support-prodorigin.broadcom.com Open in urlscan Pro
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URL:
https://support-prodorigin.broadcom.com/
Submission: On March 28 via api (March 28th 2024, 12:54:29 pm UTC) from US — Scanned from US

Form analysis
1 forms found in the DOM

Name: hrefFm — POST #

<form action="#" aria-hidden="true" class="hide" id="hrefFm" method="post" name="hrefFm"><span></span><button hidden="" type="submit">Hidden</button></form>

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Please be advised our License Portal will be undergoing maintenance between
March 15 10:30pm PST - March 16th 9:00am PST during which time users may
experience intermittent performance issues. We apologize for the inconvenience.


PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 18 7PM PST - MARCH 23 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE. CLICK HERE TO LEARN
MORE.


PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 18 7PM PST - MARCH 23 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE. CLICK HERE TO LEARN
MORE.


PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 18 7PM PST - MARCH 23 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE. CLICK HERE TO LEARN
MORE.


PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 18 7PM PST - MARCH 23 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE. CLICK HERE TO LEARN
MORE.




PLEASE BE ADVISED THAT THE BROADCOM ERP SYSTEM WILL BE UNDERGOING MAINTENANCE
BETWEEN MARCH 18 7PM PST - MARCH 23 7PM PST WHICH WILL IMPACT ALL NEW CUSTOMER
ACCOUNTS CREATED DURING THIS TIME. CLICK HERE TO LEARN MORE. CLICK HERE TO LEARN
MORE.


PLEASE BE ADVISED OUR SUPPORT PORTAL WILL BE UNDERGOING MAINTENANCE BETWEEN
MARCH 15 10:30PM PST - MARCH 16TH 1:00PM PST DURING WHICH TIME USERS MAY
EXPERIENCE INTERMITTENT PERFORMANCE ISSUES. WE APOLOGIZE FOR THE INCONVENIENCE.




WELCOME TO BROADCOM SUPPORT

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products & services.

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" + "" + "" + "" + badgecount + ""; /* " "; */
doc.getElementById("widgetlbtn").style.color =color;
doc.getElementById("widgetlbtn").style.backgroundColor = msg.widgetcolor;
doc.getElementById("widgetlbtn").style.display = 'block';
doc.getElementById("widgetlbtn").addEventListener('click', function () {
console.log("switchicon called"); parent.IMIChatInit.chatswitchicon() });
//console.log( doc.getElementById("widgetlbtn"));
/*$('[data-toggle=\"tooltip\"]').tooltip();*/ // doc.close(); /* for test */ var
doc1 = document.getElementById('chatunread-frame').contentWindow.document; //
doc1.open(); doc1.head.innerHTML = "" + ""; doc1.body.innerHTML = "x

"; // ""+ //"" + //""; //doc1.close();
doc1.getElementsByTagName('html')[0].classList.add('imichatmsgpreview');
doc1.getElementById("ancclearcards").addEventListener('click', function () {
parent.IMIChatInit.clearmsgcards() }); IMIGeneral.storeLocal("style_" +
document.getElementById("divicw").getAttribute("data-bind") + "_" +
window.location.hostname, msg);
document.getElementById('chatbutton').style.display = "block"; } else {
document.getElementById("divicw").innerHTML = ''; } } catch (e1) { } },
chatswitchicon: function (type) { console.log("Chatswitchicon::" + type); try {
if (type === undefined || type == 1 || type == 0) { var destination =
document.getElementById('iframechatwindow').contentWindow; msg = { "action":
"register_rtm", "host": window.location.hostname }; destination.postMessage(msg,
domainUrl); } /*type=1-max and 0- min */ var isMobile = "0"; // if
(window.innerWidth > 768) { // document.getElementById('divchatmain').className
= 'main-chat-cont'; // } else { //
document.getElementById('divchatmain').className = 'main-chat-cont chatmobile';
// isMobile="1"; // } if ((navigator.userAgent.indexOf("Mobile")) != -1) {
isMobile = "1"; } sessionStorage.setItem("data-bind",
document.getElementById("divicw").getAttribute("data-bind"));
sessionStorage.setItem("data-org",
document.getElementById("divicw").getAttribute("data-org")); var iframe =
document.getElementById('imi-chatbutton'); if (iframe == null || iframe ==
undefined) return; var innerDoc = iframe.contentDocument ||
iframe.contentWindow.document; //Open Widget if
(document.getElementById("divchatmain").style.display === 'none' && (type == 1
|| type == 2 || type == undefined)) {
document.getElementById("divchatmain").style.display = "block";
IMIGeneral.checkmobile(); //if ((window.outerWidth < 497) &&
(document.documentElement.classList.contains('imichatmobile-active') == false)
&& document.getElementById("divchatmain").style.display == "block") { var
className = " " + document.documentElement.className + " "; if
((window.outerWidth < 700) && (" " + className + " ").replace(/[\n\t]/g, "
").indexOf("imichatmobile-active") > -1 &&
document.getElementById("divchatmain").style.display == "block") { //
if((document.documentElement.classList.value.split(/\s+|\./).filter(word => word
=== 'imichatmobile-active').length==1) == false){
document.documentElement.classList.remove("imichatmobile-active");
document.documentElement.className = document.documentElement.className + "
imichatmobile-active"; // } } else { document.documentElement.className =
document.documentElement.className.replace(' imichatmobile-active', ''); }
document.getElementById('chatunread-frame').style.display = "none";
innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state1 " +
buttonType + " close-btn"); //
innerDoc.getElementById("widgetlbtn").setAttribute("aria-label", "Close web
chat"); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded",
"true");
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display
= "none";
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText
= ""; localStorage.setItem(fingerprint + "_" + _skey + "_badgecount", 0);
localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0);
IMIChatInit.clearmsgcards(); // if (IMIGeneral.getBrowserName() == "safari") {
// if (IMIGeneral.detectIOS()) { // document.body.classList.add('chatnoscroll');
// } // } if (type === undefined) { var destination =
document.getElementById('iframechatwindow').contentWindow; msg = { "action":
"showiframe", "host": window.location.hostname, "chatmobile": isMobile };
destination.postMessage(msg, domainUrl);
document.getElementById("iframechatwindow").setAttribute("aria-hidden","false");
} return; } //Close Widget if
(document.getElementById("divchatmain").style.display === 'block' && (type == 0
|| type == 2 || type == undefined)) { document.documentElement.className =
document.documentElement.className.replace(' imichatmobile-active', '');
//document.body.classList.remove('chatnoscroll');
document.getElementById("divchatmain").style.display = "none";
innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state " +
buttonType); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded",
"false"); innerDoc.getElementById("widgetlbtn").focus();
document.getElementById('chatunread-frame').style.display = "block";
localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0);
document.getElementById("iframechatwindow").setAttribute("aria-hidden", "true");
return; } //var iframeEl = document.getElementById("iframechatwindow"); // Make
sure you are sending a string, and to stringify JSON //
iframeEl.contentWindow.postMessage("hello", '*'); return; } catch (e) {
console.log("LaunchProactiveMsgManager:" + e.msg); } }, clearmsgcards: function
() {
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list").innerHTML
= "";
document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display
= "none";
//document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display
= "none";
//document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText
== ""; localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); },
openchat: function (event) {
document.getElementById('imichat-fullscreen-modal').className =
'imichat-fullscreen-modal'; var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'openchat', threadid: event.data.threadid,
proactive_id: event.data.proactive_id }, '*');
parent.IMIChatInit.chatswitchicon(2); }, extractContent: function(s) { var span
= document.createElement('span'); span.innerHTML = s; return span.textContent ||
span.innerText; }, badgecount: function (event) { try { if
(document.getElementById("divchatmain").style.display === 'none') { var count =
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText;
if (count == 0 || count == "") { count = 1; } else { count = parseInt(count) +
1; } var duplicate = 0; var innerDivs; var innerDivsCount = 0; var refChild;
IMIChatInit.clearmsgcards(); var containerDiv =
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list");
if (count > 1) { innerDivs = containerDiv.getElementsByClassName("msg"); if
(innerDivs != undefined) { innerDivsCount = innerDivs.length; for (var i = 0; i
< innerDivs.length; i++) { if ("msg_" + event.data.msgtransid ==
innerDivs[i].id) { duplicate = 1; } } refChild = innerDivs[0]; } } var
cardcount; var checkbadgecount; if (innerDivs == undefined) {
localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", 1); }
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display
= "block"; if (duplicate == 0) { if (parseInt(innerDivsCount) == 5) {
containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msg')[4]);
containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msgclear')[4]);
innerDivsCount = innerDivsCount - 1; } if ((parseInt(innerDivsCount) < 1 &&
event.data.badge_type === undefined) || event.data.badge_type === 2 ||
event.data.badge_type === 3) { var node = document.createElement("div"); var
node1 = document.createElement("div"); var textnode =
document.createTextNode(IMIChatInit.extractContent(event.data.msg)); if
(textnode.data.length > 45) { if (event.data.badge_type === undefined ||
event.data.badge_type === 2) { textnode.data = textnode.data.substr(0, 45) +
"..."; } else { textnode.data = textnode.data; } } node.className = "msg";
node.style = "cursor:pointer;"; node1.className = "msgclear"; node.id = "msg_" +
event.data.msgtransid; // Create a text node node1.id = "msgclear_" +
event.data.msgtransid; node1.style = "clear:both;";
node.addEventListener("click", function () { window.parent.postMessage({ action:
'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id
}, '*'); }); node1.addEventListener("click", function () {
window.parent.postMessage({ action: 'openchat', threadid: event.data.threadid,
proactive_id: event.data.proactive_id }, '*'); }); if (event.data.msg_from !==
undefined && event.data.msg_from !== "") { var span =
document.createElement("span"); //var span span.innerHTML = '' +
event.data.msg_from + ':'; node.appendChild(span); } else if
(event.data.msg_from === undefined || event.data.msg_from == "") { var span =
document.createElement("span"); //var span span.innerHTML = 'New Conversation:';
node.appendChild(span); } node.appendChild(textnode); var height =
document.getElementsByClassName('main-unreadchat-cont')[0].style.height; if
(height == "") { height = 70; } if (innerDivsCount == 0) { height =
document.getElementsByClassName('main-unreadchat-cont')[0].style.height =
"150px"; } /* else if (innerDivsCount == 2) { height =
document.getElementsByClassName('main-unreadchat-cont')[0].style.height =
"150px"; } else if (innerDivsCount > 2) {*/ else {
document.getElementsByClassName('main-unreadchat-cont')[0].style.height =
parseInt(height) + 60 + "px"; } var referenceNode =
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list");
// document.querySelector('#some-element'); if (innerDivsCount == 0) {
referenceNode.appendChild(node); referenceNode.appendChild(node1); } else {
referenceNode.insertBefore(node, refChild); referenceNode.insertBefore(node1,
refChild); if ((window.innerHeight + 100) <
(document.getElementsByClassName("main-unreadchat-cont")[0].style.height)) { var
frame = document.getElementById('chatunread-frame'); var c =
frame.contentDocument || frame.contentWindow.document;
c.getElementsByTagName("body")[0].offsetHeight = '80%';
c.getElementsByTagName("body")[0].style.overflow = "auto"; } } if
(event.data.badge_type === 3) {
document.getElementsByClassName("main-unreadchat-cont")[0].style.height =
"100%"; var frame = document.getElementById('chatunread-frame'); var c =
frame.contentDocument || frame.contentWindow.document;
c.getElementsByClassName("msg")[0].style.maxHeight = "unset"; var frameheight =
c.getElementsByTagName("body")[0].offsetHeight;
document.getElementsByClassName("main-unreadchat-cont")[0].style.height =
frameheight + "px"; } } else if (event.data.badge_type === 4) { var
fullscreen_modal = document.getElementById('imichat-fullscreen-modal');
fullscreen_modal.className = 'imichat-fullscreen-modal imichat-open';
fullscreen_modal.contentWindow.postMessage({ action: 'bind_data', proactive_id:
event.data.proactive_id, threadid: event.data.threadid, msg_from:
event.data.msg_from, msg: event.data.msg, btn_chat_now_open:
IMILocalisation.getValue(_IMIchat_widget_lang,
"proactive_poupup_chat_now_button", "Chat Now"), btn_chat_now_close:
IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_close_button",
"Close") }, "*"); } cardcount =
parseInt(localStorage.getItem(event.data.fingerprint + "_" + _skey +
"_cardcount")) + 1; localStorage.setItem(event.data.fingerprint + "_" + _skey +
"_cardcount", cardcount); localStorage.setItem("fingerprint",
event.data.fingerprint); localStorage.setItem(event.data.fingerprint + "_" +
_skey + "_badgecount", count);
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText
= count; }
document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display
= (event.data.badge_type === undefined || (event.data.badge_type === 2 ||
event.data.badge_type === 3)) ? "block" : "none"; } } catch (e) {
console.log("badgecount:" + e.msg); } }, message: function (event) { try { if
(event.data.action != null) { if (event.data.action == 'openchat') {
IMIChatInit.openchat(event); } if (event.data.action == 'badgecount') {
IMIChatInit.badgecount(event); } if (event.data.action == 'chatswitchicon') {
IMIChatInit.chatswitchicon(); //event } if (event.data.action ==
'imichat_custom_chat_fields') { if (event.data.type == 'add') { if
(_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined)
{
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](event.data.response);
} } else if (event.data.type == 'update') { if
(_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] !==
undefined) {
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'](event.data.response);
} }//event } if (event.data.action == 'loadstyles') {
IMIChatInit.loadJQuery(_domain_name, function () {
IMIChatInit.loadwidgetStyles(event.data.message); try { if (event.data.message
!= null) { if (_IMIchat_callback_dic['imichat-widget:ready'] !== undefined) {
_IMIchat_callback_dic['imichat-widget:ready'](_attr_key);
console.log("imichat-widget:ready fired"); } //eval('imichatWidgetLoaded();');
if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !==
undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init']();
} } } catch (e) { } IMIChatInit.LaunchProactiveMsgManager(_domain_name, function
() { }); IMIChatInit.handleAbandonedChats(); }); } if (event.data.action ==
'closemodelpopup') {
document.getElementById('imichat-fullscreen-modal').className =
'imichat-fullscreen-modal'; } if (event.data.action == 'setsession') {
sessionStorage.setItem(event.data.key, event.data.value); } if
(event.data.action == 'setlocal') { localStorage.setItem(event.data.key,
event.data.value); } if (event.data.action == 'browserstorage') {
document.getElementById("divicw").innerHTML = "
\n \n \nError:
Cookies Disabled


We use cookies to enable best chat experience. Follow these directions to
re-enable cookies specific to your browser type or re-open this website in a
cookie-enabled browser.

"; console.log("Local storage not supported"); } } } catch (e) { } }, resize:
function () { try { var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'resize', width: window.outerWidth
//window.innerWidth//screen.width // document.body.clientWidth }, "*");
IMIGeneral.checkmobile(); } catch (e) { } }, LaunchProactiveMsgManager: function
(domainName, callback) { try { var widget_styles = localStorage.getItem("style_"
+ document.getElementById("divicw").getAttribute("data-bind") + "_" +
window.location.hostname); if (widget_styles == null &&
!JSON.parse(widget_styles).enable_proactive) { callback(); return; } var body =
document.getElementsByTagName('body')[0]; var script =
document.createElement('script'); script.type = 'text/javascript'; script.src =
IMIChatInit.domainName() + '/js/proactive-msg-manager.js';
body.appendChild(script); script.addEventListener('load', function (event) {
console.log('proactive manager loaded;'); var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'proactive-manager-loaded', attrkey:
document.getElementById("divicw").getAttribute("data-bind"), host:
window.location.hostname }, "*"); callback(); }); } catch (e) {
console.log("LaunchProactiveMsgManager:" + e.msg); } }, processAbandonedChats:
function (type) { var browser_fingerprint = localStorage.getItem("fingerprint");
var url = IMIGeneral.profileUrl() + "livechats/" + _attr_key + "/customers/" +
browser_fingerprint + "/abandoned?host=" + window.document.URL; url = url +
"&type=" + type; var body = JSON.stringify({ "is_reloaded": false,
"is_closechat": true }); var headers = { type: 'application/json' }; var blob =
new Blob([body], headers); navigator.sendBeacon(url); }, handleAbandonedChats:
function () { // Attach the event keypress to exclude the F5 refresh
//jQuery(window).on('keydown', function (e) { window.addEventListener('keydown',
function (e) { if (e.keyCode == 116) { _IMIchat_IsValidNavigation = true; } });
window.addEventListener("beforeunload", function (e) {
sessionStorage.setItem(_attr_key + "_imichat-reload-check", document.referrer);
console.log(document.referrer); //sessionStorage.setItem("imi_tabid",
Math.random().toString(16).slice(2)); if (_IMIchat_IsValidNavigation !==
undefined && !_IMIchat_IsValidNavigation) {
IMIChatInit.processAbandonedChats("unload"); } }); if
(window.performance.navigation.type == 1) {
IMIChatInit.processAbandonedChats("load"); } }, loadJQuery: function
(domainName, callback) { if (typeof (jQuery) !== 'undefined') { callback();
return; } var body = document.getElementsByTagName('body')[0]; var script =
document.createElement('script'); script.type = 'text/javascript'; script.src =
domainName + '/js/jquery-3.1.1.js'; body.appendChild(script);
script.addEventListener('load', function (event) { callback(); }); return; },
on: function (func_name, callback) { if (typeof callback != 'function') {
console.error('function was expected.'); return; } switch (func_name) { case
'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] =
callback; break; } }, checklocalStorage: function () { var test = 'test'; try {
localStorage.setItem(test, test); localStorage.removeItem(test); return true; }
catch (e) { return false; } }, call_previous_chats: function () { try { var
destination = document.getElementById('iframechatwindow').contentWindow; msg = {
"action": "showiframe", "host": window.location.hostname, "chatmobile":
((navigator.userAgent.indexOf("Mobile")) != -1) ? "1" : "0" };
destination.postMessage(msg, domainUrl); } catch (e) { } },
check_clear_session_chats: function () { if (document.referrer ==
sessionStorage.getItem(_attr_key + "_imichat-reload-check")) { return false; }
else if (sessionStorage.getItem(_attr_key + "_imichat-reload-check") ==
undefined) { return true; } else { console.log("Hey, Thanks for visiting
again"); return false; } } }; }(); if (IMIChatInit.checklocalStorage()) {
IMIChatInit.init(); } else { document.getElementById("divicw").innerHTML = "
\n \n \nError:
Cookies Disabled


We use cookies to enable best chat experience. Follow these directions to
re-enable cookies specific to your browser type or re-open this website in a
cookie-enabled browser.

"; console.log("Local storage not supported"); } var imichatwidget = { // get
hasInitiatedConversation() { // if
(sessionStorage.getItem("imichat_hasinitconvexist") == null) // return false; //
if (sessionStorage.getItem("imichat_hasinitconvexist") == "1") { // return true;
// } else { // return false; // } // }, hasInitiatedChat: function () { if
(sessionStorage.getItem("imichat_hasinitconvexist") == null) return false; if
(sessionStorage.getItem("imichat_hasinitconvexist") == "1") { return true; }
else { return false; } }, show: function () { //$("#divicw").show();return;
document.getElementById("divicw").style.display = 'block'; }, hide: function ()
{ // $("#divicw").hide();return; document.getElementById("divicw").style.display
= 'none'; }, /* test:function() {
if(sessionStorage.getItem("imichat_hasinitconvexist")==null) return false;
if(sessionStorage.getItem("imichat_hasinitconvexist")=="1") { return true; }
else { return false; } },*/ maximizeWindow: function () {
IMIChatInit.chatswitchicon(1); IMIChatInit.resize();
IMIChatInit.call_previous_chats(); return; }, minimizeWindow: function () {
return IMIChatInit.chatswitchicon(0); }, init: function (jsondata, callback) {
if (typeof callback != 'function') { console.error('function was expected.');
return; } var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata,
type: 'add' }, '*');
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] = callback; },
update: function (jsondata, callback) { if (typeof callback != 'function') {
console.error('function was expected.'); return; } var destination =
document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata,
type: 'update' }, '*');
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] = callback; },
on: function (func_name, callback) { if (typeof callback != 'function') {
console.error('function was expected.'); return; } switch (func_name) { case
'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] =
callback; break; } } }; /* function imichatWidgetLoaded(){imi
imichatwidget.maximizeWindow(); }*/ Top
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