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Customer Assurance
 * Home
 * 
   Field Reports
    * Residential
    * Commercial

 * 
   Troubleshoot
    * Residential
    * Commercial

 * Tech Tips
 * Warranty
 * 
   Equipment Documents
    * Res. AC Condensing Units
    * Res. HP Condensing Units
    * Res. Fan Coils, Furnaces & Evap. Coils
    * Package Units
    * T-stats, Controls, Zoning & IAQ
    * Residential IAQ
    * RTU - AC & HP
    * RTU - Gas Heating
    * Commercial Split Systems
    * Wind Load Documents
    * WSHP & VPAC
    * Commercial T-stats
    * Commercial Controls
    * BACnet Controllers

 * RC Heater Kits (Residential)
 * 
   Technical Training
    * Residential Technical Training Program

 * CA Community

Customer Assurance
 * Home
   
 * Field Reports
   
   
    * Residential
    * Commercial

 * Troubleshoot
   
   
    * Residential
    * Commercial

 * Tech Tips
   
 * Warranty
   
 * Equipment Documents
   
   
    * Res. AC Condensing Units
    * Res. HP Condensing Units
    * Res. Fan Coils, Furnaces & Evap. Coils
    * Package Units
    * T-stats, Controls, Zoning & IAQ
    * Residential IAQ
    * RTU - AC & HP
    * RTU - Gas Heating
    * Commercial Split Systems
    * Wind Load Documents
    * WSHP & VPAC
    * Commercial T-stats
    * Commercial Controls
    * BACnet Controllers

 * RC Heater Kits (Residential)
   
 * Technical Training
   
   
    * Residential Technical Training Program

 * CA Community
   
 * More
   
    * Home
    * 
      Field Reports
       * Residential
       * Commercial
   
    * 
      Troubleshoot
       * Residential
       * Commercial
   
    * Tech Tips
    * Warranty
    * 
      Equipment Documents
       * Res. AC Condensing Units
       * Res. HP Condensing Units
       * Res. Fan Coils, Furnaces & Evap. Coils
       * Package Units
       * T-stats, Controls, Zoning & IAQ
       * Residential IAQ
       * RTU - AC & HP
       * RTU - Gas Heating
       * Commercial Split Systems
       * Wind Load Documents
       * WSHP & VPAC
       * Commercial T-stats
       * Commercial Controls
       * BACnet Controllers
   
    * RC Heater Kits (Residential)
    * 
      Technical Training
       * Residential Technical Training Program
   
    * CA Community






SUPPORT & DEVELOPMENT


IS OUR MISSION


THE CUSTOMER ASSURANCE TEAM

We will strive to continually expand our technical knowledge and understanding
of our products in order to gain perspective to readily “SUPPORT” you, our
customers "&" will continue to create and enhance tools, technical guides and
other resources which, when combined with our Technical Training Programs, will
promote the “DEVELOPMENT” of technicians and our dealers.      



HOW TO REACH OUT TO THE CA TEAM FOR SUPPORT 


MOBILE TECH SUPPORT REQUEST

Residential <> Commercial <> DLS <> VRF

Most Efficient and Effective

Reaches up to 7 Reps simultaneously 


EMAIL TO CA'S GROUP BOX

Efficient when sharing files/data

Reaches up to 7 Reps simultaneously

eMail - Residential & Light Commercial



eMail - Ductless & VRF



CALL & LEAVE A VOICE MESSAGE

888-827-3352 .... (Opt. #3)  

Slower due to high call volume  

Reaches 1 Rep at a time

A VIDEO/PHOTO IS WORTH 1000 WORDS!!



2023 IS JUST AROUND THE CORNER - ARE YOU READY?

Short Video - Carrier



Regulatory Requirements and Product Overview



Short Video - Bryant



Regulatory Requirements & Product Overview



NEW ADDITIONS TO YOUR TECHNICIAN TOOLBOX 


INFINITY/EVOLUTION COMMUNICATING SYSTEMS 



 EASY ACCESS GUIDE TO TEMPORARY FACTORY APPROVED 24 V CONTROL WIRING DIAGRAMS
FOR COMMUNICATING UNITS


STAGED AIR VOLUME



VFD PROGRAMMING (ABB)



STEP-BY-STEP INSTRUCTIONS TO GUIDE TECHS THROUGH PROGRAMMING THE VFD FOUND IN
48/50TC & HC UNITS 


GOOD TECH FIELD PRACTICES IS KEY TO CA'S SUPPORT  

The CA Team can help dealers and contractor diagnose a problem, formulate a plan
to resolution in a timely manner, explore root cause and often even request
manufacturer support.  All that support is dependent on accurate field
information which must be accurately provided by the Field Service Technician.

Depending on the situation and circumstances, the material required may be data
or media and can extend from application to installation, service and
maintenance records.

TOOLS TO HELP TECHS COLLECT AND SHARE THE INFORMATION CA NEEDS TO HELP 

Just a few examples of the many mobile tools available from The CE Team 

REFRIGERANT LEAK




Submit a Refrigerant Leak Report - CA will reach out to guide and assist you.

Important to remember that this and many other forms will require the tech to
submit videos or photos documenting the issue being reported 


EQUIPMENT SOUND CONCERNS




Equipment sound is subjective and can be influenced or affected by a field
factors.  Troubleshooting sound complaints usually has two parts.

The first is locating the source of the sound. Following the Sound
Troubleshooting Guide combines diagnosing and reporting in one step.

Once the source is identified, the tech must check the system's full operation
to try to determine the root cause of the noise.  The Sound Checklist digital
form helps guide the process while simultaneously documenting storing the data. 
e Report. 

Once received, CA will reach out to help you.


COMPRESSOR PROBLEM




There are two type of tools for reporting compressor issues.

If the tech is working on a unit with 30 days or less of operation, he should
use the DOA Compressor Failure Reporting tool.

If on the other hand the unit has been in operation for more than a month, he
should complete and submit a Compressor Failure Report. 

In either case, once received, CA will reach out to guide and assist you.



VFD OR ECOBLUE PROBLEM




Service techs should report issues with a VFD or a Vane Axial Fan bearing unit. 
There is a unique tool for each type of technology simplifying things for the
tech:

SAV/VFD Trouble Report

ecoblue Trouble Report

CA received report, review the electrical data and will reach out promptly to
guide and assist you.


WARRANTY RESOURCES 




Equipment warranty and the different warranty process are subject to a lot of
questions and concerns by our dealers and contractors.

On the Warranty page of our site, you will find links to the CE Warranty Lookup
Tools.   

Using them, dealers/contractors will be able to view warranty information
quickly and even submit claims online. 

The Warranty page also includes a number of  Warranty Resources.   There you
will find policy and process documents like the DOA Compressor Procedure and the
Dealer Contractor Warranty Guide, to forms like the Warranty SCA and the Request
a new Unit Rating Plate form. 


RTU CAPACITY/PERFORMANCE




Ever felt the equipment is not the problem? 

These are commercial tools to help service tech determine how the equipment is
performing and get CA's assessment or second opinion as well.

Split System - Capacity/Performance Sheet

RTU - Capacity/Performance Sheet

WSHP/VPAC - Capacity/Performance Sheet

CA received report, reviews the data and will reach out to service tech promptly
to discuss findings. 



NEW GENERATION GREENSPEED/EXTREME OUTDOOR UNITS


UVGI TECHNOLOGY WHITE PAPER



LATEST WALL CONTROL SOFTWARE VERSION - 3.4

VIDEO - How to Update Wall Control Software



Video recorded for v 3.0 but procedure applies to all updates 

More Residential and Commercial  Mobile Tools in the Field Reports &
Troubleshoot Pages 


THE CA COMMUNITY WILL KEEP YOU INFORMED



TELL US ABOUT OUR SUPPORT



Field Reports



Troubleshoot



Tech Tips



Warranty



Documents



Community





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