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At LTTS, we respect your privacy and value our relationship with you. Like many
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Data Privacy Policy

 1. Home
 2. Data Privacy Policy


INTRODUCTION 

This Data Privacy Policy (“Policy”) describes LTTS’s practices regarding the
collection and use of Personal Data about its customers, employees, job seekers,
visitors, suppliers, contractors, associated third parties, and business
partners (“Data Subjects”). LTTS pays particular attention to respect privacy
and Personal Data obtained from Data Subjects and is committed to complying with
this Policy and the requirements mandated by Applicable Data Protection Laws.
Similarly, LTTS expects its employees, business partners, and Suppliers to treat
all Personal Data held by LLTS with the same level of care, caution and respect
as required under Applicable Data Protection Laws.

This Data Privacy Policy was last updated on 1st July 2024. 

“LTTS” (hereinafter referred to as “LTTS”, “Company”, “our”), for the purpose of
this policy shall mean, L&T Technology Services Limited, all group companies,
entities, subsidiaries, and affiliates.

“Personal Data” means any information relating to an identified or identifiable
natural person.

“Processing” means any operation or set of operations which is performed on
Personal Data or on sets of Personal Data, whether or not by automated means,
such as collection, recording, organization, structuring, storage, adaptation or
alteration, retrieval, consultation, use, disclosure by transmission,
dissemination or otherwise making available, alignment or combination,
restriction, erasure or destruction.

“Data Subject” refers to individual or natural person who can be identified,
directly or indirectly, via an identifier such as a name, an ID number, phone
number, address, location data, or via factors specific to the person’s
physical, physiological, genetic, mental, economic, cultural or social
identity. 

“Applicable Data Protection Laws” means all applicable international, federal,
state, provincial and local laws, rules, regulations, directives, governmental
requirements and guidelines currently in force and as they become effective
relating in any way to the privacy, confidentiality or security of Protected
Data and regulations governing general data protection and all applicable
industry standards concerning privacy, data protection, confidentiality or
information security. The Company undertakes to comply with all Applicable Data
Protection Laws depending on the countries where the Company is established or
is Processing Personal Data and hence will be subject to the local Applicable
Data Protection Laws. Although certain requirements may vary from one country to
another, LTTS is particularly concerned about the privacy of Data Subjects.
Hence, this Policy constitutes a global guideline for LTTS as a whole, to which
the Company is committed. 


SCOPE OF THIS PRIVACY POLICY

This policy applies to LTTS wherever a Data Subject’s Personal Data is
processed:

 * In the context of the business activities of LTTS.
 * Hiring or recruitment of employees, consultants, interns, trainees, etc.
 * Visitor management at LTTS premises.
 * During supplier, third-party, contractor, or business associate onboarding,
 * For the provision or offer of goods or services to individuals and customers
   (including those provided or offered free-of-charge) by any LTTS entity,
   subsidiary, and affiliate.
 * To actively monitor the behaviour of individuals which includes without
   limitation, using data Processing techniques such as persistent web browser
   cookies, dynamic IP address tracking, audio-video surveillance, cyber threat
   prevention, biometric monitoring, to remain vigilant in order to ensure
   safety and security at LTTS premises, etc.
 * This policy applies to all Processing of Personal Data records in any format
   or structure, either electronic or physical. 

This policy has been designed to establish a baseline standard for the
Processing and protection of Personal Data by LTTS.


COLLECTION OF PERSONAL DATA

LTTS may collect and Process Personal Data only if one of the following apply:

 * The nature of the business purpose necessitates collection of the Personal
   Data from other persons or bodies.
 * The collection of Personal Data is necessary for the performance of a
   contract to which the Data Subject is a party.
 * The collection of Personal Data shall be carried out under emergency
   circumstances in order to protect the vital interests of the Data Subject or
   to prevent serious loss or injury to another person.
 * The Personal Data is sourced from public record or has been made public by
   the Data Subject.
 * Where the Data Subject is a child, the competent person, who may be the legal
   guardian of the concerned child, has consented to the collection of Personal
   Data.
 * Data Subjects have given their consent to the collection and Processing of
   the Personal Data.

If Personal Data is collected from someone other than the Data Subject, the Data
Subject shall be informed of the collection unless one of the following apply:

 * The Data Subject has received the required information by other means.
 * The Personal Data shall remain confidential due to a professional secrecy
   obligation.
 * A national law expressly provides for the collection, Processing, or transfer
   of the Personal Data.
 * Processing is necessary to avoid prejudice to the maintenance of the law by
   any public body, including the prevention, detection, investigation,
   prosecution, and punishment of offences. 
 * For the conduct of proceedings in any court or tribunal that have commenced
   or are reasonably contemplated. 
 * To maintain the legitimate interests of the responsible party or of a third
   party to whom the information is transferred.

If LTTS receives unsolicited Personal Data, it will determine within a
reasonable period after receiving the Personal Data whether such collection of
Personal Data meet the Data Protection principles under Applicable Data
Protection Law. If not, LTTS will de-identify and/or destroy the collected
Personal Data.

To know more about how LTTS collects, uses, and retains any Personal Data
collected from you and the rights available to you, please visit our
customer-supplier privacy notice available on our website https://ltts.com. 


PURPOSES OF PROCESSING PERSONAL DATA

The following legal bases constitute the foundation on which the Company relies
to carry out the Processing of Personal Data. Other legal bases may be used
depending on where the Data Subject resides and the relevant Applicable Data
Protection Law. 

 * Some Processing of Personal Data may be based on the consent of Data
   Subjects. The Processing of Personal Data for this purpose may involve:
 * Marketing purposes, such as, sending newsletters and information about
   products and services offered by the Company.

Processing for the purpose of execution of a contract or pre-contractual
measures with Data Subjects. The Processing of Personal Data for this purpose
may involve:

 * Fulfillment of contractual obligations of LTTS towards Data Subjects.
 * Complaint management.
 * Processing Personal Data based on its legitimate interest, in particular in
   order to improve products and services, customer experience and internal
   processes of LTTS. The Processing of Personal Data for this purpose may
   involve:

Conducting statistical/usage analysis

 * Performing internal administrative functions
 * Processing customer requests
 * Prevent fraudulent activity and improve security
 * Relationship management with Data Subjects
 * Evaluation of the relevance of LTTS products and services 

LTTS may also Process Personal Data in order to respond to legal requirements
based on the Applicable Data Protection Law.


RETENTION OF PERSONAL DATA

Personal Data so collected, will be deleted once the purpose of the Processing
of Personal Data has been achieved. However, LTTS may retain Personal Data
longer if necessary to comply with an applicable law including Applicable Data
Protection Law, or if necessary to protect or exercise rights of LTTS, to the
extent permitted by Applicable Data Protection Law. 

At the end of the retention period, LTTS may also need to archive Personal Data,
to comply with Applicable Data Protection Law, for a limited period of time and
with limited access. 

These retention periods may vary depending on the country where the Data
Subjects reside and in accordance with Applicable Data Protection Law.


DISCLOSURE OF PERSONAL DATA

LTTS may share Personal Data, subject to consent obtained from the Data Subjects
or other relevant legal basis, with the following:

 * Authorized employees on a “need to know” basis.
 * Other LTTS entities, group companies, subsidiaries, and affiliated companies.
 * Business partners providing services on behalf of LTTS, such as, for
   technical support, for marketing purposes or for other types of service
   delivery.
 * Governmental authorities and public authorities, as far as this is necessary
   to provide any services that have been requested or authorized, to protect
   customers, contractor and partners’ rights, or LTTS’s or others’ rights,
   property or safety, to maintain the security of the services or if LTTS is
   required to do so because of Applicable Data Protection Law, court or other
   governmental regulations, or if such disclosure is otherwise necessary in
   support of any legal or criminal investigation or legal proceeding 
 * Depending on Applicable Data Protection Law, LTTS implements contracts with
   some third parties to ensure that Personal Data are processed based on
   instructions given by LTTS and in compliance with this Policy and any other
   appropriate confidentiality and security measures.


TRANSFER OF PERSONAL DATA

The above-mentioned third parties such as affiliates and subsidiaries, as well
as business partners, public authorities to whom LTTS may disclose Personal
Data, may be located outside of a Data Subject’s country of domicile,
potentially include countries whose Applicable Data Protection Laws may differ
from those in the country in which Data Subjects are located. 

If Personal Data is eventually transferred to third parties situated outside of
a Data Subject’s country of domicile LTTS will ensure:

 * The implementation of adequate procedures, to comply with Applicable Data
   Protection Law, and in particular, when a request for authorization from the
   competent supervisory authority is necessary.
 * The implementation of appropriate organizational, technical, and legal
   safeguards to govern the said transfer and to ensure the necessary and
   adequate level of protection under Applicable Data Protection Law.
 * For any Personal Data originating from the European Union that require
   transfer to a third-party outside the European Union, such transfer will only
   be on the basis of Standard Contractual Clauses as adopted by the European
   Commission.
 * If necessary, LTTS will take supplementary measures such as completing a data
   transfer adequacy assessment if, after evaluation of the circumstances of the
   transfer, and after evaluation of the legislation of the third country, it is
   necessary for the protection of the transferred Personal Data.
 * If Personal Data that doesn’t originate from the European Union/European
   Economic Area, and in the event Personal Data are disclosed to third parties
   located outside the Data Subject’s jurisdiction, the Company will ensure that
   appropriate safeguards are in place to protect Personal Data by implementing
   appropriate legal mechanisms. Those mechanisms may differ depending on the
   country and relevant Applicable Data Protection Law.


PERSONAL DATA SECURITY

LTTS has implemented strict security measures, as required under Applicable Data
Protection Law, in order to protect Personal Data from security incidents or
accidental or unauthorized disclosure, access, loss, and more generally from a
Personal Data breach. These security measures are recognized as appropriate
security standards in the industry and include, inter alia, access controls,
password protection, encryption, and regular security assessments. 

If a Personal Data breach occurs, and in particular if there is a breach of
security resulting, accidentally or unlawfully, in the destruction, loss,
alteration, unauthorized disclosure or access to Personal Data transmitted,
stored, or otherwise processed, LTTS will take appropriate measures such as:

 * Investigating and analyzing in order to determine the consequences of the
   Personal Data Breach and in particular whether it is likely to create a risk
   for the rights and freedoms of those affected.
 * If the analysis shows that there is a risk to the rights and freedoms of
   those affected, LTTS will notify the competent authority and, in case of high
   risk, communicate to those affected. 
 * Implement as soon as possible the measures necessary to remediate and
   mitigate the Personal Data breach.
 * Document the Personal Data breach in order to ensure its traceability.
 * Appropriate measures and procedures in the event of a Personal Data breach
   may differ depending on the country where it occurs, the type of breach and
   on the Applicable Data Protection Law.


 1. PRIVACY RIGHTS RELATED TO PERSONAL DATA

Based on Applicable Data Protection Law, Data Subjects have rights related to
their Personal Data, such as the right to request access, rectification, erasure
of their Personal Data, restriction of Processing, object to Processing, request
data portability, to be informed and withdraw their consent for Processing of
Personal Data based on their consent. Data Subjects may also object to automated
individual decision-making if they are concerned by such Processing. 

The exercise of such rights is not absolute and is subject to the limitations
provided by Applicable Data Protection Law. 

Data Subjects may have the right to lodge a complaint with the local supervisory
authority or the competent regulator if they consider that the Processing of
their Personal Data infringes Applicable Data Protection Law. 

Data Subjects, upon successful verification of their identity, are entitled to
obtain the following information about their own Personal Data:

 * The purposes of the collection, Processing, use and storage of their Personal
   Data.
 * The source(s) of the Personal Data if it was not obtained from the Data
   Subject.
 * The categories of Personal Data stored for the Data Subject.
 * The recipients or categories of recipients to whom the Personal Data has been
   or may be transmitted, along with the location of those recipients.
 * The envisaged period of storage for the Personal Data or the rationale for
   determining the storage period.
 * The use of any automated decision-making, including profiling.

All requests by Data Subjects must be directed to the Data Protection Office as
described in the section “How to contact us” below. A response to each request
shall be provided within 30 days of the receipt of the written request from the
Data Subject. 

The Data Subjects will not have to pay a fee to access their Personal Data (or
to exercise any of the other rights). However, LTTS may charge a reasonable fee
if such request for access is clearly unfounded or excessive on in circumstances
where a Data Subject seeks an additional copy of already provided information.
Alternatively, LTTS may refuse to comply with the request in such circumstances.


 1. DATA PRIVACY REQUIREMENTS ADHERED BY THE SUPPLIERS OF LTTS

All Suppliers, vendors, contractors, business partners, and associated third
parties of LTTS (hereinafter “Suppliers”), who Process Personal Data on behalf
of LTTS or have access to Personal Data held by LTTS, are required to adhere to
and maintain the same standard of protection and care towards such Personal Data
as well as fulfil the standards envisaged under Applicable Data Protection Laws
and/or this Privacy Policy. All Suppliers are required to enter into further
privacy, information security, data transfer, or data processing agreement
requested by LTTS in order to ensure compliance with this Policy as well as
Applicable Data Protection Laws. 


 1. UPDATES TO THIS POLICY

The Data Protection Office is responsible for the maintenance and accuracy of
this policy. If necessary, LTTS may from time to time need to update this Policy
in order to reflect new or different privacy practices. In such case, updated
versions of this Policy will be uploaded on this page. A revised Policy will
apply only to data collected subsequent to its effective date. Any changes to
this policy shall come into force when published on LTTS website. 


 1. HOW TO CONTACT US

For any questions, comments, or concerns about this Policy, or in order to
exercise the privacy rights permitted by Applicable Data Protection Laws related
to Personal Data, please contact our Data Protection Officer by sending an
e-mail to DPO@ltts.com. 

 

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