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HERE TO HELP OUR COMMUNITY.



Everyone needs a little extra helping hand. If you’re a vulnerable customer,
we’re here to help.




PRIORITY SERVICES REGISTER.

If you’re a vulnerable customer and feel like you need some extra help with
managing your energy account, we can add you to our Priority Services Register
(PSR). You can add yourself to the register or update your circumstances any
time through your online account or by emailing us at hi@eonnext.com.

Speech or hearing impaired customers can also put 18001 in front of our phone
number, 0808 501 5200, to use text relay at no extra cost if you'd prefer to
contact us by phone. You can find out more on the Relay UK website.

When you’re on the PSR, there are extra things we can do for you to make life
easier:

 1. If your energy supply stops unexpectedly, we’ll prioritise reconnecting you
    straight away.

 2. If you’re struggling to read your bill or statement, let us know and we can
    help.

 3. You can choose someone to look after your account for you. If they’re happy
    to do this, we’ll send them your bills or statements.

 4. If you’re worried about security, you can choose a password our team will
    use to identify themselves.




GAS SAFETY CHECK.

If you’re on our PSR and live alone or with elderly people, someone with a
disability or a chronic illness, or live with a child under the age of five,
then you could get a free gas safety check.

When you’re on the PSR, there are extra things we can do for you to make life
easier. You could be eligible if you meet the following criteria:

 1. You don’t live in a property where the landlord is responsible for sorting
    your gas safety check.

 2. You haven’t had a gas safety check in the last 12 months.

 3. You get a means-tested benefit.



We’ll send a professional to do the gas safety check, which includes any gas
appliances or fittings. To book your gas safety check, call us on 0808 501 5200.


E.ON NEXT ENERGY FUND.

The E.ON Next Energy Fund initiative has been set up to help our customers
receive extra support. If you meet the criteria, the Energy Fund could help you
pay your current or final E.ON Next energy bills and even replace old
appliances. The E.ON Next Energy Fund is funded by E.ON Next and is run on our
behalf by Charis Grants, you can apply online now.


KEEPING SAFE AND SECURE.

For your peace of mind, we’ll let you know in advance before one of our
technicians visits your home.

Remember to ask anyone who comes into your home for official proof of identity.
We provide identity cards for our technicians and you can also choose to set a
password for us to say when we visit.

Identity cards.

All our technicians carry identity cards, which show their photograph, unique
identity number and the card expiry date.

Setting a password.

Whenever we visit, you can set a password that we'll quote to you. For extra
security, you can ask us to change the password at any time.



 * 
 * 

E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business
Park, Coventry, CV4 8LG. Registered in England & Wales, No. 03782443.

© 2022 E.ON Next

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