www.genesys.com
Open in
urlscan Pro
2606:4700:3108::ac42:2b27
Public Scan
Submitted URL: https://sales.genesys.com/t/103205/sc/afefc41b-621b-44ea-811d-0fde09168ebf/NB2HI4DTHIXS653XO4XGOZLOMVZXS4ZOMNXW2L3FNYWWOYR...
Effective URL: https://www.genesys.com/en-gb/capabilities?sbrc=12qkH1yDQUj2KJR5ceIHp_Q%3D%3D%24fvsmSgBQanTmyGoVW1SP7A%3D%3D
Submission: On January 29 via api from IE — Scanned from DE
Effective URL: https://www.genesys.com/en-gb/capabilities?sbrc=12qkH1yDQUj2KJR5ceIHp_Q%3D%3D%24fvsmSgBQanTmyGoVW1SP7A%3D%3D
Submission: On January 29 via api from IE — Scanned from DE
Form analysis 1 forms found in the DOM
<form class="sj-search-form">
<div id="sj-search-bar"> <span id="sj-icon-search"></span> <input data-sj-search-query="" type="search" placeholder="search this site"> <button data-sj-search-query-go="" type="submit" class="sj-search-go blue">Search</button> </div>
</form>Text Content
* +44.1276.457000 * Support * Status * Company * Search * Login GENESYS CLOUD 1 GENESYS DX CONSULTANT PORTAL KNOWLEDGE NETWORK * Login GENESYS CLOUD GENESYS DX CONSULTANT PORTAL KNOWLEDGE NETWORK * Home * Solutions The Experience Index Employee expectations are high. Give them the experiences they expect. Learn More By industry RETAIL Personalise the shopping experience with a connected journey. FINANCIAL SERVICES Transform banking engagement with seamless experiences across channels. GOVERNMENT Deliver on the promise of digital government. HEALTHCARE Create secure, connected patient experiences at every touchpoint. All Solutions By org type ENTERPRISE Manage complex experiences with enterprise contact centre software. SMB Deliver big customer experiences with small business solutions. * Products Capabilities CONTACT CENTRE SOFTWARE Run your contact centre with software that makes great customer experience easy. DIGITAL Be in touch anywhere, anytime with an all-in-one suite of digital channels. AI AND AUTOMATION Power your contact centre with Genesys AI for personalised experiences at scale. All Capabilities WORKFORCE ENGAGEMENT Attract, nurture and retain the best agents for your call centre. INTEGRATIONS AND APPS Craft a custom call centre with apps and integrations. HELP DESK Support employee questions at scale with a modern help desk. Products GENESYS CLOUD Power deeply connected experiences through the seamless, all-in-one contact centre solution. POINTILLIST® Optimise customer journeys with an end-to-end customer journey management solution. All Products * Partners Find a partner Our powerful partner ecosystem is here to help. Find a Genesys Channel Partner or explore the AppFoundry ® Marketplace. Get started PARTNER OVERVIEW Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service. CHANNEL PARTNERS Set your customers up for long-term success with market-leading solutions from Genesys. STRATEGIC ALLIANCES Benefit from our alliances with global technology brands and integrations with platforms your customers use. INDEPENDENT CONSULTANTS PROGRAM Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys. TECHNOLOGY AND APPFOUNDRY PARTNERS Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace. GLOBAL SYSTEM INTEGRATORS Simplify your customer experience transformation with proven methodologies that connect people, processes and technology. PARTNER LOGIN Existing Genesys partners can log into the portal now. * Why Genesys Calculate your TCO for Genesys Cloud Get customized results in 3 simple steps Get started The Genesys Edge TRUST AND SECURITY See how Genesys solutions meet and exceed modern security standards. CUSTOMER SUCCESS AND SERVICES Choose a dedicated partner that works with you before, during and after your deployment. BEYOND Discover a community of continuous learning and innovation for customer experience professionals. Who we are OUR VISION Create experiences rooted in empathy — to build trust and earn loyalty. OUR CUSTOMERS See how Genesys call centre and customer experience solutions help businesses succeed. OUR STORY Learn about Genesys and discover why we’re trusted by 7,000 companies worldwide. * Resources Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for contact centre as a service Get the report We can help ALL RESOURCES Discover the latest research, reports, and resources to deliver better experiences. DEVELOPER TOOLS Extend functionality without directly using an API. No programming required. DEMO Explore the latest Genesys capabilities with short, on-demand demos. Explore BLOG AND PODCASTS Gain insights from Genesys customers, industry experts, thought leaders and more. WEBINARS AND EVENTS Watch and listen your way to better customer experience and more connected moments. CUSTOMER STORIES See how Genesys solutions help organisations succeed. * Pricing * CHOOSE THE MOST CAPABLE CONTACT CENTRE SOFTWARE The right cloud contact centre software makes providing great customer experience easy, from call centre basics to the latest CX innovations. * Contact centre software * Artificial intelligence and automation * Cloud architecture and open platform * Customer journey management * Digital customer engagement * Workforce engagement management CONTACT CENTRE SOFTWARE Create customer and agent experiences that effortlessly blend automated and human resources. Know your customers and engage when it matters. Learn more ACD Ensure every customer gets the right support every time with skills-based and intelligent routing. ANALYTICS AND REPORTING Empower your teams with easy-to-use tools and relevant data. Unlock interaction insights that make it easy to deliver cross-channel customer experiences. ARTIFICIAL INTELLIGENCE AND AUTOMATION Power omnichannel experiences. Meet customers’ needs with bot support, data-based insights and more. DIGITAL CUSTOMER ENGAGEMENT Support your teams with an all-in-one suite of digital capabilities — or with your own solution. INBOUND Make it easy to connect with your business. Offer support and exceed expectations across channels. INTERACTIVE VOICE RESPONSE (IVR) Drive better customer experiences while making your business more profitable, versatile and scalable with Genesys call centre software and IVR systems. OUTBOUND Build customer relationships with timely, personalized and contextual proactive communications across any channel UNIFIED COMMUNICATIONS AND COLLABORATION Enable easy collaboration and communications — all from a single platform or third-party solution. VOICE SERVICES Be there for customers who prefer phone-based support. Get voice services that work for your business. WORKFORCE ENGAGEMENT MANAGEMENT Give your employees the tools, support and growth opportunities they need to truly love what they do. ARTIFICIAL INTELLIGENCE AND AUTOMATION Make agents’ jobs easier, boost revenue and grow customer loyalty with artificial intelligence (AI). Gain the benefits of bots and automation tools that help customers self-serve. Learn more AGENT ASSIST Provide customer service agents with real-time AI assistance to improve both the efficiency and quality of customer interactions. ARTIFICIAL INTELLIGENCE Orchestrate and personalise omnichannel customer journeys at scale with easy-to-use AI. CHATBOTS Provide better answers faster with native or third-party, AI-powered chatbots that understand context. KNOWLEDGE MANAGEMENT TOOLS Provide the right information every time with AI-powered knowledge management tools. PREDICTIVE ROUTING Use AI to match customers to the employees most likely to deliver the best service and KPIs in real time. PREDICTIVE WEB ENGAGEMENT Use AI to proactively engage online customers in the moment of truth with the next-best offer or resource. VOICEBOTS Build voicebots with natural language understanding (NLU) and automate more voice conversations. WORK AUTOMATION AND TASK ROUTING Use accurate, consistent data to make more informed decisions across your back office. CLOUD ARCHITECTURE AND OPEN PLATFORM Consolidate systems, reduce tech debt and lower TCO, all while delivering connected experiences that set you apart and build brand trust wherever you and your customers are located. Learn more APPS AND INTEGRATIONS Add value in a few clicks with pre-built functionality and connectors to other systems from an expansive marketplace. CLOUD ARCHITECTURE Minimise your tech footprint with a comprehensive set of pre-integrated microservices reliably built into a single codebase. GENESYS CLOUD™ SALESFORCE INTEGRATION Bring your CRM and CCaaS solutions together with a pre-built Genesys Cloud integration for Salesforce. GLOBAL AVAILABILITY Strengthen and expand your global footprint with unsurpassed coverage wherever you are or want to be. CUSTOMER JOURNEY MANAGEMENT Deliver frictionless experiences at scale for every customer. Harness the power of journey analytics, data management and orchestration to better manage, measure and optimise customer journeys. CUSTOMER JOURNEY ANALYTICS Measure, monitor and optimise customer experience and your targeted business KPIs. CUSTOMER JOURNEY DATA MANAGEMENT Transform customer data silos into journey data pipelines that fuel analytics, modeling and orchestration. CUSTOMER JOURNEY ORCHESTRATION Optimise engagement based on each customer’s preferences, current goals and prior experiences. DIGITAL CUSTOMER ENGAGEMENT Enable your agents to engage customers — and each other — anytime, anywhere, on any digital channel. Learn more CHATBOTS Provide better answers faster with native or third-party, AI-powered chatbots that understand context. CO-BROWSE AND SCREEN SHARE See why your customers are reaching out in real time. Show them how to resolve their issues. EMAIL Give email the attention it deserves. Upgrade your email support capabilities with management tools that are built-in to your contact centre desktop. KNOWLEDGE MANAGEMENT TOOLS Provide the right information every time with AI-powered knowledge management tools. LIVE CHAT Chat with your prospects and customers in real time to solve issues quickly — no phone call needed. PREDICTIVE WEB ENGAGEMENT Use AI to proactively engage online customers in the moment of truth with the next-best offer or resource. SMS MESSAGING Use familiar mobile channels to touch base with your customers without disrupting their day. SOCIAL MEDIA Meet customers on the popular platforms they already use to build positive customer experiences. WORK AUTOMATION AND TASK ROUTING Use accurate, consistent data to make more informed decisions across your back office. WORKFORCE ENGAGEMENT MANAGEMENT Creating great employee experiences has never been more important. Drive employee retention and satisfaction with a unified workforce optimisation tool. Learn more EMPLOYEE PERFORMANCE MANAGEMENT Get superior performance using gamification. Supervisors gain instant insights into team and individual performance. And employees see their results in real time to drive their own success. GAMIFICATION Help employees meet performance objectives with actionable, real-time insights that drive results. QUALITY ASSURANCE AND MONITORING Record every interaction across channels without losing data for Voice of the Customer (VoC) insights. SPEECH AND TEXT ANALYTICS Use text and speech analytics to identify key events, ensure compliance, spot training opportunities and more. WORKFORCE FORECASTING AND SCHEDULING Create accurate, flexible schedules in minutes. Have the right support in place — even when demand spikes. +44 1276 457000 Contact * Glossary * Professional Services * Support * Select Region * Site Map * Blog Products * Genesys Cloud Company * Newsroom * Sustainability * Leadership * UKI Leadership * Community * Careers * Legal About Genesys Genesys empowers more than 7,500 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Copyright © 2024 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription | Accessibility Plan & Feedback | Cookies Settings QUICK LINKS HOW CAN WE HELP YOU TODAY? Chat with Sales Schedule a Demo Customer Care Genesys Careers Powered by LIVE ASSISTANCE By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Privacy Policy Reject All Accept All Cookies Cookies Settings Your Opt Out Preference Signal is Honored PRIVACY PREFERENCE CENTER When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information Allow All MANAGE CONSENT PREFERENCES FUNCTIONAL COOKIES Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. SOCIAL MEDIA COOKIES Social Media Cookies These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools. TARGETING COOKIES Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. STRICTLY NECESSARY COOKIES Always Active These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. PERFORMANCE COOKIES Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. Back Button COOKIE LIST Search Icon Filter Icon Clear checkbox label label Apply Cancel Consent Leg.Interest checkbox label label checkbox label label checkbox label label Reject All Confirm My Choices × Search