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BUYER PROTECTION

Buyer protection allows you to get a refund within the protection period if your
item doesn't arrive, arrives damaged, or arrives not as described.


HOW LONG DOES BUYER PROTECTION LAST AND HOW CAN I INITIATE A RETURN/REFUND?

It lasts 15 days from the moment you confirm receipt of your item.Any item with
the label "Buyer protection" on its detail page is covered, with the exception
of:
• Items that you have damaged yourself
• Personalised and custom-made items
• Perishable items (such as flowers)
• Items unsuitable for return due to hygiene or health reasons.
Learn more on the exceptions here.
If there’s a problem with your item, follow these steps:

CONTACT STORE

Let the store know what the problem is and upload any supporting info if needed
(images, screenshots etc), to help you reach a satisfactory solution with them.

MAKE A RETURN/REFUND REQUEST

If you can’t come to an agreement or get no answer, go to Account > Orders, find
the relevant order and make a refund only or a return & refund application.

GET REFUNDED

Choose the reason for return/refund from the list provided, upload any
supporting info needed (pictures, videos, etc), and submit your application. You
can check back regularly under the returns/refunds tab on Orders to see the
progress of your application.

IF AN ITEM NEEDS TO BE RETURNED, WHO PAYS THE RETURN COST?

• If you decide to return an item due to a change of mind, then it will be up to
you to cover the return cost.
• If an item is defective, arrives not as described, or it's the incorrect item,
then it will be up to the store to cover the return cost.

WHEN WILL I RECEIVE MY REFUND?

• Refunds can take 3-20 days to arrive dependent on your original payment method
• Any due refund can be sent to your original payment method
• Alternatively, you can get a much faster refund to your AliExpress Bonus
account.
For full details refer to the Buyer protection Terms & Conditions.

WHAT OTHER SCENARIOS FALL UNDER BUYER PROTECTION?

There are two other situations in which you can use and benefit from the Buyer
protection service:
1 - When sellers break their promises, either related to:
● transaction or after-sales services, such as a failure to follow up with the
warranty on your order as promised or as required by any relevant laws and
regulations
● or logistics and delivery services, such as asking you to pay additional
shipping costs after your order's been placed, or not sending your order using
the agreed shipping method and/or route, logistics services, express delivery
companies, etc.
2 - When there is a case of unacceptable behavior from sellers that could affect
your rights as a shopper, and/or the use of abusive language during any
communication with you.
* If you experience any of the above while using AliExpress, please contact our
Help center .

FINAL CONSIDERATIONS TO NOTE

In certain countries, stores must comply with other relevant legal requirements
(warranty, return, etc.) that may be applicable depending on your location as a
shopper.For instance, in most EU countries you will generally have a 2-year
legal conformity warranty and a 14-day right to return. Learn more here:
Statutory Rights For EU Consumers.In Brazil, you will generally have a 30-day
(non-durable goods) or 90-day (durable goods) legal conformity warranty.
Additionally, you will have a 7-day right of regret as outlined in the Brazilian
consumer legislation.



For requirements specific to South Korea, details can be found here.
Still have questions? We're always here to help.24/7 LIVE CHAT
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