www.compucom.com Open in urlscan Pro
96.47.228.114  Public Scan

Submitted URL: https://t.sidekickopen51.com/Ctc/2H+23284/ccbnr04/Jl22-6q7W7lCdLW6lZ3m_W7qLDLX7c48XQW8dW1c61mXWxQW8byYnV4jzXShW57vj-15Bh3hDW5...
Effective URL: https://www.compucom.com/solutions/employee-and-technology-support/
Submission: On May 25 via manual from IN — Scanned from DE

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 * Solutions
   * Workplace Technology
   * Employee and Technology Support
   * Digital Edge and Security
   * Connected Workplace
   * IT Staffing Solutions
 * Partners
 * Insights
 * Events
 * About
   * Our Company
   * Leadership
   * Corporate Responsibility
   * Sustainability
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 * Solutions
   * Workplace Technology
   * Employee and Technology Support
   * Digital Edge and Security
   * Connected Workplace
   * IT Staffing Solutions
 * Partners
 * Insights
 * Events
 * About
   * Our Company
   * Leadership
   * Corporate Responsibility
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ALWAYS-ON TECHNICAL SUPPORT


FOR YOUR ALWAYS-ON EMPLOYEES

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Get started now


TECH SUPPORT THAT DELIVERS EXCEPTIONAL EXPERIENCES


ALWAYS-ON SUPPORT FOR YOUR ALWAYS-ON EMPLOYEES

Today’s employees demand a consistent, elevated support experience. Whether they
are at home, at the office, or somewhere in between. And enterprises expect this
elevated support to be combined with automation and AI to reduce costs and scale
efficiently.

We meet your employees where they are—offering flexible around-the-clock support
for any device and more tools that empower hybrid and remote teams to solve
issues independently.

With five generations in the workforce, it’s key to consider the tech wants and
needs will be different for everyone. Providing a better user experience is
about being flexible and adapting to the ever-changing business needs. This
enables your teams to work from anywhere on any device no matter the time of day
or week. 

Running a productive, connected, secure business with a totally seamless user
experience takes a partner you can trust with your tech and people. It takes
Compucom.  




"...AMBITIOUS BUT NECESSARY OVERHAUL..."

"Over the last fiscal year, IIROC completed the final phase of its
infrastructure upgrade, vendor consolidation, and cloud computing transition
program, an ambitious but necessary overhaul of their information technology
that vastly increased our capabilities and reduced operating costs. As a
result, IIROC was well prepared to move to a 100% work from home environment
when that became necessary in mid-March 2020. Not only did employees seamlessly
and securely continue their work from home, systems and people were ready for a
massive increase in equity markets activity - activity that peaked in late March
at twice the previous recorded highs."

- Chair of IIROC - Investment Industry Regulatory Organization of Canada -

Let's begin building a better workplace.

Start here


DIGITAL SUPPORT EXPERIENCE

HELPFUL TECH SUPPORT, NO WAITING

Get immediate digital support from automated and AI-assisted tech and real
people around the clock.  
 
Empower employees with self-service features, including self-ticketing, password
reset, and service requests.  
 
Remedy simple and complex issues via voice, text, chat or email
options—whichever works best for your team. 
learn more


DISPATCH SUPPORT

SUPPORT FOR WHEREVER YOU ARE

Experienced, certified technicians service corporate and employee-owned
technology wherever the work is done—including employees working from home or in
hybrid environments.

Schedule a call


CAMPUS SUPPORT SERVICES


EVEN MORE FLEXIBILITY

Experience our industry-leading service no matter where or how you need us with
dedicated field dispatch support at corporate campuses, satellite, or remote
locations, as well as a variety of flexible walk-in options. 
 
Personalize your support experience through our configurable Solution Café hubs,
leading to increased incident close rates.  
 
Go contactless with digital lockers and vending machines or opt for face-to-face
Campus-Based Support. 
get started


THE BEST DIGITAL WORKPLACES PUT EMPLOYEE EXPERIENCE FIRST

--------------------------------------------------------------------------------

Learn Why


INSIGHTS

 * Unified Endpoint Management and Why it Matters for the Enterprise
   The Best Device Experiences for the Hybrid Workforce No Turning Back! Hybrid
   and remote work… Read more »
   
   Insights
   
   May 24, 2023 - 12:00 pm
 * Global Tensions, Chips, and the Supply Chain: How an MSP Can Help
   In April, China once again conducted military exercises off the coast of
   Taiwan, causing Asia-Pacific… Read more »
   
   Insights
   
   May 17, 2023 - 12:00 pm
 * EX, Technology, and the Watermelon Effect
   Happy Employees Equal Happy Customers: Taking Care of Your First Customers
   First Customer Experience (CX)… Read more »
   
   Insights
   
   May 9, 2023 - 12:00 pm



 * Unified Endpoint Management and Why it Matters for the Enterprise
   The Best Device Experiences for the Hybrid Workforce No Turning Back! Hybrid
   and remote work models are not going away. While there’s been a push to
   return to the office this year, and the average city office occupancy rates
   are over 50% for the first time since the pandemic, the… Read more »
   
   Insights
   
   May 24, 2023 - 12:00 pm
 * Global Tensions, Chips, and the Supply Chain: How an MSP Can Help
   In April, China once again conducted military exercises off the coast of
   Taiwan, causing Asia-Pacific tensions to move up the list of potential
   geopolitical supply chain issues to keep an eye on. Read more »
   
   Insights
   
   May 17, 2023 - 12:00 pm
 * EX, Technology, and the Watermelon Effect
   Happy Employees Equal Happy Customers: Taking Care of Your First Customers
   First Customer Experience (CX) is a hot topic issue, and rightly so. But are
   you taking care of your “first customers,” your employees, with the same
   care, commitment, and focus you give to your customers?  Read more »
   
   Insights
   
   May 9, 2023 - 12:00 pm



 * Careers
 * Locations
 * Disclaimer & Legal
 * Privacy Policy
 * Trademark Info
 * Cookie Policy

 * Careers
 * Locations
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©2022 CompuCom Systems, Inc. All rights reserved.

©2021 CompuCom Systems, Inc. All rights reserved.

©2022 CompuCom Systems, Inc. All rights reserved.

©2022 Compucom Systems, Inc. All rights reserved.

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   * Employee and Technology Support
   * Digital Edge and Security
   * Connected Workplace
   * IT Staffing Solutions
 * Partners
 * Insights
 * Events
 * About
   * ← Back
   * Our Company
   * Leadership
   * Corporate Responsibility
   * Sustainability
   * News
   * Careers
 * Connect



 * Solutions
   * ← Back
   * Workplace Technology
   * Employee and Technology Support
   * Digital Edge and Security
   * Connected Workplace
   * IT Staffing Solutions
 * Partners
 * Insights
 * Events
 * About
   * ← Back
   * Our Company
   * Leadership
   * Corporate Responsibility
   * Sustainability
   * News
   * Careers
 * Connect



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OFF ON
Seizure Safe Profile Clear flashes & reduces color
This profile enables epileptic and seizure prone users to browse safely by
eliminating the risk of seizures that result from flashing or blinking
animations and risky color combinations.
OFF ON
Vision Impaired Profile Enhances website's visuals
This profile adjusts the website, so that it is accessible to the majority of
visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract,
Glaucoma, and others.
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ADHD Friendly Profile More focus & fewer distractions
This profile significantly reduces distractions, to help people with ADHD and
Neurodevelopmental disorders browse, read, and focus on the essential elements
of the website more easily.
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Cognitive Disability Profile Assists with reading & focusing
This profile provides various assistive features to help users with cognitive
disabilities such as Autism, Dyslexia, CVA, and others, to focus on the
essential elements of the website more easily.
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Keyboard Navigation (Motor) Use website with the keyboard
This profile enables motor-impaired persons to operate the website using the
keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such
as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics)
to jump to specific elements.

Note: This profile prompts automatically for keyboard users.
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Blind Users (Screen Reader) Optimize website for screen-readers
This profile adjusts the website to be compatible with screen-readers such as
JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software that is
installed on the blind user’s computer and smartphone, and websites should
ensure compatibility with it.

Note: This profile prompts automatically to screen-readers.
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Accessibility StatementCompliance status

We firmly believe that the internet should be available and accessible to anyone
and are committed to providing a website that is accessible to the broadest
possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web
Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA
level. These guidelines explain how to make web content accessible to people
with a wide array of disabilities. Complying with those guidelines helps us
ensure that the website is accessible to blind people, people with motor
impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as
accessible as possible at all times. We utilize an accessibility interface that
allows persons with specific disabilities to adjust the website’s UI (user
interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the
background and optimizes its accessibility level constantly. This application
remediates the website’s HTML, adapts its functionality and behavior for
screen-readers used by blind users, and for keyboard functions used by
individuals with motor impairments.

If you wish to contact the website’s owner please use the website's form

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet
Applications) technique, alongside various behavioral changes, to ensure blind
users visiting with screen-readers can read, comprehend, and enjoy the website’s
functions. As soon as a user with a screen-reader enters your site, they
immediately receive a prompt to enter the Screen-Reader Profile so they can
browse and operate your site effectively. Here’s how our website covers some of
the most important screen-reader requirements:

 1. Screen-reader optimization: we run a process that learns the website’s
    components from top to bottom, to ensure ongoing compliance even when
    updating the website. In this process, we provide screen-readers with
    meaningful data using the ARIA set of attributes. For example, we provide
    accurate form labels; descriptions for actionable icons (social media icons,
    search icons, cart icons, etc.); validation guidance for form inputs;
    element roles such as buttons, menus, modal dialogues (popups), and others. 
    
    Additionally, the background process scans all of the website’s images. It
    provides an accurate and meaningful image-object-recognition-based
    description as an ALT (alternate text) tag for images that are not
    described. It will also extract texts embedded within the image using an OCR
    (optical character recognition) technology. To turn on screen-reader
    adjustments at any time, users need only to press the Alt+1 keyboard
    combination. Screen-reader users also get automatic announcements to turn
    the Screen-reader mode on as soon as they enter the website.
    
    These adjustments are compatible with popular screen readers such as JAWS,
    NVDA, VoiceOver, and TalkBack.
    
    
 2. Keyboard navigation optimization: The background process also adjusts the
    website’s HTML and adds various behaviors using JavaScript code to make the
    website operable by the keyboard. This includes the ability to navigate the
    website using the Tab and Shift+Tab keys, operate dropdowns with the arrow
    keys, close them with Esc, trigger buttons and links using the Enter key,
    navigate between radio and checkbox elements using the arrow keys, and fill
    them in with the Spacebar or Enter key.
    
    Additionally, keyboard users will find content-skip menus available at any
    time by clicking Alt+2, or as the first element of the site while navigating
    with the keyboard. The background process also handles triggered popups by
    moving the keyboard focus towards them as soon as they appear, not allowing
    the focus to drift outside.
    
    Users can also use shortcuts such as “M” (menus), “H” (headings), “F”
    (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website
 * Epilepsy Safe Profile: this profile enables people with epilepsy to safely
   use the website by eliminating the risk of seizures resulting from flashing
   or blinking animations and risky color combinations.
 * Vision Impaired Profile: this profile adjusts the website so that it is
   accessible to the majority of visual impairments such as Degrading Eyesight,
   Tunnel Vision, Cataract, Glaucoma, and others.
 * Cognitive Disability Profile: this profile provides various assistive
   features to help users with cognitive disabilities such as Autism, Dyslexia,
   CVA, and others, to focus on the essential elements more easily.
 * ADHD Friendly Profile: this profile significantly reduces distractions and
   noise to help people with ADHD, and Neurodevelopmental disorders browse,
   read, and focus on the essential elements more easily.
 * Blind Users Profile (Screen-readers): this profile adjusts the website to be
   compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A
   screen-reader is installed on the blind user’s computer, and this site is
   compatible with it.
 * Keyboard Navigation Profile (Motor-Impaired): this profile enables
   motor-impaired persons to operate the website using the keyboard Tab,
   Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M”
   (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to
   jump to specific elements.

Additional UI, design, and readability adjustments
 1. Font adjustments – users can increase and decrease its size, change its
    family (type), adjust the spacing, alignment, line height, and more.
 2. Color adjustments – users can select various color contrast profiles such as
    light, dark, inverted, and monochrome. Additionally, users can swap color
    schemes of titles, texts, and backgrounds with over seven different coloring
    options.
 3. Animations – epileptic users can stop all running animations with the click
    of a button. Animations controlled by the interface include videos, GIFs,
    and CSS flashing transitions.
 4. Content highlighting – users can choose to emphasize essential elements such
    as links and titles. They can also choose to highlight focused or hovered
    elements only.
 5. Audio muting – users with hearing devices may experience headaches or other
    issues due to automatic audio playing. This option lets users mute the
    entire website instantly.
 6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
    Wiktionary, allowing people with cognitive disorders to decipher meanings of
    phrases, initials, slang, and others.
 7. Additional functions – we allow users to change cursor color and size, use a
    printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form

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