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TRUECOMMERCE REDTAIL MIGRATION PLAN AND SUNSET ANNOUNCEMENT

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WHAT YOU NEED TO KNOW

TrueCommerce has announced the planned sunset of the RedTail Network and RedTail
Transaction Manager application. TrueCommerce will retire this product in 12
months on November 30th, 2022. Please be assured that there will be no impact to
your current support experience from now until November 2022, and your
organization will continue to receive technical support and product support in
the form of maintenance and bug fixes.


KEY TAKEAWAYS:

 * TrueCommerce RedTail Network and RedTail Transaction Manager (RTTM) to be
   retired on November 30th, 2022.
 * TrueCommerce RedTail customers will continue to receive product support until
   November 30th, 2022.
 * TrueCommerce RedTail customers will be offered a full migration path to the
   next generation TrueCommerce Foundry solution.


KEY DATES:

 * December 1st, 2021: We will stop accepting requests to set up new trading
   partner connections on the TrueCommerce RedTail network.
 * January 15, 2022: We will no longer provide support for ERP upgrades or
   server migrations.  Any migration or upgrade will need to be done after
   moving to the Foundry Platform.
 * August 1st, 2022: This is the last date to initiate a migration to the
   TrueCommerce Foundry solution. Please note that the migration process will
   take time to complete and varies based on partners, integration and
   requirements. We encourage you to reach out to schedule the migration process
   as soon as possible to ensure we have enough time to complete your migration.
 * November 30th, 2022: We will retire the RedTail network and RedTail
   Transaction Manager application, and it will no longer be available.


POPULAR FAQS RELATED TO THE TRUECOMMERCE REDTAIL MIGRATION:


WHY IS TRUECOMMERCE RETIRING THE REDTAIL NETWORK?

Following TrueCommerce’s acquisition of RedTail, TrueCommerce migrated trading
partner connectivity to the TrueCommerce Trading Partner network and developed a
migration process to enable our RedTail customers to take advantage of the
broader capabilities and resources on the TrueCommerce Foundry platform. 
TrueCommerce will be migrating the current user experience provided within the
RedTail Transaction Manager application and the integration mapping to the next
generation TrueCommerce Foundry platform.  The TrueCommerce Foundry platform
offers considerably more features, benefits and resources to help our customers
grow their businesses.


WHAT ARE THE BENEFITS OF TRUECOMMERCE FOUNDRY?

TrueCommerce Foundry is utilized by over 6,000 organizations today offering far
greater scale, data security, platform resiliency and benefits including the
following:

 * Cloud based Transaction Manager offers full EDI document management to your
   organization through our powerful web-based application
 * Transaction Manager includes full data validation prior to submitting
   transactions to your trading partners which helps your organization remain
   compliant with trading partner compliance requirements
 * Ability to quickly onboard new trading partners with over 130,000 pre-built
   trading partner connections
 * Ability to add integration with 100+ ecommerce channels on TrueCommerce’s API
   gateway including Amazon, Walmart, eBay, Target+, Shopify, WooCommerce,
   Magento and many others
 * TrueCommerce Pulse dashboards offers transaction lifecycle visibility, KPI’s
   and alerting
 * Ability to import and manage enrichment data for item, location, ship method
   and other cross-reference data
 * In app eLearning resources offering guided tutorials, online training and
   context sensitive knowledge center
 * Access to TrueCommerce’s North American support center offering 8 a.m. ET to
   8 p.m. ET standard support and 24 x 7 access to emergency support
 * Access to TrueCommerce’s Account Management Portal for full transaction
   search history, ticket inquiry and history, chat based support access and
   other valuable resources


WHAT OPTIONS ARE AVAILABLE FOR MIGRATING TO THE TRUECOMMERCE FOUNDRY SOLUTION?

All current TrueCommerce RedTail customers will be offered a migration to the
TrueCommerce Foundry solution.  TrueCommerce has established a migration team
and program to plan and assist our customers with the migration process. 
TrueCommerce will assist your organization with scheduling the migration and
helping you manage the transition to the TrueCommerce Foundry solution.  All
migrations must be scheduled no later than August 1st, 2022.


WILL MY ORGANIZATION BE CHARGED FOR THE MIGRATION?

Fees will apply to migrate to the TrueCommerce Foundry solution.  The fees apply
to project management and other TrueCommerce resources who will assist with the
migration process.  TrueCommerce has discounted the cost to migrate and our
objective is to provide your organization with significant value and a solution
that will support your organizations current and future needs.


HOW DOES THE MIGRATION PROCESS WORK?

The migration process includes the following steps;

 1. Contact Andrew Lipinski, your sales account manager, to discuss the
    migration process
 2. TrueCommerce will schedule a discovery meeting to review your current
    process flow and discuss the TrueCommerce Foundry solution
 3. TrueCommerce will provide a live demonstration tailored to your needs
 4. TrueCommerce will provide an SOW that includes the migration cost and
    projected migration timeline
 5. Once the SOW is signed, TrueCommerce’s migration team will schedule the
    migration project


HOW DO I DISCUSS AND SCHEDULE MY MIGRATION?

Please contact Andrew Lipinski to discuss any questions regarding the migration
and to schedule the migration.  Andrew can be contacted by email
Andrew.lipinski@truecommerce.com and by phone (724-308-5819).




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