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2 forms found in the DOM

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GET /en/search

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IT SUPPORT ASSOCIATE II, OPERATIONS TECHNOLOGY SOLUTIONS (OTS)

Job ID: 2726678 | Amazon.com Services LLC

Apply now


DESCRIPTION

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed,
accuracy, and exceptional service. Our buildings deliver tens of thousands of
products to hundreds of countries worldwide, every day. OTS provides nonstop
global IT support to Amazon Operations as a vital piece to the puzzle. We are
looking for self-motivated individuals to take on new challenges and motivate
teams in fostering solutions to the hurdles we face. Together, we take ownership
for what we do — whether supporting IT infrastructure, developing new technology
in-house, launching a new Amazon Operations facility, or delighting our
customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the
operations team in resolving technical problems within Amazon operations
facilities in a defined geographical area that span across a multitude of
technical disciplines. We are committed to improvement; you will be encouraged
to participate in career development opportunities as presented to progress your
career at Amazon.

What Do We Offer?
Amazon offers competitive compensation packages including comprehensive
healthcare benefits starting on Day 1, matching 401(k) program, and up to 20
weeks of paid parental leave. But wait, there’s more: we are a casual dress code
at each of our locations (jeans, t-shirts, safety shoes and at times a neon
safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's
most recent letter to shareholders at
https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.


Key job responsibilities
Responsibilities include, but are not limited to:

- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon
Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote
customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12
hours.
- Traveling within your local or regional area to support our customers.



BASIC QUALIFICATIONS

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support
experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients,
PCs, scanners, and portable handheld terminals
- High school or equivalent diploma


PREFERRED QUALIFICATIONS

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware
(installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status. For individuals with
disabilities who would like to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us.


JOB DETAILS

 *  * USA, TX, Houston

 * Ops Tech Solution (OTS)

 * Operations, IT, & Support Engineering


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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status.
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