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BEST PRACTICES NEWSLETTER ARTICLES

Home/Resources/Best Practices Newsletter Articles

CIDM invites its members to take advantage of the wealth of industry-related
information you’ll find in the Best Practices newsletter. This quarterly
publication is written by publications managers for publication managers.

Everyone can access the Director’s Columns written by Dawn Stevens but you must
be logged into the site as a CIDM member to view the bulk of articles. Login

Search Articles




 

 * MARCH 2023

 * MARCH 2023

March 2023, Volume 25, Issue 1

Out of Africa (Director’s Column)
Dawn Stevens, Comtech Services

Review of a constant: the value of engagement
James Hill, Rocket Software and Severin Forman, ServiceNow

Structured Content Reviews by SMEs – Challenges and solutions
Dipo Ajose-Coker, Componize

CIDM Localization Member Benchmark Survey 2022
Dana Aubin, Comtech Services


This content is for CIDM members only. If you are a member, please Login. To
become a member


 * DECEMBER 2022

 * SEPTEMBER 2022

 * JUNE 2022

 * MARCH 2022

 * DECEMBER 2022

December 2022, Volume 24, Issue 4

The 12 Days of Christmas (Director’s Column)
Dawn Stevens, Comtech Services

From Information Wars to Knowledge Wars
Michael Iantosca, Avalara, Inc

Reveal Your Value by Building Cross-Functional Partnerships
Miriana Nedeva, VMware


Outsourcing: Working with another company’s content
Jennifer O Neill, Carrier


This content is for CIDM members only. If you are a member, please Login. To
become a member


 * SEPTEMBER 2022

September 2022, Volume 24, Issue 3

Kathy’s Next Adventure (Director’s Column)
Dawn Stevens, Comtech Services

Hindsight: A Content Transformation Journey
Tracey Langenbach, FIS

Inclusive Terminology and its Adoption in the Workplace. 
Kripa Venkat, Texas Instruments


Navigating a Changing Landscape – from Documentation to Information Experience
Neeraj Bhatia, and Michelle Bacigalupi, Guidewire


This content is for CIDM members only. If you are a member, please Login. To
become a member


 * JUNE 2022

June 2022, Volume 24, Issue 2

A Seat at the Table (Director’s Column)
Dawn Stevens, Comtech Services

Time to Upgrade: Making Websites Accessible to All
Sowmya Jayakirthi and Usha Rani Gunapu, VMware

DITA as code – a modern approach to the classic standard
Michal Skowron and Pawel Kowaluk, Guidewire

Writing for Localization 101
Dana Aubin, Comtech Services




This content is for CIDM members only. If you are a member, please Login. To
become a member


 * MARCH 2022

March 2022, Volume 24, Issue 1



Lessons from Daddy (Director’s Column)
Dawn Stevens, Comtech Services

Creating Cohesive Writing Teams
Tricia Kinman and Rich Gebhardt, Mastercard

The Content Scientist
Michael Iantosca, Avalara Inc.

Not THAT Self-Service
Lawrence Orin, Bringg



This content is for CIDM members only. If you are a member, please Login. To
become a member


 * DECEMBER 2021

 * SEPTEMBER 2021

 * JUNE 2021

 * MARCH 2021

 * DECEMBER 2021

December 2021, Volume 23, Issue 4

The Night Before Release (Director’s Column)
Dawn Stevens, Comtech Services

Kotter’s Dual Operating System of Successful Change
Matt Abe, Graco, Inc.

Hiring and Training: What’s happening in the CIDM community
Kathy Madison and Dawn Stevens, Comtech Services

Editing for Quality – from the Readers’ Point of View
Yoel Strimling, CEVA, Inc.

 * SEPTEMBER 2021

September 2021, Volume 23, Issue 3

The Little Things We Do (Director’s Column)
Dawn Stevens, Comtech Services

VMware Workspace ONE UEM documentation is Killing It with Long-form Content
Shwetha Madhan, VMware

Mother May I: Asking for resources
Kathy Madison, Comtech Services

Affordances: Unravelling the DNA of your Content Strategy
Vishal Palliyathu and Swetha K.S, Cisco

10 Steps to Achieving Change
Helene Segura, The Time Management Fixer, MA Ed, CPO

 * JUNE 2021

June 2021, Volume 23, Issue 2

Confessions of a Workaholic (Director’s Column)
Dawn Stevens, Comtech Services

Performing an Effective Competitive Benchmark for Content
Sheshadri PR Rao, Dell Technologies

Setting Expectations and Boundaries
Kim Schwarzkopf, Independent

Managing Change at All Levels
Patrick Waychoff, Hewlett Packard Enterprise (retired)


 * MARCH 2021

March 2021, Volume 23, Issue 1

Why I Opt-in (Director’s Column)
Dawn Stevens, Comtech Services

Confronting Unacceptable Behavior
Bonnie Fontaine, Independent

Content Quality Survey
Dawn Stevens and Kathy Madison, Comtech Services

Gaining Respect for You and Your Team
Dana Aubin, Comtech Services

Writing and Editing for DITA
Jean Tennile, NextGen Healthcare, Inc.


 * DECEMBER 2020

 * SEPTEMBER 2020

 * JUNE 2020

 * MARCH 2020

 * DECEMBER 2020

September 2020, Volume 22, Issue 4

How The SME Stole Content Clarity (Director’s Column)
Dawn Stevens, Comtech Services

Process Maturity: A recipe for navigating difficult times
Dawn Stevens, Comtech Services

The Cloud: What It Means for Content Ops
Sarah Leritz-Higgins, Siemens Industry Software

UX Principles for Content Creation
Philomena Dolla and Punam Saxena, VMware

 * SEPTEMBER 2020

September 2020, Volume 22, Issue 3

Engage (Director’s Column)
Dawn Stevens, Comtech Services

Are We Living in a Post-DITA World?
Christopher Gales, Splunk

Essentially Agile: 5 Lessons Learned in Designing Work Around Sprints
Ted Wolff, Danfoss Power Solutions

Information Developers: Our Work Matters
Scott Abel, The Content Wrangler

 * JUNE 2020

June 2020, Volume 22, Issue 2



The Way We Were (Director’s Column)
Dawn Stevens, Comtech Services

Optimizing Content Delivery through Digital Transformation
Megan Gilhooly, Zoomin Software

Traceability, Responsibility, and Ethics in a Hybrid Society
Ray Gallon, The Transformation Society

2020 Trends Survey Results
Kathy Madison, Comtech Services

 * MARCH 2020

March 2020, Volume 22, Issue 1

Journey to the Unknown (Director’s Column)
Dawn Stevens, Comtech Services

Farewell to Style Errors: Using Schematron and Vale
Scott Hudson, Jeppesen

Improving Customer Experience Through Content Quality
Jonathan Young, Waters Corporation

Wearing the Technical Usability Test Hat at VMware
Bonnie Kern, VMware

 * DECEMBER 2019

 * SEPTEMBER 2019

 * JUNE 2019

 * MARCH 2019

 * DECEMBER 2019

December 2019, Volume 21, Issue 4

Bah Humbug!? A Christmas Carol (Director’s Column)
Dawn Stevens, Comtech Services

Becoming a Data-Driven Documentation Team
Lawrence Orin, Zoomin

Growing the UXUA Blended Family
Janette Lynch, Veracode

Taxonomy Trends:2019 CIDM Member Survey Results
Dawn Stevens, Kathy Madison and Sabine Ocker, Comtech Services

 * SEPTEMBER 2019

September 2019, Volume 21, Issue 3

The Sorting Hat (Director’s Column)
Dawn Stevens, Comtech Services

Bringing Order to Chaos: Schematron and Constraints
Gary White & Gabrielle Scott, NantHealth, LLC

Combining Teams, Tools, and Workflows after a Corporate Merger
Larry Kunz, Extreme Networks

You Own Nothing: Content as Community Property
Marcia Garnett, Poly (Formerly Polycom and Plantronics)

 * JUNE 2019

June 2019, Volume 21, Issue 2

Not Getting Chopped: Measuring Mystery Ingredients for Success (Director’s
Column)
Dawn Stevens, Comtech Services

A Better PDF plugin: Using the topic2fo.xsl File Instead of custom.xsl
Leigh White, IXIASOFT

The Semantic Poverty of Content
Michael J. Iantosca, IBM

Writing from the Outside In: Don’t Let Internal Focus Sabotage Customer Success
Amy Bowman, Splunk

 * MARCH 2019

March 2019, Volume 21, Issue 1

Zero to Hero (Director’s Column)
Dawn Stevens, Comtech Services

Tables Must Die!
Larry Kollar, ARRIS

Thriving in an Environment of Change
Neeraj Bhatia, Guidewire Software

User Assistance: From Afterthought to Valued Stakeholder
Samantha Rudolph, SAP

If you are looking for an article published before 2019, please contact us at
info@InfoManagementCenter.com.



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