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Shopping for a UX research solution? These are the six questions you need to ask

Shopping for a UX research solution? These are the six questions you need to ask

Shopping for a UX research solution? These are the six questions you need to ask

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 * Products
   PRODUCTS
   
   Research Platform
   
   Automate and scale remote UX research
   
   Participant Recruitment
   
   Recruit, schedule, and incentivize participants
   
   Insights Hub
   
   Store, analyze, and share customer insights
   
   Research Services
   
   Tap into our world-class UX research consultancy
   
   KEY FEATURES
   
   Live Interviews
   
   Automate and scale moderated user research
   
   Usability Testing
   
   Make the right design decisions by testing with users
   
   Card Sorting
   
   Ensure your content is structured in a way that users understand
   
   Live Intercept
   
   Invite users on your website or app to take a study or join your panel
   
   Tree Testing
   
   Ensure users can find what they're looking for on your website
   
   Click Testing
   
   A fast and cost-effective way to ensure your design works for users
   
   Benchmark with QXscore
   
   Benchmark your digital experience over time and relative to competitors
   
   Surveys
   
   Quicky gather rich, attitudinal feedback at scale

 * Solutions
   BY ROLE
   
   UX Research
   
   Increase the efficiency and impact of UX research
   
   Product
   
   Agile UX research for confident decisions
   
   Marketing
   
   Engage, convert, and grow your audience
   
   Design
   
   Discover user goals and quickly test your designs
   
   BY USE CASE
   
   Quick design iteration
   
   Continuously test to keep up with the pace of design and development
   
   User focused product decision
   
   Make confident decisions throughout product development
   
   UX Measurement
   
   Benchmark your digital experience over time and relative to competitors

 * Customers
   TOP CUSTOMER STORIES
   See all
   
   ING x UserZoom
   
   Democratizing UX research without sacrificing quality
   
   Kimberly-Clark x UserZoom
   
   Measuring the impact of UX at scale
   
   PayPal x UserZoom
   
   Increasing confidence with multi-method research

 * Resources
   RESOURCES
   
   UX blog
   
   UX research trends, insights and best practice tips from industry experts.
   
   Ebooks
   
   UX research how-to guides and deep-dives into industry trends.
   
   Webinars
   
   UX research webinars presented by industry experts and leaders.
   
   Events
   
   UX research industry events and conferences, both virtual or in-person
   
   UX podcasts
   
   Quick, insightful interviews with design, product, and UX leaders.
   
   Training
   
   Informative courses to advance your UX education and gain certification.
   
   Glossary
   
   A dictionary of UX and user research terms, phrases, and definitions.
   
   Research Masterclass
   
   Monthly customer webinar series on UX research best practices
   
   SUPPORT
   
   Product support
   
   Support for UserZoom, UserZoom Go and EnjoyHQ customers
   
   Contact us
   
   We're here to help

 * Company
   ABOUT US
   
   Our company
   
   Learn more about UserZoom's values and mission
   
   Partners
   
   Partner with UserZoom to improve business impact
   
   Careers
   
   Join our team and help drive UX forward
   
   Participate in UX research
   
   Get paid to share your feedback
   
   Brand toolkit
   
   Our brand guidelines, logos and pictures for you to use

   Plans

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UX RESEARCH, DONE RIGHT

Empower your team with high-quality UX insights to create digital experiences
that delight users and grow your business.

Contact us
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TRUSTED BY EXPERIENCE-LEADING BRANDS ACROSS THE GLOBE

2,000+ digital innovators, disrupters and transformers choose UserZoom to design
and build better digital experiences for their customers.

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See all customers



THE WORLD'S FIRST UX INSIGHTS SYSTEM

Exceptional digital experiences that drive measurable ROI need quality insights
throughout product development. That's why UserZoom brings together mixed-method
research capabilities, world-class UX consultancy, a sophisticated participant
recruitment engine, and the measurement and reporting tools necessary to
demonstrate business impact.


MIXED-METHOD RESEARCH

Get accurate, actionable insights from the right blend of methods, all on one
platform

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PARTICIPANT RECRUITMENT

Fast and flexible access to more than 120 million vetted participants worldwide

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MEASURE USER EXPERIENCE

Demonstrate impact with meaningful UX measurement over time or vs. competitors

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UX RESEARCH CONSULTANCY

Our global team of research experts are with you every step of the way

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PLATFORM


GET THE RIGHT INSIGHTS


MULTI-METHOD TESTING

Uncover opportunities with video-based interviewing and validate designs at
scale with behavioral and attitudinal data from click tests, card sorts, tree
tests, and surveys.

Learn more


INSIGHTS ON A GLOBAL SCALE

Get quality insights faster from users anywhere around the world with our remote
moderated and unmoderated testing capabilities.

Learn more


INDUSTRY-LEADING SECURITY

UserZoom exceeds industry standards for security and confidentiality. Our UX
research solution is both SOC2 Type I and SOC2 Type II compliant.

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RECRUITMENT


FIND THE RIGHT PARTICIPANTS


QUALITY PARTICIPANTS AT SCALE

Select the right target audience from our global panel of 120m vetted research
participants directly from the platform. Or have the flexibility to recruit as
many of your own customers as you need.

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FIND THE RIGHT SAMPLE SIZE

Ensure quality insight by recruiting the right number of participants for rapid
qualitative testing and make confident, data-driven decisions based on
quantitative data from higher sample sizes.

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SAVE TIME AND EFFORT

Avoid time-consuming admin with automated participant recruitment for usability
studies, along with automated session scheduling and incentive handling.

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ANALYSIS


MAKE THE RIGHT DECISION


FAST DECISION-MAKING WITH AUTOMATED INSIGHT

No matter the research method you choose to inform decision-making, UserZoom's
automated reporting makes it fast and efficient to review and share key
insights.

Learn more


QUICKLY UNDERSTAND WHAT CUSTOMERS THINK AND FEEL

Fast access to qualitative insight with automatic video transcriptions, synced
playback and search, and quantify insights with NPS, trust and ease-of-use
scores.   

Learn more


GET CLEAR, ACTIONABLE DATA ON HOW CUSTOMERS BEHAVE

Automatically get behavioral data on task success rates, time on task, and
visual heatmaps. Share this easily understood data with stakeholders to
confidently inform design decisions.

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UX RESEARCH SERVICES


GET THE RIGHT SUPPORT


ADVANCE YOUR UX RESEARCH PRACTICE

We partner with you, across the entire journey, to advance your UX research
practice and make an impact.

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RUN IMPACTFUL RESEARCH AT ANY SCALE OR PACE

UserZoom’s research experts meet you where you are to deliver instructor-led UX
training designed to meet your goals and your roles.

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YOUR UX RESEARCH, DELIVERED BY OUR EXPERTS

We can augment your team with ongoing support from one of our researchers, or
deliver project-based research from start to finish.

Learn more


HIT THE GROUND RUNNING

UserZoom’s comprehensive guide to planning, launching, managing, and analyzing
UX research gives you all you need to know about creating experiences your users
will love.

Download ebook

"UserZoom is the high-performance supercar of research platforms. And you're
just an incredible partner too. People are excited to use the tool and then
they're also excited to get to talk to your UX research experts."

John Wyatt

UX Leader, Global Technology Company

“With remote unmoderated research from UserZoom, we can have more participants
and spend less time on traveling, setting up the lab and recruiting users. We
also save time on the analysis of the gathered data.”

Deborah Torres

UX Researcher, PayPal

“The combination of both rapid and qualitative research with remote testing at
scale and quantitative metrics provides statistical significance for
stakeholders.”

Martin Hicks

Senior Researcher, Lloyds Bank


GET THE INSIGHTS YOU NEED TO FUEL EXCEPTIONAL USER EXPERIENCES

Request a demo
Contact sales


EXPLORE

 * Quick design iteration
 * User-focused product decisions
 * UX measurement
 * For UX Researchers
 * For UX Designers
 * For Product Managers
 * For Marketers


PRODUCT

 * Research Platform
 * Participant recruitment
 * Insights Hub
 * Research services
 * Plans


ABOUT US

 * Company
 * Partners
 * Careers
 * Brand toolkit
 * Get paid to test
 * Be an advocate


RESOURCES

 * UX blog
 * Ebooks & Reports
 * Events
 * Webinars
 * UX podcasts
 * UX research guide
 * Usability testing guide
 * Rapid Research framework
 * UX glossary
 * Help center
 * UserZoom Academy
 * Research Masterclass


LEGALS

 * Privacy Policy
 * Terms of use
 * Security standards
 * Data privacy

 * LinkedIn
 * Twitter
 * Facebook

©2022 All Rights Reserved. UserZoom is a registered trademark.






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