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Submitted URL: http://emailtracking-eu2.email-messaging.com/tracking/1/click/ejoRCcw7cfKwhilpbcPgu7W1eKfM7xQsgkHDJ70S_FqlJwHjTRw0e0kpksN5u3_vdkvgwiAFaLUYY1A...
Effective URL: https://www.infobip.com/policies/service-terms-conditions
Submission: On November 14 via manual from US — Scanned from GB
Effective URL: https://www.infobip.com/policies/service-terms-conditions
Submission: On November 14 via manual from US — Scanned from GB
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THIS WEBSITE USES COOKIES
We use necessary cookies to make our website and web-based interface work. With
your permission we will set optional cookies to provide social media features,
to show you ads relevant to your interests, and to analyse our traffic. We won't
set optional cookies unless you enable them. To get more information about these
cookies, how and why we use them and how you can change your settings, check our
Cookie Policy.
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Cookie declaration [#IABV2SETTINGS#] About
Necessary (94) Functional (17) Analytical (228) Advertising (220)
Unclassified (29)
We use necessary cookies to make our website and web-based interface work
properly. Necessary cookies enable core functionalities such as security,
network management, and accessibility.
Show detailed cookie information
NameProviderPurposeExpiryTypedebugwww.infobip.comThis cookie is used to detect
errors on the website - this information is sent to the website's support staff
in order to optimize the visitor's experience on the
website.PersistentHTMLtcmConsentwww.infobip.comStores the user's cookie consent
state for the current
domainPersistentHTML__Host-airtable-sessionAirtableContains a specific ID for
the current session. This is necessary for running the website correctly. 1
yearHTTP__Host-airtable-session.sigAirtableContains a specific ID for the
current session. This is necessary for running the website correctly. 1
yearHTTPAWSALBAirtableRegisters which server-cluster is serving the visitor.
This is used in context with load balancing, in order to optimize user
experience. 7 daysHTTPAWSALBCORSAirtableRegisters which server-cluster is
serving the visitor. This is used in context with load balancing, in order to
optimize user experience. 7 daysHTTPbrwAirtableDetects and logs potential errors
on third-party provided functions on the website.1
yearHTTPlogin-status-pAirtableThis cookie is necessary for the login function on
the website. SessionHTTPOptanonConsentAirtableDetermines whether the visitor has
accepted the cookie consent box. This ensures that the cookie consent box will
not be presented again upon re-entry. 1 yearHTTPCookieConsent [x21]Cookiebot
experiences.infobip.com
livechat.infobip.com
portal.infobip.com
status.infobip.comStores the user's cookie consent state for the current domain1
yearHTTPwhat-intentcf-cdn.infobip.comDetermines the device used to access the
website. This allows the website to be formatted accordingly.
SessionHTMLtest_cookieGoogleUsed to check if the user's browser supports
cookies.1 dayHTTPcsrftokenEventbriteHelps prevent Cross-Site Request Forgery
(CSRF) attacks.1 yearHTTP__cf_bm [x4]G2Crowd
Vimeo
zoominfo.com
g2.comThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.1 dayHTTP_grecaptchaGoogleThis cookie is used to distinguish between
humans and bots. This is beneficial for the website, in order to make valid
reports on the use of their website.PersistentHTMLrc::a [x2]Google
AmazonThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.PersistentHTMLrc::bGoogleThis cookie is used to distinguish between
humans and bots. SessionHTMLrc::c [x2]Google
AmazonThis cookie is used to distinguish between humans and bots.
SessionHTMLrc::d-15#GoogleThis cookie is used to distinguish between humans and
bots. PersistentHTML_csrfinfobip.comEnsures visitor browsing-security by
preventing cross-site request forgery. This cookie is essential for the security
of the website and visitor. 1 dayHTTPajs_anonymous_idinfobip.comThis cookie
helps track visitor usage, events, target marketing, and can also measure
application performance and stability.1 yearHTTPajs_group_idinfobip.comThis
cookie helps track visitor usage, events, target marketing, and can also measure
application performance and stability.1 yearHTTPajs_user_idinfobip.comThis
cookie helps track visitor usage, events, target marketing, and can also measure
application performance and stability.1
yearHTTPIbAuthCookieinfobip.comPendingSessionHTTPPH_HPXY_CHECK [x6]infobip.com
partners.infobip.com
shift.infobip.com
shiftmag.dev
www.infobip.com
www2.infobip.comUsed to detect and prevent brute force attacks on the
website.SessionHTTPli_gcLinkedInStores the user's cookie consent state for the
current domain180 daysHTTPstsservicecookieMicrosoftUsed in connection with the
synchronisation between the website and third-party Data Management Platform.
The cookie serves to monitor this process for security reasons.
SessionHTTPx-ms-gateway-sliceMicrosoftUsed in connection with the
synchronisation between the website and third-party Data Management Platform.
The cookie serves to monitor this process for security reasons.
SessionHTTPcookietest [x13]AmazonThis cookie is used to determine if the visitor
has accepted the cookie consent
box.SessionHTTP_set_cookiesst.infobip.comPendingSessionPixelvisitorIdws.zoominfo.comPreserves
users states across page requests.1
yearHTTPcookies.jscdn.evbstatic.comDetermines whether the visitor has accepted
the cookie consent box. This ensures that the cookie consent box will not be
presented again upon re-entry. SessionHTTPebGAClientIdcdn.evbstatic.comNecessary
for the website's booking functionality. 1 yearHTTP_GRECAPTCHA [x3]Google
www.recaptcha.netThis cookie is used to distinguish between humans and bots.
This is beneficial for the website, in order to make valid reports on the use of
their website.180 daysHTTP__EC_TEST__www.infobip.comUsed to remember if the user
is accessing the website on a computer or mobile
device.SessionHTTP__IB_LT_form_submission_pagewww.infobip.comPending30
daysHTTPes-storagewww.infobip.comPendingPersistentHTMLexp_csrf_tokenwww.infobip.comEnsures
visitor browsing-security by preventing cross-site request forgery. This cookie
is essential for the security of the website and visitor. 1
dayHTTPexp_stashidwww.infobip.comPreserves the visitor's session state across
page requests.SessionHTTPPHPSESSIDwww.infobip.comPreserves user session state
across page
requests.SessionHTTPtraffic_typewww.infobip.comPendingPersistentHTMLbscookie [x2]LinkedInPending1
yearHTTP_splunk_rum_sidcdn.signalfx.comDetects and logs potential errors on
third-party provided functions on the website.1
dayHTTP_rbswww2.infobip.comPending1 dayHTTPCONSENT [x3]YouTubeUsed to detect if
the visitor has accepted the marketing category in the cookie banner. This
cookie is necessary for GDPR-compliance of the website. 2
yearsHTTPvisitor_idZapierPreserves the visitor's session state across page
requests.400 daysHTTP_cfuvidzoominfo.comThis cookie is a part of the services
provided by Cloudflare - Including load-balancing, deliverance of website
content and serving DNS connection for website operators. SessionHTTP
Functionality cookies allow the website and web-based interface to remember your
preferences and settings e.g., by remembering your language choice.
Show detailed cookie information
NameProviderPurposeExpiryTypeloglevelwww.infobip.comMaintains settings and
outputs when using the Developer Tools Console on current
session.PersistentHTMLCookieConsentBulkSetting-# [x2]CookiebotEnables cookie
consent across multiple websites1 yearHTML__test__ [x2]com
infobip.comPendingSessionHTTPGEventbriteUsed in context with the language
setting on the website. Facilitates the translation into the preferred language
of the visitor.1 yearHTTPSSEventbriteNecessary for the functionality of the
website's chat-box function.
SessionHTTPwp-wpml_current_language [x2]www.infobip.comDesignates the country
code that is calculated based on the user's IP address. Used to determine what
language should be used for the visitor.SessionHTTPlidcLinkedInRegisters which
server-cluster is serving the visitor. This is used in context with load
balancing, in order to optimize user experience. 1
dayHTTPe22b4f05-d94d-4a45-8c03-dae85ae69572_isWidgetOpenedlivechat.infobip.comPendingPersistentHTMLe473233b-d994-45c5-b51d-fe9bc6547a16_isWidgetOpenedlivechat.infobip.comPendingPersistentHTMLe473233b-d994-45c5-b51d-fe9bc6547a16_last-close-timelivechat.infobip.comPendingPersistentHTMLep#SurveyMonkeySaves
user states across page requests when completing a web-based survey.3
monthsHTTPdjango_timezoneEventbriteHolds the users
timezone.SessionHTTPlightModewww.infobip.comPendingPersistentHTMLzapidentityZapierUsed
to save user preferences in integrated catalogues on the website.1 yearHTTP
These cookies collect information that is used either in aggregate form to help
us understand how our website and web-based interface are being used, how
effective our marketing campaigns are, or to help us customize our web-based
interface for you to enhance your experience.
Show detailed cookie information
NameProviderPurposeExpiryType_fs_uid [x2]www.infobip.com
GoogleThis cookie contains an ID string on the current session. This contains
non-personal information on what subpages the visitor enters – this information
is used to optimize the visitor's
experience.PersistentHTML_ga [x3]GoogleRegisters a unique ID that is used to
generate statistical data on how the visitor uses the website.2
yearsHTTP_ga_# [x2]GoogleUsed by Google Analytics to collect data on the number
of times a user has visited the website as well as dates for the first and most
recent visit. 2 yearsHTTP_gid [x3]GoogleRegisters a unique ID that is used to
generate statistical data on how the visitor uses the website.1
dayHTTPAMP_unsent_# [x2]cdn.amplitude.com
www.infobip.comRegisters statistical data on users' behaviour on the website.
Used for internal analytics by the website operator.
PersistentHTMLamplitude_unsent_#cdn.amplitude.comRegisters data on visitors'
website-behaviour. This is used for internal analysis and website optimization.
PersistentHTMLamplitude_unsent_identify_#cdn.amplitude.comRegisters data on
visitors' website-behaviour. This is used for internal analysis and website
optimization.
PersistentHTMLobject(quot;#-#-#T#:#:#.#Zquot;)cdn.amplitude.comPendingPersistentHTMLSTATSIG_LOCAL_STORAGE_INTERNAL_STORE_V4cdn.evbstatic.comThis
cookie is used by the website’s operator in context with multi-variate testing.
This is a tool used to combine or change content on the website. This allows the
website to find the best variation/edition of the site.
PersistentHTMLSTATSIG_LOCAL_STORAGE_STABLE_IDcdn.evbstatic.comThis cookie is
used by the website’s operator in context with multi-variate testing. This is a
tool used to combine or change content on the website. This allows the website
to find the best variation/edition of the site.
PersistentHTMLzapier.visitor_idZapierPendingPersistentHTML_gat [x2]GoogleUsed by
Google Analytics to throttle request rate1 dayHTTPSPEventbriteRegisters
statistical data on users' behaviour on the website. Used for internal analytics
by the website operator. SessionHTTPAMP_TEST [x16]experiences.infobip.com
cdn.amplitude.comRegisters statistical data on users' behaviour on the website.
Used for internal analytics by the website operator.
SessionHTTPsentryReplaySessionwww.infobip.comRegisters data on visitors'
website-behaviour. This is used for internal analysis and website optimization.
SessionHTMLfs_uid [x2]fullstory.com
edge.fullstory.comUsed by Fullstory to track a single user across sessions.1
yearHTTP__utm.gifGoogleGoogle Analytics Tracking Code that logs details about
the visitor's browser and
computer.SessionPixelr/__utm.gifGooglePendingSessionPixel__IB_aud_FTinfobip.comPending30
daysHTTP__IB_l_src_FTinfobip.comPending30
daysHTTP__IB_lp_FTinfobip.comPending728
monthsHTTP__IB_lp_ref_FTinfobip.comPending728
monthsHTTP__IB_prod_FTinfobip.comPending30 daysHTTP__utma [x15]GoogleCollects
data on the number of times a user has visited the website as well as dates for
the first and most recent visit. Used by Google Analytics.2
yearsHTTP__utmb [x15]GoogleRegisters a timestamp with the exact time of when the
user accessed the website. Used by Google Analytics to calculate the duration of
a website visit.1 dayHTTP__utmc [x15]GoogleRegisters a timestamp with the exact
time of when the user leaves the website. Used by Google Analytics to calculate
the duration of a website visit.SessionHTTP__utmt [x15]GoogleUsed to throttle
the speed of requests to the server.1 dayHTTP__utmv [x15]GoogleSaves
user-defined tracking parameters for use in Google
Analytics.SessionHTTP__utmz [x15]infobip.com
GoogleCollects data on where the user came from, what search engine was used,
what link was clicked and what search term was used. Used by Google
Analytics.728 monthsHTTP_hjAbsoluteSessionInProgressHotjarThis cookie is used to
count how many times a website has been visited by different visitors - this is
done by assigning the visitor an ID, so the visitor does not get registered
twice.1 dayHTTP_hjFirstSeenHotjarThis cookie is used to determine if the visitor
has visited the website before, or if it is a new visitor on the website.1
dayHTTP_hjIncludedInSessionSample_#HotjarCollects statistics on the visitor's
visits to the website, such as the number of visits, average time spent on the
website and what pages have been read.1 dayHTTP_hjSession_#HotjarCollects
statistics on the visitor's visits to the website, such as the number of visits,
average time spent on the website and what pages have been read.1
dayHTTP_hjSessionUser_#HotjarCollects statistics on the visitor's visits to the
website, such as the number of visits, average time spent on the website and
what pages have been read.1 yearHTTP_hjTLDTestHotjarDetects the SEO-ranking for
the current website. This service is part of a third-party statistics and
analysis service. SessionHTTP_tldtest_#cdn.amplitude.comRegisters statistical
data on users' behaviour on the website. Used for internal analytics by the
website operator. SessionHTTPamp_#cdn.amplitude.comRegisters statistical data on
users' behaviour on the website. Used for internal analytics by the website
operator. 1 yearHTTPamp_cookie_test# [x2]cdn.amplitude.comRegisters statistical
data on users' behaviour on the website. Used for internal analytics by the
website operator. 1 yearHTTPAMP_MKTG_#cdn.amplitude.comRegisters statistical
data on users' behaviour on the website. Used for internal analytics by the
website operator. 1 yearHTTPAMP_TLDTESTcdn.amplitude.comRegisters statistical
data on users' behaviour on the website. Used for internal analytics by the
website operator. SessionHTTPamplitude_#cdn.amplitude.comRegisters statistical
data on users' behaviour on the website. Used for internal analytics by the
website operator. 1 yearHTTPapt.sidinfobip.comSession id. Ensures proper
tutorial placement and website tracking by Gainsight.1
yearHTTPapt.uidinfobip.comUser id. Ensures proper tutorial placement and website
tracking by Gainsight.2 yearsHTTPFPAUinfobip.comAssigns a specific ID to the
visitor. This allows the website to determine the number of specific user-visits
for analysis and statistics.SessionHTTPFPIDinfobip.comRegisters statistical data
on users' behaviour on the website. Used for internal analytics by the website
operator. SessionHTTPFPLCinfobip.comRegisters a unique ID that is used to
generate statistical data on how the visitor uses the
website.SessionHTTPfs_luaedge.fullstory.comCollects data on the user’s
navigation and behavior on the website. This is used to compile statistical
reports and heatmaps for the website owner.1
dayHTTPIbEntryLocaleinfobip.comPending1 yearHTTPln_or [x4]LinkedInRegisters
statistical data on users' behaviour on the website. Used for internal analytics
by the website operator. 1 dayHTTPowasco_csrf_tokeninfobip.comPending1
dayHTTPowasco_shortlist_session_idinfobip.comPending7
daysHTTPowasco_trackerinfobip.comPendingSessionHTTPSignupSourceAmazonPendingSessionHTTPusr_srcinfobip.comUsed
to track the channel of traffic.1 dayHTTPNRBA_SESSIONwww.infobip.comCollects
data on the user’s navigation and behavior on the website. This is used to
compile statistical reports and heatmaps for the website
owner.PersistentHTMLAnalyticsSyncHistoryLinkedInUsed in connection with
data-synchronization with third-party analysis service. 30
daysHTTPfpcMicrosoftRegisters a unique ID that is used to generate statistical
data on how the visitor uses the website.30 daysHTTPcookiecookie [x13]AmazonThis
cookie is used by the website’s operator in context with multi-variate testing.
This is a tool used to combine or change content on the website. This allows the
website to find the best variation/edition of the
site.SessionHTTPNRBA_SESSION_ID [x12]portal.infobip.com
portal-tr1.infobip.com
www.infobip.com
portal2.infobip.com
portal-ae2.infobip.com
portal-eu1.infobip.com
portal-eu2.infobip.com
portal-gb1.infobip.com
portal-id1.infobip.com
portal-munm.infobip.com
portal-ny2.infobip.com
portal-sa2.infobip.comCollects data on the user’s navigation and behavior on the
website. This is used to compile statistical reports and heatmaps for the
website owner.SessionHTMLbrowser_idLinkedinUsed to recognise the visitor's
browser upon reentry on the website.5 yearsHTTPpersonalization_idTwitter
Inc.This cookie is set by Twitter - The cookie allows the visitor to share
content from the website onto their Twitter profile. 2
yearsHTTPvuidVimeoCollects data on the user's visits to the website, such as
which pages have been read.2 yearsHTTPziwsSessionAmazonCollects statistics on
the user's visits to the website, such as the number of visits, average time
spent on the website and what pages have been
read.SessionHTMLziwsSessionIdws.zoominfo.comCollects statistics on the user's
visits to the website, such as the number of visits, average time spent on the
website and what pages have been
read.SessionHTMLdd_cookie_test_#cdn.evbstatic.comRegisters data on visitors'
website-behaviour. This is used for internal analysis and website optimization.
1 dayHTTPgtmBrowserIdGoogleThis cookie is used to determine if the visitor has
visited the website before, or if it is a new visitor on the
website.PersistentHTML__IB_FT_channel_groupingwww.infobip.comPending30
daysHTTP__IB_FT_landing_pagewww.infobip.comPending30
daysHTTP__IB_FT_referrer_pagewww.infobip.comPending30
daysHTTP__IB_FT_utm_campaignwww.infobip.comPending30
daysHTTP__IB_FT_utm_contentwww.infobip.comPending30
daysHTTP__IB_FT_utm_mediumwww.infobip.comPending30
daysHTTP__IB_FT_utm_sourcewww.infobip.comPending30
daysHTTP__IB_FT_utm_termwww.infobip.comPending30
daysHTTP__IB_LT_channel_groupingwww.infobip.comPending30
daysHTTP__IB_LT_ga_client_idwww.infobip.comPending30
daysHTTP__IB_LT_landing_pagewww.infobip.comPending30
daysHTTP__IB_LT_referrer_pagewww.infobip.comPending30
daysHTTP__IB_LT_signupSourcewww.infobip.comPending30
daysHTTP__IB_LT_utm_campaignwww.infobip.comPending30
daysHTTP__IB_LT_utm_contentwww.infobip.comPending30
daysHTTP__IB_LT_utm_mediumwww.infobip.comPending30
daysHTTP__IB_LT_utm_sourcewww.infobip.comPending30
daysHTTP__IB_LT_utm_termwww.infobip.comPending30
daysHTTP__IB_LT_visitor_key_gawww.infobip.comPending30
daysHTTPexp_last_activitywww.infobip.comContains information on what date the
user last visited the website. Used to generate statistical data.1
yearHTTPexp_last_visitwww.infobip.comContains information on what date the user
last visited the website. Used to generate statistical data.1
yearHTTPexp_trackerwww.infobip.comContains information on what date the user
last visited the website. Used to generate statistical
data.SessionHTTPibvisitordatawww2.infobip.comPendingPersistentHTMLSignupSource [x2]www2.infobip.com
www.infobip.comPendingPersistentHTML__tzpZapierPendingSessionHTTPcurrentAccountIdZapierPendingSessionHTTP
Infobip may use third party cookies that collect information about your browsing
habits across websites in order to make advertising relevant to you and your
interests. Such ads are more valuable both for you and for the advertisers.
Show detailed cookie information
NameProviderPurposeExpiryTypecompanyDatawww.infobip.comPendingSessionHTMLyt.innertube::requestswww.infobip.comRegisters
a unique ID to keep statistics of what videos from YouTube the user has
seen.PersistentHTMLrp.gifRedditNecessary for the implementation of the
Reddit.com's share-button function.SessionPixel_sBranchCollects data on user
behaviour and interaction in order to optimize the website and make
advertisement on the website more relevant. 1 yearHTTP_uetsid [x2]MicrosoftUsed
to track visitors on multiple websites, in order to present relevant
advertisement based on the visitor's preferences.
PersistentHTML_uetsid_exp [x2]MicrosoftContains the expiry-date for the cookie
with corresponding name. PersistentHTML_uetvid [x2]MicrosoftUsed to track
visitors on multiple websites, in order to present relevant advertisement based
on the visitor's preferences. PersistentHTML_uetvid_exp [x2]MicrosoftContains
the expiry-date for the cookie with corresponding name.
PersistentHTMLMUIDMicrosoftUsed widely by Microsoft as a unique user ID. The
cookie enables user tracking by synchronising the ID across many Microsoft
domains.1 yearHTTPCMIDCasale MediaCollects visitor data related to the user's
visits to the website, such as the number of visits, average time spent on the
website and what pages have been loaded, with the purpose of displaying targeted
ads.1 yearHTTPCMPROCasale MediaCollects data on visitor behaviour from multiple
websites, in order to present more relevant advertisement - This also allows the
website to limit the number of times that they are shown the same advertisement.
3 monthsHTTPCMPSCasale MediaCollects visitor data related to the user's visits
to the website, such as the number of visits, average time spent on the website
and what pages have been loaded, with the purpose of displaying targeted ads.3
monthsHTTPrumCasale MediaCollects data related to the user's visits to the
website, such as the number of visits, average time spent on the website and
what pages have been loaded, with the purpose of displaying targeted
ads.SessionPixelbranch_sessioncdn.branch.ioMeasure wether the user has made any
app-downloads on the website, used for statistics and marketing purposes.
SessionHTMLbranch_session_firstcdn.branch.ioMeasure wether the user has made any
app-downloads on the website, used for statistics and marketing purposes.
PersistentHTMLtuuidDemandBaseCollects visitor data related to the user's visits
to the website, such as the number of visits, average time spent on the website
and what pages have been loaded, with the purpose of displaying targeted ads.400
daysHTTPtuuid_luDemandBaseContains a unique visitor ID, which allows
Bidswitch.com to track the visitor across multiple websites. This allows
Bidswitch to optimize advertisement relevance and ensure that the visitor does
not see the same ads multiple times. 400 daysHTTPlastExternalReferrer Meta
Platforms, Inc.Detects how the user reached the website by registering their
last URL-address.PersistentHTMLlastExternalReferrerTime Meta Platforms,
Inc.Detects how the user reached the website by registering their last
URL-address.PersistentHTML__anon_idAmazonCollects visitor data related to the
user's visits to the website, such as the number of visits, average time spent
on the website and what pages have been loaded, with the purpose of displaying
targeted
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by Google DoubleClick to register and report the website user's actions after
viewing or clicking one of the advertiser's ads with the purpose of measuring
the efficacy of an ad and to present targeted ads to the user.1
yearHTTPpagead/landing [x2]GoogleCollects data on visitor behaviour from
multiple websites, in order to present more relevant advertisement - This also
allows the website to limit the number of times that they are shown the same
advertisement. SessionPixelpagead/viewthroughconversion/935890331GoogleCollects
data on visitor behaviour from multiple websites, in order to present more
relevant advertisement - This also allows the website to limit the number of
times that they are shown the same
advertisementSessionPixel_fs_tab_id [x2]edge.fullstory.comTracks the individual
sessions on the website, allowing the website to compile statistical data from
multiple visits. This data can also be used to create leads for marketing
purposes.SessionHTML__tld__ [x2]cdn.evbstatic.comUsed to track visitors on
multiple websites, in order to present relevant advertisement based on the
visitor's preferences. SessionHTTPANEventbriteImplements and collects data on
the user’s interaction with the EventBrite-integration. This service is used to
promote and sell tickets to events across multiple websites. 30
daysHTTPASEventbritePendingSessionHTTPebEventToTrackEventbriteImplements and
collects data on the user’s interaction with the EventBrite-integration. This
service is used to promote and sell tickets to events across multiple websites.
30 daysHTTPmgrefEventbriteCollects information on user preferences and/or
interaction with web-campaign content - This is used on CRM-campaign-platform
used by website owners for promoting events or products.1
yearHTTPmgrefbyEventbriteCollects information on user preferences and/or
interaction with web-campaign content - This is used on CRM-campaign-platform
used by website owners for promoting events or products.1
yearHTTPads/ga-audiences [x3]GoogleUsed by Google AdWords to re-engage visitors
that are likely to convert to customers based on the visitor's online behaviour
across websites.SessionPixelpagead/1p-conversion/#GoogleCollects data on visitor
behaviour from multiple websites, in order to present more relevant
advertisement - This also allows the website to limit the number of times that
they are shown the same
advertisementSessionPixelpagead/1p-conversion/#/GooglePendingSessionPixelpagead/conversion/#GoogleCollects
data on visitor behaviour from multiple websites, in order to present more
relevant advertisement - This also allows the website to limit the number of
times that they are shown the same advertisement.
SessionPixelrc::fwww.recaptcha.netThis cookie is used to distinguish between
humans and bots. PersistentHTML__IB_amp_did [x7]infobip.com
partners.infobip.com
portal-ae2.infobip.com
portal-eu1.infobip.com
portal-gb1.infobip.com
portal-munm.infobip.com
shift.infobip.comPending30 daysHTTP__IB_FT_signupSourceinfobip.comPending30
daysHTTP_fbpinfobip.comUsed by Facebook to deliver a series of advertisement
products such as real time bidding from third party
advertisers.SessionHTTP_gcl_auGoogleUsed by Google AdSense for experimenting
with advertisement efficiency across websites using their services. 3
monthsHTTP_rdt_uuidRedditUsed to track visitors on multiple websites, in order
to present relevant advertisement based on the visitor's preferences. 3
monthsHTTP_uetsidMicrosoftCollects data on visitor behaviour from multiple
websites, in order to present more relevant advertisement - This also allows the
website to limit the number of times that they are shown the same advertisement.
1 dayHTTP_uetvidMicrosoftUsed to track visitors on multiple websites, in order
to present relevant advertisement based on the visitor's preferences. 1
yearHTTPbcookieLinkedInUsed by the social networking service, LinkedIn, for
tracking the use of embedded services.1 yearHTTPli_sugrLinkedInCollects data on
user behaviour and interaction in order to optimize the website and make
advertisement on the website more relevant. 3
monthsHTTPUserMatchHistoryLinkedInEnsures visitor browsing-security by
preventing cross-site request forgery. This cookie is essential for the security
of the website and visitor. 30
daysHTTPmaps/gen_204www2.infobip.comPendingSessionPixel_/ad/75aa344edeef4dbfa3b3dd7cb5f40e6f/pixelQuoraCollects
data on user behaviour and interaction in order to optimize the website and make
advertisement on the website more relevant. SessionPixelsp_landingSpotifyUsed to
implement audio-content from Spotify on the website. Can also be used to
register user interaction and preferences in context with audio-content - This
can serve statistics and marketing purposes. 1 dayHTTPsp_tSpotifyUsed to
implement audio-content from Spotify on the website. Can also be used to
register user interaction and preferences in context with audio-content - This
can serve statistics and marketing purposes. 1 yearHTTP1/i/adsct [x2]Twitter
Inc.Collects data on user behaviour and interaction in order to optimize the
website and make advertisement on the website more relevant.
SessionPixeli/adsct [x2]Twitter Inc.The cookie is used by Twitter.com in order
to determine the number of visitors accessing the website through Twitter
advertisement content. SessionPixelmuc_adsTwitter Inc.Collects data on user
behaviour and interaction in order to optimize the website and make
advertisement on the website more relevant. 2 yearsHTTP_session_idG2CrowdStores
visitors' navigation by registering landing pages - This allows the website to
present relevant products and/or measure their advertisement efficiency on other
websites. 14 daysHTTPsyncTelariaCollects data on user behaviour and interaction
in order to optimize the website and make advertisement on the website more
relevant. SessionPixeltv_UIDMTelariaPending400 daysHTTPtvidTelariaPresents the
user with relevant content and advertisement. The service is provided by
third-party advertisement hubs, which facilitate real-time bidding for
advertisers.1 yearHTTPguest_idTwitter Inc.Collects data related to the user's
visits to the website, such as the number of visits, average time spent on the
website and which pages have been loaded, with the purpose of personalising and
improving the Twitter service.400 daysHTTPguest_id_adsTwitter Inc.Collects
information on user behaviour on multiple websites. This information is used in
order to optimize the relevance of advertisement on the website.400
daysHTTPguest_id_marketingTwitter Inc.Collects information on user behaviour on
multiple websites. This information is used in order to optimize the relevance
of advertisement on the website.400 daysHTTPi/jot/embedsTwitter Inc.Sets a
unique ID for the visitor, that allows third party advertisers to target the
visitor with relevant advertisement. This pairing service is provided by third
party advertisement hubs, which facilitates real-time bidding for
advertisers.SessionPixelajs%3Acookiescdn.evbstatic.comCollects data on visitors.
This information is used to assign visitors into segments, making website
advertisement more efficient. 1 yearHTTPajs%3Atestcdn.evbstatic.comCollects data
on visitors. This information is used to assign visitors into segments, making
website advertisement more efficient. 1
yearHTTPLAST_RESULT_ENTRY_KEY [x2]YouTubeUsed to track user’s interaction with
embedded content.SessionHTTPnextId [x2]YouTubeUsed to track user’s interaction
with embedded content.SessionHTTPrequests [x2]YouTubeUsed to track user’s
interaction with embedded
content.SessionHTTPyt.innertube::nextId [x2]YouTubeRegisters a unique ID to keep
statistics of what videos from YouTube the user has
seen.PersistentHTMLytidb::LAST_RESULT_ENTRY_KEY [x2]YouTubeStores the user's
video player preferences using embedded YouTube
videoPersistentHTMLYtIdbMeta#databases [x2]YouTubeUsed to track user’s
interaction with embedded
content.PersistentIDByt-remote-cast-available [x2]YouTubeStores the user's video
player preferences using embedded YouTube
videoSessionHTMLyt-remote-cast-installed [x2]YouTubeStores the user's video
player preferences using embedded YouTube
videoSessionHTMLyt-remote-connected-devices [x2]YouTubeStores the user's video
player preferences using embedded YouTube
videoPersistentHTMLyt-remote-device-id [x2]YouTubeStores the user's video player
preferences using embedded YouTube
videoPersistentHTMLyt-remote-fast-check-period [x2]YouTubeStores the user's
video player preferences using embedded YouTube
videoSessionHTMLyt-remote-session-app [x2]YouTubeStores the user's video player
preferences using embedded YouTube
videoSessionHTMLyt-remote-session-name [x2]YouTubeStores the user's video player
preferences using embedded YouTube
videoSessionHTMLoutbrain_cid_fetchOutbrainCollects data on the user’s navigation
and behavior on the website. This is used to compile statistical reports and
heatmaps for the website owner.1 dayHTTP__Secure-YECYouTubeStores the user's
video player preferences using embedded YouTube video13
monthsHTTPDEVICE_INFOYouTubeUsed to track user’s interaction with embedded
content.180
daysHTTPLogsDatabaseV2:V#||LogsRequestsStoreYouTubePendingPersistentIDBLogsDatabaseV2:Vb0957baf||#LogsRequestsStoreYouTubePendingPersistentIDBremote_sidYouTubeNecessary
for the implementation and functionality of YouTube video-content on the
website.
SessionHTTPServiceWorkerLogsDatabase#SWHealthLogwww2.infobip.comPendingPersistentIDBTESTCOOKIESENABLEDYouTubePending1
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with integrated YouTube videos.180
daysHTTPVISITOR_PRIVACY_METADATAYouTubePending180 daysHTTPYSCYouTubeRegisters a
unique ID to keep statistics of what videos from YouTube the user has
seen.SessionHTTP__tnpZapierTracks the individual sessions on the website,
allowing the website to compile statistical data from multiple visits. This data
can also be used to create leads for marketing
purposes.SessionHTTPzapsessionZapierTracks the individual sessions on the
website, allowing the website to compile statistical data from multiple visits.
This data can also be used to create leads for marketing purposes.7 daysHTTP
Unclassified cookies are cookies that we are in the process of classifying.
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[#IABV2_LABEL_PURPOSES#] [#IABV2_LABEL_FEATURES#] [#IABV2_LABEL_PARTNERS#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_BODY_FEATURES#]
[#IABV2_BODY_PARTNERS#]
Last updated: December 23, 2022
Table of contents:
1. Introduction
2. General information about cookies and related technologies
3. Cookies used by Infobip
4. Managing cookies
5. Contact details
6. Your cookie consent information
1. Introduction
In the spirit of transparency, this Cookie Policy (“Policy”) provides detailed
information about cookies and related technologies. It applies to the
Infobip.com family of websites, including Infobip’s web-based interface and
Infobip.org (collectively referred to as “website”). The website is operated by
the company Infobip Limited with its registered office at 35-38 New Bridge
Street, Fifth Floor, London EC4V 6BW, United Kingdom, and registration number
7085757 (“Infobip”, “we”, “us”, “our”, etc.).
In addition to this Policy, further general information on how we use, store,
and keep your personal data secure is provided in our Privacy Notice.
From time to time, we may update this Policy due to changes in applicable legal
framework, technology or our business model. If we do, we will notify you by
posting the Policy on our website with a new effective date, prior to the update
becoming effective.
2. General information about cookies and related technologies
Cookies are small text files that we and associated third parties place on your
device (e.g. computer or smartphone) when you visit our website and web-based
interface. These files generally contain a string of alphanumeric characters,
and they allow our servers to recognize your session in order to properly load
the website for you and provide you with the requested service (e.g. to log in).
Some cookies are necessary for the website to properly function, so they cannot
be turned off. Other cookies are optional because they are not strictly
necessary for the website to function, even though they might provide additional
functionalities. Optional cookies can be turned off.
Aside from the necessary versus optional distinction, cookies are also sometimes
categorized based on the domain which sets them (first vs third-party ones) and
on the duration for which they are stored on your device (session vs
persistent).
In addition to cookies, we might also use related technologies – such as web
beacons (including tracking pixels) and HTTP requests in general – on our
website. These technologies allow for standard information related to website
browsing such as IP address, browser type, and the pages you have visited to be
transferred to us or to associated third parties.
3. Cookies used by Infobip
Infobip uses both necessary and optional (if enabled) cookies on its website.
Optional cookies generally fall into one of these three categories: functional,
analytical, or advertising. The data collected by cookies is used to:
NECESSARY
Make the website work properly. Necessary cookies enable core functionalities
such as security, network management, and accessibility.
OPTIONAL
Functional: Enable specific functionalities. Functional cookies allow the
website to remember your preferences and settings. For example, functional
cookies will remember your language choice and display the website in your
preferred language.
Analytical: Help us understand how the website is being used. This might also
include analyzing how effective our campaigns are. Most of the information is in
an aggregated form, but some data might be used to help us customize the website
to enhance the overall experience for you.
Advertising: Facilitate personalized and other advertising. This data might be
used to make advertising relevant to you and your interests. Such ads are
generally more valuable for both you and the advertisers.
A detailed and up-to-date list of all cookies utilized on the website is
available below.
4. Managing cookies
When you first visit our website, you will see our cookie consent banner that
allows you to manage your cookie settings. As explained above, necessary cookies
will always be active, but you can either enable or disable optional cookies.
Once you make your choices, the website will remember your preferences and will
respect them accordingly.
You can change your preferences or withdraw your consent at any time by
accessing our cookie consent banner below.
In addition to managing cookies on the website via our cookie consent banner,
you can also manage the cookies on this and other websites via the internet
browser that you are using on your device. You can obtain more detailed
information by navigating to the support pages of your browser provider such as
Mozilla (Firefox), Apple (Safari), Microsoft (Edge), or Google (Chrome). A
similar solution – on top of managing your choices directly through the cookie
consent banner for this website – exists for Google Analytics. If you want to
opt out of being tracked by Google Analytics on this and other websites, you can
visit this page for more information.
5. Contact details
If you have any questions regarding this Policy, please feel free to reach out
to our Privacy team at data-protection-officer@infobip.com.
6. Your cookie consent information
Your consent applies to the following domains: www2.infobip.com,
portal-ae2.infobip.com, portal-gb1.infobip.com, campaigns.infobip.com,
portal-tr1.infobip.com, portal-sa2.infobip.com, portal-eu2.infobip.com,
portal-eu1.infobip.com, portal-id1.infobip.com, status.infobip.com,
www.infobip.com, partners.infobip.com, startups.infobip.com, shift.infobip.com,
portal.infobip.com, portal-ny2.infobip.com, portal-munm.infobip.com,
portal2.infobip.com
Cookie declaration last updated on 19/10/2023 by Cookiebot
* Service status
* Startups
* Login
* Products
Applications
Programmable channels
Platform functionality
* ExperiencesBETA Conversational experience cloud
* Moments Customer engagement solution
* Conversations Cloud contact center solution
* Answers Chatbot building platform
* People CDP Customer data platform
* SMS API
* RCS API
* MMS API
* WhatsApp Business PlatformAPI
* Voice API
* Viber for Business API
* Video API
* MessengerAPI
* Email API
* InstagramAPI
* Live chat API
* Telegram
* In-app messaging API
* Kakao Business
* Mobile push API
* Line
* Google's Business Messages API
* Apple Messages for BusinessAPI
* Zalo Notification Service
* Infobip Signals Block fraudulent OTP traffic
* CPaaS XAPI Modular API stack to help platforms scale exponentially
* AuthenticationAPI Customer authentication and verification
* Mobile IdentityAPI Check/re-verify your mobile number database
* Number lookup API Local numbers messaging
* Numbers
Products
Applications
* ExperiencesBETA Conversational experience cloud
* Moments Customer engagement solution
* Conversations Cloud contact center solution
* Answers Chatbot building platform
* People CDP Customer data platform
Programmable channels
* SMS API
* RCS API
* MMS API
* WhatsApp Business PlatformAPI
* Voice API
* Viber for Business API
* Video API
* MessengerAPI
* Email API
* InstagramAPI
* Live chat API
* Telegram
* In-app messaging API
* Kakao Business
* Mobile push API
* Line
* Google's Business Messages API
* Apple Messages for BusinessAPI
* Zalo Notification Service
Platform functionality
* Infobip Signals Block fraudulent OTP traffic
* CPaaS XAPI Modular API stack to help platforms scale exponentially
* AuthenticationAPI Customer authentication and verification
* Mobile IdentityAPI Check/re-verify your mobile number database
* Number lookup API Local numbers messaging
* Numbers
* Solutions
Business segments
Conversational industry solutions
Department
Our services
* B2B Platforms Enable your clients to send traffic at scale
* Digital Natives Forging stronger relationships with your customers
* Enterprise Digitally transform with conversational solutions
* Wholesale Expand your channel offering at scale
* Conversational solutions Build gen AI powered experiences with our
conversational platform
* Transportation Deliver superior transportation and logistics customer
experience
* Healthcare Deliver a fast, convenient patient experience in-person or
at-home
* eCommerce Boost conversion and increase customer loyalty
* Finance Reassure customers with secure interactions
* Retail Grow conversions, and boost revenue, with an omnichannel retail
* Marketing Unleash the power of omnichannel marketing automation
* Sales Optimize your sales with intelligent automation
* Customer service Provide efficient customer service on the most popular
channels
* CX consulting Maximize return on your
CX investments
* Professional services Ensure early and sustainable ROI on your CX
investments
Solutions
Business segments
* B2B Platforms Enable your clients to send traffic at scale
* Digital Natives Forging stronger relationships with your customers
* Enterprise Digitally transform with conversational solutions
* Wholesale Expand your channel offering at scale
Conversational industry solutions
* Conversational solutions Build gen AI powered experiences with our
conversational platform
* Transportation Deliver superior transportation and logistics customer
experience
* Healthcare Deliver a fast, convenient patient experience in-person or
at-home
* eCommerce Boost conversion and increase customer loyalty
* Finance Reassure customers with secure interactions
* Retail Grow conversions, and boost revenue, with an omnichannel retail
Department
* Marketing Unleash the power of omnichannel marketing automation
* Sales Optimize your sales with intelligent automation
* Customer service Provide efficient customer service on the most popular
channels
Our services
* CX consulting Maximize return on your
CX investments
* Professional services Ensure early and sustainable ROI on your CX
investments
* Telecoms
Solutions for telecoms
Telecom core & security
Featured cases
* The Infobip advantage for telcos See why leading telecoms around the world
choose Infobip to transform their network
* Telecom CPaaS partnerships Create new B2B revenue streams with our
omnichannel communications platform
* Telecom CX solutions Build superior CX solutions across the entire telecom
customer journey
* Anam Protect Firewall Secure your network from SMS and Voice fraud with
our firewall that protects 120+ operators
* SMS Firewall Ensure all A2P SMS traffic is properly charged and eliminate
revenue leakage with our SMS Firewall
* Global Interconnectivity Leverage RCS for telecoms to increase
connectivity globally
* Omnichannel Firewalls: The Future for MNOs
* What are Flash Calls and How Do They Work?
* 5G to 6G: Tracing the evolution of wireless technology
Telecoms
Solutions for telecoms
* The Infobip advantage for telcos See why leading telecoms around the world
choose Infobip to transform their network
* Telecom CPaaS partnerships Create new B2B revenue streams with our
omnichannel communications platform
* Telecom CX solutions Build superior CX solutions across the entire telecom
customer journey
Telecom core & security
* Anam Protect Firewall Secure your network from SMS and Voice fraud with
our firewall that protects 120+ operators
* SMS Firewall Ensure all A2P SMS traffic is properly charged and eliminate
revenue leakage with our SMS Firewall
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SERVICE TERMS AND CONDITIONS
Last updated: Wednesday, 22th Feb ’23
These Terms and Conditions (“Terms” or “Agreement”) represent a binding
agreement between INFOBIP and You. It is important that You understand Your
responsibilities and the limitations to the services which You choose to use.
Our services are diverse and as a result additional service specific terms may
apply. If this is the case, these service specific terms shall become part of
Our agreement.
Please use Our services responsibly. By using Our website or any of Our
services, You agree to Our Terms. Take note that these Terms change from time to
time. If You have used Our services before, You cannot assume that the Terms are
still the same. You should review them on a regular basis as the same will be
published online with the date of the last change noted at the top.
1. Introduction
1.1. You wish to use INFOBIP services (meaning services as provided under these
Terms; hereinafter “Service,” or the “Services”).
1.2. INFOBIP means INFOBIP LTD, a company registered in the United Kingdom and
whose registered office is situated at 5th Floor, 35-38 New Bridge Street London
EC4V 6BW (hereinafter „INFOBIP“; „We“; „Our“; „Us“).
1.3. You wish to use the Services and We are willing to make the Services
available to You subject to and in accordance with these Terms
2. Binding Effect
2.1. You are entering into a binding agreement. If You accept these Terms of use
of Our Service on behalf of Your employer or another person, You confirm that
You have the consent of Your employer or that person to act on their behalf.
THESE TERMS APPLY TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO ON
INFOBIP’S WEBSITE, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND
APPLICATIONS. In order to access and retain your electronic records, You may be
required to have certain hardware and software, which are Your sole
responsibility.
2.2. You are not eligible to accept these Terms or use Our Services if You are
not of legal age to form a binding contract with Us or if You are barred by law
to use Our services.
2.3. In the event there is an agreement in place between You and Infobip for any
or all Services used, such agreement shall have precedence of application before
these Terms.
3. The Service
The Service enables a Customer to use Our mobile services as set out as part of
Your online registration. Any such billable unit under the Services shall be
referred in these Terms and Conditions as a “Chargeable Event”.
Any individual Service that You will use under these Terms shall be provided in
accordance with the respective particulars, that You accept, as found
on https://www.infobip.com/policies/service-description (the “Service
Description“). By accepting these Terms, You accept the application of the
Service Description and confirm that you are familiar with them. INFOBIP
reserves the right to change or modify the Service Description at any time and
in its sole discretion.
4. Availability and Interruption of the Service
4.1. We will make the Services available to You using reasonable skill and care.
You do however acknowledge and agree that the availability of the Services, Your
ability to access and/or use the Services and the conducting of any given
Chargeable Event may depend upon factors beyond Our reasonable control,
including (but not limited to):
* Factors affecting the operation of the Services and/or preventing Chargeable
Event from being successfully conducted such as, by way of example,
geographical or topographical shortcomings in the network of any
telecommunications network operator (“Network Operator”), network capacity,
physical obstructions or atmospheric conditions; or
* Factors preventing end-users from receiving Chargeable Events such as, by way
of example, the terms and conditions of an end-user’s service provider.
4.2. We cannot therefore guarantee:
* That the Services will be available to You at all times or free from faults
or interruptions;
* The receipt by any intended recipient of any Chargeable Event sent using the
Services (as applicable).
4.3. We will not be in any way liable for any failure to make the Services
available to You to the extent that such failure results from a technical or
other failure on the part of any Network Operator or any other event which is
beyond Our reasonable control. We provide all services “as is” and “as
available”, and We hereby do not warrant, represent or guarantee, whether
expressly or by implication, that any Services are free of errors or
interruptions, always available, fit for any purpose, secure or do not infringe
any third party rights.
4.4. We may, at Our sole discretion, alter or improve the Services We provide to
You at any time, provided that any such alteration does not materially affect
the nature or detract from the functionality of the Services.
4.5. It may be necessary from time to time for Us to suspend the Services that
We provide to You for routine or emergency maintenance and/or repairs and We
will, in so far as it is reasonably possible, provide You with a reasonable
period of notice prior to any such suspension.
* We may at Our sole discretion suspend Your access to the Services and/or
cease to allow any Chargeable Events to be conducted by You at any time. We
are entitled to terminate these Terms for any reason, in which case We will
give You appropriate notice as soon as is reasonably possible.
* Should Your account utilized in the provision of INFOBIP Service be inactive
through a period of 6 (six) months it remains in INFOBIP’s discretion to
suspend INFOBIP Services to You. You can reactivate the account with a
request to INFOBIP sent 3 (three) working days prior to the required
reactivation.
5. Account, Passwords and Security
5.1. In order to provide Our services, We may require certain information. You
must ensure that the information is complete and accurate. We may suspend or
terminate any service if You give information that is not complete and accurate.
You warrant that all information You provide to Us is complete and accurate and
You indemnify INFOBIP against any liability that may arise as a result of Your
failure to provide complete and accurate information. You must immediately
notify Us if any of Your information changes.
5.2. We will provide You with a user name or customer ID or ask You to choose
authentication credentials for each account. We may change, cancel or suspend
Your account, which You will be notified about.
5.3. You:
* must keep Your username, customer ID, password, ApiKey, login token or any
other secret authentication credential confidential;
* must not circumvent, or attempt to circumvent, Our user authentication
systems;
* must inform Us immediately of any unauthorized use of Your account or any
other breach of security, including suspected doubts of such scenarios;
* are entirely responsible for all payments and any activities that occur on
Your account;
* are liable for any damage, loss or costs that we or any third party may
sustain as a result of any of your actions, or any actiony use of Your
authentication credentials, account name or account information by a third
party or as a result of Your violation of this section.
* are responsible for authorized and unauthorized use of Your account in case
any of the security recommendations (point 5.4) are not or had not been
implemented from Your behalf at the moment of questionable activity on Your
account (i.e. in scenarios where, due to Your inability to implement maximum
security measures available at your disposal, a potential unauthorized
activity had taken place). This includes (list not exhaustive): service
login, subsequent data insight, sending messages traffic, payments.
Responsibility for these activities includes assuming liability for any
damage, loss or costs that Infobip or any third party may sustain as a result
of these activities;
* must cooperate with Us during the resolution of potential unauthorized use of
Your account, regardless of its cause and source of initial reporting.
5.4. You are mandated to comply with Information security terms, available on
the following link
-> https://www.infobip.com/policies/information-security-terms. For any
questions, as well as in case of security compromise of your authentication
credentials (username & password, ApiKey), You should contact INFOBIP
immediately via support@infobip.com
6. Confidentiality and Data Protection
6.1. You will at all times keep confidential all information acquired as a
consequence of using Our Services, except for information already in the public
domain or information which You are required to disclose by law, requested by
any Regulator or reasonably required by Your professional advisors for the
performance of their professional services. When using Our Services, you shall
comply with all laws and regulations applicable to the use of the Services and
with Our Terms or any other terms as agreed between us.
6.2. Please refer to Our Privacy Notice for details on personal data processing
with respect to Our Services.
6.3. With respect to the processing of personal data of your end-users that you
provide to us through our Services, You are the controller and INFOBIP is the
processor. You guarantee that you have obtained all required and valid consents
under the applicable data protection laws and regulations (such as the EU
General Data Protection Regulation) as required for the processing of personal
data by INFOBIP for the performance of our Services. INFOBIP will process that
personal data only upon Your instructions and in accordance with the data
processing agreement. If you wish to enter into a data processing agreement with
INFOBIP, a pre-signed version of our data processing agreement along with
instructions on how to execute it is available HERE. The completed and signed
data processing agreement should be sent to INFOBIP via email as per the
instructions. It will become legally binding upon receipt of the duly completed
and signed data processing agreement.
7. Support services
7.1. Unless We agree otherwise in writing, We will provide on-line technical
support via email in respect of the Service available to You at the following
e-mail address: support@infobip.com
8. Customer Charges and Payment
8.1. You agree to pay all Charges due to Us in respect of making the Service
available to You and Your access to and use of the Service (“Customer Charges”)
by the prepayment method and in accordance with the terms as set hereof.
8.2. You agree to pre-purchase credits for each month of the Agreement or such
other period as is agreed between us, in which case We will allocate to You a
corresponding credit. Each Chargeable Event that You conduct using the Service
will therefore reduce the value of the credits available to You by the
corresponding amount.
8.3. Any change in prices that might occur for one or more destinations shall be
communicated do You via email and/or noted on our website.
8.4. You shall be solely responsible, by seeking adequate Chargeable Event
credit allocation(s) and checking Your remaining available Chargeable Event
credit level on Our website, for ensuring that You have enough Chargeable Event
credits to meet Your requirements from time to time and We shall not be in any
way responsible or liable in the event that You have insufficient Chargeable
Event credits to meet Your requirements, and/or have exceeded Your Chargeable
Event credit allocation(s), for any period.
8.5. For the avoidance of doubt, a Charge will be incurred for every Chargeable
Event conducted by You regardless of whether it is successfully delivered.
8.6. If You do not pay any Customer Charges in accordance with the applicable
payment terms, We reserve the right to, in Our sole discretion, suspend Your
access to the Service and/or cease to allow any Chargeable Event to be conducted
by You until further payment is received by Us which fully covers any unpaid
Charges.
8.7. You are responsible for the payment of all bank and finance charges. Please
ensure that the amount received on Our bank account, after deductions,
corresponds to the full amount you owe Us.
8.8. You will not be able to receive any refund for the payment made (“No
refund, exchange only”). The latter shall not prevent any refund to be made
according to the applicable customer protection laws.
9. Marketing
Parties hereby grant each other the right to use and display each other’s name
and logo („Trademarks“) for promotional means on the respective websites or
other promotional material, however, restricted solely in connection with the
services provided under this Agreement. Any usage under this clause shall be
done according to the proprietor Party’s guidelines as they may be provided from
time to time. Neither Party shall use the other Party’s Trademarks in any manner
that will disparage, harm or otherwise damage the other Party’s goodwill in its
Trademarks. The Party using the Trademarks shall not, at any time, misuse the
same or present itself as an affiliate or other legal agent of the Party whose
Trademarks are being used. Any rights and linked usage of Trademarks granted
under this Section shall be immediately discontinued in the event this Agreement
is terminated.
10. Rules of Use
10.1. You warrant that You will not:
* Use the Services or permit the Services to be used to send Chargeable Events
to any end-user for marketing purposes without that end-user’s explicit
request for, or prior consent, to receiving them. If you are sending any
Chargeable Event for commercial purposes to any of Your end-users, You must
abide by the telephone marketing practices of the end-users’ jurisdiction,
including but not limited to, obtaining prior express written consent from
those end-users, and give all end-users the right to opt out of receiving any
further Chargeable Events sent by You for commercial purposes (and You shall
promptly process any end-user’s election to opt out);
* Use the Services or permit the Services to be used to convey Chargeable
Events to any end-user, with a frequency and in numbers which are excessive
in Our reasonable opinion;
* Use the Services or permit the Services to be used for any improper,
fraudulent, immoral or unlawful purpose;
* Use the Services or permit the Services to be used for the transmission of
any material which is of a defamatory, offensive, illegal, abusive, obscene
or menacing character or nature;
* Use the Services or permit the Services to be used in a manner that infringes
the intellectual property rights or any other proprietary rights of any third
party; or
* Use the Services or permit the Services to be used in a manner that may
injure or damage any person or property or cause the quality of the Services
to be impaired.
10.2. You will at all times during the duration of the Agreement:
* Send only Chargeable Events that comply with all applicable laws, regulations
and Codes and that contain nothing which is likely to cause offense in view
of the generally prevailing standards of decency and propriety from time to
time;
* Comply with all reasonable directions and instructions issued by Us from time
to time in relation to the Services;
* Comply with and observe at all times all applicable laws, regulations and
Codes and any directions, recommendations and decisions of any Regulator; and
* Not act in any manner likely to bring Us, the Service or any Network Operator
into disrepute.
10.3. In the event INFOBIP has reason to believe CLIENT content being
transmitted is unauthorized, prohibited, in any way illegal or otherwise not
allowed, INFOBIP has the take any steps or measures necessary to safeguard both
Infobip’s as well as the Network Operator’s security. Furthermore, INFOBIP shall
not be liable or obligated to deliver such messages to the End-User(s) nor shall
the CLIENT be entitled to seek refunds, chargebacks or other forms of
compensation in relation to the messages from this section.
10.4. You will, upon request, provide Us or any Network Operator or Regulator
with any information relating to Your use of the Services that the requesting
party reasonably requires. You are responsible for ensuring that any information
relating to Your end-users, including (but not limited to) Your end-user Data,
is accurate and complete.
10.5. You will not state or imply any approval by Us of any particular
Chargeable Event that You send using the Services or refer to Us in any way
without Our prior written approval.
10.6. Where requested by Us, You will promptly provide Us with a representative
Forecast of Your Service needs for the requested period, including (but not
limited to) all reasonable details required for Us to plan network capacity
requirements.
10.7. We may, at Our sole discretion cease to convey, and You will promptly
cease to transmit at Our request, any Chargeable Event.
10.8. You warrant that You are the sole owner or licensor of all rights in Your
End-User Data or You have obtained all necessary rights, licenses and consents
from all relevant third parties to enable You, Us and Our sub-contractors to use
the End-User Data for the purposes of the Agreement.
10.9. CLIENT represents and warrants to INFOBIP that it shall, when using the
INFOBIP Services in order to reach End-Users in South Africa, comply with the
Wireless Application Service Providers Association’s (WASPA) Code of Conduct in
force from time to time (https://waspa.org.za/code-of-conduct/). The Code of
Conduct is primarily aimed at consumer protection with specific references,
which primarly include but are not limited to, consumer consent and permission
to direct marketing, prohibited times for direct marketing and consumers’rights
and mechanisms to opt-out from any future direct marketing communications.
11. Disclaimers, Limitations of Liability and Indemnification
11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INFOBIP SHALL NOT BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR
ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i)
YOUR USE OR THE INABILITY TO USE THE SERVICES; (ii) THE COST OF PROCUREMENT OF
SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION,
CONTENT AND/OR ANY OTHER SRVICES OBTAINED THROUGH THE SITE; (iii) THE
UNAUTHORIZED ACCESS TO, OR ALTERATION OF, YOUR REGISTRATION DATA AND/OR VERIFIED
PROFILE; AND (iv) ANY OTHER MATTER RELATING TO THE WEBSITE AND/OR THE SERVICES
OFFERED ON THE WEBSITE.
11.2. THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY,
WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR
OTHERWISE, AND WHETHER OR NOT THE INFOBIP ENTITIES HAVE BEEN INFORMED OF THE
POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND
TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
11.3. You agree to indemnify and hold INFOBIP, its officers, directors,
shareholders, predecessors, successors in interest, employees, agents,
subsidiaries and affiliates, harmless from any demands, loss, liability, claims
or expenses (including attorneys’ fees), made against INFOBIP by any third party
due to, arising out of or in connection with your use of the website and/or the
Services.
11.4. We will not be in any way liable for the content of any Chargeable Events
sent or transmitted using the Service and the full responsibility for their
content shall rest on you. You must observe all relevant legislation and
regulations applicable in your jurisdiction and in the jurisdiction of all
persons with whom you communicate directly when using the Service. By using the
Service you also agree to be bound by the Rules of Use.
11.5. Notwithstanding the foregoing, You acknowledge you will be solely
responsible for any legal liability arising out of or relating to the Content
and Services (whether transmitted on your own or on any Third Party’s behalf).
11.6. Subject to any express provision to the contrary in these Terms, We will
not in any circumstances be liable to You in contract, tort, negligence or
otherwise for any economic loss (including, but not limited to, any loss or
profits, business, contracts, revenue, turnover or anticipated savings) or for
any indirect or consequential losses, whether or not they were foreseen or
foreseeable.
11.7. Each party acknowledges that neither You, nor We, have entered into the
Agreement on the basis of or in reliance upon any representation (save for any
representation made fraudulently), warranty or other term except as otherwise
expressly provided in the Terms and, as such, all conditions, warranties and
other terms implied by statute, common law or otherwise are hereby excluded to
the greatest extent permitted by law.
11.8. We shall at all times in respect of the subject matter of these Terms
comply with all applicable laws, regulations and rules having equivalent effect.
11.9. You shall be responsible for explaining and answering to any complaints
that We receive from any relevant regulatory body resulting from your use of the
Service. We will forward any complaints to you as soon as it is reasonably
possible. You must follow the applicable complaint procedures and respond to
each complaint within the timeframes specified by the relevant regulatory body
and must forward a copy of your response to Us immediately. You will be liable
for any fines and/or penalties imposed by any regulatory body against You or Us
or any of our associated companies, due to Your contravention of these Terms.
12. Term and Termination
12.1. Either Party can terminate this agreement at any time by notice to the
other Party with or without cause.
12.2. Either party may also terminate this Agreement with immediate effect by
notice to the other party if:
* The other party becomes insolvent, makes any arrangement with or for the
benefit of its creditors, goes into compulsory or voluntary liquidation, has
a receiver, administrative receiver, liquidator or other similar official
appointed over its assets, is subject to an administration or similar order
or ceases trading;
* The other party commits a material breach of the Agreement and (where such
breach is capable of remedy) fails to remedy the breach within 14 days of a
written notice from the party not in breach requiring its remedy; or
* Any license required for Us to operate the Services is revoked, terminated or
modified or, in the case of new license requirements being imposed, the
applicable license: Is not granted to Us; or Is granted to Us but in such a
way as to prevent Us from continuing to make the Services available or a
Network Operator from enabling Us to make the Services available.
12.3. We may terminate the Agreement immediately upon notice in the event that
any relevant legislation or regulation is implemented or modified with the
effect that it is no longer commercially viable or possible for Us to make the
Services available.
12.4. Termination of the Agreement for any reason does not affect any rights
that have accrued to either party under the Agreement up to the date of its
termination and those terms and conditions of the Agreement that are by their
nature capable of surviving termination will continue in full force and effect
following such termination.
12.5. On termination of the Agreement:
* You will immediately cease to use the Services; and
* All amounts then owed to Us, under or in connection with the Agreement, will
become immediately due and payable.
* You will forfeit any unused credit on your account, except for payments
received by us within seven (7) days prior to termination.
* All licenses and rights granted under these Terms will terminate immediately.
13. Force Majeure
Neither party will be liable for any delay in the performance of or any failure
to perform any of its obligations under this Agreement that is caused by any
event which is beyond its reasonable control, including, but not limited to, the
failure, malfunction or unavailability of necessary telecommunications, data
communications and/or computer services, power supply failures or shortages,
acts or omissions of third parties (including, but not limited to, Network
Operators), acts of government or Regulators or telecommunications network
congestion.
14. Assignment
Infobip shall be entitled to assign, in whole or in part any rights, interests
or obligations under this Agreement to either third parties or Infobip’s
successors and assigns without Your prior written consent.
15. Intellectual Property
15.1. All content, trademarks and data on our website, including software,
databases, text, graphics, icons, hyperlinks, private information, and designs
are the property of or licensed to Us, and as such, are protected from
infringement by domestic and international legislation and treaties. Subject to
the rights afforded to You in these Terms, all other intellectual property
rights on this website are expressly reserved.
15.2. We may grant You an individual, personal, non-exclusive and
non-transferable license (“the License”) to use our proprietary software or
application service, in object code form only, and only in accordance with the
applicable Service Specific terms and other documentation, if any, and only in
conjunction with the relevant services. You may not reverse engineer,
de-compile, disassemble or otherwise attempt to establish the source code or
underlying ideas or algorithms of our software; modify, translate, or create
derivative works based on the software or application; copy, rent, lease,
distribute, assign, or otherwise transfer rights to the software or application;
or remove any proprietary notices or labels with regard to our services. We
retain ownership of all propriety applications, software, intellectual property
and any portions or copies thereof, and all rights in it. You will notify Us of
any suspected infringement of Our intellectual property of which You become
aware and will take all reasonable action as We may direct in relation to that
suspected infringement where such is directly and specifically related to the
services we provide you.
15.3. These Licenses terminate when Our contract with you ends and you must
destroy and stop using all of our software and applications in your possession.
The software is provided and applications are offered “as is” and subject to the
service warranty disclaimers and limitations of liability found elsewhere in
these Terms. It is your responsibility to test the services before entering into
this contract.
15.4. Content from Our website may not be used or exploited for any commercial
and non-private purposes without Our prior written consent.
15.5. Changes to terms and conditions valid from 1.3.2023: You hereby instruct
Us to create Resultant Data based on the communications and other data related
to the use of the Services, and authorize the use of Resultant Data for the
improvement and development of Our services and products and for any other
legally permitted purposes. You hereby unconditionally and irrevocably grant to
Us an assignment of all right, title, and interest in and to the Resultant Data
including all intellectual property rights relating thereto. For the purposes of
this clause Resultant Data shall mean anonymized data and information related to
Your use of the Services, including anonymized communications, that is used by
Us in an aggregated and anonymized manner, including to compile statistical and
performance information related to the provision and operation of the Services.
Resultant Data shall not include (directly or by reference) any (i) information
identifying You or any identifiable customer or individual or (ii) Your
confidential information.
16. Severability
If any term or other provision of this Agreement is determined to be invalid,
illegal or incapable of being enforced by any rule or law, or public policy, all
other conditions and provisions of this Agreement shall nevertheless remain in
full force and effect.
17. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with laws of the
England and Wales and the parties hereto submit to the non-exclusive
jurisdiction of the London courts for the purpose of enforcing any claim arising
hereunder.
18. Summary Terms and Conditions:
You confirm that You hold the account corresponding to the data You have
provided Infobip with, or that You have the account holder’s permission to use
this service.
19. Post Paid Terms
In the event Infobip has, in it’s own discretion, agreed to enable a post-paid
model for Your usage of the Services, the following shall apply:
Infobip shall issue an invoice on a monthly basis. Invoices shall be issued by
the 10th day of every month for the previous month. Payment must be made within
(15) fifteen days from the date the invoice was issued.
If any invoices due under this Agreement are not paid on or before the due date
for payment, You shall be notified such delay in payment and You agree to pay
interest, accruing daily, on the overdue sum from the due date until the date of
payment at the (i) rate equal to 1% monthly and 12% annually or (ii) the
statutory rate for late payment in jurisdiction of the Your registered seat,
whichever is higher.
You shall not use Infobip Services in amounts exceeding the maximum monetary
amount that You are permitted to spend on the Infobip Services per month which
shall be communicated to You via email and established in Infobip’s own
discretion (hereinafter “Monthly Credit Limit”). The Monthly Credit Limit shall
be effective immediately and/or until or unless differently communicated by
Infobip in accordance with this Agreement.
If You reach the Monthly Credit Limit, prior to the end of the relevant month,
Infobip may immediately suspend the Services at its discretion.
If Infobip suspends the Infobip Services under this section, You may pay any
outstanding amount to lift the suspension, and the Monthly Credit Limit usage of
Infobip Services counting towards the Monthly Credit Limit will restart on the
1st day of the following month.
During the Term, You shall not use Infobip Services in amounts exceeding the
maximum predefined amount which represents the total monetary amount which can,
at any point of time, be generated (for traffic / service including all related
fees) to Infobip from You (hereinafter the “Total Credit Limit”). The Total
Credit Limit shall be communicated to You via email and established in Infobip
‘s own discretion and shall apply immediately and/or until or unless differently
communicated to You by Infobip in accordance with this Agreement.
If You reach the Total Credit Limit, Infobip may immediately suspend the
Services at its discretion. If Infobip suspends the Infobip Services under this
section, CLIENT may pay any outstanding amount to lift the suspension.
Both the Monthly Credit Limit and Total Credit Limit (together, the
“CreditLimits”) shall be established by Infobip and will be based on Infobip’s
assessment of Your financial and operational wellbeing, taking into account
relevant information, whether available as a matter of public record or
submitted by You, if You chooses to do so at Your own discretion.
Infobip shall not unreasonably withhold consent for the appropriate adjustment
of any Credit Limit if You request so, unless Infobip disagrees, in which case
Infobip shall, upon Your request, provide You with the reasons which have
prevented the requested adjustment. Infobip may adjust any Credit Limit by
giving You a 7 (seven) days’ prior notice.
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