www.puzzel.com Open in urlscan Pro
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Form analysis
1 forms found in the DOM

Name: callbackForm — GET #

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</form>

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Contact Centre Solution (OLD)
Why Puzzel?
Contact Centre
Channels
Admin Portal
Bot
Ticketing
Live Share
Screen Share
Quality Assurance

WFM
Packages
Customers
Neighbourhood
Help Centre
Academy
Marketplace
Partners
Customers
Media & Insights
Puzzelers

Media & Insights Customer Support Contact Careers See Puzzel in action
 * Connected experiences
 * Empowered employees
 * Delighted customers
 * Passionate leaders
 * Dedicated partners


WHEN EVERY MOMENT MATTERS

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INTRODUCING VERGIC. THE LATEST ADDITION TO THE PUZZEL FAMILY.


HAPPY AGENTS MAKE HAPPY CUSTOMERS

When it comes to service and support, customer experience comes down to Agent
Experience.



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ALL YOU NEED IN ONE EASY-TO-USE,
NATIVE CLOUD APPLICATION

 * Omnichannel Platform
   Optimised for customer experience and agent engagement
 * Perfect for remote workforces
   Our infrastructure is scalable, flexible and secure
 * Customisable unified application
   Provides a streamlined, single view of all your customer interactions


TRUSTED BY LEADING BUSINESSES


> “IT WOULDN’T HAVE BEEN POSSIBLE WITHOUT PUZZEL”
> 
> “Our resolution time decreased from five days to three. It wouldn’t have been
> possible if we didn’t have Puzzel’s omni-channel solution in place!”
> 
> Luke Sambridge, Head of Customer Strategy & Experience


> “MAKES LIFE SO MUCH EASIER”
> 
> “Multi selecting out of adherence events is brilliant and a feature I hadn’t
> thought of but makes life so much easier.”
> 
> Josh Kirkbride, Resource Planner at Simply Business


> “GREAT SERVICE BY A GREAT COMPANY!”
> 
> “Puzzel’s omni-channel solution is great for companies that appreciate
> innovation, efficiency and reliability. At TieTa, we use Puzzel’s telephony
> and ticketing solution, which has resulted in increased agent efficiency
> through Automatic Call Distributor (ACD) and skill-based routing, as well as
> contact prioritisation. It’s loved by agents because it’s modern, very user
> friendly and intuitive. Puzzel offers a fantastic range of customisable
> reports that you can tailor to your business requirements and their team is
> always available for support.”
> 
> Risto Proosa, Operations Director at TieTa


> “EVERYTHING IS SMOOTHER NOW…”
> 
> “system has helped. It means there are shorter wait times and more happy
> people and solutions provided,” Jordan said.”
> 
> Jordan Patel, Customer Service and Sales Manager at Newstel


> “GREAT TEAM AND GREAT SUPPORT”
> 
> “Great team and great support. Always willing to listen and explore ideas with
> you and also share their experience to help you shape your services.”
> 
> Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust


> “DELIVERING WORLD-CLASS CUSTOMER SERVICE”
> 
> “We were looking for a solution that combined the flexibility and scalability
> necessary to make changes and respond quickly to changing client requirements.
> Skills-based routing of calls was essential to delivering world-class customer
> service.”
> 
> Sasha Memedovic, Head of Service Delivery at fm24


> “PUZZEL ALLOWED US TO HAVE MULTIPLE USERS DEALING WITH ALL INCOMING
> ENQUIRIES.”
> 
> “These ranged from course enquiries, directions to the three campuses, to
> funding enquiries.”
> 
> Declan Fallon, Glasgow Clyde College

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TOP 3 IN CCAAS PROVIDERS IN EUROPE


WHAT’S THE BUZZ?

Blog


THE FOUR PS OF PREPARING FOR SEASONAL DEMAND 

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THE POWER OF HYBRID EXPERIENCES

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WHAT IS A TICKETING SYSTEM?

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NEWSTEL DELIVERS ROUND-THE-CLOCK HAPPINESS WITH CLOUD CONTACT CENTRE SOLUTION

Read more


ENGAGE, DELIGHT AND INSPIRE


WHICH PACKAGE IS RIGHT FOR YOU?


ENGAGE

Includes Voice + ONE other digital channel of your choice



Engage your customers and your team with essential tools for a omnichannel
experience supported with an array of must-have features.


DELIGHT

Includes Voice + TWO other digital channels of your choice



Delight your customers and your team with advanced tools for full omnichannel
experience enhanced with AI and automation features.


INSPIRE

Includes Voice + ALL other digital channels



Inspire your customers and your team with the ultimate tools for a complete
omnichannel experience enhanced with AI and powerful workforce management.


DESIGN

Create your own customer service solution



Let’s talk



Explore our packages



SEAMLESSLY INTEGRATED

Puzzel supports customer choice. Puzzel Marketplace offers out-of-the-box
integrations and upgrades to enhance your customer service system, allowing your
Puzzel customer service solution to grow with your business




EXPERIENCE PUZZEL


SPEAK TO AN EXPERT


HI, I’M JAMES!

We’ll be in touch within 24 hours to arrange your demo. We’ll show you the
benefits of our software and how we can help to improve your customer service.


 * Why Puzzel?

 * Contact Centre
 * Ticketing
 * WFM
 * Packages

 * The Neighbourhood
 * Puzzelers
 * Customers
 * Media & Insights
 * Trust Centre
 * Academy
 * Marketplace
 * Partners
 * Help centre


INTERNATIONAL SITES

 * Norway
 * Sweden
 * Denmark
 * Finland

WeWork, 1 Poultry London, EC2R 8EJ

Telephone +44 (0) 333 300 0066

Registered in England & Wales 4124967

 * Newsroom

Privacy Policy

 * Puzzel twitter
 * Puzzel linkedin
 * Puzzel facebook
 * Puzzel instagram
 * Puzzel trustpilot

© Copyright 2021 Puzzel Ltd. Website by Cite DMS Ltd.
 * Channels
 * Voice
 * Web Chat
 * Social
 * Email
 * SMS

 * Administration Portal
 * Reporting
 * Quality Monitoring
 * User Management
 * Call Flow Tool
 * Queue Management
 * API

 * Additional Modules
 * Mobile Messaging
 * Knowledgebase
 * Speech Analytics

 * Integration
 * CRM
 * Speech Recognition
 * UC/PBX
 * Customised Integration

Call us on: +44 333 300 0066

Book your FREE demo OpenWeb Chat OpenCallback
 * Contact Centre Solution
   Back
    * Contact Centre Solution
    * Channels
    * Voice
    * Web Chat
    * Social
    * Email
    * SMS
    * Administration Portal
    * Reporting
    * Quality Monitoring
    * User Management
    * Call Flow Tool
    * Queue Management
    * API
    * Additional Modules
    * Mobile Messaging
    * Knowledgebase
    * Speech Analytics
    * Integration
    * CRM
    * Speech Recognition
    * UC/PBX
    * Customised Integration

 * 
 * Why Puzzel?
 * Contact Centre
   Back
   Channels
   Admin Portal
   Bot
   Ticketing
   Live Share
   Screen Share
   Quality Assurance
 * WFM
 * Packages
 * Customers
 * Neighbourhood
   Back
   Help Centre
   Academy
   Marketplace
   Partners
   Customers
   Media & Insights
   Puzzelers
 * Media & Insights
 * Customer Support
 * Contact
 * Careers
 * New! Puzzel Marketplace
 * Search





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