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HELPCENTER


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How to Use the 365 HelpCenter
 1. 365 Retail Markets
 2. 365 Retail Markets Things to Know!
 3. HelpCenter

Using the HelpCenter - External
Updated 10 months ago
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Table of Contents
 * Overview
 * Accessing Articles
 * NOTE
 * Log In
 * Create an Account
 * Account Features
 * Track Support Tickets
 * Saved Resources


 


OVERVIEW

Welcome to the 365 HelpCenter, the 24/7 online support portal for 365
MicroMarket, Vending, and Dining products. The 365 Help Center is our knowledge
base and support portal, designed to put the information you need right at your
fingertips, whenever and wherever you need it. Our user-friendly guides and
articles were designed to quickly give you the information you need about our
technology. Find answers to frequently asked questions, print documents, master
web-based administration tools, and learn valuable troubleshooting tips to
reduce down time in your market.

Our HelpCenter is designed with helpful features that allow you to:

 * Submit and track Support tickets
 * Download 365 Wing Cards, documents, and how-to guides
 * Get troubleshooting tips and videos
 * Access the site on any device, with a mobile-friendly user interface

 

You can access the HelpCenter by navigating to help.365retailmarkets.com OR you
can access by clicking Help in the upper right corner of ADM.



 


ACCESSING ARTICLES

The 365 HelpCenter does NOT require a login in order to view articles (with the
exception of organization-specific articles which will require a login). You can
simply search for the information you need and view relevant articles. However,
if you would like to track your Support tickets and bookmark articles in your
Saved Resources, a login is needed.

 * I've logged in to the HelpCenter previously:
   * If you have logged in to our HelpCenter in the past, simply click Log In
     and enter your credentials.
 * I haven't logged in to the HelpCenter before:
   * If you haven't logged in to our HelpCenter but have emailed in to Support,
     you may already be registered in the system and just need to create a
     password. To do so, proceed to Log In.
   * If you have not emailed in to Support, proceed to Create an Account.
   * If you do not want to create an account, simply start searching for the
     information you need.


NOTE

The HelpCenter login is different from your ADM or SmartHQ credentials.

 


LOG IN

You can view articles without logging in, but if you would like to track Support
tickets or save articles to your Saved Resources on the HelpCenter, you will
need to log in. 

 1. Click Log In.
    
    
    (Click image to enlarge it)

 2. Click Get a password.
    
    
    (Click image to enlarge it)

 3. You will then be prompted to enter your email address in. This should be
    your work email address or the email you most commonly use to contact 365.
    
    
    (Click image to enlarge it)

 4. You will then receive an email to reset your password. Once you have done
    that, you can log in and track your Support tickets as well as save
    frequently used articles to your Saved Resources.

 


CREATE AN ACCOUNT

Your account activity is tied to your email address. When registering, we
recommend using your work email address or the email you most commonly use to
contact 365.

 1. Click Log In.
    
    
    (Click image to enlarge it)

 2. Click Sign Up.
    
    
    (Click image to enlarge it)

 3. Enter your first and last name as well as your email address. Then
    click Sign Up.
    
    
    (Click image to enlarge it)

 4. You will receive an email to complete the account registration. Once you
    have done that, you can log in and track your Support tickets as well as
    save frequently used articles to your Saved Resources.


 


ACCOUNT FEATURES

If you are logged in using the email address you've emailed Support with, you
have the ability to track Support tickets and save useful articles to your Saved
Resources. For more information on accounts, refer to Accessing Articles.

 


TRACK SUPPORT TICKETS

 1. Click the Ticket History or Tickets button. This will only show if you are
    logged in.
    
    
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 2. You will then be able to view tickets you have submitted and tickets you are
    CCed on by clicking the appropriate button. You will see the following
    information for tickets:
    * Subject of ticket
    * Ticket number
    * When the ticket was created
    * When the last activity on the ticket was
    * The status of the ticket (awaiting your reply, solved, etc.)
    
    (Click image to enlarge it)

 3. Clicking on the subject field will allow you to see the conversation thread
    and reply.
    
    
    (Click image to enlarge it)

 


SAVED RESOURCES

If you have an article that you use frequently, you can save it to your Saved
Resources section for quick future reference. This only applies if you are
logged in to the HelpCenter.

 1. To save an article to your Saved Resources, simply click the Follow button
    at the top of the article.
    
    
    (Click image to enlarge it)

 2. To access your Saved Resources, click the Saved Resources button at the top
    of the HelpCenter. You will then see a list of all articles you have
    followed. To remove an article from this list, click the article name and
    then click the Unfollow button once the article loads up.
    
    
    (Click image to enlarge it)

 

Quick Links
 * 365retailmarkets.com
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Contact Us
 * Submit a Ticket
 * support@365smartshop.com
 * (888) 365-6282 - US Support
 * International Support Numbers
    * +44 800 145 6152 - UK Support
    * +39 028 295 2763 - Italy Support
    * +353 1800 851 269 - Ireland Support
    * +61 1800 931 693 - Australia Support
    * +41 80-000-14-44 - Switzerland Support
    * +31 8003510060 - Netherlands Support
    * +34 900 933 294 - Spain Support
    * +33 801840539 - France Support
    * 0049 (0) 911 98104000 - Germany Support
    * +32 80015450 - Belgium Support
    * +35 280081189 - Luxembourg Support
    * +35 8800413856 - Denmark Support
    * +35 8800413856 - Finland Support
    * +43 800232935 - Austria Support
    * +46 20127023 - Sweden Support

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