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Submitted URL: http://t-mobile.com/OpenInternet
Effective URL: https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service
Submission: On September 06 via manual from IN — Scanned from DE

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Looking for information about a different brand in the T-Mobile family? More
info


LOOKING FOR INFORMATION ABOUT A DIFFERENT BRAND IN THE T-MOBILE FAMILY?

Customers on T-Mobile Fiber, Metro by T-Mobile or Assurance Wireless branded
plans should see their brand's network disclosure pages for applicable network
management practices and expected speeds. Customers on Connect by T-Mobile®
plans should reference the information below.


OPEN INTERNET

T-Mobile believes everyone should have access to all the Internet has to offer.

Go to our disclosures




T-MOBILE’S OPEN INTERNET DISCLOSURES: IMPORTANT INFORMATION ABOUT T-MOBILE'S
BROADBAND INTERNET ACCESS SERVICES

This page provides information about T-Mobile's Broadband Internet Access
Services. "Broadband Internet Access Services" refers to services that provide
the capability to transmit data to and receive data from all or substantially
all Internet endpoints. The network practices, performance characteristics, and
commercial terms applicable to 
T-Mobile-branded (including Connect by
T-Mobile-branded) customers on T-Mobile's Broadband Internet Access Services
over our 2G, 4G LTE, and 5G networks are described here. This page does not
describe the practices, characteristics, or terms that apply when using roaming
partner networks. Customers should see their rate plans for roaming details.

This information applies to postpaid and prepaid services, including our
government and enterprise services (which may have other contractual terms), as
well as Broadband Internet Access Services purchased through the Schools and
Libraries (E-Rate) program.

For questions or concerns not addressed here, please contact our Customer Care
department at www.T-Mobile.com, through the T-Mobile app, by calling
1-800-937-8997 or 611 from your device, or by writing to: T-Mobile Customer
Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers
must direct written notices to: T-Mobile Customer Relations, B7 Tabonuco Street,
Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer Care Manager.



LEARN ABOUT OUR NETWORK—AND YOUR EXPERIENCE ON IT.


NETWORK MANAGEMENT PRACTICES

How we manage data on our network.

Get details



NETWORK MANAGEMENT PRACTICES




PERFORMANCE METRICS

What you can expect from our high quality network.

Get details



PERFORMANCE METRICS




COMMERCIAL TERMS

The rules that govern our service.

Get details



COMMERCIAL TERMS



For other important information about your service, including our Privacy
Notice, please review the frequently asked questions.




FREQUENTLY ASKED QUESTIONS


 * HOW CAN I SEE MY PLAN’S BROADBAND LABEL?
   
   T-Mobile provides Broadband Labels for plans that we currently offer to new
   consumer and small business customers with data access to all, or
   substantially all, of the internet. The labels contain information like
   price, fees, and data speeds to help you make an informed decision on what
   wireless services best fit your needs. You can find these labels where you
   shop for your plans, including on our plans page, on the phone, or at a
   retail store.
   
   


 * WHAT’S THE NETWORK EXPERIENCE FOR CUSTOMERS WHO SELECT A LOWER NETWORK
   PRIORITY PLAN OR BRAND?
   
   As discussed in the Network Management section, we offer a range of rate plan
   and brand choices with different network priorities. Where the network is
   lightly loaded, customers will notice little, if any, effect from selecting a
   plan with lower network priority. This will be the case in the vast majority
   of times and locations. At times and locations where the network is heavily
   loaded in relation to available capacity, however, those customers will
   likely see reductions in data speeds, especially if they are engaged in
   data-intensive activities. Depending on the extent of network congestion,
   these customers may notice more frequent impacts to real-time services like
   video conference calling, some video streaming, file downloads, and other
   high-bandwidth activities. T-Mobile constantly works to improve network
   performance and capacity, but there are physical and technical limits on how
   much capacity is available, and at constrained locations, the frequency of
   heavy loading in relation to available capacity may be greater than at other
   locations. When network loading goes down or those customers move to a
   location that is less heavily loaded in relation to available capacity, those
   customers' speeds will likely improve.
   
   


 * DOES DATA TRAFFIC FROM T-MOBILE PRODUCTS PRELOADED ON A USER'S DEVICE OR
   OTHERWISE AVAILABLE FROM T-MOBILE HAVE PRECEDENCE OVER DATA TRAFFIC FROM
   OTHER APPLICATIONS?
   
   No. We don’t prioritize traffic on the basis of who created the application
   subject to the same reasonable network management practices as other data on
   the network.
   
   


 * WHAT SECURITY MEASURES DOES T-MOBILE USE TO PROTECT ITS BROADBAND INTERNET
   ACCESS SERVICES?
   
   We use a variety of physical, electronic, and procedural safeguards to
   protect our network from events that may negatively impact our customers'
   ability to use our broadband internet access services. We monitor our network
   to protect against security threats, including spam, viruses, automated
   attacks, worms, distributed denial of service attacks, and other potentially
   malicious activity. When we detect a threat, we may attempt to prevent it
   from spreading across our network using a variety of security measures, which
   may include, among other things, requiring device software updates and
   rerouting, prohibiting, or limiting some traffic over our network, typically
   until the threat is resolved.
   
   Unless part of a customer-chosen service, T-Mobile does not block lawful
   traffic based on content or subject. Occasionally, cases arise where T-Mobile
   must make a judgment, determining that the value of protecting our customer
   base from malicious or other adverse, network-impacting traffic outweighs
   access issues experienced by a few. Examples include Internet sources or
   destinations that are major sources of spam and sources that aggressively
   scan Internet addresses or those that have attempted attacks against T-Mobile
   infrastructure or customer end-points.
   
   T-Mobile blocks a limited number of Internet addresses that are disruptive or
   malicious and typically persistent, based on our review of third party
   industry-wide intelligence.
   
   For our Wi-Fi services, which are accessible in a wide range of commercial
   establishments and public venues, T-Mobile prevents the use of certain ports
   that are commonly used to spread malware and engage in other malicious
   activity.
   
   


 * DOES T-MOBILE ALLOW CUSTOMERS TO USE NON- T-MOBILE DEVICES AND APPLICATIONS
   FOR ITS BROADBAND INTERNET ACCESS SERVICES?
   
   T-Mobile customers may use any compatible GSM, 4G LTE, or 5G device, such as
   a tablet or smartphone, to access our Broadband Internet Access Services, as
   long as they do not cause harm to our network. T-Mobile may limit activations
   of compatible devices on older technologies as we transition our network to
   newer technologies.
   
   If you did not purchase your device from T-Mobile, please be aware that
   T-Mobile has not made any determination as to the call quality, performance,
   or other functionality provided by the device.
   
   Our customers may use our broadband internet access services to access any
   lawful application, including real-time applications, in a manner consistent
   with our Terms and Conditions. T-Mobile reserves the right to take whatever
   measures are necessary to protect our network from potentially harmful
   devices and applications. The performance of a real-time application on our
   network depends on the speed and latency of the subscriber's connection, as
   well as their chosen data plan (see above for details).
   
   Find additional details on the spectrum bands T-Mobile operates in and on
   device requirements to attach to T-Mobile’s network here.
   
   


 * HOW CAN CUSTOMERS MANAGE THEIR EXPERIENCE ON THE BROADBAND INTERNET ACCESS
   SERVICES PROVIDED BY T-MOBILE?
   
   Customers may block use of certain Internet sites or the Internet generally
   on individual lines, e.g., for child safety reasons. Additional information
   on blocking Internet sites is available
   at https://support.t-mobile.com/docs/DOC-2144 and https://www.t-mobile.com/offers/t-mobile-family-mode or
   through your business or government service details or sales representative.
   
   


 * HOW DOES T-MOBILE PROTECT THE PRIVACY OF CUSTOMERS USING ITS MOBILE BROADBAND
   INTERNET ACCESS SERVICES?
   
   T-Mobile is committed to protecting the privacy and security of our
   customers' personal information. Please review our Privacy Notice to learn
   more.
   
   


 * HOW CAN CUSTOMERS WHO HAVE CONCERNS OR QUESTIONS ABOUT THEIR BROADBAND
   INTERNET ACCESS SERVICES CONTACT T-MOBILE?
   
   Customers with questions or concerns should contact our Customer Care
   department at www.T-Mobile.com, in the T-Mobile app, by
   calling 1-800-937-8997 or 611 from your Device, or by writing to: T-Mobile
   Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico
   customers must direct written notices to: T-Mobile Customer Relations, B7
   Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer
   Care Manager. For information on resolving disputes with T-Mobile, please
   review our Terms and Conditions under the heading "Dispute Resolution and
   Arbitration." Complaints or questions by end-users or edge providers,
   including regarding the approval of devices, should be mailed to the relevant
   address above.
   
   




NETWORK MANAGEMENT PRACTICES

How does T-Mobile manage data on its network?

We engineer our network to provide consistent high-speed data service, but at
times and at locations where the number of customers using the network exceeds
available network resources, customers will experience reduced data speeds. To
provide the best possible experience for the most possible customers on their
T-Mobile-branded plans, we implement network management practices on a
content-agnostic basis. Examples include caching less data, prioritizing data
usage of non-Heavy Data Users, and video optimization. Some business and
government plans also offer customers the choice of content filtering for
heavy-usage video and gaming sites and applications. See plans for details.
These practices do not discriminate against offerings that might compete against
those offered by T-Mobile or any T-Mobile affiliate on the basis of such
competition.

T-Mobile also addresses the priority needs of emergency communications, law
enforcement, public safety, critical infrastructure, or national security
authorities, consistent with or as permitted by applicable law. This may impact
other users’ service during times of congestion, such as during a natural
disaster or other emergency.

How is data prioritized on the network?

We prioritize network data by plan and brand to deliver a range of customer
choice points at great values. Data for customers on most T-Mobile-branded plans
is prioritized before the data of customers on Essentials plans and Metro by
T-Mobile or Assurance Wireless-branded plans. Mobile internet plans currently
offered after with 30GB or more data per month, and Project 10Million, and some
other education-focused mobile internet plans are prioritized next. The vast
majority of customers on T-Mobile-branded, Metro by T-Mobile-branded, and
Assurance Wireless-branded plans receive higher priority than Mobile Wireless
customers who are Heavy Data Users on their rate plan—who are prioritized with
our T-Mobile Home Internet customers after exceeding the relevant threshold for
the current billing cycle. In general, T-Mobile Home Internet (available in
select locations) customers receive the same network prioritization as Mobile
Wireless Heavy Data Users. As of January 18, 2024, new T-Mobile Home Internet
customers who exceed 1.2TB of data usage for the current billing cycle are Home
Internet Heavy Data Users who will be prioritized last on the network. Because
T-Mobile Home Internet equipment is intended to be stationary and is only
available in limited areas, these customers should be less likely to notice
congestion in general.

Where the network is lightly loaded in relation to available capacity, a
customer whose data is prioritized higher than other traffic will notice little,
if any, effect from having higher priority. This will be the case in the vast
majority of times and locations. Customers may notice reduced speeds in
comparison to customers with a higher priority during network congestion. At
times and at locations where the network is heavily loaded in relation to
available capacity, these customers will likely see significant reductions in
data speeds, especially if they are engaged in data-intensive activities.
Customers should be aware that these practices may occasionally result in speeds
below those typically experienced on our 5G or 4G networks, including a greater
likelihood of reduced speeds in the lower end of the speed ranges. Depending on
the extent of network congestion, these customers may notice more frequent
impacts to some video streaming, file downloads, and other high-bandwidth
activities. T-Mobile constantly works to improve network performance and
capacity, but there are physical and technical limits on how much capacity is
available. In constrained locations the frequency of heavy loading in relation
to available capacity may be greater than in other locations. When network
loading goes down or the customer moves to a location that is less heavily
loaded in relation to available capacity, the customer's speeds will likely
improve.

Additionally, T-Mobile offers other services to its customers that use the same
network infrastructure and resources as its broadband internet access services
and are given priority over other traffic on the network. These other services
currently include calling-related services like Voice over Internet Protocol
(VOIP), Voice over new radio (VoNR), Voice over LTE (VoLTE), Video over LTE
(ViLTE), and data priority for Wireless Priority Service. More services may be
added, such as to serve other public safety needs or organizations designated by
the Department of Homeland Security for critical infrastructure. These services
may affect the availability of network resources for broadband internet access
services and enterprise offerings, which may be noticeable in times of
congestion. Similarly, Wireless Priority Service traffic may preempt other
traffic during times of extreme congestion, which means that, in rare cases, we
may interrupt an active data or voice session to support public safety or
critical infrastructure needs.

What is a Heavy Data User?

To provide the best possible experience and minimize capacity issues and
degradation in network performance for the most possible customers, we manage
significant high-speed data usage on the vast majority of our plans through
prioritization. Heavy Data Users (as defined by a customer’s rate plan) will
have their data usage prioritized below the data usage (including tethering) of
other customers at times and at locations where there are competing customer
demands for network resources. This may result in slower data speeds. At the
start of the next bill cycle, the customer's usage status is reset, and this
data traffic is no longer prioritized below other traffic. Customers who use
data in violation of their Rate Plan terms or T-Mobile's Terms and Conditions
may be excluded from this calculation. Data features that may not count against
the high-speed data allotment for some plans, such as certain data associated
with Music Freedom, or Binge On, still count towards all customers' usage for
this calculation. Smartphone Mobile HotSpot (tethering) data is also included in
this calculation. Data used for customer service applications, such as the
T-Mobile My Account app does not count towards customers' usage for this
calculation. To help avoid application of this practice, and reduce mobile data
consumption, customers can set automatic updating of apps, podcasts, and file
downloads to run off Wi-Fi (Make sure to connect to Wi-Fi to update applications
and system periodically).

For most T-Mobile-branded rate plans, a "Heavy Data User" is defined as a
customer using more than a set amount of data on a billing cycle (generally 50GB
or 100GB). As of January 18, 2024, new T-Mobile Home Internet customers using
more than 1.2TB of data in a billing cycle are also considered Heavy Data Users.
The threshold number is periodically evaluated across our rate plans and brands
to manage network traffic and deliver a good experience to all customers while
offering a range of customer choices. You can always check the threshold amount
for a rate plan by speaking with a representative, review our rate cards on
T-Mobile.com, or by logging in to my.t-mobile.com, or the T-Mobile app. Your
total "on-network data" is the number used for purposes of heavy data usage
prioritization. The term "Heavy Data User" does not apply to customers on Go5G
Next, Go5G Plus, and Magenta MAX plans (a customer choice we are offering as we
explore the expanding capacity of our 5G network), or on a small number of
T-Mobile-branded business and government-oriented plans, which are not subject
to a threshold.

What can I expect if I choose a rate plan WITHOUT unlimited data?

To deliver a range of customer choices, T-Mobile continues to offer a small
number of rate plans that allow customers to select a limited amount of
high-speed on-device data instead of unlimited. On these plans, if your total
high-speed data usage exceeds your selected high-speed allotment during a
billing cycle, we reduce your data speed to 2G speeds (for most plans, 128 kbps)
for the remainder of that billing cycle.

Customers on some limited high-speed plans may still have extremely high data
usage and be Heavy Data Users under certain circumstances, including if their
plan enables access to significant amounts of data that does not count against
their high-speed data allotment. Certain features, such as Music Freedom and
some Binge On content on qualifying rate plans, data used by certain T-Mobile
customer service applications, such as the T-Mobile App, and the federal
telehealth VA Video Connect app, do not count against high-speed data allotments
when detected by our network. While T-Mobile continues to expand its network
capacity, some network management for these scenarios is still required because
very heavy data usage at times and places of competing network demands can
affect the network performance for other customers.

What do I need to know about video optimization?

T-Mobile uses streaming video optimization technology. Streaming video
optimization improves overall data usage management of the network, resulting in
greater network speeds and throughput for other customers using data because
less network payload is dedicated to video. For customers on limited high-speed
plans, optimization also helps customers stretch their high-speed data while
streaming video. For video that is not self-optimized by the video provider, we
adjust the delivery rate for streaming video, which causes the video to be
delivered in lower resolutions and to use less data.

Video optimization occurs only for data streams that are identified by our
packet-core network as video or where the video provider has chosen to establish
protocols to self-optimize its video. Some videos, like those consumed via VPN,
Apple Private Relay, or while tethering, may be difficult to identify as video
and therefore cannot be optimized. The streaming video optimization process
applies to content identified as video, regardless of the content itself or the
website that provides it. While many changes to streaming video files are likely
to be indiscernible, the optimization process may impact the appearance of the
streaming video as displayed on a user's device. In some instances, video
optimization may also identify and treat downloads of video files as if they
were video streams. However, T-Mobile offers content providers a way to opt-in
to a protocol to help identify video downloads to ensure they are not treated as
streaming video.

Video streaming optimization, when connected to the cellular network, delivers a
SD-quality (up to 2.5 Mbps) video experience instead of a higher resolution
version (e.g. HD, typically 1080p or Ultra HD, max 4K), which is better suited
for larger screens. Video optimization is not applied when a device is using
Wi-Fi to connect to a non-T-Mobile network.

Customers can choose plans where SD-quality video optimization is always
enabled, or may choose to activate and enable a feature or plan where video
streams at speeds that provide up to UHD video capability (max 4K), in the
United States.Some of our customers are on data plans that include video
optimization as a customer-controlled feature called "Binge On," which customers
may choose to disable and re-enable at any time. Some video providers may choose
to self-optimize their video content or opt-out of the Binge On program (see
listing). The Binge On optimization technology is not applied to the video
services of these providers and high-speed data consumption will continue as if
Binge On were not enabled.

Additional information, including technical criteria for content provider
participation in the Binge On program or video file download protocol, is
found here. Customers who have plans that are no longer for sale may have
different video features available and should check www.myT-Mobile.com for more
information.

How does T-Mobile manage tethering?

Some high-speed smartphone data plans include a data allotment for Smartphone
Mobile HotSpot (tethering). While we permit tethering pursuant to the terms,
conditions, and allotments of your data plan, significant tethering) usage can
affect on-device network performance for all customers. To ensure the best
possible on-device experience, and to minimize capacity issues and degradation
in network performance, we prioritize on-device data (except that of our
currently offered mobile internet plans 30GB or higher, our Project 10Million
and some other education-focused mobile internet plans, home broadband, and
Heavy Data Users, as described above) over tethering data at times and at
locations where there are competing customer demands for network resources,
which may result in slower tethering speeds.

Some plans may include maximum speeds for tethering services. Many of our
current plans include a set amount of high-speed tethering, after which
tethering usage continues at a maximum of 600kbps (3G speeds). The T-Mobile
Essentials plan includes tethering at a maximum of 600 kbps. Customers may also
choose an add-on feature for a set amount of high-speed tethering data.
Depending on the capability of your device, tethering your device to other
lawful devices is permitted up to 10 devices, pursuant to the terms, conditions,
and allotments of your data plan. Some video consumed while tethering may be
difficult to identify as video and therefore cannot be optimized. See your plan
for details.


PERFORMANCE METRICS

What speeds and performance can T-Mobile-branded Broadband Internet Access
Services customers expect?

Many factors affect the speed and performance customers experience, including
the programs or services running on the device, proximity to a cell site, the
capacity of the cell site, weather, the surrounding terrain, use inside a
building or moving vehicle, radio frequency interference, how many other
customers are attempting to use the same spectrum resources, any high-speed data
allotment, video optimization, the rate plans or features you select, and uses
that affect your network prioritization, such as whether you are using
Smartphone Mobile HotSpot (tethering) or if you are a Heavy Data User. Customer
devices also have varying speed capabilities and may connect to different
networks depending on technology. Your network experience and access may also be
impacted if you fail to pay amounts you owe T-Mobile.

Based on internal analysis and projections from third-party, crowd-sourced data
and subject to the factors described in these pages, T-Mobile expects T-Mobile-
customers with recent broadband-capable devices and qualifying service will
experience the speeds and latency listed below on our 5G and 4G networks. These
ranges are projections based on roughly the 25th and 75th percentiles of network
tests.

The information detailed below is paired with general types of plans that will
typically receive those speed and latency ranges. You can also find a plan’s
specific ranges on that plan’s Broadband Label, which is accessible where you
shop for your plans, including on our plans pages, on the phone, or at retail
store.

 

Speed & Latency


SPEED

The term "speed" is commonly used as a shorthand way to describe the rate at
which a particular broadband Internet access service can transmit data. This
rate (or speed) is typically measured in the number of kilobits or megabits
transmitted in one second (Kbps or Mbps). Some applications like email or basic
web browsing do not require high-data speed to function very well, while other
activities like high-definition video streaming or transferring large data files
are better experienced with higher data speeds.


LATENCY

Latency, also known as delay, is the amount of time from when a data packet is
sent to when it is received. For Broadband Internet Access Services, latency is
the round-trip time it takes for a data packet to travel between two endpoints
on the Internet (from point A to point B and then back to point A) and is
usually expressed in milliseconds ("ms"). Some applications, such as email, can
tolerate a substantial amount of latency without any noticeable impact on the
application's performance, while other applications, such as real-time video
conferencing, require lower latency to function properly.

 

Mobile Wireless & Temporary Fixed Wireless

5G Network - On-Device for Most Plans

Download Speeds: Typically between 89 – 418 Mbps. Upload Speeds: Typically
between 6 – 31 Mbps. Latency: Typically between 17 – 32 ms

5G Network - On-Device for Select Plans

Download Speeds: Typically between 79 - 357 Mbps. Upload Speeds: Typically
between 6 – 30 Mbps. Latency: Typically between 17 – 32 ms.

 

5G Network: Temp Fixed Wireless & Hotspot/Tethering

Download Speeds: Typically between 74 – 327 Mbps. Upload Speeds: Typically
between 6 – 30 Mbps. Latency: Typically between 17 – 32 ms

(On-device for our currently offered Mobile Internet plans with 30GB or more per
month and via temporary fixed wireless including Internet Lite,  capped Business
Internet, and Smartphone Mobile Hotspot/Tethering for plans including 5G
tethering.)

 

4G Network: On-Device for Most Plans.

Download Speeds: Typically between 14 – 68 Mbps. Upload Speeds: Typically
between 2 – 10 Mbps. Latency: Typically between 26 – 46 ms

4G LTE Network: On-Device for Select Plans. Download Speeds: Typically between
13 – 61 Mbps. Upload Speeds: Typically between 2 – 11 Mbps. Latency: Typically
between 26 – 46 ms. (Via Smartphone Mobile HotSpot/Tethering, for Plans
Including 5G Tethering and for our Mobile Internet plans offered after December
12, 2020 with 30GB or more per month, and temporary fixed wireless including
Internet Lite, and capped Business Internet)

4G Network: Temp Fixed Wireless & Hotspot/Tethering

Download Speeds: Typically between 13 – 57 Mbps. Upload Speeds: Typically
between 2 – 12 Mbps. Latency: Typically between 26 – 46 ms. (On-device for our
Mobile Internet plans with 30GB or more per month and via Project 10Million and
some other education Mobile Internet plans, temporary fixed wireless including
Internet Lite, capped Business Internet, and Smartphone Mobile Hotspot/Tethering
for plans including 4G tethering.)

 

Wireless Internet

5G Network: Generally Available Wireless Business Internet

Download Speeds: Typically between 77 – 292 Mbps. Upload Speeds: Typically
between 18 – 31 Mbps. Latency: Typically between 19 – 37 ms

 

5G Network: Wireless Home Internet, Wireless Small Business Internet, Wireless
Business Internet Eligible

Download Speeds: Typically between 72 – 245 Mbps. Upload Speeds: Typically
between 15 – 31 Mbps. Latency: Typically between 19 – 37 ms

 

4G Network: Generally Available Wireless Business Internet

Download Speeds:Typically between 37 – 119 Mbps. Upload Speeds: Typically
between 7 – 25 Mbps. Latency: Typically between 24 – 40 ms

 

4G Network: Wireless Home Internet, Wireless Small Business Internet

Download Speeds: Typically between 30 – 110 Mbps. Upload Speeds: Typically
between 6 – 23 Mbps. Latency: Typically between 24 – 40 ms

The ranges above represent network performance nationally on recent devices and
may differ from future network conditions or from what you purchased as part of
your current rate plan when you first activated it. As described above, your
experience may also differ based on, e.g., your choice of rate plan and device,
or the number of devices connected to the router in the case of Home Internet.
You may occasionally experience speeds, latency, or other network capabilities
outside the ranges available as part of your service. Performance for our
temporary fixed wireless offerings (Internet Lite, capped Business Internet)
reflects our nationwide network given the moveable nature of those services.
Download and upload speeds may be lower in the initial locations where these
products are activated.

Some plans may include maximum speeds for some services, including someT-Mobile
wearables plans which provide a maximum of 600 kbps and T-Mobile IoT plans which
provide a maximum of 128kbps. See your plan for details.

Where are these speeds available?

To access a given network technology (e.g., low-band 5G), you must have a
compatible device and be within the coverage area for that service (e.g., a
low-band 5G device in a low-band 5G coverage area). Learn more about device
capabilities by reviewing your user manual or find information about devices
here (https://www.t-mobile.com/cell-phones). Additionally, a 5G-compatible SIM
card may be required to access the T-Mobile 5G network. As noted above, devices
operating on T-Mobile's nationwide 5G network may, in some areas, use both 4G
LTE and 5G signals and dynamically route traffic between the signals to support
your connectivity. The network architecture providing dual connectivity could
result in instances where your device indicates a 5G connection, even though you
are temporarily utilizing only 4G LTE. As 5G technology develops, devices will
be able to experience direct and continuous 5G in more places.


COMMERCIAL TERMS

What terms and conditions apply to T-Mobile's Broadband Internet Access
Services?

T-Mobile's Broadband Internet Access Services are subject to the T-Mobile Terms
and Conditions at
https://www.t-mobile.com/responsibility/legal/terms-and-conditions. Specific
information about our Broadband Internet Access Services can be found under the
heading "Using Our Network" and certain uses of our network are also prohibited
as described under the heading "What are the Permitted and Prohibited Uses for
my Device and Service."

If you use your data plan in a manner that could interfere with other customers'
service, affect our ability to allocate network capacity among customers, or
degrade service quality for other customers, we may suspend, terminate, or
restrict your data session, switch you to a more appropriate data plan, or
terminate your service. For example, applications which automatically consume
unreasonable amounts of available network capacity or are designed for
unattended use are prohibited as they may interfere with our ability to provide
a good service experience for the majority of our customers, cause capacity
issues, and/or degrade network performance. Applications or services that would
interfere with T-Mobile's delivery of a customer-chosen plan or feature, e.g.,
content filtering, may be unavailable while the customer continues to choose
that plan or feature.

The experience of government and enterprise customers, including through E-Rate,
may also be governed by an applicable rate plan terms sheet, government
contract, or Major Account Agreement.

What terms and conditions apply to T-Mobile's Broadband Internet Access
Services?

T-Mobile offers mobile Broadband Internet Access Services for smartphones, basic
phones, tablets, netbooks, USB modems, mobile hotspot devices, and other
wireless devices over our 2G, 4G, and 5G broadband networks. Your data plan may
feature a specific amount of high-speed data, after which your data speed may be
reduced or your data access may end for the remainder of the billing cycle. If
your data plan features a specific amount of high-speed data, certain uses of
the network may not count against that allotment.

Your plan includes access to the technologies, features, and services that were
available and that you purchased when you first activated your current rate
plan. You may have temporary access to new services while they are being tested
or made available for purchase. Temporary access to some new technologies,
services, or features (e.g. advanced 5G use cases) may provide noticeable
network experience benefits, like significantly increased speeds, lower latency,
or other performance improvements. Your temporary access may end at any time,
but we may begin offering access for purchase.

You can visit our Network Management and Performance Metrics pages for
information on how we manage data for different rate plans, users, and
experiences. Additionally, you can find more information and Broadband Labels
about our current data plans for our services, including prices, terms and
conditions, high-speed data allotments, and other features, please see the
following:

Wireless Mobile Customer Plans (https://www.t-mobile.com/cell-phone-plans,
http://prepaid.t-mobile.com/prepaid-plans,
https://prepaid.t-mobile.com/prepaid-plans/connect)

Wireless Home Internet Customer Plans (https://www.t-mobile.com/isp)

Rate Card (https://www.t-mobile.com/ratecard)

Business and Government Plans (https://business.t-mobile.com)

Schools and libraries seeking to participate in the E-Rate program may be
eligible to purchase Broadband Internet Access Services under existing contracts
between T-Mobile and government agencies. Schools and libraries interested in
learning about eligibility to purchase under these contracts and the Broadband
Internet Access Services available under these contracts should contact their
account representative.


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