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DVS DRIVER'S LICENCE CARD NUMBER CHANGE - FAQ SHEET

 * 

Created by Sharmeen Hussain
Last updated: May 24, 2022
6 min read

The DVS is rolling out a change to make the ‘card number’ a mandatory field to
verify Australian Driver’s Licences. This page provides an overview of the
changes coming and what customers need to do to prepare for this change.


WHAT IS THE DRIVER’S LICENCE ‘CARD NUMBER’?

The card number is a unique number attributed to a new version of a Driver’s
Licence in Australia.


WHY IS DVS INCLUDING GOING TO CHECK THIS FIELD?

Card number is a unique identifier which is updated each time a driver’s licence
is re-issued.  By including card number in the matching criteria, you can
validate that the document being presented is the most recently issued
document.  This change will help reduce identity crime in Australia.


WILL THIS NUMBER REPLACE THE DRIVER’S LICENCE NUMBER?

No. It is intended that both fields will be available to limit the changes
required to existing business processes.


WHEN WILL THE CARD NUMBER BECOME MANDATORY FOR MATCHING?

The card number will become mandatory for NSW, ACT, SA, TAS, NT and WA on 1st
September.

VIC and QLD are expected to be made mandatory in 2023 - date is TBC.


WHY IS THE CHANGE NOT MANDATORY FOR ALL STATES?

Data readiness varies state to state with different technical challenges and
timelines to enable driver licence card number.  The intention is for all states
to become mandatory.


HOW DO I KNOW WHICH STATES ARE READY FOR CARD NUMBER MATCHING?

GBG will manage this with the Department of Home Affairs.  When a State reaches
a critical mass of card number data and becomes a ‘mandatory state’, GBG will
activate card number for driver licence matching for that state.

States highlighted in green below are on GBG’s ‘supported states’ list i.e.
states that have been confirmed by the DHA as being made mandatory on specified
dates.

The table below was updated as of May 18, 2022 .  This will be kept up to date
as we receive more information from DHA.

Mandatory Date

Jurisdiction

1st September 2022

NSW

ACT

SA

TAS

WA

NT

2023 (Date TBC)

VIC

QLD


I AM GREENID API CUSTOMER, WHAT DO I NEED TO DO BY WHEN?

Date



Activity



Status



2nd Feb 2022

GBG will make a global change to configure DL card number on in customer test
environment for all customers. When enabled this field will only work for
‘supported’ states (see table above) and will be optional.

Done

3rd May 2022

GBG will make a global change to enable WA and TAS in customer test environments
as an optional field. Following this change, card number will be available as an
optional field for ACT, SA, NSW, TAS and WA in Test.

Done

20th May 2022

GBG will make a global change to enable NT in customer test environments as an
optional field. Following this change, card number will be available as an
optional field for ACT, SA, NSW, TAS, NT and WA in Test.

Done

6th July 2022

Card number becomes a mandatory input in Test for expected mandatory states
(ACT, NSW, TAS, SA, NT and WA). As an API customer, you will need to ensure that
a card number value is submitted for mandatory states for the DL check to work
in Test.

 

9th August 2022

GBG will make a global change to configure DL number in its production
environment for expected mandatory states (ACT, NSW, TAS, SA, NT and WA). At
this stage, card number will be optional in production. As an API customer, you
will be able to submit card number for mandatory states with your request and
greenID will submit it to DVS for checking but it will not be mandatory.

 

1st September 2022

DHA Deadline (ACT, NSW, TAS, SA, NT and WA) - GBG will make the card number a
mandatory field in production for all customers. API customers who are not
sending us DL number for ACT, NSW, TAS, SA and WA by this time will experience
no matches.

 


HOW CAN I FIND OUT MORE ABOUT THE REQUIRED API CHANGE?

 * Driver’s Licence as a background source:
   https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/60482657#BackgroundChecksV3-BackgroundDVSDriver%27sLicenceChecks

 * Driver’s Licence as an interactive source:
   https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/8880634


I AM A GREENID WEB, MOBILE, IFRAME OR ADMIN PANEL CUSTOMER, WHAT DO I NEED TO DO
BY WHEN?

Date



Activity



Status



2nd Feb 2022

GBG will make a global change to configure DL card number on in customer test
environment for all customers. When enabled this field will only work for
‘supported’ states (see table above) and will be optional.

Done

3rd May 2022

GBG will make a global change to enable WA and Tasmania in customer test
environments. Following this change, card number will be available as an
optional field for ACT, SA, NSW, TAS and WA in Test on all screens controlled by
greenID.

Done

20th May 2022

GBG will make a global change to enable NT in customer test environments as an
optional field. Following this change, card number will be available as an
optional field for ACT, SA, NSW, TAS, NT and WA in Test.

Done

6th July 2022

Card number becomes a mandatory input in Test for expected mandatory states
(ACT, NSW, TAS, SA, NT and WA). Following this change, card number will be
available as a mandatory field for ACT, SA, NSW, TAS, NT and WA in Test on all
screens controlled by greenID.

 

9th August 2022

GBG will make a global change to configure DL number in it’s production
environment for expected mandatory states (ACT, NSW, SA, TAS, NT and WA). At
this stage, card number will be optional in production and end users will have
the option to submit the number or not.

 

1st September 2022

DHA Deadline (ACT, NSW, TAS, SA, NT and WA) - GBG will make the card number a
mandatory field in production for all customers for ACT, NSW, Tas, SA and WA.

 


HOW DO I HAVE CARD NUMBER ENABLED ON MY GREENID ACCOUNT?

The card number field should be enabled on your account in Test now. If you have
any questions or require more information, please contact
greenid.support@gbgplc.com.


HOW DOES MATCH WORKING IN THE NON-MANDATORY PHASE?

MATCHING FOR SUPPORTED STATES (IN GREENID)

Submitted Data



DVS Database



Result



Empty / Null

DL Card Number Available

Match

Empty / Null

DL Card Number Not Available

Match

DL Card Number

DL Card Number Available

Match

DL Card Number

DL Card Number Not Available

'N' - Not Matched or Fail

Invalid Card Number

Not Checked

Check appears as 'failed' in the admin panel but no request is sent to DVS nor
is the customer billed* 

MATCHING FOR UNSUPPORTED STATES (IN GREENID)

Submitted Data



greenID



Empty / Null

Ignores field as it is not on the supported states list. greenID will send other
‘required’ data to DVS for checking.

DL Card number

Ignores field as it is not on the supported states list. greenID will send other
‘required’ data to DVS for checking.


HOW DOES MATCHING WORK IN THE MANDATORY PHASE?

MATCHING SUPPORTED STATES (IN GREENID)

Submitted Data



DVS Database



Result



DL Card Number (valid and correct as on card)

DL Card Number Available

Match

DL Card Number (valid but incorrect)

DL Card Number Available

'N' - Not Matched or Fail

Invalid Card Number

Not Checked

Check appears as 'failed' in the admin panel but no request is sent to DVS nor
is the customer billed

MATCHING FOR UNSUPPORTED STATES (IN GREENID)

Submitted Data



greenID



Empty / Null

Ignores field as it is not on the supported states list. greenID will send other
‘required’ data to DVS for checking.

DL Card number

Ignores field as it is not on the supported states list. greenID will send other
‘required’ data to DVS for checking.


IS THE DRIVER’S LICENCE CARD NUMBER ENCRYPTED?

Yes, the card number is treated in the same way as the licence number.


WHAT WILL HAPPEN IF A CARD NUMBER IS SENT TO GREENID FOR A STATE THAT IS NOT ON
THE SUPPORTED STATES LIST?

greenID will ignore the card number for any state that is not on the supported
states list and continue to send the request to DVS without the card number.


I AM ON AN OLDER VERSION OF THE API, DO I NEED TO UPGRADE TO VERSION 3 TO MAKE
THIS CHANGE?

No, this change is compatible with older versions.


WILL TOOLTIPS BE INCLUDED ON THE GREENID SCREENS (EG. WEB, ADMIN PANEL) FOR THIS
FIELD?

Tooltips are currently available for all states accept for Victoria and
Tasmania.


I’M AN API CUSTOMER AND I NEED TOOL TIPS IMAGES FOR MY OWN SCREENS?

We’ve add sample images and links here:
https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2159345665/Tooltips+Images


ARE STUBS AVAILABLE FOR THIS FIELD?

We have not introduced specific stubs data to support testing of this field,
however, the stubs data available for driver’s licences on
https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/8880678 will continue to
work.


WHAT’S THE EXPECTED FORMAT FOR CARD NUMBER FOR EACH STATE AND TERRITORY?

The card number should be entered as it appears on the driver’s licence.

State



Format



ACT

Length equal to 10 alphanumeric characters

NSW

Length equal to 10 numeric characters

NT

Length between 6 and 8 numeric characters

QLD

Length equal to 10 alphanumeric characters 

SA

Length equal to 9 alphanumeric characters

TAS

Length equal to 9 alphanumeric characters

VIC

Length equal to 8 alphanumeric characters

WA

Between 8 and 10 alphanumeric characters

 


I’M AN API CUSTOMER USING SETFIELDS AND WANT TO KNOW WHAT ERROR I WILL SEE IF I
DON’T SEND CARD NUMBER FOR A MANDATORY STATE?

Attached is a sample xml response for setFields when card number is missing in
the input:




WILL SA DIGITAL DL BE UPDATED TO INCLUDE CARD NUMBER?

DHA has confirmed that there is work underway to add the card number to SA
digital DL’s. It is expected to be complete ahead of the 1st September mandatory
date.

 


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log a ticket via our portal


 * 1 What is the Driver’s Licence ‘card number’?
 * 2 Why is DVS including going to check this field?
 * 3 Will this number replace the Driver’s Licence number?
 * 4 When will the card number become mandatory for matching?
 * 5 Why is the change not mandatory for all states?
 * 6 How do I know which States are ready for card number matching?
 * 7 I am greenID API customer, what do I need to do by when?
 * 8 How can I find out more about the required API change?
 * 9 I am a greenID Web, Mobile, iFrame or Admin Panel customer, what do I need
   to do by when?
 * 10 How do I have card number enabled on my greenID account?
 * 11 How does match working in the non-mandatory phase?
   * 11.1 Matching for Supported States (in greenID)
   * 11.2 Matching for Unsupported States (in greenID)
 * 12 How does matching work in the mandatory phase?
   * 12.1 Matching Supported States (in greenID)
   * 12.2 Matching for Unsupported States (in greenID)
 * 13 Is the driver’s licence card number encrypted?
 * 14 What will happen if a card number is sent to greenID for a state that is
   not on the supported states list?
 * 15 I am on an older version of the API, do I need to upgrade to version 3 to
   make this change?
 * 16 Will tooltips be included on the greenID screens (eg. Web, Admin Panel)
   for this field?
 * 17 I’m an API customer and I need tool tips images for my own screens?
 * 18 Are stubs available for this field?
 * 19 What’s the expected format for card number for each state and territory?
 * 20 I’m an API customer using setFields and want to know what error I will see
   if I don’t send card number for a mandatory state?
 * 21 Will SA digital DL be updated to include card number?

 

 

 


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