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Renaissance Hotels
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JOB DESCRIPTION

Posting Date Apr 01, 2022
Job Number 22051844
Job Category Reservations
Location Renaissance Washington DC Downtown Hotel, 999 Ninth Street NW,
Washington, District of Columbia, United States VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N



You were always one of those curious kids who opened every cabinet, peeked
behind every door, and never ceased to ask "why" when given an explanation. 
Today, you bring your personal style to every experience.  You live life to
discover.  You are passionate about your neighborhood, always looking to explore
the places one wouldn’t find in a travel guide. If this sounds like you, you’re
in the right place.  You’ve got authentic style, natural curiosity and a warm
way with people. Renaissance is not just a place to spend the night, it's a
place to discover, a place in the world with style like yours.  That’s why we’re
not just looking for anyone.  We’re looking for someone like you.


JOB  SUMMARY

 

Process all reservation requests, changes, and cancellations received by phone,
fax, or mail. Identify guest reservation needs, determine appropriate room type,
and verify availability of room type and rate. Explain guarantee, special rate,
and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Communicate information regarding
designated VIP reservations. Input and access data in reservation system.
Respond to any challenges found for accommodating rooming requests by
communicating with appropriate individual or department. Oversee accuracy of
room blocks and reservations. Input group rooming lists using reservation
systems, revise room blocks to maintain the required number of available rooms
and keep organized files of all groups. Set-up proper billing accounts according
to Accounting policies.

 

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

 

 

 
Marriott International is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

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