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 * Home
 * Previous Year
   * 2021 Highlights
   * 2021 Panel of experts
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 * FAQ
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FROM BRICK-TO-CLICK-TO-BRICK: THE FUTURE OF SEAMLESS RETAIL EXPERIENCES

GET INSPIRED AND CONNECT WITH RETAIL’S BRIGHTEST MINDS IN ASIA!

#RETAILRESET

19-20 JULY, 2022
9AM – 4.30PM SGT / GMT+8
IN-PERSON
SHANGRI-LA SINGAPORE

REGISTER NOW

GET YOUR TICKETS TODAY

– SEE YOU AT RETAIL RESET!

The next frontier of retail is here. While retailers have demonstrated their
flexibility to overcome the many challenges facing their industry, the past two
years have seen massive changes to the retail industry, and they are not going
anywhere anytime soon. With many parts of the world opening up, consumers are
finally able to fulfill their craving to shop in-person after clicking the “Add
to cart” button one too many times. However, this also means consumers are
expecting the buying experience to be consistent both online and offline. How
does this impact retail businesses?

In 2022, retail businesses need to level up their seamless retail strategy to
deliver first-class shopping experience across all channels. Innovation is
non-negotiable, and at Retail Reset 2022, it is the one-stop conference for
retailers to adopt best practices on driving growth and revenue amidst so much
change. This conference focuses on engineering interactive and dynamic
omnichannel experiences for customer acquisition, retention, and organic
engagement to thrive in this overly-competitive space.



ABOUT RETAIL RESET

Once again, retail has been redefined. The shift of store from being the point
purchase to the place of experience.

In 2021, 90% of APAC consumers expected retailers to sell their products online.
Fast forward a year later, every channel is your storefront, especially in
today’s connected world. 2 in 3 APAC retailers are eyeing store footprint
expansion in 2022. It’s high-time retailers rethink the purpose of a store to
fulfill beyond just customers coming and purchasing. Interaction with customers
are not only online or in-person, but at all touchpoints on the customer
journey.

AT RETAIL RESET, LEARN FROM THE MOST IMPRESSIVE MINDS ON HOW RETAILERS, WITH
STRATEGIC USE OF TECHNOLOGY, DATA AND CUSTOMER ENGAGEMENT, WILL BE ABLE TO TAKE
ADVANTAGE OF THE NEW RETAIL ERA TO KEEP THE CUSTOMERS COMING BACK AND THE
REVENUE COMING IN.

KEY TAKEAWAYS AT RETAIL RESET

BULLETPROOF YOUR RETAIL STRATEGY TO BE MORE AGILE AND BETTER PREPARED TO
NAVIGATE VOLATILITY WHILE DEALING WITH ABRUPT CHANGES IN CONSUMER BEHAVIOUR.

CREATE A SEAMLESS CUSTOMER JOURNEY MAP THAT GIVES A HIGH-LEVEL OVERVIEW OF ALL
THE TOUCHPOINTS BETWEEN THE RETAILER AND CUSTOMER.

EVALUATE YOUR RETAIL BUSINESS' VALUE PROPOSITION FOR DIVERSIFICATION OF REVENUE
STREAMS TO ENSURE LONG-TERM BUSINESS LONGEVITY.

DEVELOP NEXT-GEN RETAIL LOYALTY PROGRAMME TO DRIVE HYPER-PERSONALISATION AND
MEANINGFUL CUSTOMER DATA ACQUISITION STRATEGY.

INTEGRATE A ROBUST RETAIL CYBERSECURITY STRUCTURE TO PROTECT CUSTOMER DATA,
IMPROVE CUSTOMER EXPERIENCE, AND CREATE LOYAL CUSTOMERS FOR YOUR BUSINESS.

INNOVATE EXPERIENTIAL RETAILING WITH LEADING RETAIL TECHNOLOGY, AUTOMATED
PROCESSES, CASHLESS SHOPPING, AND MORE, CATERED SATISFY TO CONTEMPORARY RETAIL
CUSTOMERS.

COLLABORATE WITH KEY INDUSTRY RETAIL PLAYERS WITH ALIGNED BUSINESS OBJECTIVES TO
UNLOCK NEW OPPORTUNITIES FOR YOUR BUSINESS TO BOOST RETAIL SALES.

ADOPT FRICTIONLESS AND DIRECT ONE-CLICK PURCHASING OPTIONS WITH THE PERKS OF
SOCIAL COMMERCE TO DRIVE RETAIL SALES AND ACQUIRE NEW SEGMENTS OF CUSTOMERS.

BUILD A RESILIENT SUPPLY CHAIN NETWORK WITH FORECASTING AND DEMAND PLANNING TO
OVERCOME SHORTAGES DURING PEAK SEASONS.

DELIVER BEST-IN-CLASS CUSTOMER SERVICE WITH A NEWLY TRAINED RETAIL TEAM THAT IS
WELL-EQUIPPED TO HANDLE THE EXPECTATIONS AND NEEDS OF THE NEW-AGE CUSTOMERS.


WHO SHOULD ATTEND RETAIL RESET?

 * Retail executives who are looking at reinventing their retail strategies for
   higher customer engagement, acquisition and retention.
 * Operations, digital and planning executives who are seeking to improve
   omnichannel retail capabilities.
 * Sales and marketing professionals who are responsible for designing campaigns
   to better connect with their target audience.
 * Business owners and entrepreneurs who are looking to refresh their retail
   strategy to scale their retail sales.

2022 SPEAKERS

NGAI YUEN LOW

Group Chief Merchandise & Marketing Officer

AEON Group


JHEEVA SUBRAMANIAN

Chief Financial Officer

BHG Singapore


KENJI NARUSHIMA

Chief Strategy Officer

Carro


ALDRIC CHAU

Head of Retail, E-commerce & Travel Partnerships, Asia Miles

Cathay Pacific



VIVEK KAUL

Head of Retail, Advisory & Transaction Services, Asia

CBRE


SIDDARTH CHATURVEDI

Country Head

Circles.Life


SUSANNE ARFELT

Managing Director, SEA Consumer & Foodservice

Fonterra


GUILLAUME CHARLETON

Regional Head of Operations

foodpanda



CANDYSE YIP

Head of E-commerce, Singapore & Malaysia

Fossil Group


PAUL CHUA

Head of E-commerce

Gain City



GEN LEHN

Country Head

Inditex Vietnam


RAMEET KAUR

General Manager

L’Oreal


JUSTIN HARRIS

Senior Director, Architecture & Design, Global

Restaurant Brands International


CHARLOTTE TEO

Global Marketing Director

TiNDLE

 



SWARNIM BHARADWAJ

Global Brand Director

Lux, Unilever


WILMER RYAN CU

Global Marketing Director, APAC

Wella Company



DON’T JUST TAKE OUR WORD FOR IT. HEAR WHAT OUR PAST ATTENDEES HAD TO SAY ABOUT
RETAIL RESET!

THE RETAIL RESET 2021 CONFERENCE HAS BEEN A RESOUNDING SUCCESS. ALL SPEAKERS AND
PANELS WERE WELL PREPARED, AND ALL OF THE SESSIONS WERE PACKED WITH VALUABLE
INFORMATION. MARKETING-INTERACTIVE HAS ORGANISED THE CONFERENCE VERY WELL. THE
SELECTION OF TOPICS, SCHEDULING OF THE TALKS, AND ONLINE TECHNICAL ASPECTS WERE
ALL SUPERBLY ARRANGED. I THOROUGHLY ENJOYED THE TWO-DAY CONFERENCE. LOOKING
FORWARD TO FUTURE CONFERENCES!

CHIEF GROWTH OFFICER

Kinofy

USEFUL AND RELEVANT.

TRADE MARKETING ASSISTANT MANAGER

Uhrenholt

MY FAVOURITE SESSIONS HAVE TO BE FROM TREASURE DATA AND HAPPY FRESH. THEIR
PRESENTATIONS ARE TRULY INSIGHTFUL AND INSPIRING, FOR US TO LOOK DEEPER INTO HOW
WE CAN UTILISE ACTIONABLE DATA TO ENHANCE CUSTOMER EXPERIENCE, AS WELL AS THE
IMPORTANCE OF CREATING RELEVANT CONTENT TO INCREASE CONVERSION.

MARKETING MANAGER

AMOREPACIFIC Malaysia

RETAIL RESET BROUGHT TOGETHER A GREAT VARIETY OF EXPERTS IN VARIOUS SEGMENTS
LIKE MARKETING, E-COMMERCE, ADVERTISING, MARTECH AND EVEN START-UPS. MORE
IMPORTANTLY, IT TOUCHES ON TOPICS THAT ARE CRUCIAL TO HELP BRANDS MOVE FORWARD
IN THE UPCOMING "POST-COVID" ERA. TRULY, IT WAS AN HONOUR TO BE A PART OF THIS
EVENT.

VP, MARKETING

HappyFresh

RETAIL RESET SAW A FANTASTIC LINEUP OF INDUSTRY SPEAKERS WHO HAVE A WEALTH OF
EXPERIENCE TO SHARE. THE SESSION WAS TIGHTLY MANAGED AND LEFT ME WANTING FOR
MORE! WOULD DEFINITELY BE BACK FOR MORE!

HEAD FOR DIGITAL MARKETING, E-COMMERCE & NEW RETAIL

Hasbro

IT WAS A PLEASURE BEING PART OF RETAIL RESET TO HEAR INSIGHTFUL SESSIONS FROM
DIVERSE DIGITAL LEADERS. I AM DEFINITELY WALKING AWAY WITH GREAT IDEAS AND FOOD
FOR THOUGHT. ALSO, A BIG SHOUT OUT TO THE TEAM BEHIND THIS EVENT; EVERYTHING WAS
EASY AND SEAMLESS. LOOKING FORWARD TO THE NEXT ONE AND HOPEFULLY IN-PERSON.

HEAD OF E-COMMERCE

Jashanmal Group

THE RETAIL RESET 2021 CONFERENCE HAS BEEN A RESOUNDING SUCCESS. ALL SPEAKERS AND
PANELS WERE WELL PREPARED, AND ALL OF THE SESSIONS WERE PACKED WITH VALUABLE
INFORMATION. MARKETING-INTERACTIVE HAS ORGANISED THE CONFERENCE VERY WELL. THE
SELECTION OF TOPICS, SCHEDULING OF THE TALKS, AND ONLINE TECHNICAL ASPECTS WERE
ALL SUPERBLY ARRANGED. I THOROUGHLY ENJOYED THE TWO-DAY CONFERENCE. LOOKING
FORWARD TO FUTURE CONFERENCES!

CHIEF GROWTH OFFICER

Kinofy

USEFUL AND RELEVANT.

TRADE MARKETING ASSISTANT MANAGER

Uhrenholt




FEATURED ARTICLES

SA SA HK LARGE SCALE PROMOTIONAL CAMPAIGNS SEES GROWTH IN RETAIL

Read More

SIA PARTNERS 15 SG RETAIL BRANDS TO CREATE PRODUCTS MADE FROM UPCYCLED AIRCRAFT
PARTS

Read More

INTERVIEW: SUNWAY MALLS' MEETS CHALLENGES HEAD ON IN THE NEW WORLD OF ECOMMERCE
AND RETAIL

Read More

20 RETAILERS FROM GREATER CHINA AND SEA MAKE IT TO DELOITTE'S TOP 250 GLOBAL
BRANDS

Read More

ETUDE HOUSE QUITS PHYSICAL RETAIL IN SG TO FOCUS ON ECOMMERCE

Read More

THE BODY SHOP'S RETAILER SEES PROFIT JUMP, ECOMMERCE A CRUCIAL CONTRIBUTOR

Read More

HP VOWS COMMITMENT TO MALAYSIA WITH FLAGSHIP EXPERIENTIAL RETAIL STORE

Read More

5 BRANDS IN HONG KONG ACING THEIR RETAIL MARKETING EFFORTS

Read More

SA SA HK LARGE SCALE PROMOTIONAL CAMPAIGNS SEES GROWTH IN RETAIL

Read More

SIA PARTNERS 15 SG RETAIL BRANDS TO CREATE PRODUCTS MADE FROM UPCYCLED AIRCRAFT
PARTS

Read More

INTERVIEW: SUNWAY MALLS' MEETS CHALLENGES HEAD ON IN THE NEW WORLD OF ECOMMERCE
AND RETAIL

Read More

20 RETAILERS FROM GREATER CHINA AND SEA MAKE IT TO DELOITTE'S TOP 250 GLOBAL
BRANDS

Read More

ETUDE HOUSE QUITS PHYSICAL RETAIL IN SG TO FOCUS ON ECOMMERCE

Read More

THE BODY SHOP'S RETAILER SEES PROFIT JUMP, ECOMMERCE A CRUCIAL CONTRIBUTOR

Read More


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