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Articles & Thought Leadership | 7 min read


INTELLIGENT AUTOMATION: THE FUTURE OF BUSINESS EFFICIENCY

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 2. Articles & Thought Leadership
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 3. Intelligent Automation: The Future of Business Efficiency

Paige Tester
Jun 20, 2023

Discover how intelligent automation can revolutionize your business operations
and increase efficiency. Learn about the benefits and implementation strategies.

--------------------------------------------------------------------------------

The business world is increasingly focused on the rapidly-evolving benefits and
offerings of artificial intelligence (AI) and machine learning (ML). Nowadays,
you can more effectively protect your organization and strengthen your security
practices by leveraging AI. As such, CSOs and CIOs should be at the forefront of
the automation conversation. That means innovating new ways to use intelligent
automation to protect employees, data, and customers.

AI-powered intelligent automation will allow your security workflows to learn
and adapt independently to changing threat landscapes and evolving bad actors
while freeing up your human resources for deeper analysis. Specifically, when it
comes to your internal abuse mailbox, AI can automatically learn and improve
upon its own email threat case processing. In turn, it can reduce the amount of
human review while improving remediation speed and accuracy.


SIX BENEFITS OF INTELLIGENT AUTOMATION FOR SECURITY OPERATIONS

Intelligent automation can transform any organization’s ability to remain
responsive to evolving security threats. It pays to innovate your security
operations with this type of AI.

Consider these key advantages of intelligent automation for security operations:


1. FASTER RESPONSE TIMES

Let automated workflows triage and remediate suspicious emails in the abuse
mailbox when possible. That way, known threats get automatically addressed
immediately upon receipt — even after hours — without waiting for your security
team to come online.


2. REDUCED WORKLOAD ON SECURITY TEAMS

Let your specialized human resources focus on deeper dives into newer threats or
bigger campaigns. Intelligent automation can clear the abuse mailbox queue of
known threat types. Automated triage can provide initial findings and context.
In turn, this results in better data for automated intelligent models to train
on, saving additional review time in the future.


3. AUTOMATED INVESTIGATION OF UNKNOWN THREAT TYPES

Intelligent automation can investigate and automatically respond to known
threats. In addition, it can also proactively investigate unknown or new threat
types and present suggestions and research of potential responses for your
security team, allowing your team to respond more quickly to evolving threats.


4. IMPROVED ACCURACY OF REVIEWS

Humans make mistakes, and it often happens in the workplace. Automating review
wherever possible will reduce the opportunity for human error while increasing
the efficiency of the overall workflow.


5. SCALED REMEDIATION DEPLOYMENT

Intelligent automation enables your security team to quickly deploy remediation
across your entire organization’s end-user email inboxes.


6. QUICKER AND EASIER REPORTING AND IMPROVEMENTS

Intelligent automation effortlessly delivers data for reporting and auditing. It
can quickly highlight patterns in abuse to inform future model and machine
learning improvements.


THE RISKS AND CHALLENGES OF INTELLIGENT AUTOMATION

In order to adopt intelligent automation, it's necessary to embrace new and
rapidly changing technologies, which inherently entail risks and challenges. You
can avoid many risks and overcome challenges with proper oversight.

CIOs and CSOs should keep an eye out for the following:


FALSE NEGATIVES AND FALSE POSITIVES

Intelligent automation isn't perfect. Automated abuse mailbox remediation may
occasionally produce false positives or false negatives. As the model trains on
its data, those issues become self-perpetuating. This can be avoided with
continuous monitoring, spot checks, and quality control human review.


PRIVACY AND TRANSPARENCY CONCERNS

When a computer is making decisions, users may lack sufficient insight into why
a particular email was remediated in a certain way or be wary of a computer
reading and processing their emails. These concerns can be mitigated with proper
training and change management. Also, your security team can instill confidence
and trust throughout the organization by communicating and being transparent
about how an automated abuse mailbox works.

These risks and concerns shouldn't stop you from using intelligent automation in
your organization; they can be mitigated with proper oversight. Establishing
continuous monitoring, A/B testing of models, and auditing decisions and
patterns detected by intelligent automation is essential. This oversight,
although time-consuming for your security analysts, ensures your automated
efforts have high-quality choices at scale.

Additionally, to further trust in the implementation of intelligent automation,
CSOs and CIOs can enhance their security workflows with custom role-based access
controls, which will ensure that members of the security team are restricted in
their access to just the information and workflows necessary for their job -
whether their role be investigation or oversight of automated processes.


ADVANCEMENTS IN INTELLIGENT AUTOMATION

Artificial intelligence is rapidly changing, offering more to security
professionals and business owners daily. In response, CSOs and CIOs should take
measures to stay up to date.

Consider the following intelligent automation advancements:

 * Natural language processing (NLP) and Generative AI advancements are
   revolutionizing business processes to save time, money, and human effort,
   notably in customer support and text-based data analysis.
 * Predictive analytics capabilities are improving foresight on changes in
   revenue or impact on operations, which can help security teams better
   anticipate future threats.
 * Process assessment intelligent automation models can help businesses identify
   and improve bottlenecks and issues in their workflows.
 * Automated coding tools, such as Google’s PaLM and DeepMind’s AlphaCode, can
   fix errors in code and even turn written business requirements into working
   code.

Advances in AI-driven automation strategically empower business leaders to boost
the value of their organizations. The ability to handle large amounts of data on
the fly to intelligently automate tasks makes it possible to significantly
increase operational efficiency.


HOW CSOS AND CIOS CAN BEST TAKE ADVANTAGE OF INTELLIGENT AUTOMATION

CSOs and CIOs have an incredible opportunity to implement intelligent automation
tools within their security workflows to reduce time spent on automatable tasks.
It also helps to improve output, reserving time for security analysts to spend
on more meaningful work, like deep dive analysis, broader campaign research, or
machine learning quality control measures.

Investing early in these tools and technology, as well as in training your
security teams on how to use them, will save your business time and money with
little ramp-up. Also, employing strong quality control measures (e.g., oversight
of the models and comparing automated output with human review) and effectively
training your entire organization on how to spot potential areas for
improvement, will maximize the benefits of intelligent automation.

--------------------------------------------------------------------------------


CISCO TO ACQUIRE ARMORBLOX

Have you heard the news? Cisco recently announced its intent to acquire
Armorblox. Read more about how Cisco is furthering the AI-first security cloud.

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HOW CHATGPT WILL CHANGE CYBERSECURITY FOREVER

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intent, organizations will need to take extra steps to protect themselves from
targeted email attacks. Here are some of the most frequently asked questions our
CEO, DJ Sampath, gets about AI and LLMs like GPT and his thoughts on this
technology to date, where he believes it’s headed next, and how it will change
cybersecurity forever.

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PROTECTING CRITICAL BUSINESS WORKFLOWS IN THE AGE OF CHATGPT

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IS CHATGPT A SECURITY RISK?

ChatGPT is changing the way we do business. But is ChatGPT a security risk?
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threats.

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EMAIL SECURITY PREDICTIONS FOR 2023 AND BEYOND

2022 has been a year full of changes for cybersecurity teams worldwide, and new
variants of targeted email attacks –compromising vendors to launch supply chain
attacks, attempts at stealing credentials, and different flavors of executive
impersonation. Read our astute predictions for 2023 - and how Armorblox is
leading the charge to better protect organizations.

Articles & Thought Leadership


TACKLING THE RISE OF GENERATIVE EMAIL ATTACKS: A GUIDE FOR CYBERSECURITY
PROFESSIONALS

Discover effective strategies to defend against generative email attacks in our
comprehensive guide. Learn about the capabilities of modern language models,
potential threats posed by generative text-based attacks, and proactive measures
that cybersecurity professionals can take to protect their organizations.

News and Commentary


WILL SMITH WAS WRONG ABOUT THE ROBOTS

Advanced socially-engineered cyber-attacks expose the vulnerability of humans in
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EXPERIENCE THE ARMORBLOX DIFFERENCE

If you have questions about email security, Armorblox has the answers you're
looking for. Request a product demo to find out more.

Get a Demo



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Have you heard the news? Cisco recently announced their intent to acquire
Armorblox.
Read more about how Cisco is furthering the AI-first security cloud.
Read More