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 1. Venmo
 2. Signing Up & Signing In


Articles in this section
 * Login Security
 * New Phone Number
 * Phone and Email Verification
 * Accessing Venmo While Abroad
 * Signing In - FAQ
 * How to Sign Up for a Personal Venmo Account
 * Signing Up for a Personal Account - FAQ
 * Reset Password
 * Phone or Email Already Registered
 * Inviting Friends

See more


LOGIN SECURITY

 * 4 months ago
 * Updated

If you’re having trouble logging in because you have a new phone number, please
visit New Phone Number.

Why do I need to authenticate who I am on sign-in?

Completing multi-factor authentication when signing in adds an additional layer
of security.

When you sign in, we may send a code to the phone number registered with your
Venmo account. Entering this code correctly provides an extra layer of
authentication.

Never share this code with anyone else. Venmo will never ask you to provide your
six-digit code on a phone call, text message, email, or chat. Venmo will never
ask you to send us money on another payment platform. If someone requests your
six-digit code, it’s probably a scam.

If you have a bank or card linked to your Venmo account, you may be able to
complete authentication by verifying your financial information. If this option
is available to you, follow the prompts in the app by tapping "Other options to
confirm your identity…." (this backup option is not available for all users).

After successfully signing in, you may grant Venmo permission to remember the
device by tapping "Remember Device". When you sign in on that device in the
future, you may not need a code to confirm your identity.

I received a “Sign-in attempt from new device” email from Venmo, but I didn’t
sign in on a new device. Is this legitimate? What should I do? 

Legitimate Venmo notifications will come from a venmo.com email address (like
“venmo@venmo.com”). If you received this notification but didn’t try to sign
into Venmo on a new device, you should access your account and take the
following steps to secure your account in the Settings menu: 

 * Change your password 

 * Review the list of “Remembered devices” in your Settings and remove any you
   don’t recognize 

Keep in mind that any time you clear cookies on a web browser or use a new web
browser, Venmo will consider this login a "new device."

It may be helpful to change your email password as well, since someone with
access to your email could make changes to your Venmo account. We also recommend
confirming that the phone number on file with your Venmo account is current.

If you’re concerned about the security of your account or if you see any
unauthorized transactions, contact us directly right away. More information
about Venmo’s security can be found here.  

Someone from Venmo asked me to submit sensitive personal documents. How do I
know this is legitimate?   

Our Support team may request specific information or documents on a case-by-case
basis. Any legitimate requests from Venmo will come from a venmo.com email
address and will be accompanied by a link to our Document Upload Form on
a help.venmo.com page (never another domain). We’ll never ask you to send your
documents directly via email. 

When contacting our Support team via chat, you may be asked to submit
information or documents through your Venmo app. We will never ask you to send
the documents via text message; only within our in-app chat or Document Upload
Form. 

If you ever receive a request you're unsure about, please contact us directly to
confirm it was from Venmo. 


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