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WHEREVER, WHENEVER
COMMUNICATIONS

Video | Phone | Chat | Contact Center | Files

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DESK PHONE

Pre-configured phones connect to the feature-rich Unite service wherever they’re
plugged in.


LAPTOP

The Unite Desktop App allows users to place calls, chat, host or join a video
conference, and share files right from their Mac or PC.


MOBILE DEVICE

Seamlessly switch your workspace to any Apple or Android smart device with the
Unite Mobile App.


INTEGRATED WITH CONTACT CENTER

Drive even more employee productivity and a better customer experience by
accessing advanced call features integrated in Unite.

FREE

Desk Phone
Free with Unite

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OR

Headset
Free with Contact Center


FREE


FOR A LIMITED TIME CHOOSE A FREE DEVICE OR INSTANT REBATE ON SELECT DEVICES WHEN
YOU PURCHASE UNITE.

Contact Us Learn More

WHAT IS UNIFIED COMMUNICATIONS?

With any successful business comes the need for good communication and
collaboration. Using tools such as business phones, video conferencing,
chat/instant messaging, texting, and file sharing/management is a necessity for
the functionality of a modern-day business. Having all these features separately
is not only more expensive but it can be complicated to patch together.

Unified Communications as a Solution (or UCaaS) brings all these communication
and collaboration tools together in one seamless experience for increased
productivity and enhanced customer interactions.

WHAT ARE THE BENEFITS OF INTERMEDIA'S UNIFIED COMMUNICATIONS SOLUTION?

An all-in-one cloud communications solution system like Intermedia Unite can
save businesses money while also improving business processes, performance, and
customer experiences. Benefits of Unite:

Cost Savings
 * Allows businesses to cut down on the number of applications and third-party
   software solutions they use for business communication and have them all in
   one easy-to-use platform.
 * Having an all-in-one cloud communications solution makes supporting a growing
   remote workforce more feasible and cost-effective.
 * Businesses can easily scale up and down as needs change so whether a large or
   small business—they aren't paying for more than they need.

Increased Productivity and Collaboration Tools
 * Keep employees connected with real-time communication options even when they
   are away from the office.
 * Allows both employees and customers to communicate how they want, wherever
   they are with Desktop and Mobile applications.
 * Eliminates repetitive tasks with automated workflows and processes,
   especially using Unite's industry-leading features such as AI Assistant,
   business text messaging, meeting transcriptions, and archiving.

Improved Customer Experience
 * Businesses can manage customer interactions through different channels (e.g.,
   voice calling, SMS, webchat, email, and WhatsApp), giving customers the
   choice to reach them the way they prefer.
 * Customer-facing employees can easily collaborate with subject matter experts
   in the organization to quickly resolve customer inquiries.
 * Contact Center features that include quality management tools like reporting,
   analytics, monitoring, evaluations, and surveys along with workforce
   management tools help ensure a good customer experience.

Increased Security and Compliance
 * With Unite, users and their data are protected from any potential data
   breaches and cyber threats with secure datacenters, a certified security
   team, encryption, password management, and 2FA all with Triple Shield
   Security.

Increased Reliability
 * Unite comes with a 99.999% financially backed uptime SLA so businesses don't
   need to worry about downtime.
 * Seven years of J.D. Power certification for technical support services.

HOW CAN UNIFIED COMMUNICATIONS (UC) BE LEVERAGED BY INDUSTRY?

Retail
 * Deliver Superior Customer Service
   * Engage on any channel, by moving between integrated phone calls, chat, SMS,
     and call center while minimizing transfers and dead ends with IVR.
   * Easily route calls from store to service agents elsewhere for better
     customer support.
 * Maximize Employee Productivity
   * Never miss important calls or texts—plus manage call queues and easily
     collaborate from the back office to the store floor using our Mobile App.
   * Empower a more flexible, effective, and productive team that communicates
     anytime, from anywhere, and on any device.
   * Mobile communications allow for easy access to information about products,
     prices, promotions, and stock levels to immediately respond to common
     customer queries.
 * Improve Operational Efficiency
   * Cloud-based communications platforms give you complete visibility and
     control over all your phones across all stores, making it easier to manage
     and service every communication you need.
   * Save money on hardwired phone systems that are expensive to maintain and
     harder to move.

Education
 * Streamlined Communication Tools
   * Mobile communication allows easy access to information about attendance,
     grades, and schedules to immediately respond to common student or parent
     queries.
   * Whether assigning homework, scheduling a parent-teacher conference, or
     running a PTA meeting, your parent, student, administrator, educator, or
     board member gets the same seamless user experience.
 * Student and Staff Productivity Increase
   * Let your teaching staff worry less about the behind-the-scenes admin tasks
     and more on teaching.
   * Connect from anywhere anytime, with online meetings available for remote
     classes and easy-to-use collaboration tools such as screen sharing for
     easier and more productive meetings.
 * Privacy Benefits
   * Allow teachers to have the ability to field parent calls, and student
     meetings, without having to reveal their personal phone numbers.

Healthcare
 * Deliver Exceptional Patient Experience
   * Integrated with most major electronic health record (EHR) systems.
   * Rapidly verify patient identification and route calls to the right staff or
     department.
   * Provide self-service options for finding common information or handling
     routine tasks using IVRs and intelligent routing.
   * Minimize no-shows, increase medical adherence, and reduce revenue cycle
     with proactive voicemail, text, or email reminders for appointments,
     prescription refills, and outstanding bills.
   * Give the patient the choice to communicate how they want, with the ability
     to move between integrated phone, chat, text, video, call center, and
     email.
 * Maximize Staff Productivity
   * Our integrated cloud communications platform is available virtually
     anywhere supporting a remote and hybrid workforce, allowing for virtual
     medical exams and answering calls from home.
   * With Artificial intelligence-enabled communication systems, your
     staff-patient communications can be automatically transcribed, redacted,
     and even summarized making future reviews a snap.
 * Improve Security, Efficiency, and Compliance
   * Operate with HIPAA-compliant security with our services that are designed
     to meet the privacy and security requirements for Protected Health
     Information (PHI).
   * We support compliant data encryption and retention and ensure your records
     are easily searchable and accessible.
   * Mobile workers are ensured privacy with mobile apps extending business
     numbers to mobile devices while keeping your team members' personal phone
     numbers private when they are routing or returning calls.


COMMUNICATE HOW YOU WANT,
WHEREVER YOU ARE

Work securely, productively, efficiently, and intelligently from anywhere while
building stronger customer relationships


BUSINESS PHONE

Stay connected no matter where your office is. 90+ features, including HD voice
and unlimited domestic calling (Canada, US and PR).


VIDEO CONFERENCING

Secure 720p HD audio/video meetings from a conference room or remotely with
screen sharing, interactive presentation tools, and an intelligent virtual
assistant.


TEAM CHAT

Break away from your inbox. Communicate with coworkers in real-time with
individual and team chat.


FILE MANAGEMENT

Share and collaborate on files securely from any location. Full file management
including real-time backup and restore.




FEATURES THAT MAXIMIZE EFFICIENCY, PRODUCTIVITY AND CONTROL


AUTO ATTENDANT

Connect customers to the right person right away. Automatic greetings along with
fast and efficient call routing based on your business hours.


HUNT GROUPS

Ensure customers reach your people quickly and efficiently. Route incoming calls
to specific teams who share responsibility for answering them..


PRESENCE

Know the real-time working status of your teammates. Real-time notifications
such as Available, Unavailable, Busy, and more.




INTEGRATIONS

Build greater efficiency into customer interactions. Integrate voice, video,
messaging, and contact center functionalities.


UNITE ROOMS

Keep your remote and in-office workforce even more connected by extending the
powerful collaboration capabilities of Unite to any conference room, giving an
integrated experience for video conferencing and screen sharing.


COMPANY MESSAGING

Let customers communicate with your business the way they want, through texting.
Enable your business phone number for SMS/MMS.


AI ASSISTANT

Increase productivity using Generative AI to access information more easily and
help with daily tasks right within the mobile and desktop app.


INTERMEDIA TRIPLE SHIELD SECURITY™

Eliminates the complexity of securing your communications while giving you peace
of mind that your business data is protected


PROTECT USER ACCESS

The greatest vulnerability and easiest target for hackers to exploit are end
users. Unite protects against unauthorized access and flags suspicious activity.


SECURE APPLICATIONS

Data is encrypted and applications are built and tested to help ensure your
business communications are secured against cyberattacks.


DEFEND THE CLOUD

Highly secure datacenters, a 24/7 security team, intrusion detection, and more
help safeguard your data against the most sophisticated hackers.

Watch Video Learn More


INTUITIVE, INTELLIGENT, INFORMATIVE, WITH INDUSTRY-LEADING SUPPORT


ADMINISTRATION

Sophisticated tools to onboard, customize, and manage users, services, and
devices from a single easy-to-use portal.


ANALYTICS

Actionable insights to inform administrator decisions. Gain insights on employee
and system quality performance with real-time intelligent analytics.


SUPPORT

99.999% service reliability backed by SLAs and our 24/7 J.D. Power-certified*
technical support, with experts available via phone or chat.

* Recognized for providing "An Outstanding Customer Service Experience"
in Assisted Technical Support.


UNITE, THE PERFECT COMPLEMENT TO MICROSOFT TEAMS


POWERFUL PHONE SYSTEM

Seamlessly add award-winning cloud voice to Teams and get the features,
reliability and flexibility your business needs.


INTEGRATION YOUR WAY

Works side-by-side with Teams or directly within the native Teams interface to
complement your Teams communications experience.


ADVANCED FEATURES

Unite includes the advanced features your business needs to ensure your
customers can communicate with your company however and whenever they need.


TRUSTED MICROSOFT PARTNER

Intermedia is the only Unified Communications provider who offers and supports a
full range of Microsoft services.

Watch Video Learn More


PRESERVE, SEARCH AND RETRIEVE UNITE COMMUNICATIONS

Securely capture your organization’s Unite calls, meetings, SMS, and chat
conversations, and ensure the information is easy to find whenever it's needed
with Intermedia Archiving.


AUTOMATED DATA CAPTURE

Intermedia Archiving seamlessly integrates with Unite and automatically captures
chat, SMS, voice and meeting data without administrative or user action.


POWERFUL CONTEXTUAL SEARCH

Indexes both content and metadata so users can access millions of files and
refine searches using dozens of properties for results in seconds.


SEAMLESS INTEGRATION

Designed for Unite, Archiving deploys in minutes with everything needed to
enable compliant retention for Unite communications.


REGULATIONS AND COMPLIANCE

Supports HIPAA, FINRA and MiFID II compliance programs, with optional WORM
tamper-proof media storage to comply with SEC Rule 17a-4.

TOUR UNITE ARCHIVING

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EASY AND WORRY-FREE


EASY TO USE

Intuitive communication tools make employee-customer interactions effective from
anywhere.


EASY TO MANAGE

Online tools make user and device management simple for remote admins.


EASY TO SET UP

Deploys 100% remotely for any worker in any location with a simple internet
connection.


EASY TO BUY

Affordable pricing, scalable to any business of any size with no contracts.

> If we were still on an analog phone system we would have spent a lot of money
> forwarding all desk phone calls to cell.

READ MORE
SEE ALL STORIES

ERIC CONRAD
Network Administrator, GKD

> It was sort of chaotic, so to have one thing that remained consistent, it was
> comforting.

READ MORE
SEE ALL STORIES

SHELLEY STEWART
CEO, Red Promotions

> I literally unplugged my phone from work, brought it home and plugged it in,
> and it’s just like being in my office.

READ MORE
SEE ALL STORIES

RON STONE
President, CEO, Adams Radio Group

 * 1
 * 2
 * 3

A PC Magazine Editors’ Choice for Cloud Communications


WHY CUSTOMERS CHOOSE INTERMEDIA



--------------------------------------------------------------------------------


NEW LIMITED TIME OFFER!
FREE DEVICE OR INSTANT REBATE

Choose one of these FREE Devices

Unite X303W
Desk Phone

 * 2.4'' pixel color screen
 * 2.4/5 GHz Wi-Fi
 * Dual 10/100 Ethernet Ports

Yealink T33G
Desk Phone

 * 2.4'' 320x240-pixel color display with back-light
 * Dual Gigabit Ethernet ports
 * PoE support

Yealink WH62
Mono Headset

 * Acoustic Shield Technology
 * Wireless range up to 525ft
 * 13 hours of talk time

*Headset free with Contact Center seat addition. Rebate applies for Pro or
Enterprise licenses.

Or $85 Instant Rebate
with Unite Pro & Enterprise

See the Terms and Conditions

Offer applies to Unite Pro, Unite Enterprise and Contact Center Pro plans. It
does not apply to new lines of Intermedia's legacy Intermedia Cloud PBX service.


INTERMEDIA UNITE PLANS AND PRICING

Find out which Intermedia Unite plan is right for your business


PRO$27.99

Designed for the mobile knowledge worker with voice, chat, and video for
collaboration.


ENTERPRISE $32.99

Designed for the executive who requires larger meeting and more collaboration
features.

Compare Plans


REQUEST A CALL BACK

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