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Submitted URL:
http://b2bcommerciallead.com/index.php/campaigns/gl653t4jh1cd9/track-url/rx711fq00n803/73c6715e4133165476fc14e8a07fbae42bc37243
Effective URL:
https://community.spiceworks.com/pages/Spiceworks/follow?utm_medium=email&utm_campaign=Newsletter%20Remnant%20NA%2009292020&utm_c...
Submission: On January 28 via api (January 28th 2022, 3:45:42 pm UTC) from CH — Scanned from DE

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Suzanne (Spiceworks)
replied to How the Spice Works: Siddharth Khosla
42 minutes ago in Interviews
Suzanne (Spiceworks)
provided the best answer for Cannot CC Users that are not admin or tech -
Receiving Error in Red
2 hours ago in Spiceworks Cloud Help Desk (CHD) Support
Spiceworks
Partners replied to Cannot CC Users that are not admin or tech - Receiving Error
in Red and 6 more topics
2 hours ago on the Spiceworks page
Sean (Spiceworks)
posted How can we make Spiceworks even better?
20 hours ago in Quizzes, Polls, & Lists
Spiceworks
Partners replied to Poorly defined question and 46 more topics
a day ago on the Spiceworks page
Sean (Spiceworks)
provided the best answer for Additional clarity appropriate in a question?
15 days ago in Active Directory & GPO
Spiceworks
Partners replied to 2 identical questions (more or less) and 2 more topics
15 days ago on the Spiceworks page
Sean (Spiceworks)
posted New Cloud Help Desk mobile applications for iOS and Android
16 days ago in Spiceworks Cloud Help Desk (CHD) Support
Spiceworks
Partners replied to Is there something better than File Explorer? and 27 more
topics
16 days ago on the Spiceworks page
Sean (Spiceworks)
4 months ago | Spiceworks

WHAT YOU MIGHT HAVE MISSED FROM SPICEWORKS AT SPICEWORLD 2021

While this happens every year, it’s hard to believe that SpiceWorld is already
over. It honestly goes by too quickly.

Over the course of three (3) days, a lot happens, and it may be hard to keep
track of much less watch everything. So we want to make sure you don’t miss some
of the announcements we’ve had at Spiceworks during the event.

INVENTORY ONLINE INTEGRATION WITH INTEL EMA

During the Welcome Session, we announced that we’re collaborating with Intel to
bring Spiceworks IT pros an integration with Intel Endpoint Management Assistant
(Intel EMA), which gives IT pros an administrative dashboard from which they can
manage their vPro devices. While there are many great things about this
collaboration, one of them is that both Inventory online and Intel EMA are free!
You can learn more about this in our official media announcement or our release
notes if you’re looking for something more technical.

SPICEWORKS CLOUD HELP DESK

With SpiceWorld, we kicked off not one but two different alphas for the
Spiceworks Cloud Help Desk (CHD).

The first was an early access view of our new Ticket interface for desktop
browsers! For months, the team has been rebuilding this with up-to-date web
frontend technology while making the interface more accessible and adhering to
responsive web design principles. Learn more about this and how to take it for a
spin in our recent update.

Earlier this year, we announced the deprecation of the old mobile apps and
improved the ticket view for mobile devices. We heard your feedback and we’ve
moved around some of our plans to bring you new and improved iOS and Android
mobile applications for CHD. If you’re interested in getting involved in its
development, check out our Mobile Apps section in Help and Support.

While not an announcement, we did also want to draw your attention to this great
walkthrough that Ben.B (Spiceworks) made for helping those of you who are
looking at migrating from our Legacy Desktop to CHD.

SPICEWORKS COMMUNITY

Much like our IT Tools and Applications, we’ve dedicated a lot of energy to
updating our community tech stack. Over the year, we’ve accomplished some major
upgrades to our search engine and core programming language that the Community
is built upon, while removing some older web framework technologies and
consolidated our identity and access management system. All of this is being
done to help us iterate quicker and better on future updates.

Speaking of which, we’re in the process of doing a complete rewrite of the web
frontend of our Topics within the Spiceworks Community. This is in an effort to
have a more solid foundation for future updates. This first iteration focuses on
performance and user experience to address some of the current version’s
challenges.

After that, we’re looking forward to improving our site navigation so that it
has a better experience on both mobile and desktop, focusing on personalization
in the Spiceworks Feed, and a new section currently called Spiceworks News &
Insights where we’ll be bringing you industry-leading editorial content.

AWARDS AND ACCOLADES

Last but definitely not least, we had the opportunity to announce some awards
and accolades during the event.

PURE CAPSACIANS

We took our Dirty Dozen to the Fantastic Fourteen as we added two new Pure
Capsaicins to the Community since the last SpiceWorld: Neally and Robert5205! If
you’re unsure what that is, The Pure Capsaicin is the highest level of
engagement we have here in the Spiceworks Community! Only a handful of
SpiceHeads have achieved it. This is because it takes commitment, tenacity,
drive, determination, IT intelligence, and, most of all, a genuine desire to
help their peers to reach the required 250,000 points it takes to achieve such a
level. You can learn more about our Fantastic Fourteen in the Pure Capsaicin
section of the Field Guide.

THE SPICIES AWARDS

Speaking of congratulating people, something we do every year at SpiceWorld is
recognizing our Spicie Award recipients. While the program has changed over the
years, the foundation of it is still the same. The Spicies honor the outstanding
achievements of IT professionals and brand representatives who make a difference
in our Community.

* The Hero Award: Supaplex. This one almost feels like it came out of nowhere.
Supaplex joined the Community in late 2018 but has already received over 350
Best Answers and over 3,000 Helpful Votes in that time alone! And if you look
at many of his technical replies, you'll often see the "expert" designation,
especially in areas like Data Backup, Virtualization, Windows Server, and
VMware. And when you visit the areas he engages in; it’s no surprise that he
is considered an Expert in our Networking, DNS, Firewall, and VMware
discussions.

* The Champion Award: The Repairatrooper. If you’ve been around the Spiceworks
Community for a while, this one should come as no surprise. The
Repairatrooper has been a member for almost a decade now, and he has a ton of
quality contributions. Over the last year, he's been one of the main authors
of the community-led daily Spark, but he also has a few other series he
writes, such as the Random Screen Capture and The Printer Exposed. And of the
best things about The Repairatrooper is that he does it while being helpful
and spicy and classy!

* The Innovator Award: Technical.Angel. This one has been a long time coming!
Technical.Angel just hit her 10-year mark with Spiceworks, and she's been a
fantastic member since the first day! Not only is she well-known in the
Spiceworks Community but also highly respected! She helps out in so many
ways; she's a SpiceLeader (someone who leads up a local IT meetup group), a
core member of various technical and user groups, and is always helping out
her fellow IT professionals.

* The Advisor Award: Melissa (KnowBe4). The advisor is an extra special award
because all of you choose the brand representative. Spiceworks members are no
stranger to the KnowBe4 brand, largely due to the fantastic people they have
representing them. This year, we are honored to give this award to Melissa
(KnowBe4). She’s been a member since 2016 and an exemplary example for all of
us on how best to assist each other in the Community -- with great technical
details while keeping it spicy, classy, and friendly.

While SpiceWorld is over, the magic doesn’t stop there. There is, of course, the
Spiceworks Community that has a ton of areas to engage in. But, there are places
all around the internet where Community members are engaging and helping each
other out all year long, such as the SpiceBuddies and the unofficial Spiceworks
Community Discord.

It’s been great chatting with everyone at SpiceWorld and we look forward to both
talking and seeing each other next year!

Spice(32)
· Reply
* dimforest 4 months ago

Really looking forward to the long-awaited/anticipated community changes!
It's been awhile since we've had a fresh coat of paint here.

Fun virtual event, looking forward to Austin next year though!

* Juwan for ViewSonic 4 months ago

Really enjoyed the event this year but I'm excited to come in person next
year and I'm super excited for the new community changes!

troyus23
4 months ago | Spiceworks

INTRODUCTION

Pop OS user in my personal, computing life; not a fan of proprietary software.
Linux user in a Windows World; forced to acknowledge it daily. Service Desk work
prol. I am working on certs because, after years in I.T. without certs, am
forced to acknowledge that employers want proof of EVERYTHING. Anime fan. I play
Kubb to add sports into my life. I barely game. I miss the old pre-internet days
when everything was being built.

Spice(10)
· Reply
* Sean (Spiceworks) 4 months ago

Welcome to the Spiceworks Community, Troy! You may want to post your intro
here:

https://community.spiceworks.com/topic/1054272-introduce-yourself

And, if you're looking to learn a bit about the Community, this is also a
good place to start:

https://community.spiceworks.com/field-guide/getting-started

Sean (Spiceworks)
4 months ago | Spiceworks

SPICEWORKS HELP DESK HONORED IN G2’S FALL 2021 REPORTS!

We are thrilled to announce that Spiceworks Help Desk has been named as one of
the top Help Desk and Service Desk solutions by G2 in their Fall 2021 Reports.
We have been recognized as:

* Leader in the Small-Business Grid report for Service Desk

* Leader in the Mid-Market Report for Service Desk

* High Performer in the Enterprise Grid Report for Service Desk

* High Performer in the Grid Report for Help Desk

* Most Implementable in the Index for Service Desk

While we know ratings and reviews aren’t a popularity contest, we’re proud of
this validation as we’re committed to producing a free and amazing service for
our members.

Thank you to our members who’ve given us reviews on G2 and, in effect,
contributed to this award! We’re extremely honored to receive these distinctions
and we know none of it would be possible without all of you!

Click the below if you're interested in learning more about our Help Desk
solution:

https://www.spiceworks.com/free-help-desk-software/

Spice(22)
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* Lambojac 4 months ago

We've been using it for about a year now. Requests used to come through by
phone or email and none of it was logged or tracked in any way. This resulted
in forgotten requests and upset users. Now all of our requests are ran
through Spiceworks Helpdesk. All 4 of our IT members can jump on a ticket and
work more efficiently. The knowledge base that closed tickets provide is
super useful when dealing with repeat issues too. Overall, a really great
solution.

* Sean (Spiceworks) 4 months ago

I'm going to be terrible and ask that if any of you who use the Spiceworks
Cloud Help Desk , don't forget to add a review (in our Community):

https://community.spiceworks.com/products/66627-spiceworks-cloud-help-desk

Not only does it give you some points (spicy points!), more importantly, it
gives some great info to those who may be looking at CHD as their new help
desk.

Sean (Spiceworks)
5 months ago | Spiceworks

SPICEWORKS NAMED AS A CHAMPION IN SOFTWAREREVIEW'S ITSM AWARDS!

SoftwareReviews recently launched their 2021 IT Service Management Emotional
Footprint Awards and, as you may have guessed, the Spiceworks Cloud Help Desk
(CHD) was named as one of the champions!

The SoftwareReviews Emotional Footprint Awards evaluate and rank products based
on emotional response ratings from IT and business professionals. They are
founded in 100% user review data and are free of traditional “magical”
components such as market presence and analyst opinion, which are opaque in
nature and may be influenced by vendor pressure, financial or otherwise.

This award is important to us because it’s not just about the features and
functionality of our Cloud Help Desk. It’s about how our members feel about it
and the Spiceworks brand. And while it may sound a bit cheesy, the best is
really yet to come as we’re working hard to bring some of the most popular
feature requests to life!

We’d be remiss without saying thank you to all of our members. You’re both the
reason we do this and why we’ve been recognized with this award. Without your
involvement and feedback, this would not have been possible.

You can learn more about this at:
https://www.softwarereviews.com/awards/emotional-footprint-awards-2021-it-service-management

Spice(37)
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* mountainbiker 5 months ago

Congratulations!

To Mike400's point: all ITSM solutions have advantages and disadvantages.

For example: ServiceNow's cloud-based solution is not quite fully baked in
the security department either. Plus, their "reimagined" HIWAVE and HITIDE
support offerings are more of the same unwieldy mediocrity in my experience.

* scottbrindley 5 months ago

That's awesome and congratulations to everyone.

Sean (Spiceworks)
5 months ago | Spiceworks

SPICEWORKS MAKES CAPTERRA’S ISSUE TRACKING SHORTLIST REPORT!

We’re excited and proud to be recognized by our users on Capterra’s 2021
Shortlist for Issue Tracking! If you’re unfamiliar with it, the Capterra
Shortlist is an independent research report made up of the top-performing
software products based on the product’s popularity among users as well as
ratings and reviews.

Being on the Capterra Shortlist means a lot to us. It suggests we have a product
that genuinely helps organizations around the world by making it easier for you
to assist your end-users.

Thanks so very much to our dedicated members whose active involvement in
feedback, feature requests, spreading the word, and more helps us continuously
enhance our products! You’re not only a big part of the reason we made this list
but you’re also the reason we do what we do!

A full report of the shortlist can be found here :

https://www.capterra.com/issue-tracking-software/#shortlist

Spice(36)
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* Derrick Moore 5 months ago

I'm glad to see Spiceworks on the list. I've been promoting it since I've
first started using it (2004 or 2005) so it's nice to see it out there. I've
heard of some of the others on the list and I get why they are there. Now for
Spiceworks to make more of the Helpdesk list like on PC Mag and other sites.
Is it weird that I only saw SW on maybe 2 site Top 10 lists?

* Mick1793 5 months ago

Wtg Spiceworks! Very good news! Congrats! Woot! Woot!

Justin O (Spiceworks)
9 months ago | Spiceworks

INTERESTED IN LIVE EVENTS THAT DON’T SUCK?

So you’re a regular in the Spiceworks Community. You check the site every day,
catching up with the latest posts, helping out your fellow IT pro, and racking
up an impressive streak on the Daily Challenge.

But did you know that many of your favorite SpiceHeads are getting together to
not only chat in real-time but also learn about the newest offerings and
industry best practices from your favorite tech vendors? All while entering in
the running for some pretty sweet prizes? I don’t know about you but I do like
to win stuff.

If you haven’t checked out Spiceworks webinars, you don’t know what you’re
missing. Instead of the same old boring “death-by-PowerPoint” sales pitches, you
may be used to, we work with our sponsors to make sure that they are tailored
specifically to the IT pro audience and make sure you are walking away with
useful information for the time you invest, even if you’re not ready to make a
purchase at that time.

Slideshows aren’t your thing? Want something more like a podcast but in video
format? We got you! Spiceworks also produces original content events sponsored
by top tech vendors called “Video Meetups," where you can watch video panels
with industry experts alongside some of your favorite SpiceHeads. Hear them
discuss real-world migration experiences, tips for getting your executives to
actually sit through security training, and more.

You’ll also want to stay tuned for later this year when we unveil the newly
revamped “On the Air,” our weekly web show variety hour about IT from our brand
new Spiceworks Studio! You’ll see great segments like trivia, Pictionary, and a
version of “Dungeons and Dragons: IT edition” that will educate you and
hopefully also make you laugh.

But the best part of all these events isn’t just the content. It’s also the
online crowd of “regulars” in chat that will provide some of the wittiest and
most insightful commentaries you’ll ever see at a tech presentation. But don’t
just take my word for it:

> “Spiceworks Digital Events and Webinars are really important to connect IT
> Pros, Marketers and Vendors and more now due to the COVID-19 pandemic. We have
> seen the rise of needs to have communication and be engaged with like minded
> people to accomplish our business goals. The Webinars provide an entertaining,
> professional and informative session regarding a variety of topics that affect
> a wide range of organizations. They also provide room for growth for IT Pros
> in areas they are lacking and it gives them an entry level overview of
> technologies they might not be aware of or familiar.” - dbeato

> “Spiceworks webinars are a great modern way to get a feel for what is out
> there in the overpopulated world of tech solutions. It gives you a direct
> connection to the vendor with a fun, involved, and creative platform to learn
> about how their solution may or may not benefit your network or environment.
>
> World star world star meow meow you only yolo once etc etc.” - dimforest

How do you get started? Well, definitely check out the Events Calendar in the
Community. There you’ll find a list of all of the great events we’ve got coming
up, including who’s presenting and what we’re giving away.

If you’re like me, you’re probably going to forget to check up on a calendar
continually. For that, I recommend ensuring your subscription for Spiceworks
Events Alert is turned on. This way, you’ll have information about upcoming
events delivered straight to your inbox and you won’t miss out on the ones that
will interest you the most.

For those of you who have attended our live events, what do you like most about
them and keeps you coming back for more? And what are your thoughts on being
granted badges for attending live events? Yea or we don’t need any stinkin’
badges?

Is your subscription turned on?

Edited May 12, 2021 at 2:39 PM
Spice(58)
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* BiscuitKing 8 months ago

Justin O (Spiceworks) , I really don't think you would want that. I
definitely am not as good looking as any of your associates. As a matter of
fact I might end up running off the people that are watching OTA. :)

* scheff1 8 months ago

> Justin O (Spiceworks) wrote:
>
> Is your subscription turned on?

Thanks for that link. Didn't even know that such a subscription option even
exists as no such button is displayed nor offered at the all events web page.
Is such inconsistency intended?

And it seems that this subscription page has undergone some redesign since I
last visited it in the first few months of my community participation. Did
return there only by following your link as I had not realized such a
subscription option ever before and wanted to know what you're writing of.

> Technical.Angel wrote:
>
> I saw the notification for that, and I was like “OoOo!! New badge! Dunno
> what for, but who cares! New badge!!”

Same to me. Still don't understand for which participation these are
attributed and which participation is ignored. I only remember that there
exists a hunt for badges among some Spiceheads without knowing too much more.
Looks like a campaign of earlier community versions.

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Director of Community
an hour ago
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Community Manager
12 minutes ago

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