* Self-addressed stamped envelope; and
* Payment by check payable to “Bureau of Conveyances, paying $35.00 per
document + a $10.00 processing fee.
Mail the request to:
Bureau of Conveyances, P.O. Box 2867, Honolulu, HI 96803.
For more information, visit the Bureau of Conveyances website or call
808-587-0136 Monday to Friday from 7:45 A.M. – 4:30 P.M.
FOOD ASSISTANCE
For a PDF copy of this guide, click here.
LOCATIONS FOR FOOD AND OTHER SUPPLIES
* Maui Food Bank distributes food at various locations across the island. For
the most up-to-date information, please visit Maui Food Bank’s website at:
https://mauifoodbank.org/.
* Kahana Gateway Shopping Center is providing food on Monday, Wednesday, and
Friday from 10 a.m. to 4 p.m.
* Address: 4405 HI-30, Lāhainā
* The Old Safeway location is providing food, water, and supplies from 9 a.m. –
3 p.m. on Tuesday, 1 p.m. – 4 p.m. on Thursday, and 9 a.m. – 1 p.m. on
Saturday.
* Address: 170 E Kamehameha Ave, Kahului
* Feed my Sheep mobile food distribution sites
* Kahului: 150 South Puʻunene Ave., 9:30 a.m. to 12:00 p.m. Saturday
* Wailuku: Parking lot next to Living Way Church at the corner of Market and
Mokuhau streets in Happy Valley, 10 to 11:30 a.m. Friday
SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP)
HOT FOOD
If you have SNAP, you can buy hot, prepared food with your SNAP benefits through
December 31, 2023 at authorized retailers. This applies to SNAP participants in
all counties.
APPLY FOR BENEFITS
If you suffered loss of income, you may be eligible for SNAP benefits. For more
information, please visit https://humanservices.hawaii.gov/bessd/snap/ or call
855-643-1643.
SPECIAL SUPPLEMENTAL NUTRITION PROGRAM FOR WOMEN, INFANTS, AND CHILDREN (WIC)
ENROLLING IN BENEFITS
If you are pregnant, breastfeeding, or postpartum or have children under 5 years
old and suffered loss of income, you may be eligible for WIC benefits. WIC is
waiving documentation requirements to apply for benefits, such as proof of
income, proof of identity, and proof of Hawai‘i residence, and you can enroll
over the phone. To apply for WIC, visit the Maui WIC Clinic at 781 Kolu St.,
Ste. A-1, Wailuku, or call (808) 984-8225 between 8 a.m. to 4:15 p.m.
NEW WIC-AUTHORIZED STORES
The following additional stores on Maui now accept WIC:
* Target – 100 Hoʻokele St., Kahului
* Longs Drugs – 55 Kiopaʻa St., Pukalani
* Longs Drugs – 1215 S. Kīhei Rd., Ste. B, Kīhei
* Longs Drugs – 70 East Kaʻahumanu Ave., Kahului
* Longs Drugs – 135 Kehalani Village Dr., Wailuku
ASSISTANCE WITH LIFE-SAVING AND LIFE-SUSTAINING ITEMS
For a PDF copy of this guide, click here.
FEMA can assist with life-saving and life-sustaining items, such as
prescriptions, infant formula, diapers, and fuel for transportation through its
Individual Assistance Program. To apply for this and other FEMA benefits, you
should register at www.disasterassistance.gov, or call the FEMA Helpline at
800-621-3362.
In the meantime, Maui Nui Strong maintains a webpage featuring voluntary and
nonprofit organizations that may be able to support your needs.
REQUIREMENTS
This benefit is only be available up to 30 days from the disaster. To be
eligible, you will need to:
* Register for FEMA assistance during the 30 day window the benefit is
available, explain your need, and request financial assistance;
* Confirm your identity and occupancy with FEMA;
* Be displaced from your pre-disaster primary residence because of the fire;
* Report the damage to your home.
ELIGIBLE NEEDS
Items eligible for this benefit include things that are critical to save or
sustain the lives of you or your household, including items such as water, food,
first aid, prescriptions, infant formula, diapers, consumable medical supplies,
durable medical equipment, personal hygiene items, and fuel for transportation.
LIMITATIONS AND EXCLUSIONS
This particular benefit is limited to $700 per eligible household. Please note
that individuals and households may also qualify for a range of other benefits
from FEMA, such as temporary shelter in a hotel, money for rental assistance,
and medical and legal services.
RESOURCES FOR FAMILIES WITH YOUNG CHILDREN
For a PDF copy of this guide, click here.
CHILD CARE OPTIONS
If you need child care, you can find a list of open provider providers at here.
For additional assistance, you can call PATCH’s referral line at (808) 961-3169.
SPECIAL SUPPLEMENTAL NUTRITION PROGRAM FOR WOMEN, INFANTS, AND CHILDREN (WIC)
ENROLLING IN BENEFITS
If you are pregnant, breastfeeding, or postpartum or have children under 5 years
old and suffered loss of income, you may be eligible for WIC benefits. WIC is
waiving documentation requirements to apply for benefits, such as proof of
income, proof of identity, and proof of Hawai‘i residence, and you can enroll
over the phone. To apply for WIC, visit the Maui WIC Clinic at 781 Kolu St.,
Ste. A-1, Wailuku, or call (808) 984-8225 between 8 a.m. to 4:15 p.m.
NEW WIC-AUTHORIZED STORES
The following additional stores on Maui now accept WIC:
* Target – 100 Hoʻokele St., Kahului
* Longs Drugs – 55 Kiopaʻa St., Pukalani
* Longs Drugs – 1215 S. Kīhei Rd., Ste. B, Kīhei
* Longs Drugs – 70 East Kaʻahumanu Ave., Kahului
* Longs Drugs – 135 Kehalani Village Dr., Wailuku
POSTPARTUM AND BREASTFEEDING MOMS
* Pacific Birth Collective is providing emergency supplies and resources to
pregnant and postpartum mothers. For more information, please email
pacificbirthcollective@gmail.com or fill out this form.
* Healthy Mothers Healthy Babies is providing lactation consultation, diapers,
formula, bottles, and breast pumps, as well as a 24/7 support line for
pregnant and postpartum people staffed by nurse practitioners, midwives, and
nurses at (808) 737-5805 or info@hmhb-hawaii.org.
* Mana Mental Health is offering free counseling sessions for individuals who
are pregnant or postpartum. To receive services, call (971) 251-2081, email
kalena@manamentalhealth.com, or book an appointment here.
LOCATIONS FOR FOOD AND KIDS’ SUPPLIES
* Maui Food Bank distributes food at various locations across the island. For
the most up-to-date information, please visit Maui Food Bank’s website.
* Kahana Gateway Shopping Center is providing food on Monday, Wednesday, and
Friday from 10 a.m. to 4 p.m.
* Address: 4405 HI-30, Lāhainā
* The Old Safeway location is providing food, water, and supplies from 9 a.m. –
3 p.m. on Tuesday, 1 p.m. – 4 p.m. on Thursday, and 9 a.m. – 1 p.m. on
Saturday.
* Address: 310 W. Kaahumanu Ave, Kahului
* Feed my Sheep mobile food distribution sites
* Kahului: 150 South Puʻunene Ave., 9:30 a.m. to 12:00 p.m. Saturday
* Wailuku: Parking lot next to Living Way Church at the corner of Market and
Mokuhau streets in Happy Valley, 10 to 11:30 a.m. Friday
TAKING CARE OF CHILDREN’S MENTAL HEALTH
* Children and Disasters Resource Center: Information on how children may
experience disasters, common reactions, and coping tips. To view these
resources, please click here.
* Helping Children Cope with Disaster: Suggestions for parents, caregivers, and
other adults on how to help children recover from a disaster. Visit the
following links to access the resource in your preferred language: English,
Chinese, Korean, Spanish, Tagalog, Vietnamese.
* Lāhainā Child and Family Resources: The Office of Wellness and Resilience has
compiled a directory with tip sheets for helping children cope during
disasters and mutual aid resources here.
FARMERS AND RANCHERS
For a PDF copy of this guide, click here.
The Disaster Declaration makes Hawai‘i eligible for disaster assistance
resources through the U.S. Department of Agriculture (USDA). Programs include
low-interest emergency loans, financial assistance for crop losses, and
financial and technical assistance to rehabilitate damaged farmland,
pastureland, orchard trees, forests, and watersheds. USDA also provides help
implementing conservation practices that can help mitigate loss from future
disasters.
You can get started by using the USDA’s Disaster Assistance Discovery Tool to
identify the type of assistance that matches your specific needs.
Here is a fact sheet on all USDA disaster assistance programs.
APPLYING FOR USDA ASSISTANCE
Impacted agricultural producers can reach out to the following local USDA
offices:
* Farm Service Agency should be the primary point of contact for all farmers
and ranchers impacted by the disaster. Here is the local contact info.
* Natural Resources Conservation Service can provide disaster assistance to
farmers, ranchers, and communities through the Environmental Quality
Incentives Program (EQIP), Technical Assistance, and the Emergency Watershed
Protection (EWP) Program. Here is the local contact info.
* Rural Development: While the primary contact for rural communities impacted
by a disaster should be FEMA, USDA Rural Development can provide support to
homeowners, businesses and communities to aid in recovery and rebuilding. RD
can be helpful in providing a long-term response to disasters—through repair
to homes, essential community facilities and rural water systems. Here is the
local contact info.
HAWAI‘I EMERGENCY AGRICULTURAL LOAN PROGRAM
The Hawai‘i Department of Agriculture (HDOA) has announced it will establish an
emergency low-interest agricultural loan program to assist Maui and Hawai‘i
Island farmers and ranchers. For agribusinesses needing loans of $50,000 or
less, micro-loans involving less paperwork and swifter processing are available.
Loan applicants would need to provide estimates of losses and should document
the damage with photos.
For more information and to begin the process of applying, you can contact
HDOA’s Agricultural Loan Program on Oahu at (808) 973-9458.
UNIVERSITY OF HAWAI‘I ASSISTANCE FOR AGRICULTURAL PRODUCERS
The University of Hawai‘i College of Tropical Agriculture and Human Resources
(CTAHR) has specialists available to help growers assess their losses and plan
for recovery.
Maui County CTAHR Cooperative Extension Office
310 Kaahumanu Ave., Bldg. 214, Kahului, HI 96732
(808) 244-3242 x222
kahului@ctahr.hawaii.edu
TEMPORARY HOUSING
For a PDF copy of this guide, click here.
FEMA INDIVIDUAL ASSISTANCE
FEMA’s Individuals and Households Program can provide money and/or a temporary
place to live if you are eligible and have uninsured or underinsured necessary
expenses and serious needs. It is intended to meet basic needs and help
survivors start the recovery process. To receive assistance under the
Individuals and Households Program, you must meet these conditions:
* That you are a U.S. citizen, non-citizen national, or qualified alien.
* FEMA must be able to verify your identity;
* Your insurance, or other forms of disaster assistance received, cannot meet
your needs caused by the fire; and
* Your necessary expenses and serious needs are directly caused by the fire.
You can apply for FEMA assistance by registering at www.disasterassistance.gov,
using the FEMA mobile app, calling the FEMA Helpline at 800-621-3362, or by
speaking with a FEMA Disaster Survivor Assistance staff member at a Disaster
Recovery Center. You must apply by December 9, 2023. FEMA assistance is a
grant that doesn’t have to be repaid.
FEMA Disaster Recovery Centers are currently open from 8 A.M. to 7 P.M., seven
days a week at the:
* Lāhainā Civic Center, 1840 Honoapiʻilani Highway in Lāhainā, and
* Mayor Hannibal Tavares Community Center (in the Lower Multi-Purpose Room), 91
Pukalani Street in Makawao.
To the extent possible, you should have the following information available when
you apply for assistance:
* A phone number and a reliable alternate in case FEMA needs to call you back;
* Address of the damaged property;
* Social Security number;
* Bank account information or direct deposit information;
* Insurance information (if you have insurance);
* Brief description of damages (if known);
* A mailing address;
* Pen and paper to write down your registration number.
Even if you are currently sheltered (staying with friends, family, or on an
employer’s property) you should still register with FEMA for potential future
assistance.
After you apply for disaster assistance, FEMA may determine that you are
eligible to receive the following kinds of housing support, depending on your
eligibility and needs:
* Transitional Sheltering Assistance: You could stay in an approved hotel or
motel room paid for by FEMA. After you apply for assistance, FEMA will notify
you if you are eligible. Once you have approval and a FEMA registration ID,
you can look up participating hotels here.
* Lodging Expense Reimbursement: You could be reimbursed for hotels, motels,
Airbnb, or other short-term lodging costs. o To apply for this support, you
need to provide your name, the name, address, and phone number of where you
stayed, the dates of occupancy, and the amount you paid. You will need to
provide receipts.
* Rental Assistance: You could receive financial assistance to rent alternative
temporary housing, including essential utilities and security deposit. The
funds may be used to rent a house, apartment, manufactured home, or an RV,
but the amount of time that FEMA will cover rental expenses is limited,
depending on FEMA’s determination of the appropriate benefit:
* Initial Rent Assistance – Up to two months.
* Continued Rent Assistance – Up to 18 months.
* Direct Housing Assistance: FEMA can directly provide housing, such as a lease
or a mobile or manufactured home, if there are no other practical temporary
housing options. Housing can be available for up to 18 months, and requires
paying rent if it is extended.
To learn more about the help available, visit FEMA’s website for the Hawai‘i
Wildfires, which is updated regularly. For additional details on FEMA programs
and application requirements, see here, beginning on page 78.
STATE FIRE RELIEF HOUSING PROGRAM
The Hawai‘i Housing Finance and Development Corporation is working to pair Maui
residents displaced by the fires with spare bedrooms, vacation rentals, or
unoccupied units that are available for at least one month. You may be expected
to pay rent, which could be covered by FEMA or state funds. The program’s
webpage includes a map and listing of available homes, updated twice each day.
Fill out this form with your information and needs and you will be contacted for
verification. You will get access to a listing of landlords and homeowners who
are offering a place to stay, and should expect that you will need to provide
proof of ID and residency and negotiate the terms of your stay with the person
offering it.
For more information, see this FAQ. You can also call 808-587-0469 between 7:45
A.M. and 4:30 P.M., Monday through Friday, or leave a voicemail or email
hawaiifirereliefhousing@hawaii.gov and leave a message and your contact
information.
RED CROSS TRANSITIONAL HOUSING
The Red Cross is working to provide temporary housing assistance in the form of
hotel rooms to those displaced by the fire, regardless of citizenship. For more
information, you can call the Red Cross at 1-800-733-2767.
HOUSING AND RESOURCES COUNSELING
The Disaster Recovery Center has Federal Emergency Management Agency (FEMA) and
Small Business Administration (SBA) specialists that can help you access
resources and applications from the federal and state government and voluntary
organizations.
The federal Department of Housing and Urban Development provides free,
confidential housing counselors that can help you find housing resources to
recover from the fire. A counselor can help you make a plan, navigate FEMA
assistance and insurance, communicate with a landlord or mortgage company, and
know your rights. Request an appointment with this form or by calling
1-855-HERE2HELP (855-437-3243). For more information, see how a housing
counselor can help and what questions you can ask.
RENTERS
For a PDF copy of this guide, click here.
RENTER’S INSURANCE
If you have renter’s insurance, you should call your insurance provider to file
a claim. Some FEMA disaster assistance requires you either receive a settlement
or are denied by your insurance before qualifying for FEMA programs.
FEMA INDIVIDUAL ASSISTANCE
FEMA’s Individuals and Households Program can provide money and/or a temporary
place to live if you are eligible and have uninsured or underinsured necessary
expenses and serious needs. It is intended to meet basic needs and help
survivors start the recovery process. To receive assistance under the
Individuals and Households Program, you must meet these conditions:
* That you are a U.S. citizen, non-citizen national, or qualified alien.
* FEMA must be able to verify your identity;
* Your insurance, or other forms of disaster assistance received, cannot meet
your needs caused by the fire; and
* Your necessary expenses and serious needs are directly caused by the fire.
You can apply for FEMA assistance by registering at www.disasterassistance.gov,
using the FEMA mobile app, calling the FEMA Helpline at 800-621-3362, or by
speaking with a FEMA Disaster Survivor Assistance staff member at a Disaster
Recovery Center. You must apply by December 9, 2023. FEMA assistance is a
grant that doesn’t have to be repaid.
FEMA Disaster Recovery Centers are currently open from 8 A.M. to 6 P.M., every
day but Sunday, at the:
* Lāhainā Civic Center, 1840 Honoapiʻilani Highway in Lāhainā,
* University of Hawaii Maui College Building 205 (Community Services Building),
310 W. Kaʻahumanu Avenue in Kahului, and
* Mayor Hannibal Tavares Community Center (in the Lower Multi-Purpose Room), 91
Pukalani Street in Makawao.
To the extent possible, you should have the following information available when
you apply for assistance:
* A phone number and a reliable alternate in case FEMA needs to call you back;
* Address of the damaged property;
* Social Security number;
* Bank account information or direct deposit information;
* Insurance information (if you have insurance);
* Brief description of damages (if known);
* A mailing address;
* Pen and paper to write down your registration number.
Even if you are currently sheltered (staying with friends, family, or on an
employer’s property) you should still register with FEMA for potential future
assistance.
After you apply for disaster assistance, FEMA may determine that you are
eligible to receive the following kinds of housing support, depending on your
eligibility and needs.
* Transitional Sheltering Assistance: You could stay in an approved hotel or
motel room paid for by FEMA. After you apply for assistance, FEMA will notify
you if you are eligible. Once you have approval and a FEMA registration ID,
you can look up participating hotels here.
* Lodging Expense Reimbursement: You could be reimbursed for hotels, motels,
Airbnb, or other short-term lodging costs.
* To apply for this support, you need to provide your name, the name,
address, and phone number of where you stayed, the dates of occupancy, and
the amount you paid. You will need to provide receipts.
* Rental Assistance: You could receive financial assistance to rent alternative
temporary housing, including essential utilities and security deposit. The
funds may be used to rent a house, apartment, manufactured home, or an RV,
but the amount of time that FEMA will cover rental expenses is limited,
depending on FEMA’s determination of the appropriate benefit:
* Initial Rent Assistance – Up to two months.
* Continued Rent Assistance – Up to 18 months.
* Direct Housing Assistance: FEMA can directly provide housing, such as a lease
or a mobile or manufactured home, if there are no other practical temporary
housing options. Housing can be available for up to 18 months, and requires
paying rent if it is extended.
* Replacing Personal Property and Vehicles: FEMA may be able to help pay to
replace personal property or a vehicle, pay for moving and storage expenses,
or pay for miscellaneous items like smoke detectors or generators. Personal
property can include furniture, appliances, clothing, textbooks or school
supplies, and tools and other job-related equipment. Payment is based on your
demonstrated needs, up to a maximum of $41,000.
* For personal property and vehicles, you need to apply for a Small Business
Administration disaster loan first and FEMA will only cover costs beyond
loan amounts (see information on loans below). For more information, see
here, and here.
To learn more about the help available, visit FEMA’s website for the Hawaii
Wildfires, which is updated regularly. For additional details on FEMA programs
and application requirements, see here, beginning on page 78.
STATE FIRE RELIEF HOUSING PROGRAM
The Hawai‘i Housing Finance and Development Corporation is working to pair Maui
residents displaced by the fires with spare bedrooms, vacation rentals, or
unoccupied units that are available for at least one month. You may be expected
to pay rent, which could be covered by FEMA or state funds. The program’s
webpage includes a map and listing of available homes, updated twice each day.
Fill out this form with your information and needs and you will be contacted for
verification. You will get access to a listing of landlords and homeowners who
are offering a place to stay, and should expect that you will need to provide
proof of ID and residency and negotiate the terms of your stay with the person
offering it.
For more information, see this FAQ. You can also call 808-587-0469 between
7:45am-4:30pm, seven days a week, or email hawaiifirereliefhousing@hawaii.gov
and leave a message and your contact information.
For updates on state, county, and other resources, see
RED CROSS TRANSITIONAL HOUSING
The Red Cross is working to provide temporary housing assistance in the form of
hotel rooms to those displaced by the fire, regardless of citizenship. For more
information, you can call the Red Cross at 1-800-733-2767.
SBA DISASTER LOANS FOR PERSONAL PROPERTY DAMAGE
The federal Small Business Administration (SBA) offers disaster loans of up to
$100,000 to repair or replace disaster-damaged property that isn’t covered by
insurance, which can include personal property like cars, clothing, furniture,
and appliances that were damaged or destroyed in the fire. You must apply by
December 9, 2023.
To apply for an SBA loan, you must first register with FEMA (see FEMA Individual
Assistance above). Then you can apply for a disaster loan in the following
ways:
1. Online here at disasterloanassistance.sba.gov.
2. In person:
* At the Disaster Recovery Centers (which can help with both FEMA and SBA
assistance), located at:
* Lāhainā Civic Center, 1840 Honoapiʻilani Highway in Lāhainā, and
* Mayor Hannibal Tavares Community Center (in the Lower Multi-Purpose
Room), 91 Pukalani Street in Makawao.
* At the SBA Business Recovery Centers, located at:
* Maui Resorts Rentals, 30 Halawai Drive, in Lāhainā. It is open Monday to
Saturday 9 A.M. to 5 P.M.
* Maui Research Technology Center, Building A, Suite 119, 590 Lipoa Pkwy,
in Kihei. It is open Monday to Friday 8 A.M. to 5 P.M. and Saturdays 10
A.M. to 2 P.M.
* Hawai‘i Foreign-Trade Zone No. 9, 521 Ala Moana Blvd, Suite #201, Pier
2, Honolulu 96813. It is open Monday to Saturday 9 A.M. to 6 P.M.
* Kaua‘i Federal Credit Union community space (former Otsuka Furniture
building), 1624 Kuhio Highway, Kapa‘a, in Kauai County. It is open
Monday to Saturday 9 A.M. to 6 P.M.
3. Over the phone by calling (800) 659-2955 to request an application by mail.
If you are deaf, hard of hearing, or have a speech disability, dial 7-1-1 to
access telecommunications relay services.
For more information, call 1-800-659-2955 or email
disastercustomerservice@sba.gov, see SBA website information, or see this SBA
fact sheet.
If your SBA loan is insufficient or you are denied for a loan, FEMA can help pay
to replace disaster-damaged personal property and other expenses (see
information on FEMA above). For more information, see here, and more detail
here, starting on p. 166.
HOUSING AND RESOURCES COUNSELING
The Disaster Recovery Center has Federal Emergency Management Agency (FEMA) and
Small Business Administration (SBA) specialists that can help you access
resources and applications from the federal and state government and voluntary
organizations.
The federal Department of Housing and Urban Development provides free,
confidential housing counselors that can help you find housing resources to
recover from the fire. A counselor can help you make a plan, navigate FEMA
assistance and insurance, communicate with a landlord or mortgage company, and
know your rights. Request an appointment with this form or by calling
1-855-HERE2HELP (855-437-3243). For more information, see how a housing
counselor can help and what questions you can ask.
TAX RELIEF
For a PDF copy of this guide, click here.
FEDERAL TAX RELIEF
The Internal Revenue Service (IRS) has announced that it will provide victims of
the Hawai‘i wildfires with tax relief. This relief is extended to individuals
and households that reside or have a business in counties in the disaster area
designated by FEMA. A full list of the relief available can be found in the
IRS’s official announcement.
IRS FILING AND PAYMENT DEADLINE POSTPONEMENT
* Any tax filing and payment deadlines falling in the period from August 8,
2023 to February 15, 2024 will now be postponed to February 15, 2024. The new
February 15, 2024 deadline applies to the following:
* Individuals who had a valid extension to file their 2022 return due to run
out on Oct. 16, 2023. The IRS noted, however, that because tax payments
related to these 2022 returns were due on April 18, 2023, those payments
are not eligible for this relief.
* Quarterly estimated income tax payments normally due on Sept. 15, 2023, and
Jan. 16, 2024.
* Quarterly payroll and excise tax returns normally due on Oct. 31, 2023, and
Jan. 31, 2024.
* Calendar-year partnerships and S corporations whose 2022 extensions run out
on Sept. 15, 2023.
* Calendar-year corporations whose 2022 extensions run out on Oct. 16, 2023.
* Calendar-year tax-exempt organizations whose extensions run out on Nov. 15,
2023.
* Penalties for the failure to make payroll and excise tax deposits due on or
after August 8, 2023, and before September 7, 2023, will be abated as long as
the deposits are made by Sept. 7, 2023.
ELIGIBILITY
The IRS will automatically apply relief to any taxpayer with an IRS address of
record in the disaster area.
* If you are eligible for relief but have a different address on file with the
IRS and you receive a penalty notice, you should call the number on the
notice to have the penalty abated.
* If you live outside the disaster area you may still qualify for relief if
your records necessary to meet a tax deadline are located in the disaster
area, or if you are assisting the relief efforts as part of a recognized
government or philanthropic organization. In these cases, you should call the
IRS at 866-562-5227.
TAX DEDUCTIONS FOR LOST OR DAMAGED PERSONAL PROPERTY AND BELONGINGS
If your property was lost or damaged as a result of the wildfires, and you will
not be fully compensated by insurance or otherwise, you may be eligible to claim
the personal casualty loss deduction on your 2023 taxes or your 2022 taxes. You
have extra time—up to six months after the due date of your federal income tax
return for the disaster year—to make this election.
* As a general rule, you must first reduce the amount of the loss by $100 and
then further subtract 10% of your Adjusted Gross Income before taking this
deduction.
* If you receive insurance or another type of reimbursement for the damaged or
lost property, you must subtract the amount received when calculating your
loss.
* Be sure to write the FEMA declaration number—DR-4724-HI—on any return
claiming a loss.
* For more information, please see IRS Publication 547.
GENERALLY NO TAX ON QUALIFIED DISASTER RELIEF PAYMENTS
Qualified disaster relief payments are generally excluded from gross income. In
general, this means that you will not have to pay taxes on amounts received from
a government agency for reasonable and necessary personal, family, living or
funeral expenses, as well as for the repair or rehabilitation of your home, or
for the repair or replacement of its contents. In some uncommon situations where
you are also compensated for the same necessary expense by insurance or
otherwise, you may have to include the payment you receive from the government
in your taxable income. See IRS Publication 525 for further details.
STATE TAX RELIEF
The Department of Taxation has announced state income tax relief for Hawai‘i
taxpayers. For purposes of Hawai‘i income tax law, you may claim all of the
loss deductions allowed by federal law as outlined above. The Department has
also announced an exemption from general excise tax for amounts received from
property or casualty insurance policies for losses resulting from the wildfires.
Read more here.
If you are having trouble meeting your tax obligations, the Department will
consider requests for extensions, waivers, and other relief on a case-by-case
basis. If you are filing a paper tax return with the Department, make sure the
return is clearly labeled “2023 Wildfire Relief” at the top-center so requests
for relief can be appropriately considered. If your filing address is not
within the areas directly affected by the fires, include a brief statement as to
how the disaster has affected your ability to pay your taxes.
RESOURCES FOR COFA CITIZENS
For a PDF copy of this guide, click here.
REPLACING DOCUMENTATION
Citizens of the Federated States of Micronesia (FSM), the Republic of Marshall
Islands (RMI), and the Republic of Palau can replace lost or damaged Compact of
Free Association (COFA) I-94 documentation by submitting a completed Form 1-102
online or by mail. Visit https://www.uscis.gov/i-102 for more information.
CONSULATE AND EMBASSY CONTACTS
Citizens are encouraged to reach out to their consulate for any help replacing
lost passports or other documents.
* FSM Consulate General in Honolulu
* Telephone: (808) 836-4775
* Email: fsmcghnl@aol.com
* RMI Consulate General in Honolulu
* Telephone: (808) 545-7767
* Email: rmi.consulate@hawaiiantel.net
* Embassy of Palau in Washington, D.C.
* Telephone: (202) 349-8598
* Email: info@palauembassy.org
ACCESSING MEDICAL CARE AND PRESCRIPTIONS
You do not need insurance to access medical care at the sites listed below. If
you do not have health insurance, you may be eligible for Med-QUEST. Details on
how to enroll can be found in the section “Enrolling in Health Insurance.”
Kaiser Permanente is now providing free medical services to members and
non-members at the Royal Lahaina Resort from 9 a.m. – 4 p.m., Monday through
Friday. Non-U.S. citizens are able to access this medical assistance. For the
most up-to-date information, please visit Kaiser Permanente’s website.
* Services: first aid, wound care, pediatric care, a dispensing pharmacy, and
vaccinations, including flu shots. Ob-Gyn services will be available every
Friday. Laboratory services are available until 3:30 p.m.
* Kaanapali Circulator Shuttle offers free transportation between the hotels
and the mobile health vehicles located at the Royal Lahaina Resort.
As of Saturday, September 23, services are no longer being provided at Napili
Park or the Hyatt Regency Lāhainā.
Inquiries regarding prescription services for non-members and uninsured
individuals can be directed to the Kaiser Permanente Pharmacy Services at
1-808-643-7979.
The Lāhainā Comprehensive Health Center is providing general medical care,
prescription refills, and mental health services at Akoakoa Place. Please see
the schedule below for more details. Appointments are recommended. Medicare,
Medicaid, and most major insurance plans are accepted, with the exception of
Kaiser, Humana, and TRICARE. Non-U.S. citizens are able to access this medical
assistance. For more information, please call (808) 871-7772 for medical
services and (808) 495-5113 for behavioral health services. For the most
up-to-date information, please visit: https://health.hawaii.gov/mauiwildfires/.
* Clinic hours of operation: Monday – Friday, 9 a.m. – 4p.m.
* Adult Medicine: Monday – Friday, 9 a.m. – 4 p.m.
* Pediatrics: Monday 9 a.m. – 4 p.m.
* Integrated Health: Tuesday 9 a.m. – 4 p.m.
* Dental Care: Wednesday 9 a.m. – 4 p.m.
* Behavioral Health Services: Monday – Sunday, 9 a.m. – 4 p.m.
* Walk-ins are welcome for behavioral health services. Insurance is accepted
but not required.
Minit Medical is providing basic urgent care at two locations: at Lahaina Urgent
Care and Physical Therapy at 2580 Kekaa Drive, Suite 111 and Lahaina Gateway
Center. To make an appointment, please call (808) 667-6161.
* Hours of operation for Lahaina Urgent Care and Physical Therapy: Monday –
Saturday 8 a.m. – 6 p.m. Sunday 8 a.m. – 4 p.m.
PRESCRIPTIONS
Emergency Prescription Assistance Program (EPAP): If you are uninsured and your
prescriptions or medical equipment were lost and/or damaged in the wildfires,
you can request a free 30-day supply for certain prescription medications,
vaccines, and medical equipment at any EPAP-participating pharmacy until
December 16, 2023. This program is available to non-U.S. citizens.
To be eligible, you must: 1) live in Maui county; and 2) have no form of
prescription insurance. First, enroll by calling the EPAP hotline at (855)
793-7470. Next, you will have to provide the pharmacy with one of the
following:
* A prescription from a licensed health care practitioner;
* A current prescription bottle;
* A prescription phoned in by a licensed health care provider; OR
* Proof of an existing prescription.
You can find participating pharmacies across Maui County below. Please call
ahead to confirm participation.
* Longs Drug Store – 70 E Kaahumanu Ave, Kahului | (808) 877-0068
* Longs Drug Store – 275 W Kaahumanu Ave, Kahului | (808) 871-6268
* Longs Drug Store – 100 Hookele St, Kahului | (808) 873-0571
* Walmart – 101 Pakaula St, Kahului | (808) 871-7012
* Walgreens – 10 E Kamehameha Ave, Kahului | (808) 872-3301
* Costco – 540 Haleakala Hwy, Kahului | (808) 871-8755
* Maui Clinic Pharmacy – 53 S Puunene Ave, Kahului | (808) 877-6222
* Longs Drug Store – 1215 S Kihei Rd Ste B, Kihei | (808) 879-2033
* Safeway – 277 Piikea Ave, Kihei | (808) 891-9130
* Wailea Pharmacy – 34 Wailea Gateway Pl Ste 103, Wailea | (808) 879-0123
* Times Honokowai Pharmacy – 3350 Lower Honoapiilani Rd, Lahaina | (808)
661-8008
* Longs Drug Store – 55 Kiopaa Pl, Makawao | (808) 573-9300
* Makawao Town Pharmacy – 1120 Makawao Ave, Makawao | (808) 573-1055
* Longs Drug Store – 135 Kehalani Village Dr, Wailuku | (808) 242-5606
* Walgreens – 700 Waiale Rd, Wailuku | (808) 872-9742
* Safeway – 58 Maui Lani Pkwy, Wailuku | (808) 243-3527
* Wailuku Professional Pharmacy – 1900 Main St Ste 3, Wailuku | (808) 249-2113
ACCESSING MENTAL HEALTH CARE
Department of Health Maui Community Behavioral Health Clinics: Offering adult
and youth mental health services for those experiencing emotional or
psychological distress. Services include resource guidance, supportive
counseling, medication management, psychiatric services, outpatient substance
use disorder services, and wellness support groups. For more information, please
click here.
* Lāhainā Clinic
* Location: Akoakoa Place, below the Lahaina Civic Center Hours: Monday –
Sunday, 9 a.m. – 4 p.m.
* Hours: Monday – Sunday, 9 a.m. – 4 p.m.
* Phone: (808) 495-5113
* Email: mauiwellness@doh.hawaii.gov
* Wailuku Clinic
* Location: 121 Mahalani Street
* Hours: Monday – Friday, 7:45 a.m. – 4:30 p.m.
* Phone: (808) 984-2150
* Email: mauiwellness@doh.hawaii.gov
Hawaii CARES 988: To speak to a local crisis counselor 24/7, please call (808)
832-3100, (800) 753-6879 or call/text/chat with 988.
Disaster Distress Hotline: Call or text the Disaster Distress Hotline at (800)
989-5990 any time of day to access crisis counseling and support.
* If you require support in American Sign Language (ASL), you can call via a
videophone-enabled device or click the “ASL Now” link at this website.
HMSA: Offering free counseling services for those experiencing mental distress
or in need of assistance with food, housing, and other essential needs. To
receive services, call (800) 580-6934. You do not need to be an HMSA member to
participate.
Kaiser Permanente’s Mobile Medical Care Clinics: Behavioral health services are
available at Kaiser Permanente’s clinics at the Hyatt Regency, Royal Lāhainā
Hotel, and Napili Park.
Hawai‘i UTelehealth: Free confidential crisis counseling services are available
via telehealth to everyone, with a focus on older adults, Native Hawaiian,
Pacific Islander and rural communities. For more information, please call (808)
375-2745, email utele@hawaii.edu, or visit https://hawaiiutelehealth.org/. To
request an interpreter, please call (808) 375-2745.
ENROLLING IN HEALTH INSURANCE
Enrolling in Med-QUEST:
* Due to the public health emergency, the State of Hawai‘i has the flexibility
to change how it administers the Med-QUEST program, such as increasing
eligibility for Medicaid coverage and making it simpler to enroll. If you
lost your job or suffered loss of income, you may be eligible for health
insurance. If you are a COFA citizen and meet all other Medicaid eligibility
rules, you may be eligible. For more information, please visit this website
or call (877) 628-5076.
* If you already have Med-QUEST, all terminations and eligibility renewals are
paused for Maui County residents through May 2024.
Purchasing Insurance on the Health Insurance Marketplace:
* If you lost your health insurance and do not qualify for Med-QUEST, you may
be eligible for a Special Enrollment Period on the Health Insurance
Marketplace. To learn more and enroll visit this website.
* If you had experienced a qualifying event (i.e., loss of other coverage,
birth of child, marriage) before the fires, but were unable to enroll in new
health insurance due to the disaster, you may qualify for an “Exceptional
Circumstance Special Enrollment Period” (SEP).
* You will have to attest that you lived in Maui County during the disaster
and that the disaster prevented you from completing enrollment in health
coverage.
* You will have up to 60 days from the end of the disaster period to select
new health care coverage.
* To request an Exceptional Circumstance SEP, you can call the Marketplace
Call Center at (800) 318-2596 or TTY at (855)-889-4325
* When applying, COFA citizens will need to provide one or more of the
following immigration documents:
* 1-94 arrival/departure record
* 1-94 arrival/departure record and foreign passport
* 1-766 Employment Authorization document, or
* Unexpired passport issued by RMI, FSM, or Palau
REPLACING YOUR MEDICAID ID CARD
You can receive a replacement Medicaid ID card by calling the Med-QUEST Customer
Services Call Center for Neighbor Islands at 1-800-316 - 8005 or the Maui
Med-QUEST Eligibility Branch at 1-808-243-5780. TTY users can call 711.
FEMA ASSISTANCE
COFA citizens are eligible for disaster survivor resources made available to the
general public including access to emergency shelters, crisis counseling,
disaster legal services, and disaster supplemental nutrition assistance (food
stamps).
FEMA Individuals Assistance can provide money and/or a temporary place to live
if you are eligible and have uninsured or underinsured necessary expenses and
serious needs. It is intended to meet basic needs and help survivors start the
recovery process. To receive assistance under the Individuals and Households
Program, you must meet these conditions:
* If you are a COFA citizen, you must either:
* Live in the same household with another adult who is a U.S. citizen,
non-citizen national, or qualified immigrant, or
* Be the parent or legal guardian of a child under 18 who lives in your
household and is a U.S. citizen, non-citizen national, or a qualified
alien. In this case, you must apply as a co-applicant with your child.
* You can call the 24-hour disaster assistance helpline at 1-800-621-3362 to
determine eligibility or visit
https://www.fema.gov/assistance/individual/program and
https://www.fema.gov/assistance/individual/program/citizenship-immigration-status
for more information.
* FEMA must be able to verify your identity;
* Your insurance, or other forms of disaster assistance received, cannot meet
your needs caused by the fire; and
* Your necessary expenses and serious needs are directly caused by the fire.
You can apply for FEMA assistance by registering at www.disasterassistance.gov,
using the FEMA mobile app, calling the FEMA Helpline at 800-621-3362, or by
speaking with a FEMA Disaster Survivor Assistance staff member at a Disaster
Recovery Center. You must apply by December 9, 2023. FEMA assistance is a grant
that doesn’t have to be repaid.
FEMA Disaster Recovery Centers are currently open from 8 A.M. to 7 P.M., seven
days a week at the:
* Lāhainā Civic Center, 1840 Honoapiʻilani Highway in Lāhainā,
* University of Hawai‘i Maui College Building 205 (Community Services
Building), 310 W. Kaʻahumanu Avenue in Kahului, and
* Mayor Hannibal Tavares Community Center (in the Lower Multi-Purpose Room), 91
Pukalani Street in Makawao.
To the extent possible, you should have the following information available when
you apply for assistance:
* A phone number and a reliable alternate in case FEMA needs to call you back;
* Address of the damaged property;
* Social Security number;
* Have information for the person in your household who is a U.S. citizen,
non-citizen national, or qualified immigrant.
* Bank account information or direct deposit information;
* Insurance information (if you have insurance);
* Brief description of damages (if known);
* A mailing address;
* Names of all occupants of your household before the disaster;
* Your household’s annual gross income before the disaster; and
* Pen and paper to write down your registration number.
For more information on eligibility, see here.
Even if you are currently sheltered (staying with friends, family, or on an
employer’s property) you should still register with FEMA for potential future
assistance. After you apply for disaster assistance, FEMA may determine that
you are eligible to receive the following kinds of housing support, depending on
your eligibility and needs.
* Transitional Sheltering Assistance: You could stay in an approved hotel or
motel room paid for by FEMA. After you apply for assistance, FEMA will notify
you if you are eligible. Once you have approval and a FEMA registration ID,
you can look up participating hotels.
* Lodging Expense Reimbursement: You could be reimbursed for hotels, motels,
Airbnb, or other short-term lodging costs.
* To apply for this support, you need to provide your name, the name,
address, and phone number of where you stayed, the dates of occupancy, and
the amount you paid. You will need to provide receipts.
* Rental Assistance: You could receive financial assistance to rent alternative
temporary housing, including essential utilities and security deposit. The
funds may be used to rent a house, apartment, manufactured home, or an RV,
but the amount of time that FEMA will cover rental expenses is limited,
depending on FEMA’s determination of the appropriate benefit:
* Initial Rent Assistance – Up to two months.
* Continued Rent Assistance – Up to 18 months.
* Direct Housing Assistance: FEMA can directly provide housing, such as a lease
or a mobile or manufactured home, if there are no other practical temporary
housing options. Housing can be available for up to 18 months, and requires
paying rent if it is extended.
To learn more about the help available, visit FEMA’s website for the Hawai‘i
Wildfires, which is updated regularly. For additional details on FEMA programs
and application requirements, see here.
OTHER HOUSING ASSISTANCE
Other temporary housing programs do not require any immigration status.
STATE FIRE RELIEF HOUSING PROGRAM
The Hawai‘i Housing Finance and Development Corporation is working to pair Maui
residents displaced by the fires with spare bedrooms, vacation rentals, or
unoccupied units that are available for at least one month. You may be expected
to pay rent, which could be covered by FEMA or state funds. The program’s
webpage includes a map and listing of available homes, updated twice each day.
Fill out this form with your information and needs and you will be contacted for
verification. You will get access to a listing of landlords and homeowners who
are offering a place to stay, and should expect that you will need to provide
proof of ID and residency and negotiate the terms of your stay with the person
offering it.
For more information, see this FAQ. You can also call 808-587-0469 between 7:45
A.M. and 4:30 P.M., Monday through Friday, or leave a voicemail or email
hawaiifirereliefhousing@hawaii.gov and leave a message and your contact
information.
RED CROSS TRANSITIONAL HOUSING
The Red Cross is working to provide temporary housing assistance in the form of
hotel rooms to those displaced by the fire, regardless of citizenship. Call the
Red Cross at 1-800-733-2767.
HOUSING AND RESOURCES COUNSELING
The Disaster Recovery Center has Federal Emergency Management Agency (FEMA) and
Small Business Administration (SBA) specialists that can help you access
resources and applications from the federal and state government and voluntary
organizations.
The federal Department of Housing and Urban Development provides free,
confidential housing counselors that can help you find housing resources to
recover from the fire. A counselor can help you make a plan, navigate FEMA
assistance and insurance, communicate with a landlord or mortgage company, and
know your rights. Request an appointment with this form. For more information,
see how a housing counselor can help and what questions you can ask.
OTHER ASSISTANCE
If you need immediate help, Maui Nui Strong maintains a webpage featuring
voluntary and nonprofit organizations that may be able to support your needs.
For updates on state, county, and other resources, see
LEGAL ASSISTANCE
For a PDF copy of this guide, click here.
DISASTER LEGAL SERVICES
Legal Aid Society of Hawaii (LASH) provides free civil legal assistance to
low-income individuals impacted by the Maui Wildfires in partnership with FEMA,
the American Bar Association Young Lawyers Division, and the Hawaii State Bar
Association.
* Potential civil legal services include:
* FEMA, U.S. Small Business Administration and other public assistance
financial benefits including Supplemental Nutrition Assistance Program
(SNAP) and disaster unemployment
* Filing medical and insurance claims
* Negotiating excessive medical bills, debt collection, and bankruptcy claims
* Legal issues pertaining to water safety issues
* Home repair and contract disputes
* Consumer protection issues such as fighting contractor/construction fraud
as well as identity theft
* Housing issues
* Replacement of wills and other vital documents destroyed in the fires
* Disability-related access to federal, state and local disaster programs
* Family law
* Hours: Phone services are available Monday through Friday from 9:00AM to
11:30AM and 1:00PM to 3:30PM
* Legal Helpline: 808-536-4302
* 24/7 Online Client Intake: please use this link.
* More information: please visit their website here.
Free legal advice may be accessed online at https://hawaii.freelegalanswers.org/
ABA Free Legal Answers is a project of the American Bar Association's Standing
Committee on Pro Bono and Public Service. Question topics have been expanded to
answer basic Maui Disaster Relief questions, in the areas of Private Landlord/
Tenant, Family Law, Collections/Chapter 7 Bankruptcy, and Estate Planning.
--------------------------------------------------------------------------------
INFORMATION FOR AFFECTED RESIDENTS - MAUI
EMERGENCY UPDATES
Maui County is able to send you emergency alerts via text message, email, pager,
or voice mail, based on your preferences. To sign up for Maui County Emergency
Alerts and get the latest updates, click here. To see updates from Maui
County, click here.
Radio updates are also broadcasted daily at 9 a.m., 12 p.m., and 3 p.m. To see
which stations are broadcasting updates, click here.
SHELTERS
For a PDF copy of this guide, click here.
For updates on evacuations and shelters from the Maui Emergency Management
Agency, click here, or visit the Hawai‘i Red Cross website.
FINDING LOVED ONES
For a PDF copy of this guide, click here.
If you are trying to locate loved ones, either the Red Cross or the Maui
County’s Family Assistance Center may be able to help.
For the Red Cross, please call 1-800 RED CROSS (1-800-733-2767) and select
Option 4. Follow the voice prompts for "Hawai‘i Wildfires." Provide as much
detail as possible to assist in potentially locating your missing loved one.
Please note call volume is high and callers may experience longer wait times.
The Family Assistance Center has been relocated from the Kahului Community
Center to the Hyatt Regency’s Monarchy Ballroom at 200 Nohea Kai Dr. in
Ka’anapali. The Center is open daily from 10 a.m. to 8 p.m.
SCHOOLS
For a PDF copy of this guide, click here.
OVERVIEW
The Hawai‘i Department of Education (HIDOE) is closely monitoring conditions and
working with county, state, and federal officials. For information on HIDOE
resources for West Maui, please call 808-784-6200 or email doeinfo@k12.hi.us.
You may also visit http://bit.ly/HIDOE-West-Maui-Resources
SCHOOL ENROLLMENT
Displaced West Maui families are strongly encouraged to re-enroll their
child(ren) at another nearby school once they are able to, since schools provide
students with in-person services like meals, social engagement, counseling
support, and access to resources.
All Hawai‘i public schools will welcome the enrollment of students impacted by
the wildfires. To enroll, parents and guardians must complete an MVI form and
submit it to the new school. For the MVI form, please click here.
For more information on bus schedules and location, please click here.
BUS SERVICE
HIDOE is offering free bus service for impacted students to their temporary
designated schools. Students are encouraged to Students who want to take
advantage of free school bus transportation from West Maui to their designated
schools are encouraged to sign up in advance at bit.ly/WestMauiBusApp.
For more information on bus schedules and location, please click here.
DISTANCE LEARNING
Families with access to a stable internet connection may register for the State
Distance Learning Program. With this option, parents may select between
asynchronous learning (flexible schedule for accessing lessons and assignments)
or synchronous learning (real-time participation in virtual classes through
video conferencing).
To register for the State Distance Learning Program, complete this form.
* For questions, call 808-307-7550 or email statedistancelearning@k12.hi.us
For Hawaiian language immersion students, parents can register their child for
the State Kaiapuni Distance Learning Program at this link.
* For questions, call 808-518-5364 or email keleao-kaiapuni@k12.hi.us
HIDOE will offer a distance learning hub for K-8 students starting September
19th at Citizen Church located ta 4275 Hine Way in Lāhainā. The learning hub
will provide distance learning students with in-person opportunities for teacher
support and peer socialization, as well as access to meals, recess,
social-emotional learning and other resources. Grade levels will report to the
learning hub based on the following schedule:
* Grades K-3: Monday to Friday – 8 a.m. to 10:30 a.m.
* Grades 4-5: Monday to Friday – 11:30 a.m. to 2 p.m.
* Grades 6-8: Monday to Friday – 11:30 a.m. to 2 p.m.
CHILDREN’S MENTAL HEALTH
Natural disasters can deeply affect children’s emotional, social, and mental
health and well-being. Resources can be found here:
* Hawai‘i Department of Education: Mental health resources are available to
affected students, including free counseling sessions with Hazel Health.
Services are available Monday through Friday between 7 a.m. – 7 p.m. To
receive these services, visit HDOE’s website.
* Maui Family Guidance Center: MFGC has in-person options for students not
enrolled in HIDOE schools at their Wailuku Office Monday-Friday between 7:45
a.m. – 4:30 p.m. Please call ahead at 808-243-1252
* Children and Disasters Resource Center: Information on how children and
teenagers may experience disasters, common reactions, and coping tips. To
view these resources, please click here.
* Helping Children Cope with Disaster: Suggestions for parents, caregivers, and
other adults on how to help children recover from a disaster. Visit the
following links to access the resource in your preferred language: English,
Chinese, Korean, Spanish, Tagalog, Vietnamese
COUNSELING SERVICES FOR STAFF
In-person, phone, and help-line services are available for HIDOE staff who are
seeking emotional and mental health support to process distress caused by the
wildfires. Resources can be found here:
* Lāhainā Comprehensive Health Center: In-person services are available daily
from 8:00 a.m. to 5:00 p.m. For phone counseling services, call (808)
984-8201 or (808) 984-8260.
* Carelon Behavioral Health: Hawai‘i Medical Services Association (HMSA)
partner Carelon Behavioral Health provides free counseling services 24/7 by
calling 1-800-580-6934. A HMSA membership is not required.
MORE INFORMATION
For up to date information regarding school operations on Maui, including school
reopening, please click here.
AIR TRAVEL
For a PDF copy of this guide, click here.
Status of Maui Airports
* Kahului Airport (OGG) is open and fully operational. Airlines have increased
outbound flights to Honolulu and the mainland. Flights in and out of Kahului
Airport can be tracked here.
* Kapalua Airport (JHM) is open only for emergency flights. No commercial
airlines have flights from this airport.
Modifying or Canceling Air Travel to and from Maui: Some airlines flying from
Kahului have offered flexible travel policies that allow refunds or ticket
changes:
* Hawaiian Airlines – also see FAQ on the fires here.
* Southwest Airlines
* Alaska Airlines
* United Airlines
* Delta Airlines
* American Airlines
* WestJet
* Air Canada
* Virgin Atlantic
TOURISM AND VISITORS
For a PDF copy of this guide, click here.
OVERVIEW
Wildfires have seriously impacted the areas of Lāhainā, making travel
inadvisable to that area as well as Kā‘anapali, Napili, and Kapalua. If you are
a visitor staying in another area on Maui, please avoid these areas. Travel
restrictions to these areas will end October 8th with the exception of Lāhainā.
Travel to the other islands in the state is not impacted.
Hotels in Kā‘anapali, Napili, and Kapalua have temporarily stopped accepting
bookings for future reservations as they are housing their employees and
displaced families. Visitors who had planned to stay in in these areas in the
coming weeks and months are urged to consider rescheduling their travel plans
for a later time or another part of Maui.
FUTURE TRAVEL PLANS
For information on future travel to Hawai‘i, please visit gohawaii.com or see
the Hawai‘i Tourism Authority’s wildfire updates page here.
UTILITIES
RESTORING ELECTRIC POWER
For a PDF copy of this guide, click here.
Outages and Restoring Power: Hawaiian Electric has set up a website to provide
up-to-date information on their efforts to restore power after the fire. They
warn that residents who have had their power restored may still have
intermittent outages as the system is brought back online. They have requested
customers who experience an outage should report it to the 24/7 Maui trouble
line at 808-871-7777.
Safety: Hawaiian Electric also cautions Maui residents to avoid downed power
lines, and stay at least 30 feet away. They request that residents report downed
powerlines to their 24/7 Maui Trouble Line at 808-871-7777.
Assistance: If you have immediate needs from the fire, Maui Nui Strong maintains
a webpage featuring voluntary and nonprofit organizations that may be able to
support your needs.
BROADBAND, CELL PHONE, HOME PHONE, AND CABLE TV
For a PDF copy of this guide, click here.
County of Maui Communication Update: As of September 15, the County advised that
the three major wireless carriers are reporting near pre-fire operations with
near-equivalent coverage and capacity. The County is publishing daily updates on
many issues, including communications, at
https://www.mauicounty.gov/CivicAlerts.aspx.
Latest Information on 911: The Maui 911 answering point is fully functional.
Low-Income Phone and Broadband Subsidy: If you are not already enrolled,
qualifying low-income customers may be able to enroll in the Lifeline Program
($9.25 per month off of internet or phone services) and Affordable Connectivity
Program ($30 per month off of internet or phone services and a $100 device
subsidy). The FCC has announced that if you if you are receiving individual
assistance from the Federal Emergency Management Agency’s (FEMA) Individuals and
Households Program (IHP), you will qualify for Lifeline and just need to provide
the documentation that you are receiving the assistance. If you enroll in the
Disaster Supplemental Nutrition Assistance Program (D-SNAP), you will also be
eligible for the Affordable Connectivity Program, as well as for Lifeline. More
information and how to enroll is available at www.fcc.gov/lifeline-consumers and
www.getinternet.gov.
Company Updates: Carriers are reporting that services are at or near the level
they were pre-fire, with the exception of structures that were completely
destroyed.
Here are the webpages where carriers reported Maui fire updates, along with
their announced billing policies during the crisis:
* AT&T—AT&T is waived overage charges from August 9, 2023 through September 7,
2023 to provide unlimited talk, text and data for AT&T Postpaid & Prepaid
customers with billing addresses on Maui.
* Charter—Charter committed that they worked to identify impacted locations to
shut off billing and will be crediting impacted customers for outages.
* Hawaiian Telcom—Hawaiian Telcom paused billing charges billing charges for
customers in the fire destruction zones.
* T-Mobile—T-Mobile offered unlimited talk, text, and data from August 10
through August 31 to all prepaid and postpaid Maui customers.
* Verizon—Verizon waived call/text/data usage incurred for prepaid and
postpaid consumer and small business customers on Maui from August 10 to
August 31.
DRINKING WATER SAFETY
For a PDF copy of this guide, click here.
There are currently Unsafe Drinking Water Alerts for the Upper Kula Water
System and the Lahaina Water System. Updates on the location of water tankers to
serve areas impacted by the fire are also available. Here is a map of the
potentially affected areas of the Lāhainā Water System.
For additional assistance, Maui Nui Strong maintains a webpage featuring
voluntary and nonprofit organizations that may be able to support your needs.
If you are looking for information about Hawai‘i Island, click here.
Last updated 12/21/23 at 8:41 AM
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