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Submitted URL: https://www.swbno.org/contact_departments.asp#CustomerService
Effective URL: https://www.swbno.org/About/ContactUs
Submission: On September 14 via manual from US — Scanned from DE
Effective URL: https://www.swbno.org/About/ContactUs
Submission: On September 14 via manual from US — Scanned from DE
Form analysis 2 forms found in the DOM
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<div class="recommended font-14 normal">
<h5 class="rcm-title">Frequently Searched</h5>
<a href="/CustomerService/HowToPay" data-uw-rm-brl="false">How can I pay my bill?</a>
<a href="/About/ContactUs" data-uw-rm-brl="false">How do I contact S&WB?</a>
<a href="/Form/ReportALeak" data-uw-rm-brl="false">Where can I report a leak?</a>
<a href="/CustomerService/RatesFeesAndCharges" data-uw-rm-brl="false">What are my water and sewer rates in New Orleans?</a>
<a href="/CustomerService/FAQ" data-uw-rm-brl="false">Read more Frequently Asked Questions</a>
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</form>Text Content
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* Customer Service
* General Information
* Locations & Hours
* Holidays Observed
* Frequently Asked Questions
* Billing & Payments
* Ways to Pay Your Bill
* Rates, Fees, & Charges
* Understanding Your Bill
* Bill Dispute & Adjustments
* Payment Assistance
* Sanitation Services
* Customer Information
* New Customers
* Change Mailing Address
* Close an Account
* File a Damage Claim
* Other Docs & Forms
* Plumbing Information
* Contact Customer Service
* Communications
* News
* News Articles
* Press Releases
* Boil Water Advisories
* Fighting Freezing Temperatures
* Events
* Board & Committee Meetings
* Public Outreach
* Information
* Reports & Policies
* Data & Statistics
* Social Media
* Instagram
* Facebook
* Twitter
* Contact Communications Team
* Projects
* Drainage (SELA)
* Sewer Rehab. (SSERP)
* Perm. Canal Closures & Pumps (PCCP)
* RoadWork Mapping Application
* Green Infrastructure
* Overview
* Interactive Guide
* Planning
* Overview
* Resources
* Customer Advisory Committee
* Water Hammer Mitigation Program
* Doing Business
* Bids
* Procedures
* Advertisements & Specifications
* Tabulations
* Purchasing Information
* Department Information
* Vendor Registration
* Business Programs
* Disadvantaged Businesses
* License Our Logo
* Construction
* Connect to Water / Sewer Main
* Hydrant Meters
* Request Valve Closure
* Frequently Asked Questions
* Investor Relations
* About S&WB
* Our History
* Overview
* Hurricane Katrina
* Our People
* Board of Directors
* Executive Management
* Employee Pipeliner
* Careers
* Our Systems
* Drinking Water
* Stormwater
* Wastewater
* Request a Public Record
* Contact Us
*
* Log In ToMY ACCOUNT
* Customer Service
* General Information
* Locations & Hours
* Holidays Observed
* Frequently Asked Questions
* Billing & Payments
* Ways to Pay Your Bill
* Rates, Fees, & Charges
* Understanding Your Bill
* Bill Dispute & Adjustments
* Payment Assistance
* Sanitation Services
* Customer Information
* New Customers
* Change Mailing Address
* Close an Account
* File a Damage Claim
* Other Docs & Forms
* Plumbing Information
* Contact Customer Service
* Communications
* News
* News Articles
* Press Releases
* Boil Water Advisories
* Fighting Freezing Temperatures
* Events
* Board & Committee Meetings
* Public Outreach
* Information
* Reports & Policies
* Data & Statistics
* Social Media
* Instagram
* Facebook
* Twitter
* Contact Communications Team
* Projects
* Drainage (SELA)
* Sewer Rehab. (SSERP)
* Perm. Canal Closures & Pumps (PCCP)
* RoadWork Mapping Application
* Green Infrastructure
* Overview
* Interactive Guide
* Planning
* Overview
* Resources
* Customer Advisory Committee
* Water Hammer Mitigation Program
* Doing Business
* Bids
* Procedures
* Advertisements & Specifications
* Tabulations
* Purchasing Information
* Department Information
* Vendor Registration
* Business Programs
* Disadvantaged Businesses
* License Our Logo
* Construction
* Connect to Water / Sewer Main
* Hydrant Meters
* Request Valve Closure
* Frequently Asked Questions
* Investor Relations
* About S&WB
* Our History
* Overview
* Hurricane Katrina
* Our People
* Board of Directors
* Executive Management
* Employee Pipeliner
* Careers
* Our Systems
* Drinking Water
* Stormwater
* Wastewater
* Request a Public Record
* Contact Us
*
* Log In ToMY ACCOUNT
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7
For website accessibility features, use the icon in the lower right corner or
press CTRL-U. Updated 8/30/2022 9:06:32 AM ×
1. Home
2. About S&WB
3. Contact Us
CONTACT US
ACCOUNT QUESTIONS
The Customer Service Department manages all customer account issues, such as
opening an account, questions about your bill, payments, and delinquencies.
THE CUSTOMER SERVICE DEPARTMENT
625 Saint Joseph Street Room 140
New Orleans, LA 70165
Phone: 504-52-WATER (504-529-2837)M-F 8AM-6PM
Fax: 504-585-2455
Email the Customer Service Department
PRESS & MEDIA REQUESTS
The Communications Department manages all public relations, social media, and
media requests.
THE COMMUNICATIONS DEPARTMENT
625 Saint Joseph Street Room 247
New Orleans, LA 70165
Phone: 504-585-2254 - For media requests only
Email the Communications Department
THE EXECUTIVE DIRECTOR'S OFFICE
The Executive Director's Office oversees all aspects of the Sewerage and Water
Board operations.
625 Saint Joseph Street Room 237
New Orleans, LA 70165
Phone: 504-585-2190
PUBLIC RECORDS REQUESTS
The Legal Office manages all aspects of public records requests.
THE LEGAL OFFICE
625 Saint Joseph Street Room 209
New Orleans, LA 70165
Phone: 504-585-2236
Request a Public Record
THE ECONOMICALLY DISADVANTAGED BUSINESS PROGRAM
The Economically Disadvantaged Business Program certifies disadvantaged
businesses for the Board and oversees the EDB Program.
625 Saint Joseph Street Room 305
New Orleans, LA 70165
Phone: 504-585-2112
Email the EDBP Department
REPORT LEAKS & FIELD PROBLEMS
The Emergency Desk takes calls concerning water and sewer leaks. The Emergency
Desk is available 7 days a week, 24 hours a day. All water and sewer leaks
should be called in to the Emergency Desk to ensure prompt service.
THE EMERGENCY DESK
Phone: 504-529-2837 (504-52-WATER)ANYTIME 24/7
Report Leaks and Field Problems Online
THE ENVIRONMENTAL AFFAIRS DEPARTMENT
The Environmental Affairs Department oversees the Pretreatment Program for
discharges to the sanitary sewer and Stormwater Management for discharges to the
storm drainage system including identifying illicit discharges. The department
oversees Green Infrastructure Projects funded by the Sewerage and Water Board of
New Orleans.
2900 Peoples Avenue Room 215
New Orleans, LA 70122
Phone: 504-942-3855
Fax: 504-942-3858
Email the Environmental Affairs Department
THE FINANCE DEPARTMENT
The Finance Department oversees payment of vendors, issuance of checks, and
other financial matters.
625 Saint Joseph Street Room 331
New Orleans, LA 70165
Phone: 504-585-2356
Email the Finance Department
GENERAL QUESTIONS
Phone: 504-52-WATER (504-529-2837)M-F 8AM-6PM
Ask a Question Via The Web
THE HOUSE CONNECTION DEPARTMENT
The House Connection Department approves new connections to the water and sewer
systems and maintains historical records about each water and sewer connection.
625 Saint Joseph Street Room 261
New Orleans, LA 70165
Phone: 504-585-2164
Email the House Connection Department
THE PLUMBING DEPARTMENT
The Plumbing Department inspects plumbing work for new construction,
renovations, and other building permits, inspects backflow prevention devices,
and enforces the Plumbing Code.
625 Saint Joseph Street Room 255
New Orleans, LA 70165
Phone: 504-585-2160
Email the Plumbing Department
THE PURCHASING DEPARTMENT
The Purchasing Department oversees all purchases by the Sewerage and Water
Board, including bids, requests for proposals, and capital projects.
625 Saint Joseph Street Room 133
New Orleans, LA 70165
Phone: 504-585-2124
Email the Purchasing Department
REPORT WASTE OR FRAUD
Report waste or fraud using our anonymous hotline.
Phone: 1-833-800-0040
This page was last modified on Sep 07, 2022
Provide feedback about this page
CONTACT US
ACCOUNT QUESTIONS
(504) 52-WATER / (504) 529-2837
M-F 8AM-6PM
Email Customer Service
REPORT LEAKS
(504) 529-2837 ANYTIME, 24/7 Report it Online
REPORT WASTE, FRAUD, AND ABUSE
(833) 800-0040 Report it Online
EMPTY HEADING
PRESS / MEDIA REQUESTS
Email our Communications Team
PUBLIC RECORDS
Request a Public Record
WEBSITE FEEDBACK
Leave us Feedback
S&WB CAREERS
View Open Positions
SUBSCRIBE FOR UPDATES
SUBSCRIBE
FOLLOW US
OUR ADDRESS
625 Saint Joseph Street
New Orleans, LA 70165
P: (504) 52-WATER
(504) 529-2837
F: (504) 585-2455
Admin | Careers | Terms of Use | Privacy Policy | Site Map
Sewerage and Water Board of New Orleans
FREQUENTLY SEARCHED
How can I pay my bill? How do I contact S&WB? Where can I report a leak? What
are my water and sewer rates in New Orleans? Read more Frequently Asked
Questions
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