support.broadcom.com
Open in
urlscan Pro
2a06:98c1:58::a5
Public Scan
Submitted URL: https://customerconnect.vmware.com/
Effective URL: https://support.broadcom.com/
Submission: On August 08 via manual from IN — Scanned from DE
Effective URL: https://support.broadcom.com/
Submission: On August 08 via manual from IN — Scanned from DE
Form analysis 1 forms found in the DOM
Name: hrefFm — POST #
<form action="#" aria-hidden="true" class="hide" id="hrefFm" method="post" name="hrefFm"><span></span><button hidden="" type="submit">Hidden</button></form>Text Content
Menu
* Products
* Solutions
* Support and Services
* Company
* How To Buy
* Log in
Log In Register
* Software
Mainframe Software
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
Compatibility Matrix
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Installation and Maintenance Tools
Enterprise Software
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Service Status
Cyber Security Software
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Service Status
Payment Security Software
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Communities
All Products
Partner Portal
Service Status
Services / Education
Payment Security Home Page
Knowledge Base Articles
Tanzu
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
VMware Cloud Foundation
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
Application Networking and Security
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
Software Defined Edge
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
Compatibility Matrix
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Installation and Maintenance Tools
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Communities
All Products
Partner Portal
Service Status
Services / Education
Payment Security Home Page
Knowledge Base Articles
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
* Hardware
Semiconductors
Case Management
Product Downloads
Contact Support
Security Advisory
Manage Notifications
Brocade Storage Networking
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Knowledge Base Articles
Licensing Portal
Brocade Support Link (BSL)
Training & Education
Product End of Life
Brocade Global Support
SAN Reports
Brocade Software Matrix
Lifetime Warranty Registration
Gen 5 FOS Upgrade Certificates
TruFOS Certificates
Case Management
Product Downloads
Contact Support
Security Advisory
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Knowledge Base Articles
Licensing Portal
Brocade Support Link (BSL)
Training & Education
Product End of Life
Brocade Global Support
SAN Reports
Brocade Software Matrix
Lifetime Warranty Registration
Gen 5 FOS Upgrade Certificates
TruFOS Certificates
Register Login
* Software
Mainframe Software
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
Compatibility Matrix
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Installation and Maintenance Tools
Enterprise Software
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Service Status
Cyber Security Software
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Service Status
Payment Security Software
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Communities
All Products
Partner Portal
Service Status
Services / Education
Payment Security Home Page
Knowledge Base Articles
Tanzu
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
VMware Cloud Foundation
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
Application Networking and Security
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
Software Defined Edge
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
Compatibility Matrix
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Installation and Maintenance Tools
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Articles
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Communities
All Products
Partner Portal
Service Status
Services / Education
Payment Security Home Page
Knowledge Base Articles
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Communities
All Products
Learnings
Product Lifecycle
Partner Portal
Knowledge Base Article
Service Status
* Hardware
Semiconductors
Case Management
Product Downloads
Contact Support
Security Advisory
Manage Notifications
Brocade Storage Networking
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Knowledge Base Articles
Licensing Portal
Brocade Support Link (BSL)
Training & Education
Product End of Life
Brocade Global Support
SAN Reports
Brocade Software Matrix
Lifetime Warranty Registration
Gen 5 FOS Upgrade Certificates
TruFOS Certificates
Case Management
Product Downloads
Contact Support
Security Advisory
My Dashboard
My Entitlements
My Downloads
My Cases
Documentation
Security Advisories
Knowledge Base Articles
Licensing Portal
Brocade Support Link (BSL)
Training & Education
Product End of Life
Brocade Global Support
SAN Reports
Brocade Software Matrix
Lifetime Warranty Registration
Gen 5 FOS Upgrade Certificates
TruFOS Certificates
Please be advised our License Portal will be undergoing maintenance between
March 15 10:30pm PST - March 16th 9:00am PST during which time users may
experience intermittent performance issues. We apologize for the inconvenience.
PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE.
PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE.
PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE.
PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 28 7PM PST - APR 1 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE.
PLEASE BE ADVISED THAT WE WILL BE PERFORMING MAINTENANCE ON OUR BACKEND SYSTEMS
BETWEEN SATURDAY JUNE 15TH, 5AM PT - SATURDAY JUNE 15TH, 7PM PT WHICH WILL
IMPACT VARIOUS ELEMENTS ON THE SUPPORT PORTAL. CLICK HERE TO LEARN MORE.
PLEASE BE ADVISED THAT WE WILL BE PERFORMING MAINTENANCE ON OUR BACKEND SYSTEMS
BETWEEN SATURDAY JUNE 15TH, 5AM PT - SATURDAY JUNE 15TH, 7PM PT WHICH WILL
IMPACT VARIOUS ELEMENTS ON THE SUPPORT PORTAL. CLICK HERE TO LEARN MORE.
Please be advised the Broadcom Support Portal will be undergoing maintenance and
will be unavailable between August 9th 9:30 PM PST to 11:30PM PST. We apologize
for the inconvenience. For urgent matters during this time please phone
support:
Broadcom Software 1-800-225-5224
Brocade Fibre Channel Support 1-408-433-7001 or for international customers
click here
WELCOME TO BROADCOM SUPPORT
Broadcom Software Brocade Storage Networks Semiconductors
Learn how to navigate Broadcom Support
Find Solutions
PRODUCT COMMUNITIES
Collaborate with peers and industry experts on a variety of topics through our
Product Communities
View All
TECHNICAL DOCUMENTATION
Access our comprehensive library of product guides, manuals, video tutorials,
FAQs and much more
View All
KNOWLEDGE
Search our knowledge base to quickly find answers to your questions and learn
more about your products & services
View All
Additional Resources
PARTNER PORTAL
Access our Partner Portal where you'll find the latest in communications, sales
& marketing tools, events & enablement that will help you deliver best-in-class
solutions and maximize growth
Explore
EDUCATION PORTAL
Access an extensive library of instructor and self-paced product training
offerings through our Education Portal
Explore
VIRTUAL AGENT
Receive fast and convenient support on a variety of common questions by chatting
with our virtual agent
Chat Now
ADVANCED SUPPORT
Explore our Advanced Support Offerings to help you get the most out of your
products & services.
Explore
BROADCOM SUPPORT TERMS
Review the latest Support terms for Broadcom Maintenance, Advanced Support
Offerings, SaaS Listings and other Broadcom Support Term
Explore
STILL HAVE QUESTIONS?
Contact Us
Hidden
×
It appears your Broadcom Products and Services are
supported by one of our certified Support partners
Click below to be redirected to the appropriate Support
Partner Portal to request support
For non-product related issues (Support Portal / Licensing) Click HERE
Continue
×
It appears your Broadcom Products and Services are
supported by multiple vendors
1. Click below to be redirected to the My Entitlements Portal
2. Expand the appropriate site
3. Expand the product you require support on
4. Click the bug icon under the case column
5. You will be redirected to the appropriate vendor portal to request support
For non-product related issues (Support Portal / Licensing) Click HERE
Continue
×
ACCESS DENIED
This feature has been disabled by your administrator.
×
To prevent this message from showing again, please enable pop-up blockers for
support.broadcom.com or click Continue to proceed.
Continue
" + "" + "" + "" + badgecount + ""; /* " "; */
doc.getElementById("widgetlbtn").style.color =color;
doc.getElementById("widgetlbtn").style.backgroundColor = msg.widgetcolor;
doc.getElementById("widgetlbtn").style.display = 'block';
doc.getElementById("widgetlbtn").addEventListener('click', function () {
console.log("switchicon called"); if (parent.IMIChatInit != undefined) {
parent.IMIChatInit.chatswitchicon(); } else { IMIChatInit.chatswitchicon(); }
}); //console.log( doc.getElementById("widgetlbtn"));
/*$('[data-toggle=\"tooltip\"]').tooltip();*/ // doc.close(); /* for test */ var
doc1 = document.getElementById('chatunread-frame').contentWindow.document; //
doc1.open(); doc1.head.innerHTML = "" + ""; doc1.body.innerHTML = "x
"; // ""+ //"" + //""; //doc1.close();
doc1.getElementsByTagName('html')[0].classList.add('imichatmsgpreview');
doc1.getElementById("ancclearcards").addEventListener('click', function () { if
(parent.IMIChatInit != undefined) { parent.IMIChatInit.clearmsgcards(); } else {
IMIChatInit.clearmsgcards(); } }); IMIGeneral.storeLocal("style_" +
document.getElementById("divicw").getAttribute("data-bind") + "_" +
window.location.hostname, msg);
document.getElementById('chatbutton').style.display = "block"; } else {
document.getElementById("divicw").innerHTML = ''; } } catch (e1) { } },
chatswitchicon: function (type) { console.log("Chatswitchicon::" + type); try {
/*type=1-max and 0- min */ var isMobile = "0"; // if (window.innerWidth > 768) {
// document.getElementById('divchatmain').className = 'main-chat-cont'; // }
else { // document.getElementById('divchatmain').className = 'main-chat-cont
chatmobile'; // isMobile="1"; // } if ((navigator.userAgent.indexOf("Mobile"))
!= -1) { isMobile = "1"; } sessionStorage.setItem("data-bind",
document.getElementById("divicw").getAttribute("data-bind"));
sessionStorage.setItem("data-org",
document.getElementById("divicw").getAttribute("data-org")); var iframe =
document.getElementById('imi-chatbutton'); if (iframe == null || iframe ==
undefined) return; var innerDoc = iframe.contentDocument ||
iframe.contentWindow.document; //Open Widget if
(document.getElementById("divchatmain").style.display === 'none' && (type == 1
|| type == 2 || type == undefined)) {
document.getElementById("divchatmain").style.display = "block";
IMIGeneral.checkmobile(); //if ((window.outerWidth < 497) &&
(document.documentElement.classList.contains('imichatmobile-active') == false)
&& document.getElementById("divchatmain").style.display == "block") { var
className = " " + document.documentElement.className + " "; if
((window.outerWidth < 700) && (" " + className + " ").replace(/[\n\t]/g, "
").indexOf("imichatmobile-active") > -1 &&
document.getElementById("divchatmain").style.display == "block") { //
if((document.documentElement.classList.value.split(/\s+|\./).filter(word => word
=== 'imichatmobile-active').length==1) == false){
document.documentElement.classList.remove("imichatmobile-active");
document.documentElement.className = document.documentElement.className + "
imichatmobile-active"; // } } else { document.documentElement.className =
document.documentElement.className.replace(' imichatmobile-active', ''); }
document.getElementById('chatunread-frame').style.display = "none";
innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state1 " +
buttonType + " close-btn"); //
innerDoc.getElementById("widgetlbtn").setAttribute("aria-label", "Close web
chat"); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded",
"true");
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display
= "none";
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText
= ""; localStorage.setItem(fingerprint + "_" + _skey + "_badgecount", 0);
localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0);
IMIChatInit.clearmsgcards(); // if (IMIGeneral.getBrowserName() == "safari") {
// if (IMIGeneral.detectIOS()) { // document.body.classList.add('chatnoscroll');
// } // } if (type === undefined) { var destination =
document.getElementById('iframechatwindow').contentWindow; msg = { "action":
"showiframe", "host": window.location.hostname, "chatmobile": isMobile };
destination.postMessage(msg, domainUrl);
document.getElementById("iframechatwindow").setAttribute("aria-hidden","false");
} return; } //Close Widget if
(document.getElementById("divchatmain").style.display === 'block' && (type == 0
|| type == 2 || type == undefined)) { document.documentElement.className =
document.documentElement.className.replace(' imichatmobile-active', '');
//document.body.classList.remove('chatnoscroll');
document.getElementById("divchatmain").style.display = "none";
innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state " +
buttonType); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded",
"false"); innerDoc.getElementById("widgetlbtn").focus();
document.getElementById('chatunread-frame').style.display = "block";
localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0);
document.getElementById("iframechatwindow").setAttribute("aria-hidden", "true");
return; } //var iframeEl = document.getElementById("iframechatwindow"); // Make
sure you are sending a string, and to stringify JSON //
iframeEl.contentWindow.postMessage("hello", '*'); return; } catch (e) {
console.log("LaunchProactiveMsgManager:" + e.msg); } }, clearmsgcards: function
() {
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list").innerHTML
= "";
document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display
= "none";
//document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display
= "none";
//document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText
== ""; localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); },
openchat: function (event) {
document.getElementById('imichat-fullscreen-modal').className =
'imichat-fullscreen-modal'; var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'openchat', threadid: event.data.threadid,
proactive_id: event.data.proactive_id }, '*'); if (parent.IMIChatInit !=
undefined) { parent.IMIChatInit.chatswitchicon(2); } else {
IMIChatInit.chatswitchicon(2); } }, extractContent: function(s) { var span =
document.createElement('span'); span.innerHTML = s; return span.textContent ||
span.innerText; }, badgecount: function (event) { try { if
(document.getElementById("divchatmain").style.display === 'none') { var count =
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText;
if (count == 0 || count == "") { count = 1; } else { count = parseInt(count) +
1; } var duplicate = 0; var innerDivs; var innerDivsCount = 0; var refChild;
IMIChatInit.clearmsgcards(); var containerDiv =
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list");
if (count > 1) { innerDivs = containerDiv.getElementsByClassName("msg"); if
(innerDivs != undefined) { innerDivsCount = innerDivs.length; for (var i = 0; i
< innerDivs.length; i++) { if ("msg_" + event.data.msgtransid ==
innerDivs[i].id) { duplicate = 1; } } refChild = innerDivs[0]; } } var
cardcount; var checkbadgecount; if (innerDivs == undefined) {
localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", 1); }
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display
= "block"; if (duplicate == 0) { if (parseInt(innerDivsCount) == 5) {
containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msg')[4]);
containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msgclear')[4]);
innerDivsCount = innerDivsCount - 1; } if ((parseInt(innerDivsCount) < 1 &&
event.data.badge_type === undefined) || event.data.badge_type === 2 ||
event.data.badge_type === 3) { var node = document.createElement("div"); var
node1 = document.createElement("div"); var textnode =
document.createTextNode(IMIChatInit.extractContent(event.data.msg)); if
(textnode.data.length > 45) { if (event.data.badge_type === undefined ||
event.data.badge_type === 2) { textnode.data = textnode.data.substr(0, 45) +
"..."; } else { textnode.data = textnode.data; } } node.className = "msg";
node.style = "cursor:pointer;"; node1.className = "msgclear"; node.id = "msg_" +
event.data.msgtransid; // Create a text node node1.id = "msgclear_" +
event.data.msgtransid; node1.style = "clear:both;";
node.addEventListener("click", function () { window.parent.postMessage({ action:
'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id
}, '*'); }); node1.addEventListener("click", function () {
window.parent.postMessage({ action: 'openchat', threadid: event.data.threadid,
proactive_id: event.data.proactive_id }, '*'); }); if (event.data.msg_from !==
undefined && event.data.msg_from !== "") { var span =
document.createElement("span"); //var span span.innerHTML = '' +
event.data.msg_from + ':'; node.appendChild(span); } else if
(event.data.msg_from === undefined || event.data.msg_from == "") { var span =
document.createElement("span"); //var span span.innerHTML = 'New Conversation:';
node.appendChild(span); } node.appendChild(textnode); var height =
document.getElementsByClassName('main-unreadchat-cont')[0].style.height; if
(height == "") { height = 70; } if (innerDivsCount == 0) { height =
document.getElementsByClassName('main-unreadchat-cont')[0].style.height =
"150px"; } /* else if (innerDivsCount == 2) { height =
document.getElementsByClassName('main-unreadchat-cont')[0].style.height =
"150px"; } else if (innerDivsCount > 2) {*/ else {
document.getElementsByClassName('main-unreadchat-cont')[0].style.height =
parseInt(height) + 60 + "px"; } var referenceNode =
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list");
// document.querySelector('#some-element'); if (innerDivsCount == 0) {
referenceNode.appendChild(node); referenceNode.appendChild(node1); } else {
referenceNode.insertBefore(node, refChild); referenceNode.insertBefore(node1,
refChild); if ((window.innerHeight + 100) <
(document.getElementsByClassName("main-unreadchat-cont")[0].style.height)) { var
frame = document.getElementById('chatunread-frame'); var c =
frame.contentDocument || frame.contentWindow.document;
c.getElementsByTagName("body")[0].offsetHeight = '80%';
c.getElementsByTagName("body")[0].style.overflow = "auto"; } } if
(event.data.badge_type === 3) {
document.getElementsByClassName("main-unreadchat-cont")[0].style.height =
"100%"; var frame = document.getElementById('chatunread-frame'); var c =
frame.contentDocument || frame.contentWindow.document;
c.getElementsByClassName("msg")[0].style.maxHeight = "unset"; var frameheight =
c.getElementsByTagName("body")[0].offsetHeight;
document.getElementsByClassName("main-unreadchat-cont")[0].style.height =
frameheight + "px"; } } else if (event.data.badge_type === 4) { var
fullscreen_modal = document.getElementById('imichat-fullscreen-modal');
fullscreen_modal.className = 'imichat-fullscreen-modal imichat-open';
fullscreen_modal.contentWindow.postMessage({ action: 'bind_data', proactive_id:
event.data.proactive_id, threadid: event.data.threadid, msg_from:
event.data.msg_from, msg: event.data.msg, btn_chat_now_open:
IMILocalisation.getValue(_IMIchat_widget_lang,
"proactive_poupup_chat_now_button", "Chat Now"), btn_chat_now_close:
IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_close_button",
"Close") }, "*"); } cardcount =
parseInt(localStorage.getItem(event.data.fingerprint + "_" + _skey +
"_cardcount")) + 1; localStorage.setItem(event.data.fingerprint + "_" + _skey +
"_cardcount", cardcount); localStorage.setItem("fingerprint",
event.data.fingerprint); localStorage.setItem(event.data.fingerprint + "_" +
_skey + "_badgecount", count);
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText
= count; }
document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display
= (event.data.badge_type === undefined || (event.data.badge_type === 2 ||
event.data.badge_type === 3)) ? "block" : "none"; } } catch (e) {
console.log("badgecount:" + e.msg); } }, message: function (event) { try { if
(event.data.action != null) { if (event.data.action == 'openchat') {
IMIChatInit.openchat(event); } if (event.data.action == 'badgecount') {
IMIChatInit.badgecount(event); } if (event.data.action == 'chatswitchicon') {
IMIChatInit.chatswitchicon(); //event } if (event.data.action ==
'imichat_custom_chat_fields') { if (event.data.type == 'add') { if
(_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined)
{
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](event.data.response);
} } else if (event.data.type == 'update') { if
(_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] !==
undefined) {
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'](event.data.response);
} }//event } if (event.data.action == 'loadstyles') {
IMIChatInit.loadJQuery(_domain_name, function () {
IMIChatInit.loadwidgetStyles(event.data.message); try { if (event.data.message
!= null) { if (_IMIchat_callback_dic['imichat-widget:ready'] !== undefined) {
_IMIchat_callback_dic['imichat-widget:ready'](_attr_key);
console.log("imichat-widget:ready fired"); } //eval('imichatWidgetLoaded();');
if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !==
undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init']();
}// debugger; var widget_data = JSON.parse(event.data.message); hdr_bfp =
widget_data.hdr_bfp; hdr_xtoken = widget_data.hdr_xtoken; hdr_tid =
widget_data.hdr_tid; } } catch (e) { }
IMIChatInit.LaunchProactiveMsgManager(_domain_name, function () { });
IMIChatInit.handleAbandonedChats(); }); } if (event.data.action ==
'closemodelpopup') {
document.getElementById('imichat-fullscreen-modal').className =
'imichat-fullscreen-modal'; } if (event.data.action == 'setsession') {
sessionStorage.setItem(event.data.key, event.data.value); } if
(event.data.action == 'setlocal') { localStorage.setItem(event.data.key,
event.data.value); } if (event.data.action == 'browserstorage') {
document.getElementById("divicw").innerHTML = "
\n \n \nError:
Cookies Disabled
We use cookies to enable best chat experience. Follow these directions to
re-enable cookies specific to your browser type or re-open this website in a
cookie-enabled browser.
"; console.log("Local storage not supported"); } } } catch (e) { } }, resize:
function () { try { var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'resize', width: window.outerWidth
//window.innerWidth//screen.width // document.body.clientWidth }, "*");
IMIGeneral.checkmobile(); } catch (e) { } }, LaunchProactiveMsgManager: function
(domainName, callback) { try { var widget_styles = localStorage.getItem("style_"
+ document.getElementById("divicw").getAttribute("data-bind") + "_" +
window.location.hostname); if (widget_styles == null &&
!JSON.parse(widget_styles).enable_proactive) { callback(); return; } var body =
document.getElementsByTagName('body')[0]; var script =
document.createElement('script'); script.type = 'text/javascript'; script.src =
IMIChatInit.domainName() + '/js/proactive-msg-manager.js';
body.appendChild(script); script.addEventListener('load', function (event) {
console.log('proactive manager loaded;'); var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'proactive-manager-loaded', attrkey:
document.getElementById("divicw").getAttribute("data-bind"), host:
window.location.hostname }, "*"); callback(); }); } catch (e) {
console.log("LaunchProactiveMsgManager:" + e.msg); } }, processAbandonedChats:
function (type) { if (!imichatwidget.hasInitiatedChat()) { return; } var
browser_fingerprint = localStorage.getItem("fingerprint"); var url =
IMIGeneral.profileUrl() + "livechats/" + _attr_key + "/customers/" +
browser_fingerprint + "/abandoned?host=" + window.document.URL; url = url +
"&type=" + type; var body = JSON.stringify({ "is_reloaded": false,
"is_closechat": true }); var headers = { 'type': 'application/json', 'fpid':
hdr_bfp, 'Tid': hdr_tid, 'X-Token': hdr_xtoken }; var blob = new Blob([body],
headers); navigator.sendBeacon(url); }, handleAbandonedChats: function () { //
Attach the event keypress to exclude the F5 refresh
//jQuery(window).on('keydown', function (e) { window.addEventListener('keydown',
function (e) { if (e.keyCode == 116) { _IMIchat_IsValidNavigation = true; } });
window.addEventListener("beforeunload", function (e) {
sessionStorage.setItem(_attr_key + "_imichat-reload-check", document.referrer);
console.log(document.referrer); //sessionStorage.setItem("imi_tabid",
Math.random().toString(16).slice(2)); if (_IMIchat_IsValidNavigation !==
undefined && !_IMIchat_IsValidNavigation) {
IMIChatInit.processAbandonedChats("unload"); } }); if
(window.performance.navigation.type == 1) {
IMIChatInit.processAbandonedChats("load"); } }, loadJQuery: function
(domainName, callback) { if (typeof (jQuery) !== 'undefined') { callback();
return; } var body = document.getElementsByTagName('body')[0]; var script =
document.createElement('script'); script.type = 'text/javascript'; script.src =
domainName + '/js/jquery.min.js'; body.appendChild(script);
script.addEventListener('load', function (event) { callback(); }); return; },
on: function (func_name, callback) { if (typeof callback != 'function') {
console.error('function was expected.'); return; } switch (func_name) { case
'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] =
callback; break; } }, checklocalStorage: function () { var test = 'test'; try {
localStorage.setItem(test, test); localStorage.removeItem(test); return true; }
catch (e) { return false; } }, call_previous_chats: function () { try { var
destination = document.getElementById('iframechatwindow').contentWindow; msg = {
"action": "showiframe", "host": window.location.hostname, "chatmobile":
((navigator.userAgent.indexOf("Mobile")) != -1) ? "1" : "0" };
destination.postMessage(msg, domainUrl); } catch (e) { } },
check_clear_session_chats: function () { if (document.referrer ==
sessionStorage.getItem(_attr_key + "_imichat-reload-check")) { return false; }
else if (sessionStorage.getItem(_attr_key + "_imichat-reload-check") ==
undefined) { return true; } else { console.log("Hey, Thanks for visiting
again"); return false; } } }; }(); if (IMIChatInit.checklocalStorage()) {
IMIChatInit.init(); } else { document.getElementById("divicw").innerHTML = "
\n \n \nError:
Cookies Disabled
We use cookies to enable best chat experience. Follow these directions to
re-enable cookies specific to your browser type or re-open this website in a
cookie-enabled browser.
"; console.log("Local storage not supported"); } var imichatwidget = { // get
hasInitiatedConversation() { // if
(sessionStorage.getItem("imichat_hasinitconvexist") == null) // return false; //
if (sessionStorage.getItem("imichat_hasinitconvexist") == "1") { // return true;
// } else { // return false; // } // }, hasInitiatedChat: function () { if
(sessionStorage.getItem("imichat_hasinitconvexist") == null) return false; if
(sessionStorage.getItem("imichat_hasinitconvexist") == "1") { return true; }
else { return false; } }, show: function () { //$("#divicw").show();return;
document.getElementById("divicw").style.display = 'block'; }, hide: function ()
{ // $("#divicw").hide();return; document.getElementById("divicw").style.display
= 'none'; }, /* test:function() {
if(sessionStorage.getItem("imichat_hasinitconvexist")==null) return false;
if(sessionStorage.getItem("imichat_hasinitconvexist")=="1") { return true; }
else { return false; } },*/ maximizeWindow: function () {
IMIChatInit.chatswitchicon(1); IMIChatInit.resize();
IMIChatInit.call_previous_chats(); return; }, minimizeWindow: function () {
return IMIChatInit.chatswitchicon(0); }, init: function (jsondata, callback) {
if (typeof callback != 'function') { console.error('function was expected.');
return; } var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata,
type: 'add' }, '*');
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] = callback; },
update: function (jsondata, callback) { if (typeof callback != 'function') {
console.error('function was expected.'); return; } var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata,
type: 'update' }, '*');
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] = callback; },
on: function (func_name, callback) { if (typeof callback != 'function') {
console.error('function was expected.'); return; } switch (func_name) { case
'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] =
callback; break; } } }; /* function imichatWidgetLoaded(){imi
imichatwidget.maximizeWindow(); }*/ Top
* Products
* Solutions
* Support and Services
* Company
* How to Buy
Copyright © 2005-2024 Broadcom. All Rights Reserved. The term “Broadcom” refers
to Broadcom Inc. and/or its subsidiaries.
* Accessibility
* Privacy
* Supplier Responsibility
* Terms of Use
* Site Map
*
*
*
By clicking accept, you understand that we use cookies to improve your
experience on our website. For more details, please see our Cookie Policy.
Accept Cookies
Cookies Settings
PRIVACY PREFERENCE CENTER
* YOUR PRIVACY
* STRICTLY NECESSARY COOKIES
* PERFORMANCE COOKIES
* TARGETING COOKIES
YOUR PRIVACY
When you interact with Broadcom as set forth in the Privacy Policy through
visiting any website, it may store or retrieve information on your browser,
mostly in the form of cookies. This information might be about you, your
preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience.
Cookie PolicyPrivacy Policy
STRICTLY NECESSARY COOKIES
Always Active
These cookies are necessary for the website to function and cannot be switched
off in Broadcom’s systems. They are usually only set in response to actions made
by you which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.
PERFORMANCE COOKIES
Performance Cookies
These cookies allow Broadcom to count visits and traffic sources so Broadcom can
measure and improve the performance of its site. They help Broadcom to know
which pages are the most and least popular and see how visitors move around the
site. All information these cookies collect is aggregated and therefore
anonymous. If you do not allow these cookies Broadcom will not know when you
have visited our site and will not be able to monitor its performance.
TARGETING COOKIES
Targeting Cookies
These cookies may be set through Broadcom’s site by its advertising partners.
They may be used by those companies to build a profile of your interests and
show you relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
Back Button
BACK
Filter Button
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label
Clear
checkbox label label
Apply Cancel
Confirm My Choices
Allow All
Broadcom Support Portal
Welcome to the Broadcom Support Portal. For a personalized experience, please
register or login.
DoneClose