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   CUSTOMER SUPPORT
   
   
   SAAS CUSTOMER EXPERIENCES ARE GARBAGE. LETS FIX YOURS TODAY!
   
   Our conversational AI handles up to 70% of your customer requests. Instantly,
   consistently and 24/7.
   
   Learn more
   
   
   
   SALES
   
   
   TURBOCHARGE YOUR

   SALES PIPELINES WITH AI
   
   Our conversational AI engages with your website visitors and prospects and
   guides them into revenue oppurtunities. Instantly, consistently and 24/7.
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   CUSTOMER SUPPORT
   
   
   SAAS CUSTOMER EXPERIENCES ARE GARBAGE. LETS FIX YOURS TODAY!
   
   Our conversational AI handles up to 70% of your customer requests. Instantly,
   consistently and 24/7.
   
   Learn more
   
   
   
   SALES
   
   
   TURBOCHARGE YOUR

   SALES PIPELINES WITH AI
   
   Our conversational AI engages with your website visitors and prospects and
   guides them into revenue oppurtunities. Instantly, consistently and 24/7.
   Learn more
   
 * Integrations
   
   
   CUSTOMER SUPPORT PLATFORMS
   
   
   JAVASCRIPT API
   
   
   ZENDESK
   
   
   FRESHDESK
   
   
   INTERCOM
   
   
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EXCEPTIONAL CUSTOMER EXPERIENCES WITH AI

Our conversational AI handles up to 70% of your customer requests. Instantly,
consistently and 24/7. Experience dramatic improvements in customer satisfaction
and reduced costs

Book a Demo




TRUSTED BY BUSINESSES OF ALL SIZES






WHY AURALIS?

Providing a superior, consistent and round the clock support experience is no
longer an option but a necessity in today’s competitive landscape.

Over half of your customers expect a customer service response within one hour,
even on weekends

67% of your churn can be prevented if a customer's issue was resolved at first
engagement

75% of your customers want you to offer them a fully self-service customer care
option

The cost of acquiring a new customer compared to retaining an existing one is 5
to 25 times higher

Over half of your customers expect a customer service response within one hour,
even on weekends

67% of your churn can be prevented if a customer's issue was resolved at first
engagement

75% of your customers want you to offer them a fully self-service customer care
option

The cost of acquiring a new customer compared to retaining an existing one is 5
to 25 times higher



2 MINUTE EXPLAINER VIDEO




AURALIS IN ACTION

See what you can practically do with Auralis to scale your service without
scaling support costs



IN APP MESSAGING

Provide context driven support within your SaaS platforms, web or mobile apps.


NEURAL NAVIGATOR

An AI support center where your customers and agents can engage with your
product.


LIVE CHAT ASSIST

Your site visitors and customers can get information and solutions round the
clock.


HELPDESK AGENT ASSIST

Draft replies, create tickets, get macros and handoff complex issues to human
agents.


INSIGHTS DASHBOARD

Your site visitors and customers can get information and solutions round the
clock.


WE COMPLETELY TAKE CARE OF SETUP, TRAINING AND CONFIGURATION OF YOUR AI POWERED
SALES ENGINE. SPEAK TO ONE OF OUR EXPERTS TO GET STARTED

Schedule a Consult


HOW IT WORKS

Leave your customers starry-eyed with these dazzling new features


ENGAGE

Our conversational AI handles 70% of customer inquiries and resolves them before
they become support tickets.

ACCURATE ANSWERS ALWAYS INSTANTLY

AVAILABLE ROUND THE CLOCK 24/7

CONSISTENT BRAND VOICE AND TONE




ENGAGE

Our conversational AI handles 70% of customer inquiries and resolves them before
they become support tickets.

ACCURATE ANSWERS ALWAYS INSTANTLY

AVAILABLE ROUND THE CLOCK 24/7

CONSISTENT BRAND VOICE AND TONE


IDENTIFY

Instantly enrich cases with sentiment and intent, then prioritize and route
based on urgency.

SEAMLESSLY TRANSFER FROM AI TO HUMAN

HIGHER AGENT PRODUCTIVITY

SLASH HANDLING TIME AND ESCALATIONS


RESOLVE

Autonomous on demand information and ticket resolution across multiple channels.

LOWER COST PER TICKET

FASTER TIME TO RESOLUTION

HAPPIER CUSTOMERS




RESOLVE

Autonomous on demand information and ticket resolution across multiple channels.

LOWER COST PER TICKET

FASTER TIME TO RESOLUTION

HAPPIER CUSTOMERS

Book a Demo


KEY BENEFITS


SETTING UP AND INTEGRATING AURALIS TAKES A FEW MINUTES, THESE BENEFITS LAST
FOREVER


AGENT HANDOFF

Connect directly to a human for complex issues


MULTI LINGUAL

Answer in any language your customer needs help in


24/7 SUPPORT

Have agents available round the clock, even on weekends


INCREASED CUSTOMER SATISFACTION

Better, faster responses 

create happier customers


DECREASED HANDLE TIME

Reduce wait times while increasing case deflections


CORRECT SEAMLESSLY AND INSTANTLY

Train your AI assistant on the fly and improve accuracy over time


CONVERT QUERIES TO INSIGHTS

Summarize all queries into actionable insights instantly


AMPLIFY AGENT PERFORMANCE

Offer next-best actions and 

real-time recommendations


UNFAIR SCALING ADVANTAGE

Scale your business without

scaling your support team

Request Access


PROVEN RESULTS IN WEEKS, NOT YEARS

DISCOVERY

1 week

TRAIN + TEST + MONITOR

2 - 4 weeks

DEPLOY INTERNALLY

2 weeks

PRODUCTION

1 - 2 months

“Transitioning to Auralis AI was a game-changer. We used to fret about training
new hires and managing peak times.

Now, Auralis handles high demand with ease, ensuring each customer feels heard
and helped. It’s as if we’ve supercharged our support without the overheads of a
massive team!”

Morgan VP

Morgan
VP


PRODUCT HIGHLIGHTS

See Auralis in action to understand how your customer inquiries can be addressed
seamlessly


CONNECTS WITH YOUR EXISTING HELP DESK SOFTWARE

INTEGRATES WITH ALL MODERN SYSTEMS

INSTANT ACCESS AVAILABLE 24/7/365

SYNCS WITH MULTI-FORMAT DATA SOURCES


SUPPORT CUSTOMERS REAL-TIME, REGIONALLY AND RELEVANTLY

NATIVE SUPPORT FOR 100+ LANGUAGES

SERVE ALL COUNTRIES AND TIME ZONES

CONSISTENT BRAND VOICE AND TONE




INGEST AND USE YOUR EXISTING CONTENT AND VIDEOS

DELIVER QUALITY ANSWERS FROM MULTIPLE SOURCES

DATA IS ALWAYS IN SYNC AND UP TO DATE

CORRECT ANSWERS ON THE FLY TO IMPROVE ACCURACY


ANALYZE CUSTOMER
QUERIES TO BETTER
ADDRESS COMPLAINTS

IDENTIFY WHY CUSTOMERS ARE UNHAPPY

ANALYZE SENTIMENT, INTENT, AND TONE

BE BETTER PREPARED WHILE RESPONDING




SEAMLESS HUMAN HANDOFF

TRANSFER TO A HUMAN ON DEMAND WHEN AVAILABLE

COLLECTS EMAILS AND CREATES HELP DESK TICKETS

SLASH HANDLING TIME AND ESCALATIONS

“In the past, diving into support analytics was a chore, requiring multiple
tools and manual cross-referencing.

Auralis AI has transformed that landscape for us. Not only is our support more
cost-effective, but the insights we gain are gold, helping us refine our
products and better cater to our customers.”

Daniel CEO, Delta Rapid 3D
Daniel
CEO, Delta Rapid 3D


THE AURALIS STORY


“THIS SUCKS LESS, BUT IS STILL NOT GOOD ENOUGH”


“THIS SUCKS LESS, BUT IS STILL


NOT GOOD ENOUGH”

These are the exact words of a client after we tried out almost 23 generic AI
chatbots to handle simple and repeated customer interactions. Most generic AI
chatbots that we tried out there simply don’t cut it, the quality is very poor,
in many cases the responses are junk and the bots are not trainable. They are
fine for free or hobby products where a few bad answers don’t matter but not
suitable for businesses like our own, with a reputation to protect.

The foundations of how LLMs work showed us that for a product to be successful
we needed the following components

 * Data pipelines that keeps information the AI uses in sync with the source and
   squeaky clean for ML training
 * A simple user friendly way of teaching and correcting the AI when it makes
   mistakes
 * Audit modules that monitor response quality and improves it over a period of
   time as new data comes in
 * Integrations with 100s of CRM and Helpdesk systems out there for user context
 * Managing changes to pre-trained models when the underlying data or business
   logic changes

Our AI agents can’t be created in 5 minutes, they take time and effort. Once
done however, the results are demonstrably better than using anything out there
in the market. We’ve actually tested this against solutions that cost 10x more.
We even encourage our customers to try other solutions alongside to see the
Auralis difference.

Auralis’ pricing ensures you only pay for successful conversations NOT for cases
where a human agent was needed or where the response was simply not good enough.
We also understand that most businesses don’t have the time to set up, train,
test and monitor the AI agent. That’s when we came up with our unique done for
you AI transformation service where we take care of everything and you can enjoy
the results.


LET'S PUT AI TO WORK FOR YOUR COMPANY TODAY !

Read more
Read less



FAQ

Looking for details to help you decide?

Here’s why Auralis help you start saving today!

Looking for details to help you decide? Here’s why Auralis help you start saving
today!


WHAT IS A RESOLVED TICKET?

A resolved ticket is counted when the customer confirms the answer provided is
satisfactory (hard resolution) or exits the conversation without requesting
further assistance (soft resolution). Customers can confirm an answer is
satisfactory by: – Pressing the “Thanks – that helps” quick reply. – Entering an
affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc. – Rating the response
4 stars or more Customers can request further assistance by: – Pressing the Talk
to a human quick reply. – Entering a response that suggests their query is
unresolved. – This includes asking clarifying questions or asking to speak to
human support.


DOES AURALIS AI SUPPORT MULTIPLE LANGUAGES?

Auralis AI leverages the multilingual capabilities of GPT, enabling it to
comprehend and respond in various languages found across the internet. This
means that even if your customer support content or data is primarily in
English, Auralis AI can interact and provide assistance in the language your
customers use. However, it’s important to note that querying in a language
different from your primary content language might impact the effectiveness
slightly. The AI is currently more adept at finding the most relevant context
and responses in the language in which it has been predominantly trained. We’re
continuously enhancing Auralis AI’s multilingual functionality to deliver more
accurate and contextually relevant support across diverse languages. Customers
can confirm an answer is satisfactory by: – Pressing the “Thanks – that helps”
quick reply. – Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’
etc. – Rating the response 4 stars or more Customers can request further
assistance by: – Pressing the Talk to a human quick reply. – Entering a response
that suggests their query is unresolved. – This includes asking clarifying
questions or asking to speak to human support.


CAN AURALIS SUPPORT HUMAN CUSTOMER SERVICE AGENTS?

Absolutely! Auralis AI is designed to complement and support human agents by
handling routine inquiries and filtering out complex issues that require human
intervention and passing them off to humans. This collaboration ensures that
support agents can focus on more challenging tasks, thereby improving efficiency
and job satisfaction.


WHICH AI MODELS DOES AURALIS USE?

Auralis is uses multiple AI models in the background and chooses the best one
depending on your request. We have custom agents for text generation, image
generation, data visualization etc. We are constantly fine tuning models and
tweaking them with reinforcement learning. This is how Auralis gets better over
time and the more you use it.


WHAT ROLE DOES NLP PLAY IN AURALIS?

Natural Language Processing (NLP) is at the core of Auralis. It enables the
system to understand, interpret, and respond to customer queries in a natural,
human-like manner. This capability ensures that interactions are smooth and
intuitive, enhancing the customer experience significantly. We combine NLP with
GPT to provide cutting edge customer support in natural languages.


WHY NOT JUST USE CHATGPT?

Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It
internally routes requests to OpenAI when it feels the output will be the best
there. It also can send requests to other AI engines and software like
MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT
for a fraction of the price for your whole team with Auralis.


HOW DOES AURALIS AI HANDLE A SURGE IN CUSTOMER QUESTIONS?

Auralis AI, using AI-powered chatbots and automated responses, is well-equipped
to manage high volumes of customer questions simultaneously. This capacity
ensures consistent customer support, even during peak times or unexpected
surges, safeguarding the customer experience.


HOW IS THIS DIFFERENT THAN CHATGPT?

Auralis has all the features of ChatGPT along with capabilities to access the
internet, execute code and use other apps, access multiple finetuned AI models
and access tools you already use everyday. Think of it as ChatGPT + AutoGPT +
Powerful Custom Agents


CAN YOU ADD MY OWN DATA SOURCE TO AURALIS?

Yes – we write both custom connectors as well as integrations to other apps and
tools you use everyday. Please feel free to reach out to us on this form here.
Click here


I WANT AN ADDITIONAL FEATURE OR TOOL ON AURALIS

We’d love to hear more ! Please feel free to reach out to us on this form click
here. We listen to our users attentively to make sure we’re adding features that
will be gamechanging for your team’s workflows.


IS MY DATA SAFE WITH AURALIS, HOW IS MY PRIVACY PROTECTED?

You data is completly secure with auralis, we use pseudo randomizers internally
as well as externally and we don’t store or use PII unless you specifically
upload it, or a user provides it in a question to your Auralis. Its safer for
your data to use an AI service via Auralis as opposed to directly using that
service in most cases.

Increase customer satisfaction while decreasing support costs with Auralis


+28%

BETTER CSAT SCORES


+33%

FASTER HANDLE TIMES


+42%

SWIFTER AGENT RAMP

Request Access


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SOLUTIONS

 * Customer Support
 * Sales

 * Customer Support
 * Sales


ABOUT

 * About Auralis
 * Team
 * Partner with us
 * Careers

 * About Auralis
 * Team
 * Partner with us
 * Careers


INTEGRATIONS

 * Java Script
 * Zendesk
 * Freshdesk
 * Intercom
 * Gorgias
 * Zapier
 * Google Analytics
 * Kayako

 * Java Script
 * Zendesk
 * Freshdesk
 * Intercom
 * Gorgias
 * Zapier
 * Google Analytics
 * Kayako


LINKS

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 * Pricing
 * FAQ
 * Calculator
 * Contact

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LEGAL

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PRIVACY REQUEST


OFFICES


USA

#5640, 2261 Market Street
San Francisco,
CA 94114


NORWAY

Grandfjæra 28, 6423

Molde, Norway


POWERED BY





SOLUTIONS

 * Customer Support
 * Sales

 * Customer Support
 * Sales


ABOUT

 * About Auralis
 * Team
 * Partner with us
 * Careers

 * About Auralis
 * Team
 * Partner with us
 * Careers


INTEGRATIONS

 * Java Script
 * Zendesk
 * Freshdesk
 * Intercom
 * Gorgias
 * Zapier
 * Google Analytics
 * Kayako

 * Java Script
 * Zendesk
 * Freshdesk
 * Intercom
 * Gorgias
 * Zapier
 * Google Analytics
 * Kayako


LINKS

 * Get Started
 * Pricing
 * FAQ
 * Calculator
 * Contact

 * Get Started
 * Pricing
 * FAQ
 * Calculator
 * Contact


LEGAL

Terms of Service


PRIVACY POLICY


PRIVACY REQUEST


OFFICES


USA

#5640, 2261 Market Street
San Francisco,
CA 94114


NORWAY

Grandfjæra 28, 6423

Molde, Norway


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