www.bsigroup.com
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urlscan Pro
104.126.37.17
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URL:
https://www.bsigroup.com/en-GB/our-services/Inclusive-Service/
Submission: On December 03 via manual from HK — Scanned from DE
Submission: On December 03 via manual from HK — Scanned from DE
Form analysis 2 forms found in the DOM
<form runat="server" id="aspForm">
<input type="hidden" id="OneTrustCookieMessage" value="This content is blocked as you have not accepted cookies.">
<input type="hidden" id="OneTrusthyperlinkText" value="Click here to accept/edit cookies >">
<input type="hidden" id="OneTrustAddMessage" value="Click here to open content in a new window >">
<div class="wrapper isbreadcrumb">
<div class="page bsi-main-container" id="bsiDefaultcontainer">
<!-- MASTHEAD -->
<header role="banner" class="header-banner clearfix">
<a href="#content" title="Skip to main content" id="skiplinks" class="visuallyhidden focusable local" tabindex="1">
<span>Skip to main content</span>
</a>
<div class="country-selector bsi-grid-wrapper bsi-countrySelector gmnoprint noprint" id="country-selector-dialog"></div>
<div class="utility-hdr-main">
<nav class="utility-nav utility-nav-header clearfix ">
<div class="headerMenuItems" style="display: block;">
<div class="utility-header-container clearfix">
<ul role="menu" class="help-links small-vp">
<li class="nav-item" role="menuitem"><a title="Media centre" href="/en-GB/about-bsi/media-centre/">Media centre</a></li>
<li class="nav-item" role="menuitem"><a title="Careers" href="/en-GB/about-bsi/careers/">Careers</a></li>
<li class="nav-item" role="menuitem"><a title="Contact us" href="/en-GB/contact-us/">Contact us</a></li>
</ul>
<div class="localisation-links" tabindex="2">
<span class="span list-head small-vp"> Select country and language </span>
<ul>
<li tabindex="-1" class="nav-item country-nav-itemnav-item country-nav-item" onclick="reply_click("United Kingdom")">
<span role="navigation" aria-label="Main navigation" title="United Kingdom">
<span class="inner-text">United Kingdom</span>
</span>
</li>
</ul>
</div>
<div class="quick-links large-vp">
<span class="span visuallyhidden"> Other useful links </span>
<ul role="menu">
<li class="nav-item" role="menuitem"><a title="Media centre" href="/en-GB/about-bsi/media-centre/">Media centre</a></li>
<li class="nav-item" role="menuitem"><a title="Careers" href="/en-GB/about-bsi/careers/">Careers</a></li>
<li class="nav-item" role="menuitem"><a title="Contact us" href="/en-GB/contact-us/">Contact us</a></li>
</ul>
</div>
</div> <!-- main-nav-innerDiv ends here -->
</div>
</nav>
</div>
<div class="header-parent-container">
<div class="logo-container">
<div class="logo-innerDiv">
<a href="/en-GB/" title="logo" class="logo" runat="server" id="alogo" tabindex="2">
<img id="LogoImage" src="/ui/css/img/logo_116.png" alt="BSI" runat="server" width="85" height="54">
</a>
<p id="excellenceText" runat="server" class="ir site-strap large-vp">Making excellence a habit</p>
</div>
<!-- MAIN MENU-->
<div class="main-nav-container">
<div class="main-nav-desktop">
<div class="main-nav-container-wrap">
<div class="menu-bt"><img id="Img1" class="menu-img" src="/content/img/hamburger.svg" alt="Menu" runat="server" width="25" height="17"></div>
<div id="searchform-wrapper" class="searchform-wrap cdc-search default-nav-hidden" style="display: none;">
<ul class="searchform-tabs">
<li class="active" id="searchBSI" tabindex="0"> Search BSI</li>
<li id="searchCDC" tabindex="0"> Verify a certificate</li>
</ul>
<div class="search-form cdc-search" id="site-search">
<label>
<input type="text" id="SearchTextBox" class="SearchTextBoxD ui-autocomplete-input" placeholder="Search BSI" value="" onkeyup="DisplayMenuControlSearchIcon()" autocomplete="off">
<p id="closeBtnMenuControl" class="search-icon"></p>
</label>
<button type="button" onclick="OnSearch()" class="searchSubmit"></button>
<div class="siteSearchResults">
<ul></ul><a href="#" class="submit">Search for <strong></strong></a>
</div>
</div>
<div class="close-icone-since" id="closeBtn">
<div class="close-icon-container">
<span href="#" class="header-close-btn" role="close" title="Close Button" tabindex="0">Close</span>
<img src="/ui/css/img/icons/Close-Icon-Black.svg" width="36" height="34">
</div>
</div>
<div class="buy-standards" style="display:none">
<h3 style="display: none;">Buy standards</h3>
<p class="tag" style="display: none;"><span>Standard</span></p>
<p class="title" id="standardTitle" style="display: none;"></p>
<p class="title" id="standardDesc" style="display: none;"> </p>
<p class="price" id="Price" style="display: none;"></p>
<p class="btn-container" style="display: none;"><a class="btn" id="knowledgelink" target="_blank">Go to shop<img src="/ui/css/img/icons/link.png" alt=""></a></p>
<a class="link" id="knowledgeAllResults" target="_blank" style="display: none;">See all related standards <img src="/ui/css/img/icons/linkblue.png" alt=""></a>
</div>
<div class="popular-searches" id="popularSearchList">
<h3 tabindex="0">Popular searches</h3>
<ul class="popularSearchlst">
<li>
<span tabindex="0">ISO 9001 Quality Management</span>
</li>
<li>
<span tabindex="0">ISO 27001 Information Security</span>
</li>
<li>
<span tabindex="0">ISO 14001 Environmental Management</span>
</li>
<li>
<span tabindex="0">ISO 45001 Occupational Health and Safety Management</span>
</li>
<li>
<span tabindex="0">ISO 14064-1 Carbon Footprint Verification</span>
</li>
</ul>
</div>
<div id="SuggestionList" style="display:none" class="popular-searches">
<h3 tabindex="0">Suggestions</h3>
<ul class="popularSearchlst" id="suggestList">
</ul>
<a id="viewAllSearch" class="link">View all search results</a>
</div>
</div>
<div class="nav-compo-container">
<nav class="main-nav default-nav-hidden" aria-label="Main menu" role="navigation">
<div class="main-nav-innerDiv">
<ul role="menubar" id="horizontal">
<!--STANDARD-->
<li class="main-nav-item standards-nav-item " role="menuitem" aria-haspopup="true">
<span class="collapse-filters-icon" role="button"></span>
<a class="main-nav-link" href="/en-GB/standards/">
Standards
</a>
<div class="menu-container">
<div class="menu-container-sub">
<div class="sub-nav" aria-hidden="true" style="max-height: 1127px; overflow-y: hidden;">
<span class="span sub-nav-title touch-only"><a href="/en-GB/standards/" title="Standards">Standards</a></span>
<div class="header-slide">
<span title="Back to Main Menu" class="back">...</span>
<label></label>
<span title="Close the Sub Menu" class="close-x">X</span>
</div>
<div class="search-container full-width">
<input id="StandardsSearchTextBox" class="StandardsSearchTextBox" type="text" placeholder="e.g. '9001' or 'quality management'" autocomplete="off">
<button class="bt submenu" type="button" onclick="OnStandardsSearch()">GO</button>
</div>
<div class="main-menu-desktop">
<section class="sub-nav-block sub-nav-links width-for-100">
<div class="menu-item-section _null-property">
<div class="sec-one-cl-one width-for-25">
<article class="column-cells">
<h3 class="list-head large-vp">Popular</h3>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Quality management" target="_top" href="/en-GB/iso-9001-quality-management/">
Quality management > <div class="standard-sub-tilte">ISO 9001 </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Quality management for medical devices" target="_top" href="/en-GB/medical-devices/our-services/iso-13485/">
Quality management for medical devices > <div class="standard-sub-tilte">ISO 13485 </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Environmental management" target="_top" href="/en-GB/iso-14001-environmental-management/">
Environmental management > <div class="standard-sub-tilte">ISO 14001 </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Business continuity" target="_top" href="/en-GB/iso-22301-business-continuity/">
Business continuity > <div class="standard-sub-tilte">ISO 22301 </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Information security" target="_top" href="/en-GB/iso-27001-information-security/">
Information security > <div class="standard-sub-tilte">ISO/IEC 27001 </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Occupational health and safety" target="_top" href="/en-GB/Occupational-Health-and-Safety-ISO-45001/">
Occupational health and safety > <div class="standard-sub-tilte">ISO 45001 (OHSAS 18001) </div>
</a>
</li>
</ul>
<div class="more">
<a href="/en-GB/standards/">View all standards ></a>
</div>
</article>
</div>
<div class="sec-one-cl-three width-for-25">
<article class="column-cells">
<h3 class="list-head large-vp">Access and buy standards</h3>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="How to access standards" target="_top" href="/en-GB/standards/how-to-access-and-buy-ISO-standards/">
How to access standards > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Buy standards" target="_blank" href="https://knowledge.bsigroup.com/">
Buy standards > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Standards subscriptions" target="_top" href="/en-GB/our-services/standards-subscription-services/">
Standards subscriptions > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="BSI Knowledge" target="_top" href="/en-GB/standards/bsi-knowledge/subscription/">
BSI Knowledge > <div class="standard-sub-tilte">Full standards collections </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Compliance Navigator" target="_top" href="/en-GB/medical-devices/our-services/Compliance-Navigator/">
Compliance Navigator > <div class="standard-sub-tilte">Medical device standards </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Eurocodes PLUS" target="_top" href="/en-GB/our-services/standards-subscription-services/eurocodes-plus/">
Eurocodes PLUS > <div class="standard-sub-tilte">Structural design standards </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="BSI Membership" target="_top" href="/en-GB/our-services/bsi-membership/">
BSI Membership > <div class="standard-sub-tilte">Knowledge centre, events and discounts </div>
</a>
</li>
</ul>
</article>
</div>
<div class="sec-one-cl-one width-for-25">
<article class="column-cells">
<h3 class="list-head large-vp">About standards</h3>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="What are standards?" target="_top" href="/en-GB/standards/explore-standards/the-power-of-standards/">
What are standards? > <div class="standard-sub-tilte">How they enable better business </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="The role of BSI" target="_top" href="/en-GB/about-bsi/uk-national-standards-body/what-is-the-national-standards-body/">
The role of BSI > <div class="standard-sub-tilte">UK Standards Organization, ISO, IEC, CEN, CENELEC, ETSI </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Get involved" target="_top" href="/en-GB/about-bsi/uk-national-standards-body/how-to-get-involved-with-standards/">
Get involved > <div class="standard-sub-tilte">Become a standards maker, join a committee </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Have your say" target="_blank" href="https://standardsdevelopment.bsigroup.com/">
Have your say > <div class="standard-sub-tilte">Propose or comment on a standard </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Consumer alerts" target="_top" href="/en-GB/standards/consumer-alerts/">
Consumer alerts > <div class="standard-sub-tilte">Know which products have been recalled </div>
</a>
</li>
</ul>
</article>
</div>
<div class="sec-one-cl-seven width-for-25">
<article class="column-cells">
<h3 class="list-head large-vp">Working with standards </h3>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Business and industry" target="_top" href="/en-GB/standards/who-uses-standards/standards-and-national-businesses/">
Business and industry > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Government" target="_top" href="/en-GB/standards/who-uses-standards/standards-and-government/">
Government > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Education" target="_top" href="/en-GB/about-bsi/uk-national-standards-body/what-is-the-national-standards-body/education/">
Education > <div class="standard-sub-tilte">Supporting students, research programmes, and young professionals </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Consumers and standards" target="_top" href="/en-GB/about-bsi/uk-national-standards-body/what-is-the-national-standards-body/consumers-and-standards/">
Consumers and standards > <div class="standard-sub-tilte">Making consumers’ lives safer, fairer and better </div>
</a>
</li>
</ul>
</article>
</div>
</div>
</section>
</div>
</div>
</div>
</div>
</li> <!--/ END STANDARDS -->
<!--SERVICES-->
<li class="main-nav-item services-nav-item current" role="menuitem" aria-haspopup="true">
<span class="collapse-filters-icon" role="button"></span>
<a class="main-nav-link" href="/en-GB/our-services/">
Services
</a>
<div class="sub-nav" style="max-height: 1127px; overflow-y: hidden;">
<span class="span sub-nav-title touch-only"><a href="/en-GB/our-services/" title="Services">Services </a></span>
<div class="header-slide">
<span title="Back to Main Menu" class="back">...</span>
<label></label>
<span title="Close the Sub Menu" class="close-x">X</span>
</div>
<div class="main-menu-desktop">
<section class="sub-nav-block sub-nav-links width-for-100">
<div class="menu-item-section _null-property">
<div class="sec-one-cl-one width-for-25">
<article class="column-cells">
<h3 class="list-head large-vp">Standards and information</h3>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Access and buy standards" target="_top" href="/en-GB/standards/how-to-access-and-buy-ISO-standards/">
Access and buy standards > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Develop a standard" target="_top" href="/en-GB/our-services/developing-new-standards/">
Develop a standard > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Online subscription services" target="_top" href="/en-GB/our-services/standards-subscription-services/">
Online subscription services > <div class="standard-sub-tilte">BSI Knowledge, Compliance Navigator, Eurocodes PLUS, BSI Membership </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Knowledge services" target="_top" href="/en-GB/our-services/knowledge-services/">
Knowledge services > <div class="standard-sub-tilte">Shaping strategies, creating new standards and frameworks, research and insights and consultancy advisory services </div>
</a>
</li>
</ul>
</article>
</div>
<div class="sec-one-cl-three width-for-25">
<article class="column-cells">
<h3 class="list-head large-vp">Auditing, certification and training</h3>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Assessment, ISO certification and others: IATF, FSSC..." target="_top" href="/en-GB/our-services/certification/">
Assessment, ISO certification and others: IATF, FSSC... > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Auditing and verification" target="_top" href="/en-GB/our-services/auditing-and-verification-services/">
Auditing and verification > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Product testing and certification" target="_top" href="/en-GB/our-services/product-certification/">
Product testing and certification > <div class="standard-sub-tilte">BSI Kitemark, CE marking and verification, Market access solutions </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Validate BSI-issued certificates" target="_top" href="/en-GB/validate-bsi-issued-certificates/">
Validate BSI-issued certificates > </a>
</li>
</ul>
</article>
</div>
<div class="sec-one-cl-one width-for-25">
<article class="column-cells">
<h3 class="list-head large-vp"></h3>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Training courses" target="_top" href="/en-GB/our-services/training-courses/">
Training courses > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Medical devices services" target="_top" href="/en-GB/medical-devices/">
Medical devices services > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="BSI Connect" target="_top" href="/en-GB/our-services/bsi-connect/">
BSI Connect > <div class="standard-sub-tilte">Software tools and solutions for audit, risk, compliance and supply chain management </div>
</a>
</li>
</ul>
</article>
</div>
<div class="sec-one-cl-seven width-for-25">
<article class="column-cells">
<h3 class="list-head large-vp">Consulting practices</h3>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Digital trust" target="_top" href="/en-GB/our-services/digital-trust/">
Digital trust > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Standards consulting" target="_top" href="/en-GB/our-services/knowledge-services/consulting/">
Standards consulting > <div class="standard-sub-tilte">Our consultants can shape your strategies for standardization and business improvement </div>
</a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Supply chain management" target="_top" href="/en-GB/our-services/supply-chain-solutions/">
Supply chain management > </a>
</li>
</ul>
<div class="more">
<a href="/en-GB/our-services/">View all BSI services ></a>
</div>
</article>
</div>
</div>
</section>
</div>
</div> <!--/ .sub-nav -->
</li> <!--/ END SERVICES -->
<!-- INDUSTRIES & SECTORS-->
<li class="main-nav-item industry-nav-item " role="menuitem" aria-haspopup="true">
<span class="collapse-filters-icon" role="button"></span>
<a class="main-nav-link" href="/en-GB/industries-and-sectors/">
Sectors
</a>
<div class="sub-nav" style="max-height: 1127px; overflow-y: hidden;">
<span class="span sub-nav-title touch-only"><a href="#" title="Sectors">Sectors </a></span>
<div class="header-slide">
<span title="Back to Main Menu" class="back">...</span>
<label></label>
<span title="Close the Sub Menu" class="close-x">X</span>
</div>
<div class="main-menu-desktop">
<section class="sub-nav-block sub-nav-links width-for-100">
<div class="menu-item-section _null-property">
<div class="sec-one-cl-one width-for-33">
<article class="column-cells">
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Built environment" target="_top" href="/en-GB/industries-and-sectors/construction-and-the-built-environment/">
Built environment > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Government" target="_top" href="/en-GB/industries-and-sectors/government-public-administration/">
Government > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Manufacturing" target="_top" href="/en-GB/industries-and-sectors/manufacturing-and-processing/">
Manufacturing > </a>
</li>
</ul>
</article>
</div>
<div class="sec-one-cl-three width-for-33">
<article class="column-cells">
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Energy" target="_self" href="/en-GB/industries-and-sectors/energy-and-utilities/">
Energy > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Healthcare" target="_self" href="/en-GB/healthcare/">
Healthcare > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Transport and mobility" target="_self" href="/en-GB/industries-and-sectors/transport-and-mobility/">
Transport and mobility > </a>
</li>
</ul>
</article>
</div>
<div class="sec-one-cl-one width-for-33">
<article class="column-cells">
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="Food and retail" target="_self" href="/en-GB/industries-and-sectors/food-and-retail/">
Food and retail > </a>
</li>
</ul>
<ul class="link-list" role="menu">
<li role="menuitem" class="menuitem">
<a title="ICT" target="_self" href="/en-GB/industries-and-sectors/ICT-and-telecoms/">
ICT > </a>
</li>
</ul>
</article>
</div>
</div>
</section>
</div>
</div>
<!--/ .sub-nav -->
</li> <!--/ END INDUSTRIES & SECTORS -->
<!-- ABOUT BSI-->
<li id="topic-nav-item" class="main-nav-item topic-nav-item " role="menuitem" aria-haspopup="true">
<span class="collapse-filters-icon" role="button"></span>
<a class="main-nav-link" href="/en-GB/topics/">
Topics
</a>
<div class="sub-nav" style="max-height: 1127px; overflow-y: hidden;">
<span class="span sub-nav-title touch-only"><a href="/en-GB/topics/" title="Topics">Topics </a></span>
<div class="header-slide">
<span title="Back to Main Menu" class="back">...</span>
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<nav class="utility-nav utility-nav-header clearfix dp-section">
<div class="headerMenuItems" style="display: block;">
<div class="utility-header-container clearfix">
<ul role="menu" class="help-links small-vp">
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<ul>
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<span role="navigation" aria-label="Main navigation" title="United Kingdom">
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<li class="nav-item" role="menuitem"><a title="Media centre" href="/en-GB/about-bsi/media-centre/">Media centre</a></li>
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</div>
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function OnSearch() {
var test = "";
$('.SearchTextBoxD').removeClass('cdnocontentplaceholder');
if ($('.SearchTextBoxM').val()) {
test = $('.SearchTextBoxM').val();
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if ($('.SearchTextBoxD').val()) {
test = $('.SearchTextBoxD').val();
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var url = '/en-GB/search-results/';
window.location.href = url + "?q=" + test;
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if (test.length == 0) {
$('.SearchTextBoxD').addClass('cdnocontentplaceholder');
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}
var url = $("#searchCDC").hasClass('active') ? '/en-GB/validate-bsi-issued-certificates/client-directory-results/' : '/en-GB/search-results/';
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var url = '/en-GB/search-results/';
window.location.href = url + "?q=" + test;
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window.location.href = url + "?q=" + test;
e.preventDefault();
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test = encodeURIComponent(test);
if (test.length == 0) {
$('.SearchTextBoxD').addClass('cdnocontentplaceholder');
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var url = '/en-GB/validate-bsi-issued-certificates/client-directory-results/';
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e.preventDefault();
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var url = '/en-GB/search-results/';
window.location.href = url + "?q=" + test;
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if (e.which == 13) {
var test = $('.SearchTextBoxM').val();
var url = '/en-GB/search-results/';
window.location.href = url + "?q=" + test;
e.preventDefault();
}
});
$('.checkmark').keypress(function(e) {
if (e.which == 13) {
if (this.id == "radiocdc") {
$('input[name=radio][value=Verify_a_Certificate]').prop('checked', 'checked');
} else {
$('input[name=radio][value=SearchBSI]').prop('checked', 'checked');
}
}
});
var generichint = 'Search BSI';
var cdchint = 'Company name or certificate number. Maximum 50 records.';
var mobileCDCSelection = false;
function searchHint(hint) {
var test = "";
$('.SearchTextBoxD').removeClass('cdnocontentplaceholder');
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test = $('.SearchTextBoxM').val();
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test = $('.SearchTextBoxD').val();
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window.location.href = url + "?q=" + test;
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mobileCDCSelection = true;
test = encodeURIComponent(test);
if (test.length == 0) {
$('.SearchTextBoxD').addClass('cdnocontentplaceholder');
return false;
}
var url = '/en-GB/validate-bsi-issued-certificates/client-directory-results/';
window.location.href = url + "?q=" + test;
}
}
$(document).on('click', '.searchform-tabs li', function() {
$('.SearchTextBoxD').removeClass('cdnocontentplaceholder');
$("#SearchTextBox").focus();
if ($(this).attr('id') == 'searchBSI') {
$(".popular-searches").show();
$("#SuggestionList").hide();
$('.buy-standards').hide();
$("#SearchTextBox").trigger('keydown');
$('#SearchTextBox').attr("placeholder", generichint);
$("#searchCDC").removeClass("active");
$("#searchBSI").addClass("active");
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$(".popular-searches").hide();
$('#SearchTextBox').attr("placeholder", cdchint);
$("#searchCDC").addClass("active");
$("#searchBSI").removeClass("active");
$("#SuggestionList").hide();
$('.buy-standards').hide();
}
});
$(".popularSearchlst li span").on('click', function() {
var queryString = $(this).text().trim();
var url = '/en-GB/search-results/';
window.location.href = url + "?q=" + queryString;
});
$(".popularSearchlst li span").keypress(function(e) {
if (e.which == 13) {
var queryString = $(this).text().trim();
var url = '/en-GB/search-results/';
window.location.href = url + "?q=" + queryString;
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});
$(document).on('keypress', '.searchform-tabs li', function(e) {
if (e.which == 13) {
$('.SearchTextBoxD').removeClass('cdnocontentplaceholder');
$("#SearchTextBox").focus();
if ($(this).attr('id') == 'searchBSI') {
$(".popular-searches").show();
$("#SuggestionList").hide();
$('.buy-standards').hide();
$("#SearchTextBox").trigger('keydown');
$('#SearchTextBox').attr("placeholder", generichint);
$("#searchCDC").removeClass("active");
$("#searchBSI").addClass("active");
} else {
$(".popular-searches").hide();
$('#SearchTextBox').attr("placeholder", cdchint);
$("#searchCDC").addClass("active");
$("#searchBSI").removeClass("active");
$("#SuggestionList").hide();
$('.buy-standards').hide();
}
}
});
function DisplayMenuControlSearchIcon() {
var searchtext = $('input[type="text"]#SearchTextBox').val().trim();
if ($("#searchBSI").hasClass('active')) {
if (searchtext == "") {
$("#site-search .search-icon").removeClass("close-general");
$("#popularSearchList").show();
$("#SuggestionList").hide();
$('.buy-standards').hide();
} else {
$("#site-search .search-icon").addClass("close-general");
$("#popularSearchList").hide();
$("#SuggestionList").show();
if ('True' == 'True') {
$('.buy-standards').show();
} else {
$('.buy-standards').hide();
}
}
} else {
$("#popularSearchList").hide();
$("#SuggestionList").hide();
$('.buy-standards').hide();
}
}
$('#closeBtnMenuControl').click(function() {
$('input[type="text"]#SearchTextBox').val('');
DisplayMenuControlSearchIcon();
});
function ShowPopularSearchSuggestion() {
if ($("#searchBSI").hasClass('active')) {
if ($("#SearchTextBox").val() !== '') {
$("#popularSearchList").hide();
$("#SuggestionList").show();
if ('True' == 'True') {
$('.buy-standards').show();
} else {
$('.buy-standards').hide();
}
}
} else {
$("#popularSearchList").hide();
$("#SuggestionList").hide();
$('.buy-standards').hide();
}
}
function ReplaceMatchingInput(searchInput, texttoReplace) {
var fpos = 0;
var lpos = fpos + searchInput.length;
var lowerSearchInput = searchInput.toLowerCase();
var lowerResultsTitle = texttoReplace.toLowerCase();
if (lowerResultsTitle.indexOf(lowerSearchInput) !== -1) {
fpos = lowerResultsTitle.indexOf(lowerSearchInput);
lpos = fpos + searchInput.length;
var newTitle = texttoReplace.slice(0, fpos) + "<strong class='highlight'>" + texttoReplace.slice(fpos, lpos) + "</strong>" + texttoReplace.slice(lpos);
return newTitle;
} else {
return texttoReplace;
}
}
$(document).ready(function() {
$('.buy-standards').children().hide();
$('.buy-standards').hide();
$("#SearchTextBox").on('input', function(e) {
if ($("#searchBSI").hasClass('active')) {
if ($("#SearchTextBox").val() !== '') {
$("#popularSearchList").hide();
$("#SuggestionList").show();
} else {
$("#popularSearchList").show();
$("#SuggestionList").hide();
$('.buy-standards').hide();
}
}
});
$("#SearchTextBox").autocomplete({
source: function() {
if ($("#searchBSI").hasClass('active')) {
$.ajax({
url: "/EpiserverFindSearchPage/GetAutoCompleteList",
data: JSON.stringify({
term: $('#SearchTextBox').val()
}),
dataType: "json",
type: "POST",
contentType: "application/json; charset=utf-8",
dataFilter: function(data) {
return data;
},
success: function(data) {
// debugger;
$("#popularSearchList").hide();
$("#SuggestionList").show();
var divUl = document.getElementById("suggestList");
document.getElementById("suggestList").innerHTML = "";
var suggestList;
var searchInput = $("#SearchTextBox").val();
for (var i = 0; i < data.suggestionList.length; i++) {
var li = document.createElement('li');
var anchor = document.createElement('a');
anchor.setAttribute('href', data.suggestionList[i].url);
anchor.innerHTML = ReplaceMatchingInput(searchInput, data.suggestionList[i].title);
li.appendChild(anchor);
divUl.appendChild(li);
if (suggestList == undefined) {
suggestList = "<li>" + li.innerHTML + "</li>"
} else {
suggestList += "<li>" + li.innerHTML + "</li>";
}
}
if (suggestList == undefined) {
suggestList = "<li>" + 'Sorry, we couldn't find any results. Are you looking for a company? try the Verify a certificate tab above.' + "</li>";
$("#viewAllSearch").hide();
} else {
var url = '/en-GB/search-results/' + "?q=" + searchInput;
$("#viewAllSearch").show();
document.getElementById("viewAllSearch").href = url;
}
document.getElementById("suggestList").innerHTML = suggestList;
if (data.shopResult != undefined && data.shopResult != null) {
$('.buy-standards').children().show();
$('.buy-standards').show();
$("#standardTitle").html(ReplaceMatchingInput(searchInput, data.shopResult.Title));
var shpDesc = "";
if (data.shopResult.Description.length > 40) {
shpDesc = data.shopResult.Description.substring(0, 40) + "...";
} else {
shpDesc = data.shopResult.Description.substring(0, 40);
}
$("#standardDesc").text(shpDesc);
$("#Price").text("£" + data.shopResult.Price + " (" + 'Members pay' + ": £" + data.shopResult.MemberPrice + ")");
document.getElementById("knowledgelink").href = data.shopResult.ProductDetailUrl;
document.getElementById("knowledgeAllResults").href = data.accordSearchurl;
} else {
$('.buy-standards').children().hide();
$('.buy-standards').hide();
}
},
error: function(jqXHR, textStatus, errorThrown) {
$('.buy-standards').children().hide()
$('.buy-standards').html('');
$('.buy-standards').hide();
$("#viewAllSearch").hide();
document.getElementById("suggestList").innerHTML = "";
document.getElementById("suggestList").innerHTML = "<li>" + 'Sorry, we couldn't find any results. Are you looking for a company? try the Verify a certificate tab above.' + "</li>";
}
});
} else {
$("#popularSearchList").hide();
$("#SuggestionList").hide();
$('.buy-standards').hide();
}
},
delay: 300,
minLength: 1
});
});
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</div>
</header>
</div>
</div>
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* Kitemark™ for inclusive service - BS ISO 22458:2022
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CREATING AN INCLUSIVE SERVICE FOR ALL
CREATING AN INCLUSIVE SERVICE FOR ALL
Introducing the BSI Kitemark™ for inclusive service
Introducing the BSI Kitemark™ for inclusive service
NEW GUIDANCE TO HELP ORGANIZATIONS IDENTIFY AND MEET THE NEEDS OF VULNERABLE
CUSTOMERS
As the COVID-19 pandemic has demonstrated, we can all become vulnerable at any
time. Ill health, financial hardship, mental health problems or life events such
as relationship breakdown can impact anyone, at any time. As consumers, that
vulnerability makes it so much harder to make smart, informed choices.
BS 18477 Inclusive Service Provision helps organizations identify and meet the
needs of vulnerable customers. In 2022, a new international standard, BS ISO
22458:2022 was published, developed from this ground-breaking British standard.
In line with the standard, BSI has introduced the Inclusive Service Kitemark to
help organizations demonstrate their commitment to vulnerable consumers.
HOW DOES BS ISO 22458 HELP VULNERABLE CONSUMERS?
Superseding BS 18477, BS ISO 22458 provides a framework to help organizations
and their employees understand the underlying factors involved in consumer
vulnerability, and work to develop processes to help with the problem.
We can all become vulnerable at any time. Ill health, financial hardship, mental
health problems or life events such as relationship breakdown can impact anyone,
at any time. As consumers, that vulnerability makes it so much harder to make
smart, informed choices. That's why it's important to be able to look for an
independent mark of trust for reassurance.
BSI provide a robust assessment of organizational process based on outcomes and
measure and aligned, where possible, to existing regulations and guidance. In
this way the Kitemark ensures that you can identify products that meet the high
Kitemark safety, performance, and quality standards. You can have confidence in
any provider that is BSI Kitemark certified.
DEMONSTRATE YOUR COMMITMENT TO VULNERABLE CONSUMERS
Achieving the BSI Kitemark for inclusive service demonstrates that your
organization is compliant to BS ISO 22458 and provides an inclusive service that
is available, usable and accessible to all consumers equally – regardless of
personal circumstances.
WHAT DOES IT INVOLVE?
To achieve the BSI Kitemark for inclusive service , you’ll be assessed by one of
our expert auditors against the BS ISO 22458 standard. This will include a
two-part assessment.
Following a successful recommendation, you’ll be issued your certificate to
demonstrate that your services are fair and accessible to all. Instilling your
clients with confidence.
TRANSITIONING TO A NEW STANDARD
Transitioning to a new standard is not usually a complex process. If you are
operating to the old BS 18477 standard, this handy gap document highlights the
key differences and similarities between the British standard and ISO 22458 in
simple terms.
Gap Analysis Document
WANT TO KNOW MORE ABOUT THIS KITEMARK?
ENERGY SECTOR
Click here for guidance document
WATER SECTOR
Click here for guidance document
FINANCE SECTOR
Click here for guidance document
NON REGULATED
Click here for guidance document
OUR KITEMARK SCHEMES FOR INCLUSIVE SERVICE CAN PROVIDE THE FOLLOWING:
* Increased accessibility - Focus on how services can be made available and
accessible to all. Whether it be an emphasis on using clear, concise language
to help those with literacy/cognitive problems or providing multiple
communication channels.
* Strengthen skills - No business wants to cause its customers needless
distress or difficulty. Staff morale and skill levels improve when they are
equipped to help people. Employees should be authorized to exercise
discretion in managing vulnerable customers, which can be rewarding and
interesting.
* Compliance - BSI has been working collaboratively with key sector regulators
to ensure that the new Kitemark requirements align to their guidance, and
licencing rules and codes of practice. This includes the FCA Consumer Duty,
which sets higher and clearer standards of consumer protection across
financial service as well as the key regulatory requirements of Ofgem, Ofwat
and UREGNI.
* Brand protection - Avoid negative publicity as a result of getting customer
service wrong. We’ve all seen newspaper consumer interest stories about
elderly people being treated poorly by utility companies, or recently
bereaved people given harsh treatment. While this level of service is seldom
deliberate, having processes in place will help to prevent this damaging
publicity.
BS ISO 22458 LAUNCH EVENT - INTRODUCING BS ISO 22458
ON-DEMAND WEBINARS
See our sector webinars on demand, where the BSI teams talks through the concept
of the new Kitemark and ISO 22458 as relevant to each sector:
Energy >
Water >
Finance >
Inclusive Services >
ARTICLES
Click here to read our articles in QCI and Energy Management, where Natasha
Bambridge, Global Consumer Promise Practice Director at BSI, talks about how the
Kitemark will help protect and support consumers.
QCI >
Energy Management >
JOIN THE CONVERSATION
Join the conversation on the BSI Consumer Vulnerability Champions LinkedIn Group
LinkedIn
NEXT STEPS
If you're interested in BS ISO 22458:2022 and want to know more about the
process of achieving a BSI Inclusive Service Kitemark, please get in touch and
we'll be happy to help you.
Call us on +44 (0)345 0765 606 or contact us online:
Request a quote >
Email us >
CONSUMER PROMISE RESOURCES
* Want to know more about BSI's Consumer Promise services? Complete the form,
selecting 'Consumer Promise’ from the ‘topic of download’ drop-down menu.
Download resources >
Download resources
STANDARDS AND SUBSCRIPTIONS
Buy or find out more about BS ISO 22458:2022
Visit the BSI Shop >
RESOURCES
Access BS ISO 22458:2022 information and tools from our resource library
Access BS ISO 22458:2022 resource >
WHY BSI?
For over 100 years, we have driven best practice in business around the world
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