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 1. SAP Support Portal Home
 2. My Support
 3. Systems & Installations


CLOUD AVAILABILITY CENTER & CLOUD SYSTEM NOTIFICATION SUBSCRIPTIONS

 * Cloud Availability Center (CAC)
 * Cloud System Notification Subscriptions (CSNS)
 * Supported Products
 * FAQs
 * Troubleshooting


CLOUD AVAILABILITY CENTER

The Cloud Availability Center (CAC) offers you a personalized dashboard with
focus on relevant information about your cloud product availability and
maintenance.

 * See the cloud products that you own
 * Get easy and fast access to information that matters e.g. current status
 * Get an intuitive user experience with SAP Fiori it's built on

Check out the solution brief to explore the features and benefits of the Cloud
Availability Center at a glance.




CLOUD AVAILABILITY CENTER MIGRATION TO SAP FOR ME

SAP for Me provides access to all your SAP engagements and will become the
single point of entry to all support applications in early Q2/2023.

The Cloud Availability Center features are migrated into the SAP for Me portal,
and going forward any improvement will be done in SAP for Me. For detailed
information about the transition into SAP for Me please have a look at the user
guide for cloud availability features in SAP for Me. 

Information about the Systems & Provisioning customer dashboard that includes
the Availability features in SAP for Me can be found in the SAP for Me Online
Help. 

You can visit the SAP for Me portal via me.sap.com.


Access the Cloud Availability Center


Need help? Check out the user guide or read the FAQs below.

 



RELATED TOPICS

Start times and maximum scheduled downtime durations for SAP cloud services are
listed on the Maintenance and Major Upgrade Windows page.






CLOUD SYSTEM NOTIFICATION SUBSCRIPTIONS


The Cloud System Notification Subscriptions (CSNS) application
makes it easy to add, customize, and manage subscriptions to Cloud Availability
Center notifications.

Using this tool, SAP Cloud customers can remain constantly informed and receive
timely updates regarding their SAP Cloud Services, including – but not limited
to – planned and unplanned downtimes, and customer communication.

Check out the solution brief to explore the features and benefits of the Cloud
System Notification Subscriptions at a glance.



Access Cloud System Notification Subscriptions

Need help? Check out the user guide or read the FAQs below.






An S-user's view of CSNS



A super administrator's view of CSNS




SUPPORTED PRODUCTS

The Cloud Availability Center and Cloud System Notification Subscriptions are
available for a large number of cloud products. With very few exceptions, they
report their communicated availability in the Cloud Availability Center.



 * Business Process Intelligence Signavio
 * Customer Data Solutions
   * SAP Customer Data Cloud
   * SAP Customer Data Platform
 * Intelligent Situation Automation
 * Peppol Exchange service for the cloud edition of SAP Document and Reporting
   Compliance
 * SAP AI Business Services
   * Business Entity Recognition
   * Data Attribute Recommendation
   * Document Classification
   * Document Information Extraction
   * Invoice Object Recommendation
   * Service Ticket Intelligence
 * SAP Alert Notification service for SAP BTP
 * SAP Analytics Cloud (1)
   
 * SAP Asset Performance Management (1)
   
 * SAP Asset Strategy and Performance Management (1)
   
 * SAP Broker Reconciliation for Commodity Derivatives
 * SAP Business ByDesign (1)
   
 * SAP Business Network Asset Collaboration (1)
 * SAP Cash Application
 * SAP Central Invoice Management
 * SAP Cloud ALM
   
 * SAP Cloud for Customer (1)
   
 * SAP Cloud for Energy
 * SAP Cloud for Real Estate 2.0 (1)
 * SAP Cloud for Real Estate 3.0 (1)
 * SAP Cloud for Utilities Foundation
 * SAP Cloud Identity Access Governance (1) (2)
   
 * SAP Commerce Cloud
   * SAP Commerce Cloud
   * SAP Commerce Cloud, context-driven services
   * SAP Upscale Commerce
     
 * SAP Complaint Handling
 * SAP Connected Goods
 * SAP Consumer Sales Intelligence
 * SAP Content Agent service 
 * SAP Conversational AI
 * SAP CPQ
 * SAP Customer Engagement Center
   
 * SAP Customer Order Sourcing (1)
 * SAP Data Intelligence
   
 * SAP Data Privacy Integration
 * SAP Data Retention Manager
 * SAP Data Warehouse Cloud (1)
 * SAP Digital Manufacturing Cloud (1)
   
 * SAP Digital Payments Add-On
 * SAP Digital Vehicle Operations
 * SAP Document and Reporting Compliance service
 * SAP Document and Reporting Compliance, invoicing option for Brazil (nota
   fiscal eletronica)
 * * SAP Document and Reporting Compliance, inbound invoicing option for Brazil
     (nota fiscal eletrônica)
   * SAP Document and Reporting Compliance, outbound invoicing option for Brazil
     (nota fiscal eletrônica)
 * SAP Dynamic Visit Planning
 * SAP Edge Services
 * SAP Emarsys Customer Engagement
 * SAP Emarsys Customer Engagement, account engagement option
 * SAP E-Mobility
 * SAP Enable Now
 * SAP Enterprise Product Development (1)
 * SAP Enterprise Threat Detection, cloud edition
 * SAP Entitlement Management (1)
   
 * SAP Event Ticketing
   
 * SAP Excise Tax Management
 * SAP Extension Suite – Development Efficiency
   * AI Core (1)
   * AI Launchpad (1)
   * Application Autoscaler
   * Foundational services for SAP BTP
   * HTML5 applications service for SAP BTP
   * Identity Authentication
   * Java ALM for SAP BTP
   * Lifecycle management for SAP BTP, Cloud Foundry runtime
   * Object Store on SAP BTP
     
   * PostgreSQL on SAP BTP, hyperscaler option (1)
   * Redis on SAP BTP, hyperscaler option (1)
   * SAP Application Logging service for SAP BTP
   * SAP Application Logging service for SAP BTP, Cloud Foundry environment
   * SAP ASE service
   * SAP Audit Log service
   * SAP Authorization & Trust Management service
   * SAP BTP, ABAP environment (1)
   * SAP BTP, Cloud Foundry runtime
   * SAP BTP, Kyma runtime
   * SAP Build Apps (1)
   * SAP Business Application Studio (1)
   * SAP Cloud Transport Management 
   * SAP Continuous Integration and Delivery (1)
   * SAP Credential Store (1)
   * SAP Custom Domain service, Neo environment
     
   * SAP Custom Domain service, Cloud Foundry environment
   * SAP Data Quality Management, microservices for location data (1)
   * SAP Feature Flags service
   * SAP HANA as a Service
   * SAP HANA service for SAP BTP
   * SAP HANA spatial services
   * SAP HTML5 Application Repository service for SAP BTP
   * SAP Job Scheduling service
   * SAP Monitoring service for SAP BTP
   * SAP OData Provisioning
   * SAP Serverless Runtime service
   * SAP Web IDE
     
 * SAP Extension Suite – Digital Experience
   * SAP Cloud Portal service
     
   * SAP Document Center 
   * SAP Document Management service (1)
   * SAP Document service
   * SAP Fiori Cloud
   * SAP Forms service by Adobe
   * SAP Launchpad service (1)
   * SAP Mobile Services (1)
   * SAP Private Link service
   * SAP SuccessFactors Work Zone
   * SAP Web Analytics
   * SAP Work Zone
   * UI theme designer for SAP BTP, Cloud Foundry environment
   * UI theme designer for SAP BTP, Neo environment
   * UI5 flexibility for key users (1)
 * SAP Extension Suite – Digital Process Automation
   * SAP Business Rules service
   * SAP Process Automation
   * SAP Process Visibility service
   * SAP Task Center service
   * SAP Workflow Management
   * SAP Workflow service



 * SAP Financial Compliance Management
   
 * SAP for Agribusiness
   * SAP Agricultural Origination Portal
 * SAP for Life Sciences
   * Integration Hub for Life Sciences
   * SAP Batch Release Hub for Life Sciences
   * SAP Cell and Gene Therapy Orchestration
   * SAP Information Collaboration Hub for Life Sciences (1)
   * SAP Intelligent Clinical Supply Management (1)
 * SAP Global Track and Trace
 * SAP Group Reporting Data Collection 
 * SAP HANA Cloud
   
   * SAP HANA Cloud, SAP Adaptive Server Enterprise
   * SAP HANA Cloud, SAP Adaptive Server Enterprise replication
   * SAP HANA Cloud, data lake
 * SAP HANA Database & Analytics
   * SAP Big Data Services
 * SAP HANA Enterprise Cloud (1) (3)
 * SAP Health Engagement
 * SAP Industry Process Framework
 * SAP Innovation Management
   
 * SAP Integrated Business Planning (1)
   
 * SAP Integration Suite
   * SAP API Management
   * SAP Cloud Integration (1)
   * SAP Cloud Integration for data services
   * SAP Connectivity service
   * SAP Connectivity service (SAP BTP, Neo environment)
   * SAP Data Intelligence
   * SAP Destination service
   * SAP Destination service (SAP BTP, Neo environment)
   * SAP Event Mesh
   * SAP Integration Suite
   * SAP Master Data Integration
   * SAP Open Connectors
 * SAP Intelligent Agriculture
 * SAP Intelligent Product Design
   
   * SAP Intelligent Product Design, collaboration option
     
   * SAP Intelligent Product Design, engineering option
     
 * SAP Intelligent Returns Management 
 * SAP Intelligent Robotic Process Automation
 * SAP Intelligent Trade Claims Management
   
 * SAP Internet of Things
   
 * SAP Landscape Management Cloud
 * SAP Leonardo Machine Learning Foundation, development tools
   
 * SAP Litmos Training
 * SAP Localization Hub, tax service
   
 * SAP Logistics Business Network
   
 * SAP Market Communication for Utilities (1)
   
 * SAP Market Rates Management, Bring Your Own Rates data option
 * SAP Market Rates Management, Refinitiv data option
 * SAP Marketing Cloud (1)
   
 * SAP Master Data Governance, cloud edition
 * SAP Multi-Bank Connectivity (1)
   
 * SAP Omnichannel Promotion Pricing (1)
 * SAP Omnichannel Sales Transfer and Audit
 * SAP Order and Delivery Scheduling
 * SAP Order Management for sourcing and availability
 * SAP Order Management foundation
 * SAP Personal Data Manager
   
 * SAP Predictive Asset Insights (1)
   
 * SAP Predictive Replenishment 
 * SAP Print service
 * SAP Privacy Governance
 * SAP Process Visibility service
   
 * SAP Product Footprint Management
 * SAP Product Footprint Management for clean operations
 * SAP Product Lifecycle Costing
   
 * SAP Profitability and Performance Management Cloud
 * SAP Quality Issue Resolution
 * SAP RealSpend
   
 * SAP Resolve
   
 * SAP Responsibility Management
 * SAP Responsible Design and Production 
 * SAP Returnable Packaging Management
 * SAP Roambi
   
 * SAP Rural Sourcing Management (1)
 * SAP S/4HANA Cloud (1)
 * SAP S/4HANA Cloud for advanced financial closing
 * SAP S/4HANA Cloud for credit integration (1)
 * SAP S/4HANA Cloud for customer payments
 * SAP S/4HANA Cloud for intelligent intercompany reconciliation
 * SAP S/4HANA Cloud for projects
   * SAP S/4HANA Cloud for projects, project collaboration
     
   * SAP S/4HANA Cloud for projects, project collaboration – Freemium
   * SAP S/4HANA Cloud for projects, resource management (1)
 * SAP S/4HANA for procurement planning 
 * SAP Sales Cloud
   
   * SAP Intelligent Sales Execution
     
   * SAP Producer Pro
     
 * SAP Sales Cloud and SAP Service Cloud Version 2
 * SAP Self-Billing Cockpit
 * SAP Service Cloud
   
   * SAP Field Service Management
     
 * SAP Solution Sales Configuration, cloud edition
 * SAP Sports One
   
 * SAP Subscription Billing
   
 * SAP SuccessFactors
   
   * Callidus Connect
   * Callidus Contract Lifecycle management
   * Callidus ICM
   * Callidus Landing Pad
   * Callidus RevSym
   * Callidus Thunderbridge Analytics
   * Callidus User Management
   * Callidus Workflow
   * SAP Agent Connection
   * SAP Agent Lifecycle Management
   * SAP Agent Performance Management, Enterprise Edition
   * SAP Commissions
   * SAP Jam Collaboration
   * SAP Jam Communities
   * SAP SuccessFactors Employee Central Payroll
     
   * SAP SuccessFactors HXM Core
   * SAP SuccessFactors Learning
     
   * SAP SuccessFactors Onboarding
     
   * SAP SuccessFactors Recruiting Marketing
     
   * SAP SuccessFactors Recruiting Posting 
   * SAP SuccessFactors Validated Learning
   * SAP SuccessFactors Visa and Permits Management
     
   * SAP SuccessFactors Workforce Analytics
     
   * SAP Territory And Quota
 * SAP Supplier Problem-Solving
 * SAP Supply Base Optimization
 * SAP Translation Hub 
 * SAP Trading Platform Integration
 * SAP Variant Configuration and Pricing
 * SAP Warehouse Insights
 * SAP Watch List Screening



(1) Non-productive landscape information is also available for this cloud
service.


(2) Product does not yet report communicated availability in the Cloud
Availability Center.

(3) Product does not display planned downtime events in the Cloud Availability
Center, and subscriptions for this product are not managed through the Cloud
System Notification Subscription (CSNS) application.




FREQUENTLY ASKED QUESTIONS

Review answers to commonly asked questions about the Cloud Availability Center
and Cloud System Notification Subscriptions.



HOW CAN I ACCESS THE CLOUD AVAILABILITY CENTER AND CLOUD SYSTEM NOTIFICATION
SUBSCRIPTIONS?

To access the Cloud Availability Center (CAC), you need to log on to the SAP ONE
Support Launchpad with an S-user ID that has the authorization Display System
Data or Edit System Data assigned to it (see KBA 2587408). From the launchpad
homepage, click the corresponding tile to access CAC or use the direct link. You
can find the process details in the Cloud Availability Center User Guide.

From CAC, you can click on the settings icon in the top right corner of
the Cloud Availability Center and choose Manage Notifications. to access
the Cloud System Notification Subscriptions (CSNS) application. Alternatively,
use this direct link.



WHAT IS AN S-USER ID? HOW CAN I GET ONE?

The SAP S-user ID is a unique number that SAP uses for identification of
customers and partners on its web portals and databases. For example, you need
an S-user ID to access the SAP ONE Support Launchpad.

If you know your company’s user administrators, you can contact them to request
an ID for you. If you do not know who your user administrators are, contact SAP
Support.



WHAT NEEDS TO BE DONE TO SEE MY PRODUCTS AND SYSTEMS ON THE CLOUD AVAILABILITY
CENTER?

If you want to see your cloud products and systems for an installation on the
Cloud Availability Center, your S-user ID requires the authorization Display
System Data or Edit System Data for this installation.

To check if your user has got this authorization, check your user profile in the
Launchpad.



WHAT CAN I EXPECT TO SEE IN THE CLOUD AVAILABILITY CENTER?

The Cloud Availability Center offers a personalized dashboard view of the status
of your SAP cloud products; with the purpose of providing you with up-to-date
status on incidents (service disruptions/ interruptions/ degradation/
maintenance) occurring with your products. Your S-user personalization in the
SAP ONE Support Launchpad gives you a view of your products, the data centers,
URLs, and systems they reside on.

The Cloud Availability Center – automatically adjusted to your time zone – is
designed to assist you not only with your productive but also with your
non-productive systems. Please note that the non-productive landscape
information is currently only available for a limited set of cloud services.

The Cloud Availability Center delivers an at-a-glance view providing:


 * Your SAP products overview
 * Current and historical cloud solution status
 * Product and system views
 * Planned events
 * Latest notifications
   



WHAT CAN I EXPECT TO SEE ON THE CLOUD SYSTEM NOTIFICATION SUBSCRIPTIONS
APPLICATION?

Cloud System Notification Subscriptions (CSNS) allows SAP Cloud customers to
configure, customize, and subscribe to various SAP Cloud Service notifications.

Within CSNS, you can:

 * set your preferences for which types of notifications you would like to
   receive for cases of both planned and unplanned downtimes
 * set your customer communication notifications
 * manage the existing subscriptions and add new ones. 

Super administrators can also specify additional notification recipients.



WHICH CLOUD SERVICES ARE CURRENTLY SUPPORTING THE DISPLAY OF NON-PRODUCTIVE
SYSTEMS ON THE CLOUD AVAILABILITY CENTER?

Below listed SAP cloud services support the display of non-productive systems on
CAC:

 * SAP Business ByDesign
 * SAP Business Technology Platform, ABAP environment
 * SAP Cloud for Customer
   
 * SAP Digital Manufacturing Cloud
   
 * SAP Entitlement Management
 * SAP HANA Enterprise Cloud
 * SAP Integrated Business Planning
 * SAP Market Communication for Utilities
 * SAP Marketing Cloud
 * SAP S/4HANA Cloud
   



WHAT IS THE COMPANY ID AND TENANT ID?

When your product is provisioned in production, the system is given a Company
and Tenant ID. The Company ID was generated by SAP or by the system implementer.
If the Company ID is blank, then no name was given to your system at
implementation. The Tenant ID is generated by our systems when your product was
first provisioned.



HOW CAN I PROVIDE FEEDBACK ABOUT THE CLOUD AVAILABILITY CENTER OR CLOUD SYSTEM
NOTIFICATION SUBSCRIPTIONS?

You can provide feedback by using the SAP ONE Support Launchpad’s “Share Your
Feedback” feature. At the bottom of any page, you will find the “Share your
Feedback” link.

Once you click on it, a pop-up window will appear. When asked “What is your
feedback related to?”, choose “Cloud Availability Center (CAC)” from the
drop-down menu. Enter the subject and the feedback and submit your feedback.
The CAC or CSNS team will contact you.




TROUBLESHOOTING

Find solutions for commonly reported issues with the Cloud Availability Center
or the Cloud System Notification Subscriptions application.




I CAN'T SEE SOME OF MY SYSTEMS IN THE CLOUD AVAILABILITY CENTER.

For the majority of products, you can only view production systems in the Cloud
Availability Center. Your viewable systems are tied to your customer number and
accessed based on your S-user ID. If you are an administrator with multiple
systems and have another S-user ID, use the other ID to access other systems
that belong to a separate customer number (subsidiaries, different LOB, etc.).
Contact an administrator in your company and request additional privileges. Also
see question "What needs to be done to see my products and systems on the Cloud
Availability Center?" above.



I CAN'T SEE MY SAP CLOUD PRODUCTS AND SERVICES UNDER 'ADD SUBSCRIPTION' IN CSNS.

Your S-user ID needs to have the Display System Data or Edit System
Data authorization assigned to it (see KBA 2587408). These authorizations are
also required to see the SAP Cloud Services' availability data in the Cloud
Availability Center.



I (AS A SUPER ADMINISTRATOR) CAN SEE NON-S-USER CONTACTS UNDER 'OTHER USERS' IN
CSNS.

Cloud System Notification Subscriptions (CSNS) consolidates many existing cloud
service-specific subscription options. In some of these tools, the S-user ID was
not required for the creation of a subscription. These subscriptions were
migrated to CSNS.




ANY OTHER ISSUES? REQUEST TECHNICAL SUPPORT.

For any issues with regards to the Cloud Availability Center or Cloud System
Notification Subscriptions, report an incident under component
XX-SER-SAPSMP-SUP.


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