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ENJOY A SAFER LIFE
BY AVOIDING THESE ONLINE SCAMS

When it comes to online scams, a little knowledge can make you more confident in
your safety. Read on to learn about the most common types of scams, how to spot
them, and how to avoid them.

Tip: Report fraudulent emails using the McAfee brand to scam@mcafee.com

 

Emails sent to McAfee may be used to improve McAfee’s products, including
training AI models to detect and fight email scams. For more information see
McAfee’s privacy notice.

tab section

Imposter Scams



Web Scams



Messaging Scams



Report a scam




 * Imposter Scams

 * Web Scams

 * Messaging Scams

 * Report a scam


HOW TO SPOT MCAFEE IMPOSTERS

Recently, some of our customers have been targeted by messages that appear to be
actual McAfee communications but are from cybercriminals trying to steal
personal and financial information. Here are a few examples of fraudulent McAfee
communications.

LISTEN FROM OUR ONLINE SAFETY EXPERT ABOUT MCAFEE IMPOSTER SCAMS

 

 

EXAMPLES OF IMPOSTER MCAFEE MESSAGES




VERIFYING GENUINE MCAFEE MESSAGES

How to tell if your subscription, renewal, invoice, or receipt notice is real

We recommend logging on to McAfee.com to confirm your subscription and renewal
status. We will never require you to call a phone number in an email or text
message.

You can also visit our customer service site at https://www.mcafee.com/support
to find a solution to your problem in our Knowledge Base, or contact the
official McAfee Customer Support team by phone or chat.

How to tell if the email you receive is legitimately from McAfee
There are many ways to spot phishing emails. Look for:

 * Spelling and grammar mistakes
 * Suspicious links and attachments
 * Requests for personal or financial information




FRAUDULENT CUSTOMER SERVICE WEBSITES

If you believe you have used a fraudulent customer service website, you can take
actions to protect yourself based on the type of information you provided.

 * Credit card data: Check your credit card statement for any fraudulent or
   unrecognized charges.
 * Email: Mark spam messages as junk and/or move to your junk folder, add
   additional spam filters, and change email addresses if you can.
 * Social security number: Enroll in Identity Protection, which you may already
   be entitled to as part of your McAfee subscription.




HOW TO ENROLL WITH MCAFEE IDENTITY PROTECTION SERVICES

McAfee Identity Protection services are available across 32 countries through an
active McAfee subscription. To enroll:

 1. Go to protection.mcafee.com. This link is also in your invitation email.
 2. Click Get Started.
 3. Type your McAfee login credentials and sign in.
 4. After clicking the checkbox to confirm you are over 16 years of age,
    Identity Monitoring will start scanning the dark web for your email address.
 5. Follow the relevant prompts, depending on whether your email address was
    found on the dark web.
 6. Confirm your email address by completing the one-time-password process.
 7. Follow the additional prompts to complete the setup of Identity Monitoring.




ADDITIONAL CUSTOMER SERVICE AND EMAIL ADDRESS INFO

More information about McAfee customer service

McAfee provides free customer service and will never call to ask you to pay for
Customer Service.

If you receive calls that claim to be from McAfee, but are of a harassing or
abusive nature, contact McAfee Customer Service and report the call to one of
our team members.

McAfee Customer Service and the Customer Service teams of our partners don’t
require, and will never request sensitive information such as your social
security number, PINs, and bank or payment details.

List of legitimate McAfee email addresses

McAfee sends email communications from several email domains and for different
purposes. Click on this support article to view an example of each legitimate
email address.




DO YOU THINK YOU’RE THE VICTIM OF A SCAM? 

We’re here to help. Head over to our “Report a scam” page for next steps you can
take and for ways your McAfee subscription can help you get on the path to
recovery. 


WEB SCAMS

Cybercriminals have many tools for defrauding you while you go about your day
online. Phony websites, bogus apps, and malware-loaded attachments are some of
the ways they come after you and your personal information. 




COMMON WEB SCAMS INCLUDE:

PHONY SHOPPING AND E-COMMERCE SITES

Scammers will prop up sites to sell products that they will never deliver.
However, they will take your money and debit or credit card info. 




CREDIT CARD AND CREDENTIAL CAPTURE

Some scammer sites will ask for credit card information or other account
information (Apple ID or Google account) to proceed or browse on their site.




MALWARE ATTACKS

Suspicious links or malicious email attachments are used to install viruses and
other malware on your devices. Some apps from uncommon app stores can have
malware too. 




RANSOMWARE ATTACKS

Another form of malware that holds your device and data for ransom — locking it
up until you pay. Even then, you have no guarantee they’ll set your data free. 




WAYS TO AVOID WEB SCAMS: 

 

KEEP THINGS UPDATED

Your operating system, web browsers, and apps are constantly updating to adjust
to the scammers’ new tricks. This includes keeping your McAfee subscription
updated as well.

 

BE CAREFUL WHAT YOU CLICK

The long-standing advice still holds true. You can use web protection that warns
you of suspicious links and websites that may appear on some search results.

 

ONLY DOWNLOAD APPS FROM OFFICIAL WEB STORES

Device manufacturers like Apple and Google have measures in place that help
prevent malware-loaded apps from ending up in their stores.

 

LOOK OUT FOR ALTERNATIVE FORMS OF PAYMENT

Online scams often ask for payment by wire transfer, gift card, or
cryptocurrency. Consider using a credit card instead of a debit card for more
protection against fraudulent activity.




DO YOU THINK YOU’RE THE VICTIM OF A SCAM? 

We’re here to help. Head over to our “Report a scam” page for next steps you can
take and for ways your McAfee subscription can help you get on the path to
recovery. 


MESSAGING SCAMS

Scammers will try to reach you in many ways – phone, chat, text, email, direct
messages on social media, with phishing scams, and they even target senior
citizens. They’ll try to get your guard down by posing as someone, business, or
organization you trust.




COMMON MESSAGING SCAMS:

PHONE SCAMS

Phone scams imitate real calls you might expect to receive. Scammers try to get
your personal information and money with tech support, credit repair, charity,
and extended car warranty scams.




CHAT AND TEXT SCAMS

These messages mention free prizes and cheap goods, fake package delivery, debt
and student loan assistance, payment issues, or a “wrong number” text can lead
to a friendship or romance scam.




EMAIL SCAMS

Scammers use emails to pose as reputable brands to get your personal information
or money by offering deals or assistance to make payments. They’ll often include
links to fake sites and attachments that are really malware.




SENIOR CITIZEN SCAMS

Scammers see senior citizens as less technically savvy and as people who lack
daily contact with others. They use these assumptions to pose as relatives, a
security pro or rep for tech support, and government employees.




PHISHING SCAMS

Scammers send dangerous links through requests for files, document signatures,
survey completion, and payments. They often pose as a company’s CEO or
executives to get company, employee, or contract information.




AVOIDING MESSAGING SCAMS:

 

BE CAUTIOUS AND RESIST PRESSURE TO ACT QUICKLY

Watch out for unsolicited phone calls, mailings, and door-to-door services
offers—particularly those that create a sense of urgency or use scare tactics to
lure you into immediate action. Those are telltale signs of a scam.

 

VERIFY THE MESSAGE

If a friend, family member, bank, or any other business asks you for personal
information or money, validate the request by going directly to the company’s
website or by calling the company or person making the request.

 

DON’T CLICK ON LINKS AND ATTACHMENTS

If you don’t do business with a particular company, don’t click on any links,
attachments, or take any surveys it may send. Likewise, if the email comes from
someone or business you do know, follow up with them to see if they in fact sent
it.




CONFIRM YOU’RE ON THE CORRECT SITE

Phishers often set up bogus websites that look legitimate hoping to trick you
into entering your login details. In fact, 
it’s safest to directly type in the
address of the site you wish 
to visit. 

 

LEAN ON THE EXPERTS

Several banks, financial institutions, and the American Association of Retired
People (AARP) offer resources, such 
as the AARP fraud hotline, to help protect
elder customers. 
Our McAfee Safety Series include guides that cover topics

like phishing, identity theft, and staying safe on social media.




DO YOU THINK YOU’RE THE VICTIM OF A SCAM? 

We’re here to help. Head over to our “Report a scam” page for next steps you can
take and for ways your McAfee subscription can help you get on the path to
recovery. 


DO YOU THINK YOU’RE THE VICTIM OF A SCAM?

Realizing you’ve become a victim of a scam carries plenty of emotion, which is
understandable—the scammer has taken you in, along with your money and
information. Once that initial rush of anger and surprise has passed, it’s time
to get clinical and get to work on the following steps.




STEPS FOR PROTECTING YOURSELF

 

1. NOTIFY THE COMPANIES INVOLVED

If you spot a curious charge, a potentially fraudulent account, or get an alert
from your monitoring service, let the bank or organization involved know as soon
as possible. Also, forward phishing emails to the Anti-Phishing Working Group,
which includes ISPs, security vendors, financial institutions, and law
enforcement agencies at: reportphishing@apwg.org

2. FILE A POLICE REPORT

Some businesses will require you to file a local police report to acquire a case
number to complete your claim. Beyond that, filing a report is a good idea in
itself. Identity theft is still theft and reporting it provides an official
record of the incident. 

3. CONTACT GOVERNMENTAL AGENCIES AND AUTHORITIES

The identity theft website from the Federal Trade Commission (FTC) is a
fantastic resource should you find yourself in need. Further, filing a complaint
with the FBI through their Internet Crime Complaint Center can help the FBI and
its partners bring cybercriminals to justice.

Contact your national tax or revenue agency if you believe your tax ID number
was involved in the scam. They will have their own reporting mechanisms and
processes to assist you with the recovery process.




4. PUT ON A CREDIT FREEZE OR LOCK

If you think you got scammed, a credit freeze or lock can help minimize and
prevent further harm. See what the credit bureaus in your region offer, along
with the terms and conditions of each. You can set freezes and locks right from
our app with certain McAfee plans.

5. CONTINUE TO MONITOR

Use a monitoring service to help you continue to keep tabs on your identity. The
unfortunate fact of identity theft and fraud is that it can mark the start of a
long, drawn-out affair.

6. WORK WITH A RECOVERY PRO

Given the time, money, and stress that can come along with setting your
financial record straight, leaning on the expertise of a professional can
provide you with much-needed relief on several counts.




COMMON CHAT AND TEXT SCAMS INCLUDE:

IDENTITY THEFT COVERAGE

up to $2M for lost funds or expenses involved in restoring your identity with
assistance from licensed restoration experts to repair your identity and credit.




CREDIT MONITORING AND ALERTS

helps you keep an eye on changes to your credit score, report, and accounts with
timely notifications and guidance so you can take action if needed.




SECURITY FREEZE

prevents unauthorized access to existing accounts or from new credit, bank, or
utility accounts being set up in your name.




IDENITY MONITORING

monitors up to 60 unique pieces of personal information on the dark web and
sends timely alerts up to 10 months sooner than competitive products.




PERSONAL DATA CLEANUP

finds and removes your information from data broker and people search sites,
then continuously monitors those sites for ongoing protection. 




ASIA PACIFIC

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대한민국 - 한국어

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中国 - 简体中文

香港特別行政區 - 繁體中文

台灣 - 繁體中文

 

EUROPE

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Česká Republika - Čeština

Danmark - Dansk

Suomi - Suomi

France - Français

Deutschland - Deutsch

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Ireland - English

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ישראל - עברית

Italia - Italiano

Nederland - Nederlands

Norge - Bokmål

Polska - Polski

 

Portugal - Português

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LATIN AMERICA

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* Important Terms and Offer Details:



  Subscription, Free Trial, Pricing and Automatic Renewal Terms:

  Subscription, Free Trial, Pricing and Automatic Renewal Terms: 

The amount you are charged upon purchase is the price of the first term of your
subscription. The length of your first term depends on your purchase selection.
30 days before your first term is expired, your subscription will be
automatically renewed on an annual basis and you will be charged the renewal
subscription price in effect at the time of your renewal, until you cancel
(Vermont residents must opt-in to auto-renewal.)Unless otherwise stated, if a
savings amount is shown, it describes the difference between the introductory
first term price (available only to customers without an existing McAfee
subscription) and the renewal subscription price (e.g., first term price vs.
each year thereafter).Pricing is subject to change. If the renewal price
changes, we will notify you in advance so you always know what’s going on.You
can cancel your subscription or change your auto-renewal settings any time after
purchase from your My Account page. To learn more, click here.You will be
provided a full refund upon request, by contacting Customer Support within 30
days of your initial purchase or 60 days of auto-renewal.Your subscription is
subject to our License Agreement and Privacy Notice. Subscriptions covering
"all" devices are limited to supported devices that you own. Product features
may be added, changed or removed during the subscription term.  Not all features
may be available on all devices.  See System Requirements for additional
information.Free Trial Terms: At the end of your trial period you will be
charged $39.99 for the first term. After the first term, you will be
automatically renewed at the renewal price (currently $109.99/yr). We will
charge you 7-days before renewal. You can cancel at any time before you are
charged. Unlimited plans cover only household devices that you own for personal,
non-commercial use, and is subject to our fair use policy.  If you have an issue
adding a device, please contact Customer Support.

  **Free Benefits With Auto-Renewal:

 **Free Benefits With Auto-Renewal:

 * For many qualifying product subscriptions McAfee offers additional benefits
   for free when you are enrolled in auto-renewal. You can check your
   eligibility for these benefits in your My Account page. Not all benefits are
   offered in all locations or for all product subscriptions.  System
   Requirements apply.   Turning off auto-renewal terminates your eligibility
   for these additional benefits. 
 * Virus Protection Pledge (VPP): If we cannot remove a virus from your
   supported device we’ll refund you the amount you paid for your current term
   subscription.  The refund does not apply to any damage or loss caused by a
   virus.  You are responsible for backing up your data to prevent data loss.
   See terms here: mcafee.com/pledge.
 * Safe Connect VPN:  You will receive free, unlimited access to our VPN
   wireless on supported devices. Users not on auto-renewal have access to 500
   MB/month of bandwidth.

  ‡Additional Terms Specific to Identity Monitoring Service:

  ‡Additional Terms Specific to Identity Monitoring Service:

Eligibility: McAfee® Identity Monitoring Service Essentials is available within
active McAfee+ Premium, McAfee+ Advanced, McAfee+ Ultimate, McAfee Total
Protection and McAfee LiveSafe subscriptions. Not all identity monitoring
elements are available in all countries. See License Agreement for more
information. Your subscription is subject to our License Agreement and Privacy
Notice. Product features may be added, changed or removed during the
subscription term. Some features may require registration and a valid ID number
to activate. See System Requirements for additional information.While McAfee
Identity Monitoring Service provides you tools and resources to protect yourself
from identity theft, no identity can be completely secure.US Only:
Fair Credit Reporting Act: You have numerous rights under the FCRA, including
the right to dispute inaccurate information in your credit report(s). Consumer
reporting agencies are required to investigate and respond to your dispute, but
are not obligated to change or remove accurate information that is reported in
compliance with applicable law. While this plan can provide you assistance in
filing a dispute, the FCRA allows you to file a dispute for free with a consumer
reporting agency without the assistance of a third party.Identity theft coverage
is not available in New York due to regulatory requirements.

  TechMate :



  TechMaster Single Incident Services :




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