community.docusign.com
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URL:
https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On October 23 via api from RU — Scanned from US
Submission: On October 23 via api from RU — Scanned from US
Form analysis 2 forms found in the DOM
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</form>Text Content
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,853 Topics
* 14,528 Replies
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4853 Topics
Recently Active
Most Replies Most views Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
5367
A
1 month ago
R
remakerNewcomer
asked in eSignature
Signed documents not in my free account.
How do I find documents that others have sent me that I have signed? It seems
like my email may be associated to multiple accounts. The account that I can log
in to, 29922419, is NOT receiving documents that I signed related to that
associated email address. How can I make sure that 3rd party docusign agreements
sent to my email get associated to my active account? And can I archive other
signed docs into that account if I have the security keys for them? I can reach
\old documents from my email links but I would like them all collected in my
account.
0
5011
R
39 minutes ago
B
BlaineNewcomer
asked in eSignature
email issue
My issue is that a client’s DocuSign requests are rejected as “The email account
that you tried to reach does not exist,” but regular emails to the same address
go through. Not sure why the DocuSign emails are being flagged as “wrong
address.”
0
133
N
1 hour ago
M
mr1Troubleshooter
asked in eSignature
Left menu settings
Hello All: Is there any way to change the settings on the left menu? (the one
that begins: ‘Start’ , ‘Shared Access’, ‘Envelopes’...) I’d prefer that it
remain fully open - so I don’t have to keep clicking “show more” whenever I
refresh/move to another page. The two categories I use most are “Completed” and
“Waiting for Others” - which means extra clicks to get to “Waiting for Others”.
thanks mr1
0
133
N
1 hour ago
N
NikitaTestObserver
posted in eSignature
Docusign Sender
Hi Team, why its always showing account owner name instead of sender when sender
sent document for signature in docusign?
0
10
N
1 hour ago
M
MThornicroftNewcomer
asked in eSignature
Bulk Send - Line break / carriage return in CSV
Hi All, Is it possible at all to have a line break, e.g. \r\n within the CSV for
particular text fields? An example would be a custom field for addresses, so
rather than have: 1 The Close, Best City, BC01 0BC Instead it’s: 1 The CloseBest
CityBC01 0BC I’ve tried a few variations (\r\n, \r, \n, \\n, \\r) but each time
the backslash just escapes the next character and returns whitespace rather than
a line break. I’ve also tried double quotes around the text with an actual new
line but the import process then thinks this is a new row. Thanks,Matt
0
201
C
1 hour ago
S
ssadNewcomer
asked in eSignature
Passport not working to verify identify
Hello, I am having issues getting verified based on my passport. I have tried
many different things from clearing cache, to using wifi vs data, using
different phones, computer combinations. Nothing is working. Here is the history
log that I get. Does anyone have any ideas what else I can suggest the sender to
do to make this work? Thank you. Sam
0
10
S
2 hours ago
H
Hitoshi Nakajima
asked in eSignature
Identification process for qualified electronic signatures that comply with
eIDAS
last year, I went through the Identification process where the signatory
presented his passport to a DocuSign verification officer via webcam, and after
having the officer confirm his identity, he obtained a security code for
qualified electronic signatures via SMS and then executed a qualified electronic
signature.I don’t remember what I should select to go through the same procedure
as last time in the DocuSign’s platform, where the verification officer confirms
the signatory’s identity via webcam. Is this identification procedure no longer
available? On the other hand, when I used the “DocuSign ID Verification for EU
Advanced with Liveness” method of Identity Verification this time, I was able to
proceed to the electronic signature without speaking with the verification
officer via webcam, simply by taking a picture of my passport and a video of my
face. Does an electronic signature in this procedure count as a valid qualified
electronic signature that complies with eIDAS?
0
60
H
2 hours ago
T
terrydhf2024Newcomer
asked in eSignature
Invoices email to me automatically
Hi there, I can’t find a way to get docusign to send our billing invoices to us
monthly by default/automatically? Without me logging in and downloading. How do
I do this?
0
51
C
2 hours ago
J
JinxNewcomer
posted in eSignature
Completed Docusign in account but not me
Logged into my account after some weird emails and I see a completed Docusign in
my account but I didn't sign anything. It's definitely scam but is there any
need to be concerned about someone using my signature?
0
1294
S
3 hours ago
P
Pallavi H PNewcomer
asked in eSignature
witness signing option affecting envelope count?
If we activate witness signing option, does it impact the consumption of
DocuSign envelopes. The document signed by one person, then one envelope is
used. Now that we have a witness and a person signing does this consume 2
envelopes ?
0
61
3 hours ago
A
AdamOCNew Voice
asked in eSignature
Fields always on last page of a template
Hi, I am looking to see if there’s a way to create an envelope template and have
certain fields always on the last page or second to last page of a document
regardless of the amount of pages in the document. Thanks in advance for any
help.
0
154
C
3 hours ago
R
RefundNewcomer
asked in eSignature
Refund
My subscription was only for a month, but you renewed it automatically without
my consent. Therefore I'd like to refund it.
0
51
3 hours ago
M
Mounika GangalaNew Voice
asked in eSignature
Account Admin Access
Hi, I have an Org admin privilege and I’m trying to add myself as an account
admin for couple of accounts underneath the Org, but I couldn’t find the DS
admin option in eSignature. is it because only an account admin with ‘DS admin’
privilege can grant me access? Thanks, Mounika
0
51
3 hours ago
M
MairingdaoObserver
asked in eSignature
How to change an envelope recipient without losing the already filled fields ?
How do I change an Envelope’s recipient without losing the tab values that may
already have been filled by the previous user using esign api ? Few things I
have found and triedcollaborative fields are persisted over recipient updates
update recipient removes the fields that were filled by the previous recipient
(using Finish Later option) If update follows the following steps1. mark all
fields for recipient as shared: true using updateRecipientTabs api 2 update
recipient 3 reset changes done in step 1 This works but it looks like a lot of
over complication.
0
61
3 hours ago
E
ElisaReinaudoNewcomer
asked in eSignature
Chaining co-dependent documents for signature with a single sendout
Hello. Premise I am new to DocuSign and have a time-constrained task to perform,
so apologies in advance for my ignorance on the topic and for raising the
question directly to the community (I promise I’ll read the documentation in the
meantime). I need to send 3 documents to some customers and was wondering: if I
could chain the documents so that I would not have to send 3 separate links if I
could create a dependency amongst them (so, if a customer signs document 1 they
can see document 2; if they sign document 2 they can see document 3). If the
above is doable, would you mind sharing how? Thanks
0
71
3 hours ago
B
Brett SkidmoreNewcomer
asked in eSignature
Lost Docusign documents
I have logged into Docusign this morning and all of my folders for Tasks
Required & Waiting for Others are empty. I have at least 2 documents to sign,
which were in Tasks Required, which are now only accessible through the e-mail
link. I had circa 11 documents which were waiting for others to complete their
signoff process. Is it possible to retrieve these items so that I can at least
track the signoff of the documents I have submitted into the system? Thanks,
Brett.
0
52
C
3 hours ago
S
Sobana.vasudevanNewcomer
asked in eSignature
Document status Visible to Other Team Member for Follow-up Purpose
How to update or give sales permission to trace status of DocuSign which the
sender send? so they can get their customer sign the DocuSign.. sometimes
customer overlooked the email so the sales request if they can get access to
trace the DocuSign flow.. I have use the reminder option but still the customer
didn't sign it I am sending warranty letter to their customer and the customer
always overlook the email so the DocuSign sometime got expired and void.. the
sales teams is asking if they can trace the DocuSign flow so they can inform
their customer to sign the letter.
0
164
C
3 hours ago
K
KatiebethNewcomer
asked in eSignature
Can I change the email subject line AFTER the Docusign email has been sent?
For purposes of office organization, can we change the subject line after a
Docusign email has been sent to the client? In our own inbox?
0
101
C
3 hours ago
D
DüsseldorfNewcomer
asked in eSignature
Restrict adding fields to template while permission to change recipients and
fill out fields
Hi! How can I revoke senders' permission to add standard fields to the document
in an assigned template, but still give them permission to adjust the recipient
list or to add contact details and fill in predefined fields in the document.
With the settings “Template Usage Options ” i am not able to do that. Is there
another way?
0
51
C
4 hours ago
D
DCSisFailingObserver
asked in eSignature
No document gets displayed
Docusign has not been functioning correctly for 3 days. I can log in, create an
envelop, upload the document, and then the application stops, a blank page is
displayed and nothing move. I have not been able to sign anything for 3 days. I
have tried egde and chrome, PDFs and DOCs… Is there a solution to this? Of
course SUPPORT is useless...so here I am...last attempt
0
131
C
4 hours ago
J
justanotherdevNewcomer
asked in eSignature
Formula to add business days to signed date
Hello, I have a query related to display of dynamic dates in the Docusign form.
We are trying to use FormulaTab field to add 3 business days from Date Signed to
display a date to the user. As per Docusign docs
(https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/tabs/calculated-fields/)
we can use the formula to do basic date manipulation like AddDays([todaysDate],
3) but is there a way to do a bit more complex manipulation like add 3 business
days. And to follow up, while adding 3 business days skip holidays as well ?
Ideally we can generate new doc everyday with the updated date but I was hoping
we could avoid it.
1
1368
C
4 hours ago
C
cmc073Newcomer
asked in eSignature
Adding email hyperlink to documents
Hi, I am trying to add an email address in my document and would like it to act
as a hyperlink to email, is this function available? I know how to add a
hyperlink to a site in the document, and added an email address the same way
using #HREF, but this does not work for email. Should I be using something
different to indicate email? Thank you
0
177
C
4 hours ago
M
MyriamNewcomer
asked in eSignature
"DOCUSIGNED BY" & "SIGNED BY"
Hi, In docusigned documents, I noticed that above the signature sometimes it is
written “DOCUSIGNED BY” and sometimes it is “SIGNED BY” even for the same user
profil. For both, there is the ID underneath the signature. What is the
difference when it is “DOCUSIGNED BY” and ”SIGNED BY”?
0
414
M
4 hours ago
N
NikaNewcomer
asked in eSignature
"Sign a document" - Which permissions are needed?
Hello, Are “DS Viewer” permissions enough in order to have access to “Sign a
Document” feature (where you are uploading a document and signing it, without
sending or receiving)? Cheers
0
202
N
5 hours ago
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