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Meet Mirantis at KubeCon North America, Oct 26-28.   Learn More

Meet Mirantis at KubeCon North America, Oct 26-28.

Learn More

 * Blog
 * Store
 * Docs
 * Support
 * 

Mirantis | Ship Code Faster
 * Application Delivery
 * Products
   
   Mirantis Flow
   
   Data Center as a Service
   
   Mirantis
   Kubernetes Engine
   
   Enterprise container platform
   
   Mirantis
   OpenStack for Kubernetes
   
   Private cloud platform
   
   Lens Autopilot
   
   Accelerate Your Modern Application Delivery
   
   Mirantis
   Secure Registry
   
   Enterprise container registry
   
   Lens
   
   The world’s most popular Kubernetes IDE
   
   Mirantis
   Container Cloud
   
   Container infra management
   
   Mirantis
   Container Runtime
   
   Industry leading runtime
   
   k0s
   
   The certified enterprise Kubernetes distribution

 * Why Mirantis?
   
   
   SHIP CODE FASTER WITH GUARANTEED OUTCOMES
   
   Mirantis provides a complete, managed solution that puts the power of cloud
   native in your hands.
   
   LEARN MORE
   
   Why Mirantis
   
   Customer Stories
   
   Open Source
   
   Partners
   
   
   BELOVED BY CUSTOMERS
   
   READ CASE STUDIES
 * What We Do
   
   
   OPERATIONS & SUPPORT
   
   Maximize the uptime and value of your cloud native infrastructure through a
   Mirantis Support subscription.
   
   LEARN MORE
   
   Services
   
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   Use Cases
   
   Container Security Edge Computing NFV Infrastructure AI/ML Agile IT Cloud
   Native Applications
 * Learn
   
   
   MIRANTIS TRAINING
   
   We offer a comprehensive suite of courses and certification exams to address
   the Cloud Computing objectives of administrators, developers, and architects.
   
   VIEW COURSES
   
   Training
   
   Resources
   
   Cloud Native Cookbook
   
   Webinars
   
   Blog
   
   Events
   
   eBooks
   
   Podcasts

 * Try It Free
 * CONTACT US


 * Blog
 * Store
 * Docs
 * Support
 * Application Delivery
 * Products
    * Mirantis Flow
    * Mirantis Container Cloud
    * Mirantis Kubernetes Engine
    * Lens Autopilot
    * Mirantis Secure Registry
    * Mirantis Container Runtime
    * Mirantis OpenStack for Kubernetes
    * Mirantis Open Source
    * Lens
    * K0s

 * Why Mirantis?
    * Why Mirantis
    * Customer Stories
    * Open Source
    * Partners

 * What We Do
    * Services
    * Training
    * Industries
    * Financial Services
    * Government & Education
    * Healthcare
    * Manufacturing
    * Telco
    * Use Cases
    * Container Security
    * Edge Computing
    * NFV Infrastructure
    * AI/ML
    * Agile IT
    * Cloud Native Applications

 * Learn
    * Cloud Native Cookbook
    * Webinars
    * Podcasts
    * Blog
    * Resources
    * Events
    * eBooks

 * Try It Free CONTACT US


MIRANTIS OPSCARE PLUS
& OPSCARE




GET A SUPPORT SUBSCRIPTION SIGN IN


TRUST THE CLOUD NATIVE INFRASTRUCTURE EXPERTS

When you head to production with Mirantis cloud offerings – or whenever you need
responsive and expert-level support to ensure your timetable meets its goals –
you can find peace of mind in knowing that we have your back. Once your Mirantis
solution is installed, you can be assured that we will help you maximize its
uptime and value. You can trust your critical business system with Mirantis, a
company with the highest level of Open Cloud technical know-how and customer
satisfaction.

We offer support subscriptions for the following:

 * Mirantis Flow including Mirantis Container Cloud, Mirantis Kubernetes Engine
   (formerly Docker Enterprise), Mirantis OpenStack for Kubernetes, and others

 * Lens Kubernetes IDE and k0s Open Source offerings



Support Subscription Brochure



Incident Response Times


SUPPORT OPTIONS AND SERVICE LEVEL AGREEMENTS

For our Mirantis Cloud Native Platform suite of products, we offer multiple
levels of support tailored for cloud native infrastructure that is either fully
managed by Mirantis or managed by your IT Ops team for business and mission
critical workloads or development/ non-production purposes. Both OpsCare and
OpsCare Plus include Lens for enhanced visibility into your infrastructure and
provide you with “Always On” 24x7x365 proactive support.

   
 * OpsCare Plus
 * OpsCare
 * DevCare
   GET A SUPPORT SUBSCRIPTION


OPSCARE PLUS

Fully Managed Service

We understand the critical nature of cloud native infrastructure, and with our
OpsCare Plus managed services offering, we map our IT operations to the needs of
your business to provide the best methodology for running your solution within
the constructs of your processes. For business critical workloads such as
customer-facing apps, NFV, or IT-as-a-service, we strongly recommend OpsCare
Plus to operate your cloud at peak operating conditions and maximize the value
of your cloud investment.

Support Level: OpsCare Plus

Fully managed remote operations with up to 99.99% SLA

OpsCare benefits plus:

 * Enhanced SLA

 * Designated CSM

 * Full ITIL Service Management suite

 * Lifecycle management

 * Monthly & quarterly reviews

 * Customer advocacy & roadmap planning

 * Alert management

 * Phone, web, email

 * Minimum 1 year


OPSCARE

Your “Container Co-Pilot”

If you choose to manage your cloud internally, we provide a range of support
offerings which include a thorough support onboarding process to gather
deployment information, set up support processes and train your IT operations
team on those processes. We also offer an improved Co-Pilot experience with
OpsCare, with proactive support via active monitoring & alerting. You gain
increased visibility into your infrastructure when using the included Lens
Spaces, and Mirantis Container Cloud is the easiest way to deploy and manage
Kubernetes clusters. By enabling our alerting system to “call home”, critical
alerts can be sent to Mirantis along with your team, bringing our support
organization closer, faster to the point of issues, with clearly identified
escalation processes.

Support Level: OpsCare

 * 24x7x365 support for production Co-Pilot Approach

 * Ability to connect LMA (alerts) to Mirantis support and your team (Mirantis
   Container Cloud Required)

 * 24×7 support for cases

 * Enhanced SLA beyond

 * Escalation management

 * Phone, web, email


DEVCARE

Support for Lens or k0s

If you have a need for support of use of Lens or k0s in your development
environment, please contact us about DevCare. DevCare is designed for enterprise
end users working with cloud native technologies and Kubernetes on a daily
basis. The support service covers the usage of selected products typical in the
local development, operations and site reliability engineering work that does
not require a mission-critical enterprise-grade subscription. Some customers
need this for compliance.

Support Level: DevCare

 * Site-wide licensing with per-seat based pricing

 * Business day support

 * Knowledge base

 * Web, email

 * Minimum 3 months

“The team at Mirantis rocks. It’s your willingness to work through the
challenges that keeps us coming back for more.”

— John Sengenberger
Sr. Platform Architect, Netskope

 * 
 * 
 * 
 * 

900 E Hamilton Avenue
Suite 650
Campbell, CA 95008
+1-650-963-9828

Privacy Policy

PRODUCTS

 * Mirantis Flow
 * Mirantis Container Cloud
 * Mirantis Kubernetes Engine
 * Mirantis Secure Registry
 * Mirantis Container Runtime
 * Mirantis OpenStack for Kubernetes
 * Swarm

RESOURCES

 * Downloads
 * Login to Support
 * What Is Kubernetes?
 * What is the Software Defined Data Center?
 * Getting Started: k0s
 * Getting Started: Lens
 * Training

ABOUT

 * Contact
 * Careers
 * Company
 * Locations
 * Meet the Team

© 2005 - 2022 Mirantis, Inc. All rights reserved. “Mirantis” and “FUEL” are
registered trademarks of Mirantis, Inc. All other trademarks are the property of
their respective owners.



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