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CUSTOMER SERVICE

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 * General Questions
 * Shipping & Returns
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GENERAL QUESTIONS

When will I receive my return refund?

Due to COVID-19, returns and exchanges are currently taking longer than usual to
process, resulting in delayed refunds. We are working to complete your return or
exchange as quickly as possible. Please note that our standard return policy
will now allow a full refund with receipt 90 days from the date of purchase. All
other return and exchange terms and conditions apply. Customer service response
times, as well as order shipments, are also experiencing delays. If you have
further questions, you can call our customer service line at 1.866.379.7463 and
use our virtual agent for self-service options, or email us at
CUSTOMERSERVICE@DSW.COM .

Where is my order? Who will be delivering it?

Immediately after you place an order, there is a brief period when you cannot
check on it. But once it ships, you will get a shipping confirmation email and
you can follow its progress.

To check the status of your shipped order, track your order here. You will see
information about the carrier and expected delivery date.

Please note that it can take extra time for deliveries to reach remote locations
and APOs/FPOs. Also, we occasionally delay randomly-selected shipments for extra
security verification.

How do I return or exhange my order?

Need to make a return or exchange? Easy. Click here to get started.

What is In-Store Pick-up?

Some items offered on our website are available for pick-up in store, including
items available for Ship-to-Store (items shipped to a store of your choice for
pickup in store). Not all items are available for this service nor is the
service available in all stores. For same-day pickup, your order must be
submitted by 6 p.m. local time or four hours before closing, whichever is
earlier, and the item must be available at the DSW store you selected.
Ship-to-Store items are not available for same-day pickup.

You will be notified via email when your order is ready for pick up.

How do I know if an item can be picked up in store?

On the product page choose "Free Pick Up in Store" and search by your zip code
or city and state. If the item is available for same-day pickup, you will see
"Free Pick Up Today".

The DSW In-Store Pick-Up service is not currently available in Puerto Rico.

Can I select to pick up certain items and have others shipped?

Yes! For items you still want shipped, select "Add To Bag" on the product page.
If you would like to pick up an item, select "Free Pick Up in Store" and choose
the store you would like to pick up from. Proceed to checkout to review your
total order. Your shopping bag will show items for delivery and items for
In-Store Pick-Up.

When will my credit card be charged?

After you place your order, your card will be authorized for the total order
amount. When your order is picked up, the transaction will be finalized and your
credit card will be charged.

What do I need to bring to pick up my order?

Please bring a government-issued ID (driver's license, military ID, passport,
social security card, or birth certificate) and your order confirmation email.

Can someone else pick up an order on my behalf?

Yes, all you have to do is include their name in the "Alternate Pick-Up Person"
section within the payment page. The alternate pick-up person will get all
emails associated with your order, so they'll know when your order is ready for
pick-up too. If you select an alternate pick-up person, either you or that
person can pick up your order. When picking up your order, you or your alternate
pickup person must show a valid government-issued ID and the order confirmation
number.

What happens if I place an order when the store is closed?

If you are placing an order for product that is currently available, it will be
ready the next day at open of business. If the order is a Ship-To-Store order,
it will be available within 4–7 days. With all orders, wait until you receive
the "Ready for Pick-Up" email before picking up your order.

Can I change my pick up store after I've placed my order

Sorry, you cannot. Please call customer service so we can assist you.

How is my tax calculated?

For delivery orders, your tax is calculated based on the tax code where your
order is delivered. For In-Store Pick-Up orders, your tax is calculated based on
the tax code of the store location. If you have an order with one item for
delivery and one for In-Store Pick-Up you could be charged different tax rates.

How soon can I pick up my order?

You will be notified with a "Ready for Pick-Up" email when your order is ready.
Wait until you receive this email before picking up your order. Need to know
your store's hours? Head here: Store Locator



CONTACT US

 * 866.DSW.SHOES
 * 866.DSW.SHOES
 * Live Chat
   
 * CUSTOMERSERVICE@DSW.COM

CUSTOMER SERVICE HOURS

 * Monday-Friday 7 AM - 10 PM ET
 * Saturday 10 AM - 10 PM ET
 * Sunday 12 PM - 9 PM ET
   

MAILING ADDRESS

 * DSW Customer Service
 * 810 DSW Drive
 * Columbus, Ohio, 43219

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Customer Support
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Service
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Customer Support
Email Us Order Status Returns & Exchanges 1.866.379.7463 Store Finder Customer
Service
Account
Log In Create an Account My Orders DSW VIP DSW Rewards Gift Cards
About DSW
Careers Designer Brands Inc. Philanthropy Potential Suppliers The W Nail Bar
Shoe Repair Fashion & Resource
Shop
Shoes Slides Platform Boots Slippers Boots Sandals Running Shoes Sneakers Rain
Boots Chelsea Boots Dress Shoes Cowboy Boots Heels Work & Safety


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