www.safelite.com Open in urlscan Pro
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1 forms found in the DOM

GET /site-map/search

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  <label class="sr-only" for="search-1">Search</label>
  <input type="text" name="searchQuery" id="search-1" placeholder="Search" data-di-id="#search-1">
  <button type="submit" class="search-button" data-di-id="di-id-423c3803-67d8945f"><span class="sr-only">Search button</span></button>
  <input type="hidden" name="indexCatalogue" value="site-search" data-di-id="di-id-42aee24d-717e0539">
  <input type="hidden" name="wordsMode" value="AllWords" data-di-id="di-id-73a35b51-7f14d5ea">
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SAFELITE GROUP PRIVACY POLICY

Last Modified: September 30,2021



 

Introduction

Safelite Autoglass (“Safelite”, “us” or “we”) respects your privacy and is
committed to protecting it through our compliance with this Privacy Policy (the
“Policy”).

This Policy describes the types of information we may collect from you or that
you may provide when you visit any of our websites, including Safelite.com,
fixmyglass.safelite.com, myaccount.safelite.com, safelitedirect.com,
safeliteservice.com, safelitesolutions.com, sgcnetwork.safelite.com,
safelitesolutionsnetwork.com, serviceautoglass.com,
agencyadvantage.safelite.com, submit.glassclaim.com, soar.glassclaim.com,
safelitefoundation.org (our “Website”) and our practices for collecting using,
maintaining, protecting, and disclosing that information.  If you are a
California resident, please also see our California Privacy Policy for
additional information about your privacy rights.

This Policy applies to information we collect:

On this Website.

In email, text, telephone, and other electronic communications between you and
us.

When you communicate with us via mail, in writing, or in person.

When you interact with our advertising and applications on third-party websites
and services, if those applications or advertising include links to this policy.

From third parties that identifies or may reasonably be linked to an
identifiable person.

 

It does not apply to information collected by:


Any third party (including our affiliates and subsidiaries), including through
any application or content that may link to or be accessible from or on the
Website.

The job application process or information shared with us from employees or
independent contractors.

Us when acting as a data processor on behalf of a third-party company such as an
insurer.

This Policy is incorporated by reference into the Terms of Use to which you
agreed upon entering the Website, registering with us, requesting a quote, or
signing up for or utilizing our services. Please read this Policy carefully to
understand our policies and practices regarding your information and how we will
treat it. If you do not agree to this Policy you are prohibited from accessing
or using this Website, communicating with us, or using our services. This Policy
may change from time to time. Your continued use of this Website or our services
after we make changes is deemed to be acceptance of those changes, so please
check this Policy periodically for updates.

Information by which you may be personally identified or which identifies,
relates to, describes, references, is reasonably capable of being associated
with, or could reasonably be linked to you is described in this Policy as
"Personal Information."

This Policy explains:

Children Under the Age of 16

Information We Collect About You

How We Collect Information

Cookies and Automatic Data Collection Technologies

Third-Party Use of Cookies and Other Tracking Technologies

How We Use Your Information

Disclosure of Your Information

Choices About How We Use and Disclose Your Information

Accessing and Correcting Your Information

Your California Privacy Rights

Data Security

Changes to Our Privacy Policy

Contact and Opt-Out Information

Sole Statement

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age
16 may provide any information to or on the Website. We do not knowingly collect
Personal Information from children under 16. If you are under 16, do not use or
provide any information on this Website or on or through any of its features,
register on the Website, make any purchases through the Website, or provide any
information about yourself to us, including your name, address, telephone
number, email address, or any screen name or user name you may use. If we learn
we have collected or received Personal Information from a child under 16 without
verification of parental consent, we will delete that information. If you
believe we might have any information from or about a child under 16, please
contact us by clicking on the "Contact us" link on the Website you are visiting
or by e-mailing us at onlinehelp@safelite.com. Alternatively, you may send a
letter to the following address:

 

Safelite Group, Inc. Attn. Customer Care 7400 Safelite Way Columbus, Ohio 43235

Information We Collect About You

We may collect, use, store and transfer several types of information from and
about users of our Website which we have grouped together as follows:

 * Identity Information such as first name, maiden name, last name, username,
   social media identifier or similar identifier.
 * Contact Information such as billing address, delivery address, email address
   and telephone numbers.
 * Financial Information such as bank account and payment card details.
 * Transaction Information such as details about payments from you and other
   details of products and services you have purchased from us.
 * Technical Information such as internet protocol (IP) address, your login
   data, browser type and version, device id, time zone setting and location,
   browser plug-in types and versions, operating system and platform, and other
   technology on the devices you use to access this Website.
 * Profile Information such as your username and password, purchases or orders
   made by you, your interests, survey responses, reviews and testimonials and
   preferences.
 * Usage Information such as information about how you use and got to our
   Website.
 * Marketing and Communications Information such as your preferences in
   receiving marketing from us and our third parties and your communication
   preferences including language preferences.
 * Vehicle Information such as vehicle identification number (VIN), make, model,
   year, the type of damage, cause of damage, part information and other
   information that may be gathered in order to file an insurance claim.
 * Audio/Visual Information such as call recordings, images and videos.
   
    
   
   We also collect, use and share Aggregated Information such as statistical or
   demographic information for any purpose. Aggregated Information could be
   derived from your Personal Information but is not considered personal data in
   law as this data will not directly or indirectly reveal your identity. For
   example, we may aggregate your usage information to calculate the percentage
   of users accessing a specific feature of the Website. However, if we combine
   or connect Aggregated Information with your Personal Information so that it
   can directly or indirectly identify you, we treat the combined data as
   Personal Information which will be used in accordance with this Policy.
   
   We do not knowingly collect the Personal Information of individuals located
   in the European Economic Area, Switzerland, or the United Kingdom. If you
   believe we might have collected the Personal Information of an individual
   located in the European Economic Area, Switzerland, or the United Kingdom,
   please contact us by clicking on the "Contact us" link on the Website you are
   visiting or by e-mailing us at onlinehelp@safelite.com. Alternatively, you
   may send a letter to the following address:
   
    
   
   Safelite Group, Inc. Attn. Customer Care 7400 Safelite Way Columbus, Ohio
   43235
   
    
   
   How We Collect Information
   
   We use different methods to collect data from and about you including
   through:
   
    
   
   Direct Interactions. The information we collect on or through our Website or
   when you interact with us, including, for example :

 * Information that you provide by filling in forms on our Website. This
   includes information provided at the time of registering to use our Website,
   subscribing to our services, or requesting a quote or further services. We
   may also ask you for information when you report a problem with our Website.
 * Records and copies of your correspondence (including email addresses), if you
   contact us.
 * Details of transactions you carry out with us and of the fulfillment of your
   orders. You may be required to provide financial information before placing
   an order.
 * Your search queries on the Website.
 * Records of calls and other communications you engage in with our staff.
   
   Third Parties or publicly available sources.  We may receive information
   about you if you visit other websites employing our cookies or from third
   parties including, for example business partners, sub-contractors in
   technical, payment and delivery services, advertising networks, analytics
   providers, search information providers, credit reference agencies, data
   brokers or aggregators.
   
    
   
   Automated technologies or interactions. As you interact with our Website, we
   may automatically collect technical data about your equipment, browsing
   actions and patterns as specified above. We collect this information by using
   cookies and other similar technologies (see Cookies and Automatic Data
   Collection Technologies).
   
    
   
   Cookies and Automatic Data Collection Technologies
   
   Our Website uses cookies (small files placed on your device) or other
   automatic data collection technologies to distinguish you from other Website
   users. This helps us deliver a better and more personalized service when you
   browse our Website. It also allows us to improve our Website by enabling us
   to:
   
    

 * Estimate our audience size and usage patterns.
 * Store your preferences so we may customize our Website according to your
   individual interests.
 * Speed up your searches.
 * Recognize you when you return to our Website.
   
   We also may use these technologies to collect information about your online
   activities over time and across third-party websites or other online services
   (“behavioral tracking”).
   
    
   
   Certain internet browsers may offer you the option of providing notice to
   websites that you do not wish for your online activities to be tracked for
   preference-based advertising purposes ( "Do Not Track Notice"). Some browsers
   are, by default, set to provide a Do Not Track Notice, whether that reflects
   your preference. Please note that with respect to our Website, we do not take
   any action based on browser based Do Not Track Notices. If you wish to limit
   your participation in preference-based advertising activities, you should
   follow the opt-out process described in Choices About How We Use and Disclose
   Your Information below.
   
    
   
   You may refuse to accept browser cookies by activating the appropriate
   setting on your browser. However, if you select this setting, certain parts
   of our Website may become inaccessible and certain features may not work
   correctly. Unless you adjust your browser settings to refuse cookies, our
   system will issue them.
   
    
   
   Certain features of our Website may use Flash cookies (local stored objects)
   instead of browser cookies to collect and store information about your
   preferences and navigation to, from, and on our Website. Flash cookies and
   browser cookies use different management tools and you must manage their
   settings separately. For information about managing your Flash cookie privacy
   and security settings, see Choices About How We Use and Disclose Your
   Information below.
   
    
   
   Our Website pages and e-mails may contain web beacons (small transparent
   embedded images or objects, also known as clear gifs, pixel tags, and
   single-pixel gifs) that permit us, for example, to count website page
   visitors or email readers, or to compile other similar statistics such as
   recording Website content popularity or verifying system and server
   integrity.
   
   We may use third-party tools to monitor and record interactions with our
   Website. These tools may record your mouse movements, clicks, and/or
   keystrokes. We use information from these tools to better understand how
   users interact with your Website and enhance the user experience. By using
   our Website, you consent to our use of these recording tools.
   
    
   
   Third-Party Use of Cookies and Other Tracking Technologies
   
   Some content or applications, including advertisements, on the Website are
   served by third-parties, including advertisers, ad networks and servers,
   content providers, and application providers. These third parties may use
   cookies alone or in conjunction with web beacons or other tracking
   technologies to collect information about you when you use our Website. The
   information they collect may be associated with your Personal Information or
   they may collect information, including Personal Information, about your
   online activities over time and across different websites, and other online
   services. They may use this information to provide you with interest-based
   (behavioral) advertising or other targeted content.
   
    
   
   We do not control these third parties’ tracking technologies or how they may
   be used. If you have any questions about an advertisement or other targeted
   content, you should contact the responsible provider directly.
   
    
   
   How does this site use Google services?
   
   We use Google Analytics first-party "cookies" and the DoubleClick and other
   partner third-party "cookies" for reporting and advertising. These first- and
   third-party cookies are used together to help us better understand your
   interests and online behavior in an aggregate and anonymous form. The Google
   Analytics first-party "cookies" are used to compile statistical information
   and reports on aggregate visitor activity on our Website. We use third-party
   cookies to enable Google Analytics demographics and interest reporting, which
   allows us to understand, in aggregate, the age, gender, and interests of our
   visitors. In addition to this, we use first- and third-party Google
   Analytics, DoubleClick and other partner "cookies" for remarketing.
   Remarketing allows our ads to be delivered to visitors on other third-party
   websites after they leave our Website. This advertising directly relates to
   offers that may be of interest to you based on your prior Website visit. None
   of the data we collect from first- and third-party "cookies" can be linked to
   an individual person nor is this data able to personally identify any visitor
   to our Website.
   
    
   
   If you would like to opt out of Google Analytics tracking, you may do so by
   installing the Google Analytics opt-out browser add-on that can be found
   here. https://tools.google.com/dlpage/gaoptout
   
    
   
   How We Use Your Information
   
   We use information that we collect about you or that you provide to us,
   including any Personal Information:
   
    

 * To present our Website and its contents to you.
 * To provide you with information, products, or services that you request from
   us or that we think may be of interest to you.
 * To fulfill any other purpose for which you provide it.
 * To provide you with notices about your account.
 * To carry out our obligations and enforce our rights arising from any
   contracts entered into between you and us, including for billing and
   collection.
 * To notify you about changes to our Website or any products or services we
   offer or provide though it.
 * To comply with legal requirements and contractual obligations with others.
 * To take steps we deem necessary to protect, defend, and enforce our rights
   and the rights of others.
 * To conduct research, analytics, and development activities to enhance our
   marketing, advertising, products, services, and business processes.
 * In any other way we may describe when you provide the information.
 * For any other purpose with your consent.
   
    
   
   We may also use your information to contact you about our own and
   third-parties’ goods and services that may be of interest to you. If you do
   not want us to use your information in this way, please see Choices About How
   We Use and Disclose Your Information below.
   
    
   
   We may use the information we have collected from you to enable us to display
   our advertisements to our advertisers' target audiences. If you click on or
   otherwise interact with an advertisement, the advertiser may assume that you
   meet its target criteria.
   
    
   
   Disclosure of Your Information
   
   We may disclose aggregate information about our users, and information that
   does not identify any individual, without restriction.
   
   We may disclose Personal Information that we collect or you provide as
   described in this Policy:

 * To our subsidiaries and affiliates.
 * To business partners, contractors, service providers, and other third parties
   we use to support our business and who obligated to keep Personal Information
   Confidential and use it only for the purposes for which we disclose it to
   them.
 * To a buyer or other successor in the event of a merger, divestiture,
   restructuring, reorganization, dissolution, or other sale or transfer of some
   or all Safelite's assets, whether as a going concern or as part of
   bankruptcy, liquidation, or similar proceeding, in which Personal Information
   held by Safelite is among the assets transferred.
   
    
   
   We may also disclose your Personal Information:

 * To fulfill the purpose for which you provide it.
 * For any other purpose disclosed by us when you provide the information.
 * With your consent.
 * To comply with any court order, law, or legal process, including to respond
   to any government or regulatory request.
 * To enforce or apply our Terms of Use and other agreements, including for
   billing and collection purposes.
 * If we believe disclosure is necessary or appropriate to protect the rights,
   property, or safety of Safelite our customers, or others.
   
   We may share non-Personal Information without restriction.
   
    
   
   Choices About How We Use and Disclose Your Information
   
   We strive to provide you with choices regarding the Personal Information you
   provide to us. We have created mechanisms to provide you with the following
   control over your information:
   
    

 * Promotional Offers from the Company If you do not want us to use your contact
   information to send you emails promoting our own products and services, or
   third parties’ products or services, you can opt-out by submitting your
   information here: https://www.safelite.com/email-unsubscribe, or by sending
   us an email with your request to onlinehelp@safelite.com. You may also
   opt-out of further marketing email communications by replying to any
   promotional email we have sent you or following the opt-out links on that
   message.
 * Do Not Sell My Personal Information: If you are a California resident, you
   may use the web fillable form found at https://bit.ly/2E9ALJG to exercise
   your right to request that we do not sell your Personal Information.
 * Targeted Advertising We comply with the requirements of the Digital
   Advertising Alliance's (DAA) Self-Regulatory Program, whose goal is to
   provide you with enhanced notice about online advertising practices and
   choices about the ads you see. You can opt out from receiving ads based on
   your online behavior either by visiting the DAA opt-out page at
   http://www.aboutads.info/choices/ or by clicking on the Ad-Choices icon in or
   near the ad. If you elect to opt out of OBA, you will still see ads, but they
   may not be as relevant to you. Please keep in mind that opting out is
   cookie-based and will only affect the specific computer and browser on which
   the opt-out cookie is applied. If you delete your browser cookies or if you
   use a different computer or different browser and want to continue to be
   opted out of interest-based advertising, you will need to opt out again.
   
   Our Website may, from time to time, contain links to and from the websites of
   our partner networks, advertisers and affiliates, or plug-ins enabling
   third-party features. If you follow a link to any third-party website or
   engage a third-party plug-in, please note that these third parties have their
   own privacy policies and that we do not accept any responsibility or
   liability for these policies. Please check these policies before you submit
   any personal data to these third parties.
   
   Accessing and Correcting Your Information
   
   You may request to remove your Personal Information from our current customer
   records or to amend your Personal Information. Please notify us of your
   wishes by contacting us at onlinehelp@safelite.com  or by writing to us at
   the address below:
   
   Safelite Group, Inc. Attn. Customer Care 7400 Safelite Way Columbus, Ohio
   43235
   
    
   
   We cannot delete your Personal Information except by also deleting your user
   account. We may not accommodate a request to change or delete information if
   we believe the change or deletion would violate any law or legal requirement,
   cause the information in our files to be incomplete or incorrect, or violate
   our recordkeeping policies. Personal Information
   
   California residents may have different or additional rights as disclosed in
   our California Privacy Policy.
   
   Your California Privacy Rights
   
   California’s "Shine the Light" law (Civil Code Section § 1798.83) permits
   users of websites that are California residents to request certain
   information regarding a website operator’s disclosure of Personal Information
   to third parties for their direct marketing purposes. We do not disclose
   Personal Information to third parties for those third parties to use for
   their own direct marketing purposes.
   
   California residents may also have additional Personal Information rights and
   choices. Please see our California Privacy Policy for more information.
   
    
   
   Data Security
   
   We have implemented measures designed to secure your Personal Information
   from accidental loss and from unauthorized access, use, alteration, and
   disclosure. The safety and security of your information also depends on you.
   Where we have given you (or where you have chosen) a password for access to
   certain parts of our Website, you are responsible for keeping this password
   confidential. We ask you not to share your password with anyone.
   
    
   
   Unfortunately, the transmission of information via the internet is not
   completely secure. Although we take reasonable steps to protect your Personal
   Information, we cannot guarantee the security of your Personal Information
   transmitted to our Website or across any electronic network. Any transmission
   of Personal Information is at your own risk. We are not responsible for
   circumvention of any privacy settings or security measures contained on the
   Website or in any electronic network.
   
    
   
   Changes to Our Privacy Policy
   
   The date the Policy was last revised is identified at the top of the page.
   Any changes to this Policy will be posted on this page of the Website and you
   should frequently check this page for updates.
   
    
   
   Contact and Opt-Out Information
   
   You may contact us as provided below if you have questions or comments about
   our Policy or wish to exercise any of the rights or options described in this
   Policy.
   
    
   
   Contact Information: onlinehelp@safelite.com
   
    
   
   Safelite Group, Inc. Attn. Customer Care 7400 Safelite Way Columbus, Ohio
   43235
   
    
   
    
   
   Sole Statement
   
   This Policy as posted on this Website is the sole statement of our Policy
   with respect to the subject matter herein, and no summary, modification,
   restatement or other version thereof, or other privacy statement or policy,
   in any form, is valid unless we post a new or revised policy to the Website.

 

 




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PRIVACY PREFERENCES




 * YOUR PRIVACY


 * STRICTLY NECESSARY COOKIES


 * TARGETING COOKIES


YOUR PRIVACY

When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and to
provide a more personalized web experience. However, you can choose not to allow
certain types of cookies, which may impact your experience of the site and the
services we are able to offer. Click on the different category headings to find
out more and change our default settings according to your preference. You
cannot opt-out of our First Party Strictly Necessary Cookies as they are
deployed in order to ensure the proper functioning of our website (such as
prompting the cookie banner and remembering your settings, to log into your
account, to redirect you when you log out, etc). For more information about the
First and Third Party Cookies used please follow this link. More information


STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

 * PERFORMANCE COOKIES
   
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   These cookies allow us to count visits and traffic sources so we can measure
   and improve the performance of our site. They help us to know which pages are
   the most and least popular and see how visitors move around the site.    All
   information these cookies collect is aggregated and therefore anonymous. If
   you do not allow these cookies we will not know when you have visited our
   site, and will not be able to monitor its performance.

 * FUNCTIONAL COOKIES
   
   Always Active
   
   These cookies enable the website to provide enhanced functionality and
   personalisation. They may be set by us or by third party providers whose
   services we have added to our pages.    If you do not allow these cookies
   then some or all of these services may not function properly.


TARGETING COOKIES

Targeting Cookies


These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.


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