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TESTIMONIALS

> The program encourages you and makes you believe that you are capable of
> changing for the better. We all had a good laugh and learned something.

Dianne FosterBox Office ManagerWinnipeg Blue Bombers / Canad Inns Stadium
More Testimonials »

> After hearing you speak at the Association of Luxury Suite Directors
> conference in Houston I was impressed to see how you were able to adapt your
> program toward the specific needs of our facility and staff. It is apparent
> that you are not only a member of the public speaking industry, but an
> integral part of the guest services industry as well.

Alison LaniePublic Information and Special Services CoordinatorIndiana
Convention Center & RCA Dome (now Lucas Oil Stadium)
More Testimonials »

> Good time had by all and want you to know that we appreciate your involvement.
> We’re confident that you’re a great fit for our Clubs (and Venues) and look
> forward to youA good time was had by all. We appreciate your involvement.
>  We’re looking forward to you adding more NHL (and NFL) teams to your client
> base.

Jeff MoranderVP, Ticketing StrategyNational Hockey League
More Testimonials »

> Ruby brings high energy customer service training that sticks with employees.

Kevin BruderPresidentCentennial Management Group, E CenterSalt Lake City, UT
More Testimonials »

> This has been an excellent addition to the organization and our thought
> processes – making fans first is essential to growing our business and
> footprint in Tampa Bay.We are creating better fan and community experiences by
> applying Ruby’s Cycles of Service™ principles when we conduct public events
> outside the building- making each player touch with a fan as positive an
> experience as possible.

Bill WickettExecutive Vice President – CommunicationsTampa Bay Times Forum
More Testimonials »

> Ruby’s training will allow us to grow in the area of service. She encourages
> others to genuinely be happy at work by leading by example.

Ashlee JonesHR ManagerMemphis Grizzlies / FedExForum
More Testimonials »

> Ruby Newell-Legner and 7 Star Service is responsible for laying the ground
> work of customer service in our building. She has left a big impression on me,
> as well as the staff in our building.”Ruby Newell-Legner and her 7 Star
> Service is really the one responsible for laying the ground work of customer
> service in our building. She has worked with many teams and facilities and
> understands what fans are looking for. Ruby trains staff in a way that helps
> them engage to be part of the fan experience. I could go on and on as
> obviously she has left a big impression on me, as well as the staff in our
> building.

Phillip HastingsDirector of Arena OperationsOrlando Magic / Amway Arena
More Testimonials »

> While ownerships change and people come and go, you should be proud of the
> lasting impact you made on the Tampa Bay Lightning and its people. Continued
> success to you on raising the customer service bar with every organization you
> deal with.

Ken RenspieBusiness Development Manager at Eco Concept Solutions and Season
Ticket MemberTampa Bay Lightning
More Testimonials »

> Ruby’s program has made me understand how my actions and voice can affect
> employees and customers. She gave all our staff a wakeup call.

Mike DeeAsst. Bldg. Services ManagerWings StadiumKalamazoo, MI
More Testimonials »

> Ruby’s program was a blessed event! I loved being spoken to by Ruby. She’s
> great and really drives the message home.

Kim PickardSecurity/Crowd ControlCSC / AmericanAirlines Arena
More Testimonials »

> Ruby’s program was an enlightening experience, great speaker, great stories, a
> wonderful presenter.

Alec MacraeGuest Relations SupervisorEdmonton Oilers / Rexall Place
More Testimonials »

> Our results from 2003 were positive and beneficial in enhancing our knowledge
> as managers. The feedback from our Team Members was very positive, because you
> were able to connect with them, made the training fun, informative and made
> them feel comfortable.

Bernie DeLuca / Cayce LittleLuxury Suite Manager / Guest ServicesHeinz Field
More Testimonials »

> It’s a fun, energetic initiative that is easy to implement in your daily
> routine. I use Cycles of Service™ almost daily for every event.” This has been
> an excellent addition to the organization and our thought processes – making
> fans first is essential to growing our business and footprint in Tampa Bay. We
> are creating better fan and community experiences by applying Ruby’s Cycles of
> Service™ principles when we conduct public events outside the building- making
> each player touch with a fan as positive an experience as possible.

Courtney SimonsVice President of Partnership Activation and Suite ServiceTampa
Bay Times Forum
More Testimonials »

> Ruby’s training sessions for our event supervisors in 2005 far exceeded our
> expectations. She did an exceptional job giving Dolphin Stadium our most
> informative and fun supervisor training sessions in our stadium’s history. We
> are excited about our partnership with Ruby and look forward to building on
> the momentum her work has already created.

M. Bruce SchulzeStadium President
More Testimonials »

> Ruby’s 7 Start Service Culture training will help me to keep my employees
> motivated and energetic. Very useful information.

Joseph FreitasAssistant Director of OperationsLevy Restaurants / Memphis
Grizzlies / FedExForum
More Testimonials »

> Ruby’s session was informative, exciting and refreshing. I like how she
> related her personal experiences to the business life we operate in.

Barb HenshawAramark Sports & Entertainment Executive Suites ManagerVancouver
Canucks / General Motors Place, Aramark Supervisors
More Testimonials »

> Ruby helps an organization think about service from the moment you start
> recruiting an employee, and to understand that happy and motivated staff
> deliver the best customer service.

Brian LafeminaVP Club Biz DevelopmentNational Football League
More Testimonials »

> Ruby’s presentation was a reality check with humor and solutions. I like the
> money example for time management and how you personalize through your
> attendance at an event with pictures.

Temple D’AmicoAramark Sports & Entertainment Guest Relations Training
ManagerVancouver Canucks / General Motors Place, Aramark Supervisors
More Testimonials »

> Ruby has had a major impact on me, my department, and the entire organization.
> We have learned so many things that we can use over many years to come. I
> continue to put together Cycles of Service™ for our sales initiatives. I also
> have put together the new hire checklist that has helped organize this very
> important process.

Ryan BringgerSr. Director of New Business DevelopmentTampa Bay Times Forum
More Testimonials »

> Ruby is inspirational, she has put me back on track as to how to have our team
> work as a unit instead of individually. She was enthusiastic. She reinforced
> that we all have good qualities.

Lynn SchougSecurity SupervisorEdmonton Oilers / Rexall Place
More Testimonials »

> Ruby brings a passion to customer service that inspires while it teaches new
> behaviors and attitudes important to our facility.

Howard CrosleyGeneral ManagerBC PlaceVancouver, BC, Canada
More Testimonials »

> This is the first training I have been in with over 100 people who were
> totally attentive and off their Blackberrys!

Lenny LambertSenior Regional Manager, Contemporary Services Corp.National
Football LeagueUpper Marlboro, MD
More Testimonials »

> BC Place’s recent Stadium-wide Guest Relations training with Ruby was an
> enormous success! The feedback from the participants demonstrated the
> phenomenal success of the training and some of her great tips and
> recommendations are already making a difference! BC Place’s recent
> Stadium-wide Guest Relations training with Ruby Newell-Legner was an enormous
> success! Ruby’s presentations left everyone invigorated, empowered and ready
> to create exceptional guest experiences. The feedback from the participants
> demonstrated the phenomenal success of the training and some of her great tips
> and recommendations are already making a difference! We will be excited to
> have Ruby return to assist in our future training needs and highly recommend
> her services.

Howard CrosleyGeneral Manager BC PlaceBC Place
More Testimonials »

> Ruby has a true passion for what she speaks about. She makes you think about
> the entire experience from driving into the arena to the time you leave.

Michael MorrowSr. Manager New Business Dev. and RetentionHonda Center / Anaheim
Ducks
More Testimonials »

> It is evident that the training has had a huge impact on our staff, but our
> fans have enjoyed the biggest benefit. The Ruby Point and The SOFTEN
> Techniques are all demonstrated as our fans pour into the arena for the
> Ranger’s game or special event they are attending.

Paul L. PickardManagerThe Aud & Arenas, City of Kitchener
More Testimonials »

> Ruby taught us that we now have the ability to make a difference, make
> memories and that is so rewarding at the end of the day. Just taking a few
> extra minutes out of your day can really make someone else’s day special and I
> love that!

Lisa KeethManager of Partnership ActivationSpurs Sports & Entertainment
More Testimonials »

> Ruby’s teachings have had a positive impact throughout our organization. It is
> so great to hear positive feedback from partners who have experienced a
> greater level of service.

Patrick DuffySenior VP of SalesTampa Bay Times Forum
More Testimonials »

> Ruby’s program was inspirational and entertaining. She delivered customer
> service in a fun and relaxed atmosphere.

Whitney KrafaDirector of Tennis, 2008 US OpenUSTA
More Testimonials »

> Ruby is a powerfully dynamic speaker. The attendees found her to be both
> inspiring and motivating. I am confident to say, Ruby will not
> disappoint.”Ruby surpassed all of my expectations. She proved to be a
> powerfully dynamic speaker. I found her to be consistently pleasant, tackling
> all of our staff’s questions with dedication and a smile. Additionally, the
> staff in attendance found her enthusiasm and commitment to be both inspiring
> and motivating. I have no doubt that Ruby’s efforts will continue to produce
> high quality results from our team long after her presentation. I am confident
> to say, Ruby will not disappoint. She was an absolute delight.

Cary MartinezGuest Services CoordinatorMiami Heat / AmericanAirlines Arena
More Testimonials »

> Ruby’s program is uplifting and made our team focus on the big picture. I
> liked the honesty and finally seeing the entire staff participate.

Jerry MaslowskyVP MarketingWinnipeg Blue Bombers / Canad Inns Stadium
More Testimonials »

> I have been through several customer service trainings and this was the best
> organized, most positive, upbeat, educational training EVER! I came not
> looking forward to hearing the same old trainings as in the past, and instead
> walked away with great NEW ideas and a positive look at a new season.

Robin Hansen SlaterFan Assistant/SecurityKansas City Chiefs / Arrowhead Stadium
More Testimonials »

> Ruby’s presentation is entertaining and extremely informative. She customizes
> and personalizes the training and keeps the audience engaged. An expert in her
> craft, you want Ruby on your team!”Charismatic, energetic, funny, informative,
> motivational, cheerful, positive – these are the words our staff used to
> describe Ruby and her training. Ruby’s presentation is entertaining and
> extremely informative. She customizes and personalizes the training and keeps
> the audience engaged. Ruby provides you with easy, common sense ideas to
> enhance your customer service and you will leave the training feeling
> refreshed and ready to implement all the new things you have learned. An
> expert in her craft, you want Ruby on your team!

Jimmy EarlAssociate DirectorFrank Erwin Center at University of Texas at Austin
More Testimonials »

> Ruby’s program is applicable and appropriate for more than just security
> staffing, any entity that interacts with guests on game day can benefit. I
> especially liked how Ruby demonstrated that small adjustments can be made to
> change behavior, tone and attitude.

Courtney JeffriesDirector Ticket Services & OperationsThe Oakland
RaidersAlameda, CA
More Testimonials »

> We want our guests to have a fabulous experience when they visit us. The
> training, Raising the Bar in Guest Relations, is a top priority for us.We want
> our guests to have a fabulous experience when they visit us. We’re currently
> investing in many upgrades in the stadium but none of it will matter if our
> guests don’t feel like they’re being treated according to the gold standard
> we’re setting. This training, Raising the Bar in Guest Relations, is a top
> priority for us.

M. Bruce SchulzePresidentDolphin Stadium
More Testimonials »

> Ruby is like a mail order bride. We had very high expectations when we found
> her on the internet…and she totally exceeded them!

Gregg SauterVP of Business Development and MarketingSaskatchewan Roughriders /
Mosaic Stadium
More Testimonials »

> Ruby’s program is people friendly! She covers all aspects of management styles
> and creating successful paths.

Archie MossSenior Floor SupervisorLevy Restaurants / AmericanAirlines Arena
More Testimonials »

> Ruby helps build a positive customer service culture that promotes a positive
> fan experience for every visitor. The perspective I gained has influenced my
> success.”Ruby becomes a trusted advisor throughout the planning, delivery and
> even after the training initiative is over. She works side by side with you to
> address the specific needs of individuals, departments and the overall well
> being of the organization, creating a partnership that truly builds a positive
> internal customer service culture to promote a positive fan experience for
> every visitor. Her insight continued to guide us even after we opened the
> building. Today, her lessons and the perspective I gained working with her
> have influenced my success as a leader in my new role.

Scott BowmanVP Season Ticket Services & OperationsOrlando Magic / Amway Arena
More Testimonials »

> Ruby‘s Guest Services training sessions for our event supervisors exceeded our
> expectations. She did an exceptional job and probably gave Dolphin Stadium our
> most informative and fun supervisor training sessions in our stadium’s
> history.

Andy MajorSr. Director Guest Services and TicketingDolphins Stadium (currently
with the Buffalo Bills)
More Testimonials »

> You have quickly become a household name at the Magic. You are well liked and
> respected. We are better because of you.”I want to thank you for everything
> you have been doing for our staff. You have quickly become a household name at
> the Magic. You are well liked and respected. This is something you have earned
> by being you, being down to earth, being prepared, being open, being genuinely
> interested in our business and our staff, being practical, being creative and
> by making Training Fun, informative and time well spent. I appreciate you and
> all you have brought to our organization. We are better because of you. I look
> forward to our continued partnership and your help with our transformation as
> we prepare for 10-10-10.Thank you again.

Audra Hollifield, SPHRVP Human Resources & Administrative ServicesOrlando Magic
/ Amway Arena
More Testimonials »

> Ruby brings great energy to her training sessions. She gets you thinking about
> how to better serve your patrons.

Monica HarriganDirector - Ticket Operations, 2008 US OpenUSTA
More Testimonials »

> Ruby’s presentation was a reality check with humor and solutions. I like the
> money example for time management and how you personalize through your
> attendance at an event with pictures.

Temple D’AmicoGuest Relations Training ManagerAramark Sports & Entertainment,
General Motors PlaceVancouver, BC
More Testimonials »

> Ruby teaches you that you need to reflect back to yourself; how you react to
> others is often a projection of your own issues. The program got everyone
> involved and was interactive.

Ross HodgkinsonDirector of Football Operations Canadian Football League
More Testimonials »

> Ruby’s impact on our organization has been tremendous! We have a small
> department that has always communicated well, but service has been elevated
> for sure. Across the organization, having been here a long time, we are best
> positioned and in the best place to be the absolute BEST!

Kasey SmithSenior Director Community RelationsTampa Bay Times Forum
More Testimonials »

> Ruby, thank you! Amazing program. I look forward to working with you very
> soon. The benefits of what you do are priceless.

Bobby GalloClub Business DevelopmentNational Football League
More Testimonials »

> Ruby’s program was very focused, informative, and personalized. She delivered
> it all with humor and energy that kept everyone engaged.

Robert WalkerGeneral ManagerCenterplate MTS Centre
More Testimonials »

> Ruby very successfully engages her audience. She reminds us of why we do what
> we do!

Mike McSweeneyGMQualcomm StadiumSan Diego, CA
More Testimonials »

> I think getting employees all the necessary information about game night
> activities, the surrounding area, etc., will provide our fans with a better
> experience overall.

Molly FoltDirector of Ticket Service , Corporate Partnership and MarketingJoe
Louis Arena / Detroit Red Wings
More Testimonials »

> Ruby’s program is a great motivator backed up by years of proven experience.

Scott AcklesVP of OperationsBC Lions Football Club
More Testimonials »

> 7 Star Service training has helped me to now think of the small things that
> our clients need to make their experience more personal.

Monica KingClient Services ManagerMemphis Grizzlies / FedExForum
More Testimonials »

> Ruby shows a passion for enhancing the fan experience.

Aaron HavilandSr. Director, FacilitiesMiami DolphinsMiami Gardens, FL
More Testimonials »

> Ruby is full of energy. She is an excellent presenter and very knowledgeable.
> She really knows how to keep her audience involved.

Rudy SamplesGuest ServicesMiami Heat / AmericanAirlines Arena
More Testimonials »

> Ruby’s program provides a world of information and a wealth of experience.

Dollard CheretGuest Relations SupervisorEdmonton Oilers / Rexall Place
More Testimonials »

> Ruby was insightful and used strong examples.

Elizabeth SnookAramark Senior HRMVancouver Canucks / General Motors Place,
Aramark Supervisors
More Testimonials »

> Ruby is very energetic. She reminded me to refrain from communicating any
> jadedness or negativity, especially with body language.

Jim MercurioVP, Stadium Operations & SecuritySan Francisco 49ers
More Testimonials »

> Ruby’s session was informative, exciting and refreshing. I like how she
> related her personal experiences to the business life we operate in.

Barb HenshawExecutive Suites ManagerAramark Sports & Entertainment, General
Motors PlaceVancouver, BC
More Testimonials »

> Ruby has the perfect mix of education, information, anecdotes, and humor to
> keep us all interested and entertained while still teaching us proper
> techniques of customer service.

Lori PielUsherMellon Arena / Pittsburgh Penguins
More Testimonials »

> Ruby shows a passion for enhancing the fan experience

Aaron HavilandSr. Director, FacilitiesMiami DolphinsMiami Gardens, FL
More Testimonials »

> Ruby teaches you that you need to reflect back to yourself; how you react to
> others is often a projection of your own issues. The program got everyone
> involved and was interactive.

Ross HodgkinsonDirector of Football Operations Winnipeg Blue Bombers / Canad
Inns Stadium
More Testimonials »

> During Ruby’s session the audience’s faces and attitudes were altogether
> different. They were enthusiastic and engaged and in fact they were having fun
> in the process!”From the moment Ruby began her session to her closing remarks
> the audience’s faces and attitudes were altogether different. They were
> enthusiastic and engaged through the various team building, leadership and
> customer service activities Ruby led them through during her presentation and
> in fact, suffice it to say, they were having fun in the process! We have seen
> a difference in the way the staff approaches confrontational situations, the
> way they address the fans when speaking to them and their usage of the Ruby
> point to direct fans in the right direction. We are pleased with our decision
> to have Ruby teach our staff members the importance of customer service,
> leadership, and team work as it has made a lasting impression from which we
> are seeing results. Ruby is definitely a one of a kind who is highly respected
> by … Read more

Neda K. BarrieSenior Executive VP of Business OperationsGolden State Warriors /
Oracle Arena
More Testimonials »

> Hopefully everyone will take this information they learned to better
> communicate and assist their staff to become more effective.

Megan GeorgeEvent ManagerMemphis Grizzlies / FedExForum
More Testimonials »

> The training was excellent, thank you! There were great hints and tips. I
> really enjoyed Ruby. It was an excellent evening. It reinforced how important
> it is for us to project a good image and a great experience for the fans.”Ruby
> is a very positive speaker – encouraging to everyone. The training was
> excellent, thank you! There were great hints and tips. I really enjoyed Ruby
> It was an excellent evening. It reinforced how important it is for us to
> project a good image and a great experience for the fans. This was the best
> session ever, let’s do it again next year!

Saskatchewan Roughriders / Mosaic Stadium
More Testimonials »

> Ruby is fantastic! She makes you get excited about customer service. I attend
> her program each year.

Lynzi MichalPremium Client Guest Services CoordinatorScotiabank Place / Ottawa
Senators Hockey Club
More Testimonials »

> Ruby was terrific! We had 15 year employees comment that this was by far the
> best training sessions that they have attended.”Ruby’s Guest Services training
> sessions for our event supervisors exceeded our expectations. She did an
> exceptional job and gave Dolphins Stadium our most informative and fun
> supervisor training sessions in our stadium’s history. We are very happy and
> excited about our partnership with Ruby and how the Guest Services training
> sessions went for our supervisors. Ruby was able to provide meaningful
> training methods that kept everyone attentive and interested…they left with a
> smile and are ready to work with a smile! Ruby was terrific! We had 15 year
> employees comment that this was by far the best training sessions that they
> have attended.

Andrew MajorSr. Director Guest Services and TicketingDolphin Stadium
More Testimonials »

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CONTACT RUBY

Office 303-933-9291 | Fax 303-904-2966

7 Star Service
9148 W. Vandeventor Drive
Littleton, CO 80128, USA

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