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SECURITY

Your document security is a top priority at PandaDoc. Your business documents
contain information that only you and your clients need to see, and we intend to
keep it that way. Every day we ensure that our security is parallel with
industry standards and compliance.


HIPAA COMPLIANT

PandaDoc is fully committed to helping healthcare providers protect patients’
healthcare information when sending ePHI via PandaDoc. PandaDoc is compliant
with HIPAA and the Privacy Rule, as well as the Administrative Safeguards,
Physical Safeguards and Technical Safeguards of the Security Rule.

Learn more


CERTIFICATION

PandaDoc is SOC 2 Type II certified. We can provide an SSAE 18 SOC 2 report and
attestations of compliance, upon request. PandaDoc services are hosted on the
Amazon AWS platform and this document details the ways in which we leverage the
massive investments that Amazon continues to make in security to the benefit of
our customers.

Learn more


GDPR COMPLIANCE

PandaDoc recognizes that protecting privacy requires a holistic security
program. We’ve completed extensive research and created a resources page with
detailed information explaining what GDPR is and how PandaDoc is compliant.

Learn more


PHYSICAL SECURITY

PandaDoc data centers (handled by Amazon AWS) are state of the art, utilizing
innovative architectural and engineering approaches. Amazon has many years of
experience in designing, constructing, and operating large-scale data centers.
This experience has been applied to the AWS platform and infrastructure.

Learn more


THIRD-PARTY SUBPROCESSORS

PandaDoc currently uses third-party Subprocessors to provide various business
functions after due diligence to evaluate their defensive posture and executes
an agreement requiring each Subprocessor to maintain minimum acceptable security
practices.

Learn more


FERPA

PandaDoc helps schools facilitate electronic communication between educators,
administrators, and school districts and parents and students in full compliance
with FERPA (20 U.S.C. § 1232g; 34 CFR Part 99) as to protect the privacy of
student education records.


SOFTWARE SECURITY


SERVERS AND NETWORKING

All servers that run PandaDoc software in production are recent, continuously
patched Linux systems. Additional hosted services that we utilize, such as
Amazon RDS, S3 and others, are comprehensively hardened AWS
infrastructure-as-a-service (IaaS) platforms.


STORAGE

PandaDoc stores document data such as metadata, activity, original files, and
customer’s data in different locations while also compiling and generating
documents when requested. All data in each location is encrypted at rest with
AES-256 and sophisticated encryption keys management.




CODING AND TESTING PRACTICES

PandaDoc leverages industry standard programming techniques such as having a
documented development and quality assurance processes, and also following
guidelines such as the OWASP report, to ensure that the applications meet
security standards.




EMPLOYEE ACCESS

We follow the principle of least privilege in how we write software, as well as
the level of access employees, are instructed to use in diagnosing and resolving
problems in our software and responding to customer support requests.




ISOLATED ENVIRONMENTS

The production network segments are logically isolated from other Corporate, QA,
and Development segments.




CUSTOMER PAYMENT INFORMATION

PandaDoc uses external secure third party payment processing and does not
process, store, or transmit any payment card data.



SYSTEM MONITORING AND ALERTING

At PandaDoc, the production application and underlying infrastructure components
are monitored 24/7/365 days a year, by dedicated monitoring systems. Critical
alerts generated by these systems are sent to 24/7/365 on-call DevOps team
members and escalated appropriately to operations management.




SERVICE LEVELS AND BACKUPS

PandaDoc infrastructure utilizes many layered techniques for increasingly
reliable uptime, including the use of auto-scaling, load balancing, task queues,
and rolling deployments. We do full daily automated backups of our databases.
All backups are encrypted.




VULNERABILITY TESTING

Web application security is evaluated by the development team in sync with the
application release cycle. This vulnerability testing includes the use of
commonly known web application security toolkits and scanners to identify
application vulnerabilities before they are released into production.




APPLICATION ARCHITECTURE

The PandaDoc web application is multi-tiered into logical segments (front-end,
mid-tier, and database), each independently separated from each other in a DMZ
configuration. This guarantees maximum protection and independence between
layers.




RESPONSIBLE VULNERABILITY DISCLOSURE

In case you found a vulnerability, please follow Responsible Vulnerability
Disclosure Process to report it to our Security team.


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