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Submitted URL: https://click.e.miro.com/?qs=78eb4d386ac89185b894b4603bf7f448625d0d7855444226629daebfd731300e954cd969baaaf68a749dfab10372...
Effective URL: https://miro.com/trust/updates/outsourced-customer-support-team/?utm_source=sfmc&utm_medium=email&utm_campaign=ne...
Submission: On November 16 via api from FR — Scanned from FR
Effective URL: https://miro.com/trust/updates/outsourced-customer-support-team/?utm_source=sfmc&utm_medium=email&utm_campaign=ne...
Submission: On November 16 via api from FR — Scanned from FR
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Miro Logo * Product PRODUCT * Online whiteboard Collaborate to create the next big thing * Miro Developer Platform Build with our API, SDK, and iFrame * Apps & Integrations Work smarter with connected tools * Miro for Devices Collaborate with your team from anywhere * Templates Save time with our ready-made frameworks and proven workflows * Security Keep your work safe with enterprise-grade data protection WHAT’S NEW * New templates 800+ creators, 1000+ templates, find everything you need * Sign in with Slack Connect to Miro by using your Slack See changelog * Solutions BY TEAM * Product Management Build strategies that rally the team * UX & Design Map customer journeys and easily gather feedback on designs * Engineering Understand and communicate complex ideas * Marketing Brainstorm and design campaigns * Sales Align your team and strengthen client relationships * Consultants & Agencies Bring clients into the conversation BY USE CASE * Hybrid Work Collaborate wherever and whenever you work * Meetings & Workshops Engage teams and make big things happen * Brainstorming Unleash and expand on creative ideas * Diagramming Chart a path and illustrate concepts * Strategy & Planning Set goals and track progress * Agile Workflows Drive faster team collaboration * Project Management Visualize tasks and dependencies Templates Templates by Miro Save time with ready-made templates and proven workflows Miroverse Discover templates from experts in the Miro community POPULAR TEMPLATES * Mind Map See the big picture all at once Explore all templates * Resources LEARN * Miro Academy Level up your skills with live sessions and online courses * Blog Explore collaboration, creativity, and teamwork * Miro Webinars Engage in fun and informative virtual events * Miro Guides Tap into tips and tricks for better co-creation * Help Center Learn even more about how Miro works * Developer Documentation Build on our platform * New product releases Discover all the latest updates with our What's New program CONNECT * Miro Community Forum Get to know the people who use and love our platform * Miro Developer Community Connect with other platform builders * Miro Professional Network Supercharge consultant-to-client work * Miro Experts Directory Work with people who are at the top of their craft and vetted by our team * Miro for Startups Grow and scale your business * Miro for Education Make teaching and learning more meaningful * Miro for NPO’s Empower better solutions for big problems CUSTOMER SPOTLIGHT > I think Miro has improved alignment across our divisions and our company Read more Miro stories * Enterprise * Pricing * en Current language is: English Choose website language * English * Contact Sales * Login * Sign up free * Product PRODUCT * Online whiteboard Collaborate to create the next big thing * Miro Developer Platform Build with our API, SDK, and iFrame * Apps & Integrations Work smarter with connected tools * Miro for Devices Collaborate with your team from anywhere * Templates Save time with our ready-made frameworks and proven workflows * Security Keep your work safe with enterprise-grade data protection * Solutions BY TEAM * Product Management Build strategies that rally the team * UX & Design Map customer journeys and easily gather feedback on designs * Engineering Understand and communicate complex ideas * Marketing Brainstorm and design campaigns * Sales Align your team and strengthen client relationships * Consultants & Agencies Bring clients into the conversation BY USE CASE * Hybrid Work Collaborate wherever and whenever you work * Meetings & Workshops Engage teams and make big things happen * Brainstorming Unleash and expand on creative ideas * Diagramming Chart a path and illustrate concepts * Strategy & Planning Set goals and track progress * Agile Workflows Drive faster team collaboration * Project Management Visualize tasks and dependencies * Resources LEARN * Miro Academy Level up your skills with live sessions and online courses * Blog Explore collaboration, creativity, and teamwork * Miro Webinars Engage in fun and informative virtual events * Miro Guides Tap into tips and tricks for better co-creation * Help Center Learn even more about how Miro works * Developer Documentation Build on our platform * New product releases Discover all the latest updates with our What's New program CONNECT * Miro Community Forum Get to know the people who use and love our platform * Miro Developer Community Connect with other platform builders * Miro Professional Network Supercharge consultant-to-client work * Miro Experts Directory Work with people who are at the top of their craft and vetted by our team * Miro for Startups Grow and scale your business * Miro for Education Make teaching and learning more meaningful * Miro for NPO’s Empower better solutions for big problems * Enterprise * Pricing Contact Sales View Demo Outsourced Customer Support Team Our outsourced customer support team acts as an extension of our existing in-house support team. We have decided to outsource certain support functions to allow us the flexibility and scalability to deliver the level of support our customers expect as we grow, as well as to enable us to provide 24/7 support, multi-language support, and deep industry expertise. Providing quality support is, and always will be, a priority at Miro. We have implemented an outsourcing framework that ensures our customers receive the same level of support and an equivalent level of protection for their data as before. What data will the vendor team have access to? The vendor team will have access to the same data as you would normally share with Miro’s in-house support team: the name you sign up for Miro with, your email address, region, the name of your Miro account, and any technical information you choose to share with the team. The vendor will not be able to access any of your Customer Content unless you specifically choose to include this in a support ticket. The vendor team will not make any local copies of your data. How will you ensure our data is protected? Because the vendor will process your data as a sub-processor, we have onboarded them in line with our internal policies, the requirements of our Customer Data Processing Addendum, and broader applicable statutory requirements. In particular, we have flowed down the same level of protections that we provide to customers, including robust technical and organisational security measures on the vendor. The vendor’s details, as well as details of our other sub-processors, can be found here. https://miro.com/legal/documents/Miro-Current-Subprocessors-List.pdf International transfers The vendor team is located in the Philippines. We are relying on the protections afforded by the new EU Standard Contractual Clauses (as amended by the UK International Data Transfer Addendum where applicable), as well as relevant supplementary measures, to legitimise any transfers to the vendor. In addition, in order to help you comply with your own legal obligations for international transfers, the processing is reflected in our Transfer Impact Assessment. Please contact us for a copy if necessary. QUESTIONS? Please contact us for a copy if necessary. 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