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Effective URL: https://www.compucom.com/solutions/employee-and-technology-support/
Submission: On May 25 via manual from IN — Scanned from DE
Effective URL: https://www.compucom.com/solutions/employee-and-technology-support/
Submission: On May 25 via manual from IN — Scanned from DE
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Use Website In a Screen-Reader Mode Accessibility Screen-Reader Guide, Feedback, and Issue Reporting Skip to Content ↵ENTER Skip to Menu ↵ENTER Skip to Footer ↵ENTER Manage Cookie Consent To provide the best experience, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Manage options Manage services Manage vendors Read more about these purposes Accept Deny View preferences Save preferences View preferences Opt-out preferences Privacy Policy {title} Client Login * Solutions * Workplace Technology * Employee and Technology Support * Digital Edge and Security * Connected Workplace * IT Staffing Solutions * Partners * Insights * Events * About * Our Company * Leadership * Corporate Responsibility * Sustainability * News * Careers * Connect * Solutions * Workplace Technology * Employee and Technology Support * Digital Edge and Security * Connected Workplace * IT Staffing Solutions * Partners * Insights * Events * About * Our Company * Leadership * Corporate Responsibility * Sustainability * News * Careers * Connect ALWAYS-ON TECHNICAL SUPPORT FOR YOUR ALWAYS-ON EMPLOYEES -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Get started now TECH SUPPORT THAT DELIVERS EXCEPTIONAL EXPERIENCES ALWAYS-ON SUPPORT FOR YOUR ALWAYS-ON EMPLOYEES Today’s employees demand a consistent, elevated support experience. Whether they are at home, at the office, or somewhere in between. And enterprises expect this elevated support to be combined with automation and AI to reduce costs and scale efficiently. We meet your employees where they are—offering flexible around-the-clock support for any device and more tools that empower hybrid and remote teams to solve issues independently. With five generations in the workforce, it’s key to consider the tech wants and needs will be different for everyone. Providing a better user experience is about being flexible and adapting to the ever-changing business needs. This enables your teams to work from anywhere on any device no matter the time of day or week. Running a productive, connected, secure business with a totally seamless user experience takes a partner you can trust with your tech and people. It takes Compucom. "...AMBITIOUS BUT NECESSARY OVERHAUL..." "Over the last fiscal year, IIROC completed the final phase of its infrastructure upgrade, vendor consolidation, and cloud computing transition program, an ambitious but necessary overhaul of their information technology that vastly increased our capabilities and reduced operating costs. As a result, IIROC was well prepared to move to a 100% work from home environment when that became necessary in mid-March 2020. Not only did employees seamlessly and securely continue their work from home, systems and people were ready for a massive increase in equity markets activity - activity that peaked in late March at twice the previous recorded highs." - Chair of IIROC - Investment Industry Regulatory Organization of Canada - Let's begin building a better workplace. Start here DIGITAL SUPPORT EXPERIENCE HELPFUL TECH SUPPORT, NO WAITING Get immediate digital support from automated and AI-assisted tech and real people around the clock. Empower employees with self-service features, including self-ticketing, password reset, and service requests. Remedy simple and complex issues via voice, text, chat or email options—whichever works best for your team. learn more DISPATCH SUPPORT SUPPORT FOR WHEREVER YOU ARE Experienced, certified technicians service corporate and employee-owned technology wherever the work is done—including employees working from home or in hybrid environments. Schedule a call CAMPUS SUPPORT SERVICES EVEN MORE FLEXIBILITY Experience our industry-leading service no matter where or how you need us with dedicated field dispatch support at corporate campuses, satellite, or remote locations, as well as a variety of flexible walk-in options. Personalize your support experience through our configurable Solution Café hubs, leading to increased incident close rates. Go contactless with digital lockers and vending machines or opt for face-to-face Campus-Based Support. get started THE BEST DIGITAL WORKPLACES PUT EMPLOYEE EXPERIENCE FIRST -------------------------------------------------------------------------------- Learn Why INSIGHTS * Unified Endpoint Management and Why it Matters for the Enterprise The Best Device Experiences for the Hybrid Workforce No Turning Back! Hybrid and remote work… Read more » Insights May 24, 2023 - 12:00 pm * Global Tensions, Chips, and the Supply Chain: How an MSP Can Help In April, China once again conducted military exercises off the coast of Taiwan, causing Asia-Pacific… Read more » Insights May 17, 2023 - 12:00 pm * EX, Technology, and the Watermelon Effect Happy Employees Equal Happy Customers: Taking Care of Your First Customers First Customer Experience (CX)… Read more » Insights May 9, 2023 - 12:00 pm * Unified Endpoint Management and Why it Matters for the Enterprise The Best Device Experiences for the Hybrid Workforce No Turning Back! Hybrid and remote work models are not going away. While there’s been a push to return to the office this year, and the average city office occupancy rates are over 50% for the first time since the pandemic, the… Read more » Insights May 24, 2023 - 12:00 pm * Global Tensions, Chips, and the Supply Chain: How an MSP Can Help In April, China once again conducted military exercises off the coast of Taiwan, causing Asia-Pacific tensions to move up the list of potential geopolitical supply chain issues to keep an eye on. Read more » Insights May 17, 2023 - 12:00 pm * EX, Technology, and the Watermelon Effect Happy Employees Equal Happy Customers: Taking Care of Your First Customers First Customer Experience (CX) is a hot topic issue, and rightly so. But are you taking care of your “first customers,” your employees, with the same care, commitment, and focus you give to your customers? Read more » Insights May 9, 2023 - 12:00 pm * Careers * Locations * Disclaimer & Legal * Privacy Policy * Trademark Info * Cookie Policy * Careers * Locations * Disclaimer & Legal * Privacy Policy * Trademark Info * Cookie Policy ©2022 CompuCom Systems, Inc. All rights reserved. ©2021 CompuCom Systems, Inc. All rights reserved. ©2022 CompuCom Systems, Inc. All rights reserved. ©2022 Compucom Systems, Inc. All rights reserved. SearchSubmitClear * Solutions * ← Back * Workplace Technology * Employee and Technology Support * Digital Edge and Security * Connected Workplace * IT Staffing Solutions * Partners * Insights * Events * About * ← Back * Our Company * Leadership * Corporate Responsibility * Sustainability * News * Careers * Connect * Solutions * ← Back * Workplace Technology * Employee and Technology Support * Digital Edge and Security * Connected Workplace * IT Staffing Solutions * Partners * Insights * Events * About * ← Back * Our Company * Leadership * Corporate Responsibility * Sustainability * News * Careers * Connect Manage consent English Accessibility Adjustments Reset Settings Statement Hide Interface Choose the right accessibility profile for you OFF ON Seizure Safe Profile Clear flashes & reduces color This profile enables epileptic and seizure prone users to browse safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations. OFF ON Vision Impaired Profile Enhances website's visuals This profile adjusts the website, so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others. OFF ON ADHD Friendly Profile More focus & fewer distractions This profile significantly reduces distractions, to help people with ADHD and Neurodevelopmental disorders browse, read, and focus on the essential elements of the website more easily. OFF ON Cognitive Disability Profile Assists with reading & focusing This profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements of the website more easily. OFF ON Keyboard Navigation (Motor) Use website with the keyboard This profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements. Note: This profile prompts automatically for keyboard users. OFF ON Blind Users (Screen Reader) Optimize website for screen-readers This profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software that is installed on the blind user’s computer and smartphone, and websites should ensure compatibility with it. Note: This profile prompts automatically to screen-readers. Content Adjustments Content Scaling Default Readable Font Highlight Titles Highlight Links Text Magnifier Adjust Font Sizing Default Align Center Adjust Line Height Default Align Left Adjust Letter Spacing Default Align Right Color Adjustments Dark Contrast Light Contrast High Contrast High Saturation Adjust Text Colors Cancel Monochrome Adjust Title Colors Cancel Low Saturation Adjust Background Colors Cancel Orientation Adjustments Mute Sounds Hide Images Read Mode Reading Guide Useful Links Select an option Home Header Footer Main Content Stop Animations Reading Mask Highlight Hover Highlight Focus Big Black Cursor Big White Cursor HIDDEN_ADJUSTMENTS Keyboard Navigation Accessible Mode Screen Reader Adjustments Read Mode Web Accessibility By Learn More Choose the Interface Language English Español Deutsch Português Français Italiano עברית 繁體中文 Pусский عربى عربى Nederlands 繁體中文 日本語 Polski Türk Accessibility StatementCompliance status We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs. Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments. If you wish to contact the website’s owner please use the website's form Screen-reader and keyboard navigation Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements: 1. Screen-reader optimization: we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website. These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack. 2. Keyboard navigation optimization: The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key. Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements. Disability profiles supported on our website * Epilepsy Safe Profile: this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations. * Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others. * Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily. * ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily. * Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it. * Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements. Additional UI, design, and readability adjustments 1. Font adjustments – users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more. 2. Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options. 3. Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions. 4. Content highlighting – users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only. 5. Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly. 6. Cognitive disorders – we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others. 7. Additional functions – we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions. Assistive technology and browser compatibility We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users. Notes, comments, and feedback Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements. If you wish to contact the website’s owner, please use the website's form Hide Accessibility Interface? Please note: If you choose to hide the accessibility interface, you won't be able to see it anymore, unless you clear your browsing history and data. Are you sure that you wish to hide the interface? Accept Cancel Continue Processing the data, please give it a few seconds... Press Alt+1 for screen-reader mode, Alt+0 to cancel